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Thr1ve
AnnaSydney, NSW
It was bland
Tried Thrive for 2 weeks to keep my calorie intake under control. There are a few factors, that made me look for another meal delivery service.
1. Meals are quite bland. There was no particular taste to most of the sides. Especially cauliflower/broccoli rice (made out of stems, not actual florets) had no taste at all. It could be delicious, with just a bit more pepper and a little garlic or anything else that adds taste.
2. Things quickly go off. As I was buying a full 7 days set and kept it in the fridge at 3 degrees Celcius, a few dishes sti...Read more
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Troy L.
- 2 reviews
Bland food, 50% of the first order wrong
Thrive is an easy and effective way to purchase pre-made meals. It is cost effective and fast BUT. My first order only contained half of what I actually ordered. The expensive meals I did order were replaced with a lot cheaper meals.
I contacted the compant who were fast to offer the same order again, as in what I ordered but for free. I declined the offer.
They did not however offer to refund the difference in meal costs.
The food itself, while healthy, was bland and tasteless. I wouldn't recommend this company to anyone.
1 comment
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EmilySouth East Queensland, QLD
- 8 reviews
- 3 likes
Friend sent me some to try as started keto!
The meals weren’t too bad. Delivery was prompt. A little confused as seems there is added sugars to help with the preservation I suppose?
I prefer Nourish’d meals, ALL gluten free, vego and keto options available.
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InnesSouth East Queensland, QLD
- 3 reviews
- 1 like
Not Keto at all!
Ordered from thrive as I wanted to restart my keto diet. I ordered only what they classified as “keto friendly”. Despite what they claim, their meals are not keto at all. Most of them have >10 g of sugar and starch and added sugar very common ingredients. They are not that tasty either.. Delivery was alright, late by one hour.
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Amy Y.South East Queensland, QLD
- Verified customer
Delivery Late & Food Very Average
I was so excited to get organised and have a healthy meal prep. Unfortunately my delivery was amost 2 days late so i had to go and shop for food for the first few days. Then I started with the meals.. Lots of overpowering flavours, mushy textures and when heated, lots of water left in the containers. Also, there was a meal that came with avodaco, sealed in ready to be heated... who wants warm avocado? (no-one is the answer!)
I have tried another meal prep company and I will definitely go back to them and not order again.
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Hana
- 3 reviews
Bland and average.
The value is good, but the food is very bland and doesn't taste that good. I even referred a friend who had similar feedback to give. Won't order again unfortunately. Supermarket frozen meals are better.
1 comment
Thr1ve SupportThr1ve
Thanks so much for trying our meals, for referring a friend and also for providing this feedback, Hana.
We're sorry to hear you found to meals to be bland. We don't often hear that from our customers... Read more
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There's better options
The meals were good for the price - when they were what was actually advertised. (For instance, I got a 'Thai Chicken Coconut Curry Soup that was supposed to have big pieces of chicken it - not a single piece of chicken!!) The flavours are nice, for the most part, and for the price you can't complain. I found the portions to be a bit lacking, but I'm a 186cm 90+kg guy, so you may have a different opinion.
The packaging was an absolute disaster. So much needless waste - they've not tried at ALL to make things more sustainable. The amount of plas...Read more
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T FeodSouth East Queensland, QLD
- 2 reviews
- 2 likes
great food - once you get it.
I have used approximately 10 times now - the food is pretty good, but the ordering process is complex - you are ordering meals that you haven’t even tried yet, due to the lead time. If you are on the 8 week program that is supposed to have 3 stages, you never know if you have been delivered the right meals, appropriate for where you are in the 8 weeks. It usually takes me 3 attempts to actually get an order placed.
But my biggest issue is the delivery. I mean, if you send a text the night before, saying your delivery will be at 11:30am - then ...Read more
deliver at 11:30! To get an order at 5:30 pm is just plain UNACCEPTABLE!!! People have lives, jobs, work shift work, kids - all which gets impacted when this happens. In the 10 odd deliveries I have received - not one of them has been delivered on time - not even one. I’ve also had a box of food left on top garden plants in the full sun in the middle of summer - all the food was destroyed, and so were the garden plants under it. I’ve tried to put a hold on delivery for a week, and it’s been delivered anyway - for those last two events, I got a $50 refund on about $300 worth of food, which I guess shows they care a little at least - like about 15% care factor? I’ve tried working with them, to get things sorted out - because the food itself is good. It’s a shame - they have put a lot of effort into the food - but sorry, the business end sucks. I’m done - I feel like I’ve been extremely patient and given them every chance to get things right, but now I just feel like a sucker getting taken for a ride. Cancelling my subscription. A real shame.Similar opinion? Write a review on ProductReview.com.au!
SarahNSydney
- 2 reviews
Subscription variety a let down
My rating is based on comparing with other subscription services which vary meals each week. I was disappointed to find I had to vary my meals early in week (for the following week) even before I’d tried many. The taste was good - flavourful. The meals are freezable. But just lacking the simplicity of variety I would have preferred
1 comment
Thr1ve SupportThr1ve
Hi Sarah, thanks for leaving this review.
We're really happy to hear that you enjoyed our meals and found them full of flavour! We also appreciate your feedback regarding our subscription system. We'... Read more
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Erney ErnSydney, NSW
- 4 reviews
- 1 like
Alright but bland
Healthy is important, but the poached eggs on bread was very bland in taste. Food needs to be healthy and tasty. The positive though is that I don't feel bloated after the meal. I think it's gluten free and they use free range eggs but not 100% sure.
3 comments
Thr1ve SupportThr1ve
Hi there! We actually closed all of our retails stores and restaurants at the end of 2018 to focus on our fresh, ready made meal delivery service. Poached eggs on toast isn't a meal that we offer. You... Read more
can check out our menu here: https://thrivemeals.com.au/collections/fresh-ready-meals Cheers, Izzy @ Thr1veHi Rodger, I had your poached eggs at the Australia Square store on George street. I work in the city and had it for breakfast. So before you start questioning your customers, maybe you would like to ... Read more
check with the store first and find out what they do offer. Instead of listening to your customer's feedback, you prefer to just shove a menu in their face.Thr1ve SupportThr1ve
Hi Erney,
Im afraid we closed all our stores across Australia in December 2018. In Australia Square our location was taken over by another fresh health food store. I believe it might have been Cali Pr... Read more
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Hayley
- 2 reviews
Bland and boring
Pretty disappointed with the food so far, everything was quite bland and I got bored of eating it 3 bites in. Even the Rendang curry which is supposed to be quite spicy had no flavour in it what so ever. Not what you want to get after spending so much.
1 comment
Thr1ve SupportThr1ve
Hi Hayley, thanks so much for trying our meals and leaving this review.
We don't often get feedback like this about our meals, so we are quite surprised that you found the meals to be bland, however ... Read more
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Trish
- 3 reviews
- 1 like
Used to love them...not anymore!
I was a customer of Thrive for several months through the 28 by Sam Wood program who recommend their meals as the best healthy approved options that support what is an excellent training and eating program. At the start, I enjoyed their meals and their service was great. Despite there being hiccups with deliveries and their online ordering site (worst website for ordering I've ever encountered!) from the start, I persevered because their service was good, responsive and I enjoyed their food. I moved suburbs and was told they would deliver but I...Read more
wasn't able to update something as simple as my address, so had to start a new subscription which meant I lost my loyalty points from my previous account. Then, all of a sudden, they stopped delivering to this area (NE suburbs of Melbourne, hardly in the middle of nowhere) and yet again, more issues with charging my card & subscriptions. Their customer service was terrible, never followed up on emails or calls and even then, I reattempted to get it sorted on about 3 more occasions and then gave up. The mobile number they provide isn't connected, they don't respond to emails and when they do, they don't do what they say they'll do. Fed up, over it and couldn't advise people against using them which is pretty incredible given I went from raving about them to this. I have also complained to 28 by Sam Wood so they know the issues their customers are facing with this company. I now have to find another much better option and with all of the competition out there; I doubt it'll be difficult.2 comments
Thr1ve SupportThr1ve
Hi Trish,
Thanks so much for taking the time to provide this feedback. We really appreciate it, as we’re always looking for ways to improve how we can provide the best experience for our customers.
It... Read more
Thanks Izzy. I will send another email and see how we go from there. I have tried resolving these issues on several occasions through emails and phone calls and have not succeeded hence my review. I am willing to give it one more chance. Thanks
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amygKatoomba
- 2 reviews
- Verified customer
Dont be fooled by their awesome website
Their website looks appealing but dont waste your money. We ordered a weeks worth of breakfast, lunch an tea to kickstart our weight loss.
We did not enjoy the meals at all.
Some of them are so over seasoned they kill your taste buds. In particular the roast chicken and frittata.
The meals are unappealing, unappetizing and a frozen tv dinner would be more satisfying
1 comment
Thr1ve SupportThr1ve
Hi Amy, we appreciate the feedback and will ensure this reaches our wider team. As a relatively new and growing business we take all feedback on board and believe this will better our business and ult... Read more
imately our customers. We will ensure that the meals you mentioned undergo further quality testing with our kitchen and head office. We constantly review our meals and ensure that they are being prepared to the highest standard. We only use fresh ingredients, smart carbs and healthy fats to create delicious and nutritious meals. We will take your feedback on board and appreciate any chance to improve our offering. Kind regards, Bec - Customer Service Manager THR1VESimilar opinion? Write a review on ProductReview.com.au!
NickMelbourne
Good food, horrible delivery
I have constantly had delivery issues when ordering their home ready made meals. Twice in the last few weeks my order has been delivered a day late, leaving me unprepared for meals the next day. Thr1ve's customer service blame the delivery company while taking no responsibility themselves. They need to find a competent delivery service. It's a shame, as their meals are delicious, but I would recommend ordering from elsewhere unless you are happy to receive your order late.
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Eddy06Greater Melbourne (Outer), VIC
- 7 reviews
- 6 likes
Food pretty average
Thought I'd try them out as had new customer offer. Having tried lite and easy and youfoodz most of the food Thr1ve supply is not on the same level. No info on the packaging regards calories etc, watery and flavourless and more expensive than the others. I'm going back to youfoodz
1 comment
Thr1ve SupportThr1ve
Hi Eddy, thanks for your review! We have extensive nutritional and ingredient information available for each of our products on our website, apologies for any confusion. We pride ourselves on using on... Read more
ly the freshest and tastiest ingredients in our meals and we are sorry to hear they were not to your liking. We will of course take your feedback on board as we are always looking to improve our offering. Thanks again!Similar opinion? Write a review on ProductReview.com.au!
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Details
Category | Food Delivery Services and Health Shops |
---|---|
Meal Type | Packaged Meals |
Meal Plans Available | Yes |
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Thr1ve SupportThr1ve
Hi Troy,
We are sorry to hear of this recent experience you had with us and have raised this issue with our packing team to ensure situations like this don't happen again.... Read more
Thank you for your feedback. Ryan