- Pre-Construction (33)
- Mid-Construction (12)
- Post-Construction (230)
Poor Disappointing after care service from warranty team
It has been a really frustrating, poor disappointing experience. Lack of responsiveness, ownership and clear -communication has eroded the confidence in Thrive and its ability to honour its warranty obligations..Show details
Positive Progress with Thrive Homes at Pre-Construction Stage
I am excited to share my experiences with Thrive Homes at the pre-construction stage. I can confidently say that I am happy with the progress thus far.
While my journey has not been without its initial challenges, my perception took a significant turn for the better when I was introduced to my last customer service consultant, Zahra Khan. Zahra's performance was nothing short of excellent. She was attentive, meticulous, and exhibited a clear understanding of my needs and expectations. It was evident that she had taken the time to study my accou
Two thumbs up for Thrive and Kane Wood
Recently did handover at Box Hill. The house design is Zepel 25. Loving the house. Kane Wood was the project manager. Highly recommend Kane. A few minor items to repair but these are usual punchlist items expected in any build and can be dealt with during the warranty period. A door stopper was missing in one of the bedroom doors, and Kane personally delivered it upon request. If you have Kane for your Theive home build project you are in safe hands.Show details
Excellent customer service from Tom Dokoza
Tom has been absolutely fantastic with sorting out our warrenty enquiries. He came out to check out our warrenty concerns straight away and contacted the contractors to suit our timetable. He also assisted us with our OC which we highly appreciate, even though it wasnt in his department. Tom went above and beyond for us and we couldn't ask for much more!
Tom you're an absolute LEGEND! YOU DESERVE A PAYRISE!!Show details
We recently finished our build with Thrive Homes and the whole process was great. The team are great with their communication and we felt in the loop all the time. A special shout out to Tom, the Warranty Manager who has gone above and beyond in making sure the last part of our build was just as great as the rest. He always followed up and made sure everything was done. Thanks Tom!! Overall, good experience with Thrive.Show details
Professional and Informative, Breath of fresh air
I have recently completed the post-construction phase of the Thrive Homes project, under the capable leadership of Tom D. I must commend Tom for his exceptional professionalism and unwavering dedication to ensuring the rectification of every listed defect. Tom consistently went above and beyond, not only in addressing the issues but also in providing me with insightful explanations regarding the rectification process. His proactive approach in offering comprehensive information preemptively addressed many of the questions I might have had.
Thr... Read moreoughout this phase, I was consistently impressed by Tom's timely response to my concerns. He managed each situation with remarkable efficiency, leaving me with a sense of assurance and confidence that all issues would be resolved seamlessly. His commitment to ensuring a stress-free experience was truly commendable. In summary, Tom D. played a pivotal role in making the post-construction phase of this project a smooth and reassuring experience. His professionalism, knowledge, and dedication are qualities that set a high standard for customer service in the industry.
Great customer service - they go the extra mile
I am at the pre build stage with Thrive working with Mary-Anne. I can say with confidence that I trust their service and the transparent and open communication. It's been a very good experience in most part due to Mary-Anne's conscientious relationship management! Thank you.Show details
I am very pleased to say we chose Thrive Homes to build our new house. Extremely happy with the build quality and all dealings with Thrive from sales to pre construction right through to handover and beyond. A special mention to Tom Dokoza our warranty supervisor who went above and beyond to ensure we were completely satisfied with our home. I highly recommend Thrive Homes.Show details
Author stated being incentivised for this review
Perfect home completed on time
Joe Camilleri and his team were on time in completing our home. Joe had regularly updated us about our house from construction stage until it was finished. He is very approachable and easy to talk to. Generally, we have a great experience with thrive homes and the best building supervisor (Joe).Show details
Excellent Service by the Warranty Supervisor
We’re so glad that it was Tom Dokoza who was given to us to address our 90 days defect warranty. Though all issues were cosmetics in nature, Tom was prompt in organising the work orders and providing updates on progress. Thrive Homes seem to have all the “cream of the crop” employees as excellence seem to be innate in all of them. Thank you Tom and the rest of Thrive Homes team!Show details
Tom Completes the Team!
We have had a Wonderful Experience with Thrive from pre-construction (Allanah) and during construction (John). And to complete an excellent line up is Tom Dokoza our warranty manager for our post construction! Tom makes sure that he replys to our messages, emails and calls as soon as possible. He also makes sure that he does what he promises , especially on target dates. He also assured us that we are looked after and is very true to his word. Most importantly, he communicates with us not as a client but as friends. Thrive has indeed chosen very well their team members from start to finish!Show details
Great Job from John and the team
Site supervisor John Mellino kept us informed and up-to-date throughout the build. Everything was done to a high standard - much better than a previous build with a different company who was a more established name in the business - we were pleasantly surprised by the care and pride that John and the team took in building our home. He was proactive in communication and addressed all and any issues as they arose. The workmanship and build quality was exceptional. The house was completed at the agreed price - which was a great price for us. Would recommend to anyone looking to build a new home - we built in NSW and the home design was Preston 23.Show details
An easy progress
Tom was so great at ensuring everything around the house was absolute perfection and organsied any touch ups efficiently and effectively without any hassle or doubts. He explained everything well also. Would definitely recommend working with Tom in the future!!Show details
Amazing build quality and great design, the best warranty support.
Donovan was really supportive through the build process and went above and beyond to get our house handed over before Christmas ☺️ and also gave us our keys on his day off to help out. Tom was fantastic during the warranty process and resolved even the most tiny of issues or cosmetic items that would not even be considered a warranty item. Overall fantastic process from start to finish. Far superior build quality. Alex Pettigrew from head office also helped me out in a number of tricky circumstances during planning and handover. I really appreciate all the support and the outcome which is a really high quality liveable home!Show details
Half-way there: Outstanding Construction Pace!
Jesse is our project manager and is FANTASTIC.
Thrive were incredibly slow and made many mistakes with the planning submissions, but our faith has been restored by Jesse and the construction team. Weeks that were lost have been reclaimed by their cracking pace and we have been kept updated frequently. Looking forward to being able to leave an equally good, if not better review at handover. All review ratings below are for the construction work only. The review for the initial part would be quite different…..
Questions & Answers
Hi has anyone built the Ottimo19 ? If so would love to see pictures
Hi just wondering if we are allowed to make minor variations when building with Thrive Homes?
I think it is possible, I have changed my plan from 4 bedroom to 5
We were not able to make any structural changes but minor variations were allowed depending on what they are.
At thrive we like to keep things simple and easy, structural changes cause delays and additional costs so we made the process easy and cost effective from deposit to walking into your new home.
If you have any other questions give me a call.
Get an answer from our members and Thrive Homes representatives
About Thrive Homes’ services
- Thrive Home offers its home building services in the areas of Greater Sydney, Central Coast, Hunter, Southern Highlands and regional NSW.
- Services provided include Home Designs, House & Land Packages, Display Homes and Finance.
- In terms of home designs, there are single and double-storey homes, 3, 4 and 5-bedroom homes of various sizes, and Homestead or Corner Lot style homes.
- Sustainable home options are a possibility due to Thrive's Good Energy program, which includes homes with a 7-star energy rating.
- Mint Loans is Thrive Homes’ finance partner, and provides a choice of loan options from major lenders to specialist lenders. Services include pre-approval, home loans and refinancing.
- The online system HouseLab is a digital platform that allows homebuyers to view all technical and warranty process documents in one place.
Points of praise
The communication process with Thrive Homes was reported to be seamless, and staff members were attentive to the needs of new home buyers. They acted responsively, providing regular updates on the build process and the expected time frame, along with timely follow-ups to any requests for changes.
Along with a high level of support and professionalism, reviewers also noted that the quality of the construction was excellent. Builds were completed on time, to new homeowners' satisfaction.
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