Extremely pleased !
Our experience to this stage with Thrive Homes has been wonderful. Our sales consultant Nadia Vignandel-Maurice and customer care consultant Danae Langley were both extremely helpful, informative, responsive and a pleasure to deal with. They were always ready to answer any question we had and have made this part of the building process very positive.
Great pre-construction experience
Tess had been very helpful and supportive in finding a lot that matched the home we were after, and always was very prompt and willing to support through the process. Alannah and Rebekah were extremely supportive during pre-construction process. Rebekah kept us well informed of progress and was always advocating for us with both internal and external parties to keep our home progressing, despite challenges with council (heritage listing) Rebekah navigated many complex challenges for us with a positive and can do attitude throughout. Would highly recommend the Thrive homes team and in particular Rebekah Kore who went above and beyond to see us through the pre-construction phase!
Responsive, customer focused
Our customer experience was second to none. Queries were followed up in a friendly and timely manner, usually within 1 business day. Nothing was too hard or too trivial to be addressed. At one point we thought we would like to change the house plan; even this potentially major change was handled with ease and professionalism. I have no hesitation in recommending Thrive Homes, at least up to the commencement of the construction phase. (I currently have no experience beyond this point.)
Pre-Construction - Excellent Customer Service with a Heart
Our journey from day 1 (Jan 2020) we visited Thrive Homes Display Home and was assisted by Edward Lee who was very good and knew his work so well, then on the next phase of contract signing were one of the most memorable happy experiences in our life.
Pre-construction phase was exciting! Rebekah Kore is excellent, wonderful, efficient, helpful and is the best!
As we are moving out of our pre-construction phase we wanted to leave a review of the Customer Experience Representative's we have had. My partner and I initially had Melita who was quick to reply to emails and kept us in the loop at all times. Throughout our pre-construction phase Melita moved on from Thrive Homes. We were handed over to Rebekah who called us on day 1 and got to know us personally. She handled our case like it was hers from the start and always ensured she provided clear, detailed updates including timeframes, making the process easy and stress free! Our experience with Thrive so far has been fantastic, looking forward to construction!
Positive experience so far
My building process has recently finished pre-construction stage and Rebekah has been absolutely helpful throughout the whole process. Rebekah took over the carriage of my file mid-way through the pre-construction stage due to the resignation of another employee, which led me to be worried at the time. However, Rebekah managed to promptly get on top of my file through her hard work and the transition process has been seamless. Even when the pre-construction stage had finished, Rebekah still maintained contact with me to provide assistance, caus...ing me to be very impressed with her rigorous work ethic and professionalism. The sales consultants, Elya and Steve, were absolutely pleasant to deal with during my initial interactions with Thrive Homes as well. Their customer service skills and knowledges on the building process far outweighed those of the sales consultants of other builders in Sydney whom I have previously dealt with. They were always attentive and knowledgeable, which led me to develop my trust in Thrive Homes at the outset.
Great Experience - Thanks to Rebekah!
The service provided during our pre-construction was great!
Special mention to Rebekah as her service since taking over our file was fantastic. We definitely felt supported with Rebekah as she is very transparent, always responded to any queries we had promptly and made us feel comfortable.
Now the construction stage and we can't wait to start building!
Rebekah is amazing she send me a regular updates regarding the process of my home and land package.
Haven’t reached the stage of the build or the completion yet. Once that stage is over I’ll write another review if it allows me.
All assistance was delivered by Rebekah which is amazing. So far the cost hasn’t changed yet so I am not familiar with that question yet. So exited to see my house once it’s finished.
Thrive homes have been outstanding! As this is our first new home build, we couldn't have asked for a better team! Our new home consultant, Clare Blackstone from the very beginning was so wonderful with making sure we could get everything possible within our budget and Rebekah Kore, who has gone above and beyond to help us with all our Pre-construction processes and needs! Looking forward to our construction and then living in our beautiful forever home.
Excellent Customer Service
Customer service from Thrive Homes are very professional and they are great to work with. They kept us updated with the progress during pre-construction and have given us all the required documentation in a timely manner for the bank and thus resulted to a smooth and quick home loan process. Special mention to Rebekah Kore for her excellent assistance during this period. Highly recommended builder!
Thankyou to Brendan from Huntlee office for helping us with our enquiries about building a new home. From the very beginning to the very end, nothing was ever any trouble and he kept us in the loop every step of the way.
I always felt very comfortable asking any questions I had, and he was always professional and prompt in his responses.
He’s a great asset to the company and it would be a pleasure to deal with him and Thrive again in the future.
Unfair practices and unclear terms,
I signed up with Thrive homes to buy my first home in Marsden park. I explained to them that I am a foreign buyer and will need approval from FIRB and bank while signing the documents and the selling agent confirmed that the contract would be conditional to FIRB and bank loan approval . I was not successful to obtain the FIRB approval and bank loan approval. I was charged 3000$ as initial deposit and now they are not refunding it. Be aware about their terms and conditions and traps.
Thrive Homes Consultant Steve Gives Excellent Service
One thing we liked about thrive homes is their professionalism. New home consultant Steve replies back promptly to all our enquires and he calls back when he says he will. He was also pleasant through out the pre-construction process and easy to deal with. Well done and keep up the good work!!!
Sales consultant Steve was awesome, helped with every query I had. Help me find my dream home.
Still in pre construction stage, so far everyone I have dealt with has been awesome. Every query Ive had has been answered . The house upgrades have come under budget. The evolve package that came with the house was great.
Hoping the rest of build goes as smooth as the start.
Very humble and helful agent. Feel lucky.
Very humble and reliable agent with enough knowledge about the entire building process. Always recommend Thrives Homes to my close contacts. Last but not the least, there is no hidden cost invloved. I am excitingly waiting to touch my first home. Its a great achievement with the help of Thrive Homes.
Questions & Answers
Hi just wondering if we are allowed to make minor variations when building with Thrive Homes?
I think it is possible, I have changed my plan from 4 bedroom to 5
Does Thrive Homes build in Murrurundi NSW? If so please contact me 0412662627
Hi Thrive Home Team,
Have you finished any projects with the Zen 17 design for a 4 Bed, 2 Bath, 1 Parking configuration?
If yes please forward some photos to as I don't have any idea about it and this design been proposed
to me by someone from your team.
Get an answer from our members and Thrive Homes representatives
About Thrive Homes’ services
- Thrive Home offers its home building services in the areas of Greater Sydney, Central Coast, Hunter, Southern Highlands and regional NSW.
- Services provided include Home Designs, House & Land Packages, Display Homes and Finance.
- In terms of home designs, there are single and double-storey homes, 3, 4 and 5-bedroom homes of various sizes, and Homestead or Corner Lot style homes.
- Sustainable home options are a possibility due to Thrive's Good Energy program, which includes homes with a 7-star energy rating.
- Mint Loans is Thrive Homes’ finance partner, and provides a choice of loan options from major lenders to specialist lenders. Services include pre-approval, home loans and refinancing.
- The online system HouseLab is a digital platform that allows homebuyers to view all technical and warranty process documents in one place.
Points of praise
The communication process with Thrive Homes was reported to be seamless, and staff members were attentive to the needs of new home buyers. They acted responsively, providing regular updates on the build process and the expected time frame, along with timely follow-ups to any requests for changes.
Along with a high level of support and professionalism, reviewers also noted that the quality of the construction was excellent. Builds were completed on time, to new homeowners' satisfaction.
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