As we are moving out of our pre-construction phase we wanted to leave a review of the Customer Experience Representative's we have had. My partner and I initially had Melita who was quick to reply to emails and kept us in the loop at all times. Throughout our pre-construction phase Melita moved on from Thrive Homes. We were handed over to Rebekah who called us on day 1 and got to know us personally. She handled our case like it was hers from the start and always ensured she provided clear, detailed updates including timeframes, making the process easy and stress free! Our experience with Thrive so far has been fantastic, looking forward to construction!
Positive experience so far
My building process has recently finished pre-construction stage and Rebekah has been absolutely helpful throughout the whole process. Rebekah took over the carriage of my file mid-way through the pre-construction stage due to the resignation of another employee, which led me to be worried at the time. However, Rebekah managed to promptly get on top of my file through her hard work and the transition process has been seamless. Even when the pre-construction stage had finished, Rebekah still maintained contact with me to provide assistance, caus...ing me to be very impressed with her rigorous work ethic and professionalism. The sales consultants, Elya and Steve, were absolutely pleasant to deal with during my initial interactions with Thrive Homes as well. Their customer service skills and knowledges on the building process far outweighed those of the sales consultants of other builders in Sydney whom I have previously dealt with. They were always attentive and knowledgeable, which led me to develop my trust in Thrive Homes at the outset.
Great Experience - Thanks to Rebekah!
The service provided during our pre-construction was great!
Special mention to Rebekah as her service since taking over our file was fantastic. We definitely felt supported with Rebekah as she is very transparent, always responded to any queries we had promptly and made us feel comfortable.
Now the construction stage and we can't wait to start building!
Rebekah is amazing she send me a regular updates regarding the process of my home and land package.
Haven’t reached the stage of the build or the completion yet. Once that stage is over I’ll write another review if it allows me.
All assistance was delivered by Rebekah which is amazing. So far the cost hasn’t changed yet so I am not familiar with that question yet. So exited to see my house once it’s finished.
Thrive homes have been outstanding! As this is our first new home build, we couldn't have asked for a better team! Our new home consultant, Clare Blackstone from the very beginning was so wonderful with making sure we could get everything possible within our budget and Rebekah Kore, who has gone above and beyond to help us with all our Pre-construction processes and needs! Looking forward to our construction and then living in our beautiful forever home.
Excellent Customer Service
Customer service from Thrive Homes are very professional and they are great to work with. They kept us updated with the progress during pre-construction and have given us all the required documentation in a timely manner for the bank and thus resulted to a smooth and quick home loan process. Special mention to Rebekah Kore for her excellent assistance during this period. Highly recommended builder!
Thankyou to Brendan from Huntlee office for helping us with our enquiries about building a new home. From the very beginning to the very end, nothing was ever any trouble and he kept us in the loop every step of the way.
I always felt very comfortable asking any questions I had, and he was always professional and prompt in his responses.
He’s a great asset to the company and it would be a pleasure to deal with him and Thrive again in the future.
Unfair practices and unclear terms,
I signed up with Thrive homes to buy my first home in Marsden park. I explained to them that I am a foreign buyer and will need approval from FIRB and bank while signing the documents and the selling agent confirmed that the contract would be conditional to FIRB and bank loan approval . I was not successful to obtain the FIRB approval and bank loan approval. I was charged 3000$ as initial deposit and now they are not refunding it. Be aware about their terms and conditions and traps.
Thrive Homes Consultant Steve Gives Excellent Service
One thing we liked about thrive homes is their professionalism. New home consultant Steve replies back promptly to all our enquires and he calls back when he says he will. He was also pleasant through out the pre-construction process and easy to deal with. Well done and keep up the good work!!!
Sales consultant Steve was awesome, helped with every query I had. Help me find my dream home.
Still in pre construction stage, so far everyone I have dealt with has been awesome. Every query Ive had has been answered . The house upgrades have come under budget. The evolve package that came with the house was great.
Hoping the rest of build goes as smooth as the start.
Very humble and helful agent. Feel lucky.
Very humble and reliable agent with enough knowledge about the entire building process. Always recommend Thrives Homes to my close contacts. Last but not the least, there is no hidden cost invloved. I am excitingly waiting to touch my first home. Its a great achievement with the help of Thrive Homes.
Good and Responsive
Nice builder to work with, happy from the beginning as they have found a home that fits my budget.
They addressed all my queries and quick response to all my queries and adjustment.
Have different building plans and explained everything about the clause and the additional payments in advance.
Happy to refer to other friends.
The reviewer stated that an incentive was offered for this review
To Good Beginning
As a first home buyer and with limited budget we were very confused and had no clue which home design to go for. We were glad that we got in touch with our Sales Consultant Steve. Not only did he clear all our doubts but based on his experience he gave us honest advice and helped us with all the upgrades. We are very happy with his service and highly recommend Thrive homes.
Such a stress free build!
We are currently nearing practical completion and so far our build has been an absolute dream. Our sales consultant David answered every question and gave us so much information and honest advice, our pre-construction administrator Melita kept us informed through our whole process and was a delight to deal with, our first site manager Brendan explained how the entire process would work and was accessible for every question we had, and when our site manager was changed to Josh he ensured the transition was absolutely seamless and no build time w...as lost, in fact our build is currently predicted to finish early! Josh has been so helpful with our myriad of questions and requests and has kept us informed of everything through the process. After hearing so many nightmare build stories, we are so happy to have gone with Thrive, we have had such a smooth build with quality finishes.
Excited about our new home
We have just moved into the construction phase and are very happy with Thrive Homes. It was a follow up call from Nadia to see how we were going that made us realise our dream of being able to build a home could actually be a reality. She was a pleasure to deal with and always found quick answers to our many questions. During pre-construction Melita has been on top of everything right from word go. From answering questions and addressing any concerns we’ve had, she has always been available and more than helpful. We have every confidence that things will continue to run smoothly throughout the construction process and can’t wait to see our house take shape over the coming months.
Questions & Answers
Hi Thrive Home Team,
Have you finished any projects with the Zen 17 design for a 4 Bed, 2 Bath, 1 Parking configuration?
If yes please forward some photos to as I don't have any idea about it and this design been proposed
to me by someone from your team.
Hi, has anyone built Onyx 24? Can you please share pictures? Thank you.
Me and my husband are interested with your Terrace homes. Is there a ducted aircondition ? What are the upgrades allowed? ---AO
Get an answer from our members and Thrive Homes representatives
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