??!
1 photo
Tick Travel Insurance - Domestic

Tick Travel Insurance - Domestic

Top, Standard, Basic
3.4 from 36 reviews

Reviews

3.4

36 reviews
5
(17)
4
(6)
3
(0)
2
(0)
1
(13)
  • Value for Money
    3.6 (30)
  • Transparency
    3.4 (25)
  • Customer Service
    3.2 (27)
Previous
Next

Terrible.

published

A genuine health problem has not been accepted and my money has not been paid. No-one rings back to explain why it was rejected. I keep ringing but no Claims Officer contacts me.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeYes
Claim ApprovedNo
Insurance Cover ForSenior
See all answers
5 comments
Tick Travel Insurance
Anna J.Tick Travel Insurance
Disappointed
Disappointed

Claim Reference 120008683. Policy Number MS/TK/305143/24166895.

Tick Travel Insurance
Anna J.Tick Travel Insurance

Hi there, I have requested the claims team send you a letter explaining the decision on your claim. Thanks, Anna

Marilyn B.

Marilyn B.Greater Melbourne (Outer), VIC

  • 2 reviews

Disappointed

published

Due to covid19 travel was cancelled. Also was denied a refund or change of date. In view of current situation, Tick should change their policy. Won't be insuring w them.

Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Tick Travel Insurance
Anna J.Tick Travel Insurance

Hi Marilyn, I'm sorry about the issues you are having in getting a credit or refund, and I would like to help you with this. I will follow up you via private message. Thanks, Anna

Jenny

JennyMid North Coast, NSW

Totally unfair

published

Have used Tick for all our domestic travel.
Got our cover 29th January for travel to Perth 2nd July.
Now all flights cancelled and no travel!
Told there were no refunds or deferral, how unfair is that when it is out of your control.
Had insurance with another company for international travel in May they had no problem.
Not happy with tick
Very unreasonable.

Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult
See all answers
3 comments
Tick Travel Insurance
Anna J.Tick Travel Insurance
Jenny
Jenny

Yes, have already done that and it just rebounds, maybe you could pass on our request no 343262
Just seem to be getting the runaround,
totally unacceptable.

Tick Travel Insurance
Anna J.Tick Travel Insurance

Hi Jenny, apologies for the inconvenience. I will follow up on your case. Thanks, Anna

Travel Insurance

Find out how Tick Travel Insurance - Domestic compares to other Travel Insurance

Know better, choose better.

Compare all
wabomberboy

wabomberboyPerth, WA

  • 5 reviews
  • 4 likes

Warning warning warning avoid avoid avoid. Zero stars.

published
Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim DateMarch 2020
Claim ApprovedNo
Insurance Cover ForAdult
See all answers
1 comment
Tick Travel Insurance
Anna J.Tick Travel Insurance
DacorDave

DacorDaveMetropolitan Adelaide, SA

  • 3 reviews
  • 3 likes
  • Top
  • Verified customer

They're The Cheapest Travel Insurance Around - But There's A Reason They Are

published
Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult
See all answers
2 comments
Tick Travel Insurance
Anna J.Tick Travel Insurance
DacorDave
DacorDave
Melinda

MelindaSouth East Queensland, QLD

  • Top
  • Verified customer

Buyer Beware, Don't Use Tick Insurance!!

published
Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Tick Travel Insurance
Anna J.Tick Travel Insurance
Dianne

DianneMid North Coast, NSW

Don’t use Tick for travel insurance

published

Taken out insurance On 29/2/2020 for a trip to Bali, due to corona virus our trip was cancelled and out of our control , asked Tick for a refund on premium only to be told could not refund premium as it is outside 14 day cooling off period, surely this would not apply to the current circumstances. Tick insurance are only interested in taking your money nothing else. We are all in this together Tick Travel Insurance.

Transparency
Customer Service
Value for Money
DestinationAustralia, North America (inc. Hawaii) and South-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForSenior
See all answers
10 comments
Tick Travel Insurance
Anna J.Tick Travel Insurance

Hi Dianne, I'm sorry for the experience you've had, and I understand your frustration. I would encourage you to email complaints@tickinsurance.com.au and the team will lodge your complaint formally and investigate your case. Thanks, Anna

Dianne
Dianne

Tried to send email of complaint to this address but does not go through , also tried to send to your customer service department to forward onto complaints department that email also bounced back with could not deliver.

Tick Travel Insurance
Anna J.Tick Travel Insurance

Hi Dianne, if you send me your policy number via private message here on Product Review, I can help you lodge your complaint. Thanks, Anna

GCW

GCWSydney, NSW

Impossible to claim

published
Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time<1 week
Claim DateMarch 2020
Claim ApprovedNo
Insurance Cover ForSenior
See all answers
1 comment
Tick Travel Insurance
Anna J.Tick Travel Insurance
Terry

TerryPerth, WA

  • 2 reviews

Tick cruise cover excellent

published

Having compared policies online, I found Tick cruise cover was very competitive on premiums and easy to apply for online, including for my existing medical condition at no extra premium.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForSenior
See all answers
Travel Insurance

Find out how Tick Travel Insurance - Domestic compares to other Travel Insurance

Know better, choose better.

Compare all
William Allison

William AllisonFar North Queensland, QLD

  • 4 reviews

Cruise

published

I liked the way previous medical condition was dealt with. Excellent value, what I wanted in coverage. Don't know how good they are if you make a claim. Excellent web site.

Value for Money
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Claim MadeNo
Insurance Cover ForSenior
See all answers
Ivan and Maria

Ivan and MariaNew South Wales

Fantastic, I will have the insurance again.

published

Very good value and easy to follow step by step the insurance form.
This was my first time that I have used this service and will not be the last.

Transparency
Customer Service
Value for Money
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Claim MadeNo
Insurance Cover ForAdult and Senior
See all answers

The reviewer stated that an incentive was offered for this review

ronandvicki

ronandvickiMurray Region, NSW

Perfect travel insurance for us at a great price.

published

Great policy at a very competitive price.The website is very easy to navigate as well.
This is our first policy with tick so fingers crossed we don't need to make a claim.

Transparency
Customer Service
Value for Money
DestinationNew Zealand
Claim MadeNo
Insurance Cover ForAdult and Senior
See all answers
June Jaye

June JayeRichmond-Tweed, NSW

  • 3 reviews

Great easy cover

published

Easy, except I can never remember what to put in for cruising, staff extremely helpful on phone, certainly got sorted out, and it will definitely help next time I go online to get more travel insurance

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult and Senior
See all answers
Gian Wright

Gian WrightHobart, TAS

OK so far

published

Best value basic travel insurance for seniors.
No problems getting policy, never had to claim and that is where problems arise.
Book thru third party to get promo discount
Extra words! (WHY!!) xxx

Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForSenior
See all answers
FlindersPhil

FlindersPhilAU

  • 9 reviews
  • 4 likes

Excellent price for items covered

published

Policy cost is excellent for the items covered. I am yet to travel with this policy so no claim has been lodged. I have taken out Tick for several overseas trips in the past and have never made a claim but I'm sure it would be quite easy to claim.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult and Senior
See all answers
Travel Insurance

Find out how Tick Travel Insurance - Domestic compares to other Travel Insurance

Know better, choose better.

Compare all
Molly. J

Molly. JPerth, WA

  • 2 reviews

Good Price Great Cover

published

This is the second time I have used Tick and it's Easy to Apply and Reasonably Priced. Great Value for Seniors travel. Not Overpriced, like other companies I got quotes from.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForSenior
See all answers
Imelda L.

Imelda L.

  • 3 reviews

Good value

published

Very easy to set up and buy , no confusion as to what is covered .this is my 3rd time using Tick and I cant see myself changing to anyone else in future

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForSenior
See all answers
roberto

robertoSouth West, WA

cannot comment yet

published

I have not use the policy as the trip is another 4 months in the future. The trip we wish to take starts 11th May and ends 25th May 2020

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForSenior
See all answers

The reviewer stated that an incentive was offered for this review

Change insurance

published

After purchasing the standard domestic insurance I decided we should have purchased the top one. Your staff were very helpful and informed me to go ahead and purchase the new insurance and cancel the previous one and they would arrange a refund. I was most surprised to receive the refund within 24 hours. Really efficient service, thank you.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForSenior
See all answers
kathleen

kathleenGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Anything could have happened

published

This is the second time i took out insurance with Tick however never claimed. In hindsight, anything could have happened along the way taking into consideration the diverse range of transport and accomodation i chose along the way.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
See all answers
Page 1 of 2
See all Tick Travel Insurance reviews

Questions & Answers

Philip Baram

Philip Baramasked

Standard

Re: Policy Number MS/TK/305143/24935700
Paid for this policy on 4 March 2021: am I ever going to get a refund on this cancelled policy?

6 answers
Tick Travel Insurance
Anna J.Tick Travel Insurance

Hi Philip, I'm afraid that we are not offering refunds on policies outside of the 14 day cooling off period. In terms of next steps, I would advise you to send your policy number to complaints@tickinsurance.com.au. This is our official channel for complaints, and your complaint will be formally lodged, and your refund request will be investigated. I'm genuinely very sorry about the inconvenience and frustration this must be causing. Thanks, Anna

Philip Baram
Philip Baram

Thank you Anna J for your three nonsensical replies. Not only was my cancellation within the prescribed period I was referring to the reply from [Name Removed] of Tick on 27 March 2020 that stated that my 'request # 327938 has been solved' and that my refund would be deposited into the account from which I had paid Tick.
Is Tick going to rip-off two aged pensioners forced to cancel their proposed trip because of the Government's clamp-down on aged people's travel as a result of the Covid-19 pandemic?

Tick Travel Insurance
Anna J.Tick Travel Insurance

Hi Philip, I can only see messages you post here on Product Review, and I don't have access to any information you have provided to anyone else through other channels. Now you have given me context on your case, I can follow up for you. Thanks, Anna

Bronz I.

Bronz I.asked

Standard

If you go on a cruise and need to see the onboard doctor... are you covered?

2 answers
Arthur G.
Arthur G.

Yes. My Tick Insurance Standard policy provides Unlimited Medical expenses cover in addition to Emergency expenses cover of $10,000.

Tick Travel Insurance
Anna J.Tick Travel Insurance

Hi Bronz, thanks for reaching out, and thanks for the response Arthur.

If you need to see the doctor due to injury or illness, yes you will be covered, as long as you have declared your pre-existing conditions. Declaring your medical conditions is easy and fast, and can be done when your purchase your policy online, during the stage before paying for your policy.

If you don't declare your pre-existing medical conditions, you will still be covered for medical claims, but not if they are related to a pre-existing condition that you didn't declare.

Thanks, Anna

Get an answer from our members and Tick Travel Insurance representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.