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Tick Travel Insurance - Domestic

Tick Travel Insurance - Domestic

Top, Standard, Basic
3.9 from 30 reviews

Reviews

(17)
(6)
(0)
(0)
(7)
  • Value for Money
    4.0 (24)
  • Transparency
    3.9 (21)
  • Customer Service
    3.8 (21)
Dianne

DianneMid North Coast, NSW

Don’t use Tick for travel insurance

published

Taken out insurance On 29/2/2020 for a trip to Bali, due to corona virus our trip was cancelled and out of our control , asked Tick for a refund on premium only to be told could not refund premium as it is outside 14 day cooling off period, surely this would not apply to the current circumstances. Tick insurance are only interested in taking your money nothing else. We are all in this together Tick Travel Insurance.

Transparency
Customer Service
Value for Money
DestinationAustralia, North America (inc. Hawaii) and South-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForSenior
See all answers
6 comments
Tick Travel Insurance
Anna J.Tick Travel Insurance

Hi Dianne, I'm sorry for the experience you've had, and I understand your frustration. I would encourage you to email complaints@tickinsurance.com.au and the team will lodge your complaint formally and investigate your case. Thanks, Anna

Dianne
Dianne

Tried to send email of complaint to this address but does not go through , also tried to send to your customer service department to forward onto complaints department that email also bounced back with could not deliver.

Tick Travel Insurance
Anna J.Tick Travel Insurance

Hi Dianne, if you send me your policy number via private message here on Product Review, I can help you lodge your complaint. Thanks, Anna

GCW

GCWSydney, NSW

Impossible to claim

published
Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time<1 week
Claim DateMarch 2020
Claim ApprovedNo
Insurance Cover ForSenior
See all answers
1 comment
Tick Travel Insurance
Anna J.Tick Travel Insurance
Terry

TerryPerth, WA

  • 2 reviews

Tick cruise cover excellent

published

Having compared policies online, I found Tick cruise cover was very competitive on premiums and easy to apply for online, including for my existing medical condition at no extra premium.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForSenior
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William Allison

William AllisonFar North Queensland, QLD

  • 4 reviews

Cruise

published

I liked the way previous medical condition was dealt with. Excellent value, what I wanted in coverage. Don't know how good they are if you make a claim. Excellent web site.

Value for Money
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Claim MadeNo
Insurance Cover ForSenior
See all answers
Ivan and Maria

Ivan and MariaNew South Wales

Fantastic, I will have the insurance again.

published

Very good value and easy to follow step by step the insurance form.
This was my first time that I have used this service and will not be the last.

Transparency
Customer Service
Value for Money
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Claim MadeNo
Insurance Cover ForAdult and Senior
See all answers

The reviewer stated that an incentive was offered for this review

ronandvicki

ronandvickiMurray Region, NSW

Perfect travel insurance for us at a great price.

published

Great policy at a very competitive price.The website is very easy to navigate as well.
This is our first policy with tick so fingers crossed we don't need to make a claim.

Transparency
Customer Service
Value for Money
DestinationNew Zealand
Claim MadeNo
Insurance Cover ForAdult and Senior
See all answers
June Jaye

June JayeRichmond-Tweed, NSW

  • 3 reviews

Great easy cover

published

Easy, except I can never remember what to put in for cruising, staff extremely helpful on phone, certainly got sorted out, and it will definitely help next time I go online to get more travel insurance

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult and Senior
See all answers
Gian Wright

Gian WrightHobart, TAS

OK so far

published

Best value basic travel insurance for seniors.
No problems getting policy, never had to claim and that is where problems arise.
Book thru third party to get promo discount
Extra words! (WHY!!) xxx

Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForSenior
See all answers
FlindersPhil

FlindersPhilAU

  • 9 reviews

Excellent price for items covered

published

Policy cost is excellent for the items covered. I am yet to travel with this policy so no claim has been lodged. I have taken out Tick for several overseas trips in the past and have never made a claim but I'm sure it would be quite easy to claim.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult and Senior
See all answers
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Molly. J

Molly. JPerth, WA

  • 2 reviews

Good Price Great Cover

published

This is the second time I have used Tick and it's Easy to Apply and Reasonably Priced. Great Value for Seniors travel. Not Overpriced, like other companies I got quotes from.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForSenior
See all answers
Imelda L.

Imelda L.

  • 2 reviews

Good value

published

Very easy to set up and buy , no confusion as to what is covered .this is my 3rd time using Tick and I cant see myself changing to anyone else in future

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForSenior
See all answers
roberto

robertoSouth West, WA

cannot comment yet

published

I have not use the policy as the trip is another 4 months in the future. The trip we wish to take starts 11th May and ends 25th May 2020

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForSenior
See all answers

The reviewer stated that an incentive was offered for this review

Change insurance

published

After purchasing the standard domestic insurance I decided we should have purchased the top one. Your staff were very helpful and informed me to go ahead and purchase the new insurance and cancel the previous one and they would arrange a refund. I was most surprised to receive the refund within 24 hours. Really efficient service, thank you.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForSenior
See all answers
kathleen

kathleenGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Anything could have happened

published

This is the second time i took out insurance with Tick however never claimed. In hindsight, anything could have happened along the way taking into consideration the diverse range of transport and accomodation i chose along the way.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
See all answers
Tiny

TinyGosford

  • 5 reviews
  • Top
  • Verified customer

Great cover at a great price!

published

We have used Tick Travel insurance on our last three holidays, haven't made a claim yet but getting the ideal cover was quick, easy & at a fair price. Just hope in the event of a claim it is just as easy.

Transparency
Customer Service
Value for Money
DestinationAustralia and New Zealand
Claim MadeNo
Insurance Cover ForAdult
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simple travel insurance

published

simple travel insurance that is easy to select and meets my needs
It is good value and i have suggested to other family members
have not had to make a claim as yet
this is the second time i have used Tick travel insurance

Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForSenior
See all answers
Brian L

Brian L

  • 2 reviews

Very happy with Tick

published

Policy is good value and easy to set up
We have had one substantial claim and were very happy with the time it took to have it resolved.
Have used Tick three times now.

DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time2-4 weeks
Claim ApprovedYes
CWG

CWGWide Bay-Burnett, QLD

Quick, easy and a good price

published

Have purchased travel insurance for an upcoming cruise. So far the process has been quick and easy. We will see how it goes when we travel and will see if we will use them again.

Transparency
Customer Service
Value for Money
DestinationNew Zealand
Claim MadeNo
Insurance Cover ForAdult
See all answers
william

william

  • 2 reviews

affordable, easy to follow and claims are efficiently finalized.

published

my answer is as above. policy was good value and easy to obtain. I did have to lodge a claim and it took about 2 months to settle. I have used Tick Travel Insurance at least 3 times.

Transparency
Customer Service
Value for Money
DestinationNorth America (inc. Hawaii)
Claim MadeYes
Type of ClaimPersonal Liability
Claim Resolution Time1-2 months
Claim DateOctober 2019
Claim ApprovedYes
Insurance Cover ForSenior
See all answers

Just what I needed!

published

The travel insurance purchased was fairly broad. It met all my needs and was competitively price! The on-line process of taking up the offer was simple to use with minimal effort!

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForSenior
See all answers
Page 1 of 2
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Questions & Answers

Bronz I.

Bronz I.asked

Standard

If you go on a cruise and need to see the onboard doctor... are you covered?

2 answers
Arthur G.
Arthur G.

Yes. My Tick Insurance Standard policy provides Unlimited Medical expenses cover in addition to Emergency expenses cover of $10,000.

Tick Travel Insurance
Anna J.Tick Travel Insurance

Hi Bronz, thanks for reaching out, and thanks for the response Arthur.

If you need to see the doctor due to injury or illness, yes you will be covered, as long as you have declared your pre-existing conditions. Declaring your medical conditions is easy and fast, and can be done when your purchase your policy online, during the stage before paying for your policy.

If you don't declare your pre-existing medical conditions, you will still be covered for medical claims, but not if they are related to a pre-existing condition that you didn't declare.

Thanks, Anna

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