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Tick Travel Insurance - International

Tick Travel Insurance - International

Top, Standard, Basic, Budget
3.9 from 399 reviews

Reviews

(201)
(96)
(18)
(11)
(73)
  • Value for Money
    4.2 (288)
  • Transparency
    3.9 (249)
  • Customer Service
    3.9 (251)
Wilson

WilsonGreater Melbourne (Inner), VIC

Scam and misleading

published

Lodge claim but nill result. Before I purchased the insurance, there is nothing mentioned about covid19 on their website around mid to end february, their website backdated with covid19 rules and anything purchase after 31 january you will not be able to claim. This is scam - anyone wants to buy please take screenshot their website. they will use all ways to avoid the claim.

DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimOther and Personal Liability
Claim Resolution Time1-2 weeks
Claim DateMarch 2020
Claim ApprovedNo
2 comments
Tick Travel Insurance
Anna J.Tick Travel Insurance
Wilson
Wilson
Jeanie

JeanieSydney Surrounds, NSW

  • 2 reviews

They just pocket the money

published

Paid for top cover for myself and husband for our overseas trip in Early January 2020
But as a level 4 travel restriction in place due to corona virus We cannot travel and when I asked for a refund on my policy they refused saying no refunds and no credit
So they just pocket the money and offer nothing for it
Never again will I insure with this company

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers
2 comments
Tick Travel Insurance
Anna J.Tick Travel Insurance

Hi Jeanie, I'm sorry for the experience you've had, and I understand your frustration. I would encourage you to email complaints@tickinsurance.com.au and the team will lodge your complaint formally and investigate your case. Thanks, Anna

Jeanie
Jeanie

I have done this
Thanks

Dan

DanCaulfield

  • 3 reviews

Poor customer service and a bunch of Liars

published

They take forever to respond for starters and they are a typical insurer who will do anything to get out of paying. I booked insurance before the coronavirus was deemed an pandemic and wanted to claim for my cancelled flights etc but they lie and say that on their site at that point it said they're not covering for the virus and that I would have had to have clicked to confirm that I understand this which is completely false. I should have gone with my normal insurers. Don't waste your money.

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Tick Travel Insurance
Anna J.Tick Travel Insurance
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Graham Wilkinson

Graham WilkinsonSouth East Queensland, QLD

Will never insure with them again. Bad sevice

published

I booked insurance with them 30 August 2019 for my trip to Japan in May. Because of the Corona Virus i was forced to cancel my trip. My flight and all accommodations have been cancelled and refunded.

Today i rang the insurance to request a refund for the money i paid them and was told No they do not give Refund. WHY. You buy something in a shop and you can return it if not used and get full refund. I am not going on my trip and will not use the insurance, so why are not giving the refund at a time like this.

Why should we booked with you again. Can we trust you. NO.

Graham Wilkinson

Transparency
Customer Service
Value for Money
DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Tick Travel Insurance
Anna J.Tick Travel Insurance

Hi Graham, I'm very sorry that you are in this situation. If you contact complaints@tickinsurance.com.au with your policy number, and your complaint will be formally lodged and investigated. I hope this helps. Thanks, Anna

Lyndal

LyndalGreater Melbourne (Inner), VIC

Unsympathetic company

published

Recent trip cancelled due to COVID-19 and this company will not allow refunds on policies or postponement due to worldwide lock down. Whilst I am putting my life on the line working in an Emergency department potentially being exposed to COVID19, these crooks are sitting back counting the COVID cash. Shame on you Tick, absolute shame.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers
5 comments
Tick Travel Insurance
Anna J.Tick Travel Insurance
Lyndal
Lyndal
Tick Travel Insurance
Anna J.Tick Travel Insurance

Poor Customer Service

published

I tried to reschedule my insurance today as it was no longer needed due to corona virus but got told by customer service rep that I had called the day before to confirm I needed it and it is now too late. Considering I was at work the whole day and have no recollection of doing this they assure me I did, however they can't tell me when I called, who took the message or why I would need insurance for a trip I had cancelled five days earlier. Tried to speak with a manager but they were all too busy so I'm not expecting any joy from this mob.
Price is pretty cheap but you get what you pay for I suppose, I won't be using them again and can't recommend them as an insurer.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers
3 comments
Tick Travel Insurance
Anna J.Tick Travel Insurance
Tony_Preston
Tony_Preston

your rep told me I called yesterday to confirm that I still needed the insurance and because I'd done that it was now too late to change the dates

Tick Travel Insurance
Anna J.Tick Travel Insurance

Hi Tony, if you send me your policy number via private message here on Product Review, we'll be able to investigate all calls connected to your case, and respond from there. Thanks, Anna

Robert H.

Robert H.Murray Region, NSW

Simply awful waste of money

published

Spent 1.5 hrs on hold this morning to be told they would not compensate us 1 cent even though we bought their top cover before the Coronavirus outbreak ,complete rip off

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim DateMarch 2020
Claim ApprovedNo
Insurance Cover ForSenior
See all answers
5 comments
Tick Travel Insurance
Anna J.Tick Travel Insurance
Robert H.
Robert H.

I purchased the policy on the 12/01 before the outbreak!!!! And you still told me to go away

Tick Travel Insurance
Anna J.Tick Travel Insurance

Travel insurance - change of date

published

I recently purchased a travel insurance policy for my trip to Bali which was recently postponed due to the Coronavirus pandemic. I contacted them to change the date and there is nothing they can do for me. I don't want a refund, I just want to change it to a future date but I don't know when that will be at the moment. I received credit for my flights and accommodation at late notice so can't understand why Tick Insurance can't do the same due to the circumstances in the world at the moment.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Tick Travel Insurance
Anna J.Tick Travel Insurance
paul

paul

  • 3 reviews

zero customer service

published

Purchased travel insurance from this company.
They will not answer the phone ,or respond to emails
Do not bother using this company ,you will not be able to get any assistance from them . you will end up giving away your money.

Transparency
Customer Service
Value for Money
DestinationNew Zealand
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Tick Travel Insurance
Anna J.Tick Travel Insurance
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Taryn W

Taryn WGreater Melbourne (Metropolitan), VIC

  • 2 reviews

great value and cover

published

Easy to set up, great value for money and always has the best excess cover for hire vehicles( when needed). Have used TICK frequently over the last couple of years.

Transparency
Customer Service
Value for Money
DestinationEurope and South-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers
DrAmit

DrAmitSouth East Queensland, QLD

They won't even refund your policy.

published

Only insurance company I have dealt with the won't provide a policy refund and I haven't even travelled yet! Be careful with their terms and agreements, they are not as flexible or reasonable as other providers.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Tick Travel Insurance
Anna J.Tick Travel Insurance

Hi there, I can confirm that you are able to cancel your policy and recieve a full refund, provided that you are within the 14 day cooling off period. Thanks, Anna

Karen W.

Karen W.South East Queensland, QLD

  • 2 reviews

Can't Contact when there is a HICCUP

published

I have been attempting to contact TICK INSURANCE because I have to cancel my holiday for family reasons. I chose to email rather than phone as my circumstance is not "URGENT" as per your website. I filled out your contact form and no one has bothered to contact me. I realise with the Corona Virus causing challenges there would be some delays in response, however, my challenge has nothing to do with this and I need to rectify my challenge ASAP. I've been using TICK for the past several years. I've never had to make a claim and now that I require some assistance I've heard nothing.

Transparency
Customer Service
Value for Money
DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Tick Travel Insurance
Anna J.Tick Travel Insurance

Can you let me know if our insurance for trial starting 25 March is covered for the Coronavirus to America

published

It was affordable but we haven’t travelled yet so when we come home I’ll update my post. We saw that it was easy to apply for and we’re happy to have it because it’s affordable.

DestinationNorth America (inc. Hawaii)
Claim MadeNo
Insurance Cover ForAdult and Senior
David M.

David M.Greater Melbourne (Metropolitan), VIC

Everything I want

published

Have used Tick Travel Insurance 5 or 6 times over the past few years and find their policies cover all my requirements. Fortunately have not had to make a claim so far. The cost is always far better than competitors.

Transparency
Customer Service
Value for Money
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Claim MadeNo
Insurance Cover ForSenior
See all answers
john 1604

john 1604sydney

  • 11 reviews

quick no fuss well priced

published

Went on a cruise febuary and found that noumea requires that we carry health insurance or we may be denied into the country something new.We shopped around and took out Tick very simple and cost effective for our needs.We had no problem at all.However when docking at noumea a guests was been put into an ambulance and we heard that the ambulance and hospital would not accept her until they had clearance from her insurer.This made us very happy that we did take out the policy.

Transparency
Customer Service
Value for Money
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Claim MadeNo
Insurance Cover ForSenior
See all answers
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Beatrice

BeatriceGippsland, VIC

ideal

published

good value went on compare the market and this one came up on top i had never heard of it previously i am not travelling until august so a long way off

Transparency
Customer Service
Value for Money
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Claim MadeNo
Insurance Cover ForAdult
See all answers
Anthony

AnthonySydney, NSW

Refund

published

Our flight was suspended due to coronavirus, the company will give me a refund. So I bought another new policy for my trip in August 2020 to the Baltic and Fjords,

Transparency
Customer Service
Value for Money
DestinationNorth America (inc. Hawaii)
Claim MadeNo
Insurance Cover ForSenior
See all answers
Chris

ChrisIllawarra, NSW

Travel Insurance

published

Great to deal with. Easy on-line application. Read all the small print. I am over 70 so travel insurance becomes really expensive. Tick Travel insurance gave me the best dealThis is the 3rd time I have taken out a travel insurance with Tick. Policy is very good value. Very easy to set up on-line. Have 24hour emergency number. Great if any drama should arise

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForSenior
See all answers
Disappointed

DisappointedSydney, NSW

Tick Insurance-postpone travel cover period

published

Contacted Tick Insurance to see if there was a possibility to change date of cover to a future date, obviously due to current Corvid -19 world wide crisis (Their PDS clearly state no claims on cancellation due to change of mind or fear). No such luck, no such provision in their PDS, I was hoping Co will show some goodwill and flexibilty in light of the situation. What a windfall by travel insurance Co (Tick included) from travelers deferring or cancelling travel. How good is that !!

Customer Service
DestinationEurope
Claim MadeNo
Insurance Cover ForSenior
See all answers
2 comments
Tick Travel Insurance
Anna J.Tick Travel Insurance

Hi there, I'm sorry that you were unable to get the expected outcome here. You can recieve a full refund for your policy provided that you are still within the 14 day cooling off period. I hope this helps. Thanks, Anna

Disappointed
Disappointed

Not really, as it's way past 14 days cooling off period.
Bad decision on my part, to take out insurance 3 months before my intended travel dates, which I've postponed my travel.

John

JohnGippsland, VIC

Easy application and set up .....

published

Easy set up even with medical screen, haven't travelled yet but have used Tick before without having to claim hope this carries on..... Seems value for money but will only find out if I need it.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers
Page 1 of 20

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Questions & Answers

Philip Harlow

Philip Harlowasked

Tick Travel Insurance - Top

Hi,

We took out top insurance with you on 1 Oct 2019 for a trip including flights from Australia to Malta and Greece commencing on 19 April 2020. Due to the corona virus I have canceled all that I can without cost but it appears now the airlines will cancel our flights and I wont get a a refund. Are we able to claim this cost from Tick and what is the timetable for doing so? Thanks,
Philip Harlow, pcharlow@westnet.com.au

1 answer
Tick Travel Insurance
Anna J.Tick Travel Insurance

Hi Philip, without knowing more details, its not possible for me to guarantee that your claim will be paid, but depending on the level of cover you purchased (i.e. if it was Gold or Silver) you may be eligible to claim. The below link details all the evidence that will be needed to be sent by you, in addition to the details you will need to send your claim to us via email or post.
https://www.tickinsurance.com.au/claims/manualsubmission/
Thanks, Anna

brian walker

brian walkerasked

can I cancel my travel insurance took out in8/2019 brian walker

2 answers

Yes you can cancel. Tick doesn't offer refunds, which is why i was so Ticked off. Next stop is insurance Ombusman.

Tick Travel Insurance
Anna J.Tick Travel Insurance

Hi Brian, you aren't able to cancel and recieve a refund unless you are still within the 14 day cooling off period, which it appears you aren't. However, since you purchased before 4:00pm on 31st January, your policy doesn't have an exclusion for coronavirus related claims. So depending on the level of cover your selected, you may be eligible to claim for cancellation of your trip. Let me know if you need any help doing this. Thanks, Anna

brian walker

brian walkerasked

can I cancel travel insurance itook out in 24 /8 2019 brian walker policy number ms/tk/ 305144/23847180

3 answers
Tick Travel Insurance
Anna J.Tick Travel Insurance

Hi Brian, as I mentioned in reply to your other post, you aren't able to cancel and recieve a refund unless you are still within the 14 day cooling off period, which it appears you aren't. However, since you purchased before 4:00pm on 31st January, your policy doesn't have an exclusion for coronavirus related claims. So depending on the level of cover your selected, you may be eligible to claim for cancellation of your trip. Let me know if you need any help doing this. Thanks, Anna

brian walker
brian walker

Yes

Tick Travel Insurance
Anna J.Tick Travel Insurance

Hi Brian, please see the below link which details all the evidence that will be needed to be sent by you, in addition to the details you will need to send your claim to us via email or post.
https://www.tickinsurance.com.au/claims/manualsubmission/
Thanks, Anna

Get an answer from our members and Tick Travel Insurance representatives

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