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Tick Travel Insurance - International Basic

Tick Travel Insurance - International Basic

3.5 from 43 reviews

Reviews

3.5

43 reviews
5
(18)
4
(10)
3
(1)
2
(2)
1
(12)
  • Value for Money
    3.9 (33)
  • Transparency
    3.5 (32)
  • Customer Service
    3.1 (29)
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Nikolas

NikolasHobart, TAS

  • 2 reviews
  • 1 like

Dodgy insurer - I wouldn't recommend it even to my worse enemy.

published
Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim ApprovedNo
Insurance Cover ForAdult
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1 comment
Tick Travel Insurance
Anna J.Tick Travel Insurance
kratov

kratovSydney, NSW

  • 23 reviews
  • 19 likes

tick insurance trying to steal part of my insurance money.

published

I got travel insurance but due to the virus the flight got cancelled. I called them today to get a refund or a credit but the lady there said they can only give me a pro-rata credit.
at the very least they should know what pro rata means. when we used part of something then we can pro rata that but not when it has not been used and it is still a couple of weeks away.
I do not know if this is an australian company or not but if it is then what they do is unaustralian but I do know it is unprofessional.
I am now disputing that money through my bank and if there is any justice I will get a full refund.

DestinationEurope
Claim MadeNo
Insurance Cover ForAdult
1 comment
Tick Travel Insurance
Anna J.Tick Travel Insurance

Hi there, I'm sorry the pro-rata credit was not acceptable for you. If you haven't already, I would encourage you to email complaints@tickinsurance.com.au so that your complaint can be formally lodged and assessed. Thanks, Anna

Ordinary Consumer

Ordinary ConsumerGreater Melbourne (Metropolitan), VIC

  • 17 reviews
  • 25 likes

Give Tick the flick (before you get sick)

published
Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Tick Travel Insurance
Anna J.Tick Travel Insurance
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Profit focused only.

published

Cancelled our trip and policy due to Virus. Requested a refund but Tick chose to stick to their cancellation policies no matter what. Basically took our money and ran, not even a offer of a rain check.

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Tick Travel Insurance
Anna J.Tick Travel Insurance

Hi Alexander, I'm sorry about the issues you are having in getting a refund, and I would like to help you with this. I will follow up you via private message. Thanks, Anna

J fagan

J faganGreater Melbourne (Metropolitan), VIC

Rip off insurance Company

published

This company refuses to give credit for future travel when I cancelled due to global health crisis. Airlines, tour companies, air b&b were honourable with giving us credit. Time for a class action against Tick Insurance!

Transparency
Customer Service
Value for Money
DestinationMiddle East
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Tick Travel Insurance
Anna J.Tick Travel Insurance
Clint B

Clint BQueensland

  • 34 reviews
  • 17 likes

Sorry I changed insurers

published
Transparency
Customer Service
Value for Money
DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeYes
Claim Resolution Time1-2 months
Claim ApprovedNo
Insurance Cover ForAdult
See all answers
1 comment
Tick Travel Insurance
Anna J.Tick Travel Insurance
Dave S.

Dave S.Sydney, NSW

AVOID AVOID

published

Ripoff insurer. Covid virus..so my airline refunds me the fare. My Tick Travel Insurance? oh no, we have your money. Go away!!!!!!! Incredible response in the circumstances. Will never use again.

DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
2 comments
Tick Travel Insurance
Anna J.Tick Travel Insurance

Hi Dave, I'm sorry that we weren't able to help here, and I understand that it is a frustrating experience. As a next steo for your complaint, I would recommend you email your policy number to complaints@tickinsurance.com.au.Thanks, Anna

Dave S.
Dave S.

Sorry, not interested in further correspondence.

Graham Wilkinson

Graham WilkinsonSouth East Queensland, QLD

  • 2 reviews

I do not recommend this travel insurance

published

Booked my travel insurance with them for my trip to Japan in May. Trip cancelled through no fault of our own. Asked for a refund. They said NO. How businesses treat others during this crisis will be remembered after the crisis has passed.... ie we won’t be back!

Transparency
Customer Service
Value for Money
DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeYes
Claim DateMarch 2020
Claim ApprovedNo
Insurance Cover ForAdult
See all answers
1 comment
Tick Travel Insurance
Anna J.Tick Travel Insurance
Tony_Preston

Tony_PrestonAU

  • 3 reviews

Poor Customer Service

published

I tried to reschedule my insurance today as it was no longer needed due to corona virus but got told by customer service rep that I had called the day before to confirm I needed it and it is now too late. Considering I was at work the whole day and have no recollection of doing this they assure me I did, however they can't tell me when I called, who took the message or why I would need insurance for a trip I had cancelled five days earlier. Tried to speak with a manager but they were all too busy so I'm not expecting any joy from this mob.
Price is pretty cheap but you get what you pay for I suppose, I won't be using them again and can't recommend them as an insurer.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers
4 comments
Tick Travel Insurance
Anna J.Tick Travel Insurance
Tony_Preston
Tony_Preston

your rep told me I called yesterday to confirm that I still needed the insurance and because I'd done that it was now too late to change the dates

Tick Travel Insurance
Anna J.Tick Travel Insurance

Hi Tony, if you send me your policy number via private message here on Product Review, we'll be able to investigate all calls connected to your case, and respond from there. Thanks, Anna

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Travel insurance - change of date

published

I recently purchased a travel insurance policy for my trip to Bali which was recently postponed due to the Coronavirus pandemic. I contacted them to change the date and there is nothing they can do for me. I don't want a refund, I just want to change it to a future date but I don't know when that will be at the moment. I received credit for my flights and accommodation at late notice so can't understand why Tick Insurance can't do the same due to the circumstances in the world at the moment.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Tick Travel Insurance
Anna J.Tick Travel Insurance
john 1604

john 1604sydney

  • 11 reviews
  • 13 likes

quick no fuss well priced

published

Went on a cruise febuary and found that noumea requires that we carry health insurance or we may be denied into the country something new.We shopped around and took out Tick very simple and cost effective for our needs.We had no problem at all.However when docking at noumea a guests was been put into an ambulance and we heard that the ambulance and hospital would not accept her until they had clearance from her insurer.This made us very happy that we did take out the policy.

Transparency
Customer Service
Value for Money
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Claim MadeNo
Insurance Cover ForSenior
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Ronald

RonaldCentral Highlands and Goldfields, VIC

You'd be crazy to travel without insurance

published

Seems like Good value and was easy to establish. Haven't made a claim and hope that we don't have to. First time user. Had to email them regarding incorrect date of birth and heard back quickly

Customer Service
Value for Money
DestinationEurope
Claim MadeNo
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Always use Tick travel for my cruise holiday.

published

The policy is very good value and gives me all that I need.
Have never had to make a claim.
Did find it very easy to set up .
online. Have used Tick travel several times and they have always had the best value for money.

Transparency
Value for Money
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Claim MadeNo
Insurance Cover ForSenior
See all answers

The reviewer stated that an incentive was offered for this review

rick

rickPerth, WA

  • 2 reviews
  • 1 like

great for what i need

published

it was great, email about my problem was a little slow, but in the end it was resolved immediately and efficiently in the first email sent to them. thank you.

Transparency
Customer Service
Value for Money
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Claim MadeNo
Insurance Cover ForAdult
See all answers
Margot B.

Margot B.

  • 2 reviews

Easy insurance

published

It was easy to organise for older travellers and good value. Terms were set out clearly and contact details were provided. We have used this insurance company about three times and will use this company again.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForSenior
See all answers
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Remigijus Stasionis

Remigijus StasionisSydney, NSW

  • 2 reviews

Fast, economical insurance

published

Tick basic insurance is perfect for healthy people. We have used it many times. It is easy and fast to organise.We have not had to claim as yet but we feel confident there won't be any problems.

Transparency
Customer Service
Value for Money
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Claim MadeNo
Insurance Cover ForSenior
See all answers
Diana Casey

Diana CaseyGreater Melbourne (Inner), VIC

  • 4 reviews
  • 1 like

This is what I need

published

Simple to get good price easy website. Not yet made any claim on this policy. This is the second ti e I have used Tick insurance for my travel insurance

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForSenior
See all answers

the least expensve of a very e xpensive item

published

for my age (85) these are expensive but ths was the cheapest.
I was not offered reward but of course I m open to offers.
this is to complete the number of words required.

DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Roz

RozNew South Wales

Travel with Reassurance!

published

Tick insurance is very good value and easy to set up. I have not lodged a claim and this is our first time travelling with this company. Communication was excellent.

DestinationPacific Islands (e.g. Fiji, Vanuatu)
Claim MadeNo
Lyn K.

Lyn K.Greater Melbourne (Outer), VIC

good value for money

published

easy to apply and complete online.
have used Tick several times but have never had to lodge a claim. Appears cheaper than most other insurance companies, policy issued immediately after payment submitted.

Transparency
Customer Service
Value for Money
DestinationAustralia, New Zealand and Pacific Islands (e.g. Fiji, Vanuatu)
Claim MadeNo
Insurance Cover ForSenior
See all answers
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