- Verified customer
Full coverage, great value, super fast claims
I explored a number of options before my cruise and found Tick as it was the best value for money. I chose Top cover with no excess. On my cruise I got sick (just a virus) and when I got home I claimed my medical expenses from Tick. The claim form was easy to fill out online and they were VERY fast getting back to me. I had the claim paid in full within 14 days! It was a test for them as I was also looking for an insurer for a longer overseas holiday at the end of the year.....and Tick passed the test! I have purchased more insurance for my upcoming family trip and feel confident that they will be there for me. Good job Tick!
Never Never EVER Again.
When in Bali illness saw my elderly mother in ICU after food poisoning. Will not pay for her time in ICU only on the ward for 4 days. Have disputed this. (10-15 days waiting time) Disputed again. Still waiting. Traveled in August. Whenever I ring there is a language barrier with all staff which is very frustrating. This is the 5th time of using Tick and definitely the last time. Hassle Hassle Hassle.
Best Insurance company ever dealt with
Have used this Tick Insurance for two International trips, I found the setup was extremely easy to set up. Had a medical dilemma where Tick Insurance was Extremely helpful to get me home. Lodged a claim where settlement made within 3 weeks.
Could be better
I chose the top cover for the very reason I thought I wouldn't get caught out. My husband then passed away and we had to cancel the trip and I was told they wouldn't pay out the cancellation costs as he had a terminal illness .... Not happy with this decision and will look to appeal further.
- Verified customer
Worse than unless
DO NOT BUY
This company is terrible, youll notice that almost all of the positive reviews of this company are one where a claim was not made.
I was waiting to write this review as I was hoping to have a conclusion by now. However 3 months after making my claim I am now just starting to process my complaint through AFCA. So I'll put my review up now.
Their only goal is to avoid paying out on claims. Better off not having insurance at all than having a policy with tick.
I tried to make a claim that arose out of no fault of my own. As I missed a...
very good but got a bit confused with areas as we are only going to fiji.
Once over the initial confusion of areas found the process very quick and efficient. This is the second package we have taken out on the recommendation of a friend and am happy with policy just hope we don't require it.
Will not reimburse for cancelled flights (even with Top level cover)
Cancelled flights? Had to buy new flights / accommodation / transport? Don't count on them to give you ANYTHING back. The same issue happened with 1Cover last year, and they reimbursed everything. I wanted to try Tick insurance but really should've stuck with 1Cover. Now I am out of pocket thousands of dollars.
Insurance is considered very essential to cover for any unforeseen mishaps.
Yes it looks good value for money. Insurance setting up was fairly straightforward and easy.
No claims required todate. Yet to tryout if ever claim needed
Insured around four to five times.
Very happy with policy coverage
The staff promptly adjusted my policy when requested and I feel this insurance provides excellent value for money. The staff are friendly and easy to deal with. I have greater peace of mind and look forward to my trip!
DIFFERENCE IN POLICIES
Traveled to the USA 2 years ago insured with Tick, very happy with the company, looking at going again ,did an online application listing the exact preexisting medical history but it was rejected seems it almoost impossible to insure over 80 .
Great price for the inclusions
We chose this policy because it includes pre-existing medical conditions. As such, it represents really good value. We were also offered a discount. We haven't travelled yet but fingers crossed nothing will go wrong and therefore the insurance will be a necessary precaution!
Yet to try it but looks Great
Policy was easy to complete;
easy to set up and good value,
2 travel policies for October and December 2019,
I don't know how they go with resolving claims but expect that they would do so fairly and efficiently.
- Verified customer
Worst insurance policy I have ever had
I bought this policy based on Choice review. One of the worst purchasing decisions I’ve ever made.
Regrettably, I had my suitcase stolen in Paris. I contacted and they offered no assistance or advice, just sent a claim form with a long list of documentary requirements I could not fulfil while travelling.
Already out of pocket on my return, I completed the substantial paperwork and sent to Tick, which claims it requires ten days to assess.
After some weeks without any word other than acknowledging receipt of claim, I followed up. Some time af...
Very easy to use website. Most important questions answered upfront.
The policy turned out to be very competitive with a great price and a vast list of inclusions including the popular cruise cover. I felt comfortable that all my travel needs will be satisfied.
The price seems good and I took top coverage for a cruise. Won't know how good Tick is until I need to make a claim. Who reads all the fine print? Tick seemed to offer what others offered but at a better price.
- Verified customer
Very good value compared with travel agents quote, and coverage covers everything.
Needed to chat online with a few questions, that was easy and my questions were answered promptly and helpful.
This is the third time I have used Tick travel insurance, no problems.
Best price when doing comparison
This was the best price when doing research and comparison. I must admit, I’m fairly examine about researching every purchase to ensure I get the best deal and best price. The only reason why I left out a star is that ‘natural disasters’ that were unknown were not included in the initial price comparison. I take away a star as I travel often and was actually stuck in Bali during the volcanos but had luckily purchase insurance far before the volcano was known about so it was covered (through a diff insurance company)- but I did not have to pick ...this as an ‘additional extra’ at that time like I had to this time with tick insurance. Things like floods, earthquakes, volcanos should be covered as one of the only reasons I purchase insurance when I travel to countries covered by the medical reciprocal agreement.
The proof of the pudding is in the eating
The selection of a policy was straight forward. However, whether the values offered for the various component of the cover is adequate is what is unknown. When comparing other travel insurance policies basically they all cover the same items but the amounts offered vary greatly, hence the differences in premiums. The gamble is are the various amounts offered suffice when a claim has to be made. Only experience can tell you that. In my research one thing was very evident, ensure that medical and hospital cover is unlimited. Hopefully we won't need to make a claim. When it comes to making a claim that is when one finds out how good any insurance provider is.
We always buy Tick insurance when going overseas. It is easy to set up. Thankfully we have not made any claims, but reading other reviews, people who have are generally happy with it
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|24-Hour Phone Contact||Yes|
|Online Live Chat||Yes|
|Maximum Age Covered||100 years old|
|Overseas Emergency Assistance||Unlimited|
|Pregnancy (max weeks)||32 weeks|
|Resumption of Journey||$3,000|
|Hospital Cash Allowance||$75 per day, up to $3,000|
|Overseas Emergency Medical & Hospital Expenses||Unlimited|
|Loss of Income||$10,400|
|Luggage & Personal Effects|
|Theft of Cash||$300|
|Credit Card Fraud||Not Included|
|Travel Documents / Passport||$4,000|
|Maximum Single Item Limit||$3,000 (Laptops, Mobile Phones or Cameras)|
|Luggage & Personal Effects||$7,500|
|Rental Vehicle Excess||$4,000|
|Motorbike / Moped Coverage||Included for any size|
|Domestic Pet Care||$600|
|Special Activities Packages|
|Snow / Ski||Optional Extra|
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