Time to lodge a class action with the Industry Ombudsman
As with other reviews this is one of the only companies not offering full refunds for travel cancelled due to Covid. Contact the complaints line and ombudsman together everyone to get a result.
They would not refund our cover because our cooling off period had expired! How ridiculous. We paid in full three months before an international travel ban was put in place from the Australian Government due to the Pandemic.
This company has kept my payment for travel insurance even though they are not providing me a service due to travel restrictions and cancellations caused by COVID 19 pandemic. No option to use at a later date. Seems fraudulent to me.
They kept my money for a service not provided
Our cruise and flights to the cruise and back were cancelled because of COVID-19 and level 4 travel ban. Tick Travel Insurance refused to allow us to cancel our travel insurance and took our money for a service that they have not provided, although we had absolutely no control over the cancellation of our travel.
Company refuses to refund travel insurance despite travel bans caused by Carona virus. Insurance was purchased last year before Carona Virus existed. At a time when people are put of work and need assistance this shows a complete disregard towards people.
DO NOT USE TICK
DO NOT USE TICK EVER!!! You only have to look at previous reviews to see how bad this company is. Emailed them about cancelling policy over 3 weeks ago 29th march as trip was cancelled for mid april. It took until the 20th of april for them to get back to me to let me know i was now outside the window to make a claim. 3 WEEKS FOR 1 EMAIL, and now conveniently im unable to make a claim. But its truly amazing when i emailed them back yesterday they gotten back to me within 1 DAY. I find that unbelievable. There are a few words to describe companies like this. JOKE
Will not refund premium paid or give credit for future travel
Unable to travel due to Corona Virus - understand re claims as booked too late - Tick will not refund my premium paid (Top cover) or provide a credit. Contacted complaints department 3 weeks ago - still no response.
Very unhappy and would not recommend this company.
- Tick Travel Insurance - Top
- Verified customer
Tick are an absolute nightmare and do everything possible not to process a claim
WA - you send them the same info multiple times and they can't even be bothered to read it. Instead they delay your claim, multiple time' by coming back multiple times and asking for the information you've already provided them - multiple times. To have the person processing the claim say they have no access to my submitted claim or my original email sounds like a lie. Border line criminal. They do not respect their own contract.
- Tick Travel Insurance - Standard
- Verified customer
i use to use Tick Insurance Australia never again
wanted to Cancel a current Travel Insurance due to the Corona Vid cause i couldn’t travel so i called Tick insurance they said i wasn’t allowed to claim only wanted to cancel the policy or a credit note very disappointing
Absolutely no help in a difficult time
We were caught in Thailand during the Covid 19 crisis. We had purchased travel insurance in 2019 and Australia closed borders while we were in Thailand. We had multiple flights cancelled and had to cut our trip short by a week to be able to get home. Not only could we not contact tick from overseas, once we got home they refused to cover any costs we had incurred. The service people are friendly, but they offered no help and we ended up thousands of dollars out of pocket. Will never insure with tick again.
Dont tick this mob
Have used tick insurance a few times now, but when emailing recently because of cancelled Bali trip, my message was not delivered because the return address was refused. Tried again same result.
I purchased top cover in April 2019 for travel January 2020. ,unfortunately i had a accident in USA and landed up in hospital for 4hrs , with exceptional care, unbeknown to me ,a few weeks after returning home i recieved medical bills in mail, for the care i recieved while in hospital, straight away i put in a claim to tick insurance, holey moley , this has turned into a nightmare for me. Tick insuranese were good at start, requiring several documents, which were uploaded straight away, since then ,there communication has been appalling. WHY ar...e you so unresponsive, the matter needs resolving, i am now recieving overdue bills , which need to be paid . Ive never made a insurance claim before, is this normal for it to take this long ?this claim was applied for , before the pandemic we are now in, and has nothing to do with it..
Will never use them again
I purchased my insurance policy for Bali almost 12 months ago. I sent them an email on 23 March as I was due to fly out on 3 April asking if I could get a credit and refund and received an email today advising No to both. This COVID-19 is out of everyone control. Never had any issues with them before until this situation.
Unable to get ANY proper response from Tick
I purchased TOP cover with Tick for a trip to Europe in July. I submitted my claim on 18/4/2020 with all necessary documents.
I have since been given 3 different dates when I would hear from them (supposedly 10 business days) which they then extended after I followed up. I have sent multiple emails with no response. I have also called multiple times to speak with a manager and I am told somebody will call me but they never do.
Tick has not provided me any service and have not provided what I have paid for.
Rip off company
I have used tick insurance many times as I travel a lot, never had to claim and have recommended them to many people. Not anymore. At the beginning of January way before any talk of Corona, I took out insurance for a Bali trip in June. My trip has been cancelled and I have rebooked for December. I emailed tick and asked if I could change the dates on my insurance, same destination, same length if time. They flat out refused. I had to reschedule a holiday a few years back and the insurance company I used were happy to change the dates for me. It's no skin off their nose, I just want to change the dates. They've lost me as a customer and I will never recommend them to anyone, way to go tick.
Do not purchase insurance through this company!
I contacted Tick to request a refund of my policy as my cruise has been cancelled and the insurance is now absolutely useless to me.
Tick refused to refund me saying that it’s after their 14 day cooling off period. I realise that but out of goodwill I would have thought they would consider a refund.
I have read so many wonderful stories about other insurance companies giving refunds to their clients well after the cooling off period.
I will never purchase insurance through this company and I will make sure my family, friends, friends of friends and anyone else needing insurance will never use this company.
What exactly have you done with my money Tick?
Have used Tick for all our domestic travel.
Got our cover 29th January for travel to Perth 2nd July.
Now all flights cancelled and no travel!
Told there were no refunds or deferral, how unfair is that when it is out of your control.
Had insurance with another company for international travel in May they had no problem.
Not happy with tick
- Verified customer
Warning warning warning avoid avoid avoid. Zero stars.
UPDATE 10th May 2020:
My claim was put on “hold” because the interstate travel ban was going to be reviewed by the Federal Government on the 17th of July 2020.
This is confirmation how incompetent Tick insurance are when it comes to customer service.
The Western Australia border is still currently closed and will remain that way we’ll and truly after my travel dates. I wonder if Tick knows that or they probably just don’t care.
After I got the response about my claim from Tick I reached out to my hotel provider and they gave me a credit note f...
RIP OFF COMPANY...AVOID
This company is a money grabbing rip off.I purchased travel insurance on 3/1/2020 for a cruise out of of Singapore on 25/2/2020. The cruise was cancelled on 20/2/2020. I put in a claim for cancelled airfares immediately. On 9/4/2020 , after numerous emails to Tick I received an email declining my claim. Do not deal with this company as they will find any excuse to decline your claim!
- Tick Travel Insurance - Top
- Verified customer
Full settlement of Tick Insurance Claim
I’ve purchased Tick Travel insurance on several occasions for overseas travel. Their insurance is reasonably priced, can insure me for most locations around the world, provides a wide range of cover (but not for everything), and is available to senior citizens who are often excluded by other travel insurance companies. Of course it’s prudent to read their Product Disclosure Statement (PDS) before purchasing to see what actually may not be covered. In hindsight you can sometimes find out you are not covered for an event you’ve never considered s...uch as the Coronavirus pandemic named COVID-19 or bankruptcy of a tour operator. My travelling companion suddenly became injured and was unable to travel, an event which was covered in the Tick PDS. We were both no longer travelling because of the injury so I lodged a claim for the loss of some airline fees and the percentage of my travel package which was not reimbursed by our travel company because our cancellation being quite close to the travel dates. I was able to provide all of the required documentation and Tick settled the full amount of my claim for which I was most relieved. I have no hesitation in giving Tick full marks for both their travel insurance cover and claim settlement. I’ll definitely continue insuring with Tick for my future worldwide travels.
Questions & Answers
Is Tick giving credit/refund on unused policies due to Covid-19 cancelled travel? I have contacted them several times, was always told no. Filed a complaint and have had no reply. Other insurance companies are doing the right thing.
Hi Anna, took out top travel insurance on 5/9/19 for travel to Europe between 8/6/20 - 11/7/2020, Policy MS/TK305144123939609, Customer service request 359931.
We requested a pro-rata credit on our travel insurance premium of $1981.05, a huge premium,(over 75’s & pre-existing condition) we love travelling, so have to pay a high price for cover. We have Not cancelled the policy, government restrictions due to the virus prevent us from travel. May 29th email from customer service, we were advised that as a gesture of goodwill, Tick would consider a pro-rata credit with no admin or cancellation fees for all single trip policy holders who have NOT MADE A CLAIM due to the impact of Covid-19. June 1st email, refund was declined! Why is this?. We will NOT be making any claims on this policy, all our travel providers have refunded 100% of our travel costs.
Insurance must be “Fit for Purpose” under the Fair Trading Legislation, since we cannot travel, the policy is no longer “Fit for Purpose” therefore we feel we are entitled to a reasonable refund.
This is a good time to show customer support and demonstrate goodwill at these difficult times to your customers
Anna J.Tick Travel Insurance
Hi Anthony, I am not sure why your request for a credit was denied, but I would like to help you with this. I investigate and update you on this tomorrow. Thanks, Anna
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