Straight forward customer service from the get-go with a 'how do I help the customer' approach. Very rare compared to my existing banker, who's now only interested I'm discharging the mortgage.

I applied to refinance my mortgage for the lower interest rate and bank account guarantee. The application took a little while due to the way my finances are structured but the credit assessor I dealt with was very helpful during the process.

The customer service I received was very polite, friendly and professional. The loan rate is also very good value and the process has been quite simple and easy to complete

The Tic Toc home loans team has been an absolute pleasure to deal with. The online application process was very user friendly and I loved the use of casual humour throughout the process! Every time I rang the team with a question, the team members were super friendly and very happy to answer any questions. The credit assessor, Stephen Cooper, was very knowledgeable, friendly and extremely efficient with the application. He communicated with me regularly regarding any additional requests for information and worked on approving the loan very quickly! I am so impressed and looking forward to leaving one of the Big 4 banks to deal with the friendly and efficient Tic Toc team - highly recommend!!

Pretty good process. Smart use of technology.
Happy with procedures.
Sometimes phone call was hard to hear due to bandwidth problems at Tic Toc end.
Good rate, would have liked to split loan.

Quick helpful service, that was personalized to our circumstances. Tina was very quick to respond to emails and prompt in her actions. Highly recommended loan supplier who deliver what they promise!!

I've been with Tic: Toc for a little over 9 months now and am very happy. The process was fairly smooth, although it did take a few months since the time I applied for the loan. Recently, I also submitted a request to see if I could get their advertised rate on the website and they moved me down from 2.54% to 2.39% which was a very nice gesture on their part. The only little drawback is that Adelaide Bank, their funder, doesn't have any way to make fast payments using Pay ID so that would be a good thing if they could add that. Additionally, you are also limited to just 1 offset account, it would be nice to have 2 or more offset accounts. But honestly, these are very minor issues.

There was one glitch on initial application; reported to customer service and it was fixed the next day. Their AI couldn't auto approve but TICTOC staff did an excellent job in following up/guiding and helped though out the process. Great customer service, great rate.

Friendly customer service that was attentive and friendly. The entire loan application process was quick from application through to approval. The asked for some additional documents, but a reason and rationale was provided for each which were all very reasonable. Great low rate variable loan also.

We applied online and it took 10 minutes on my mobile to do. Then we got an email saying we need this and that which we scanned and uploaded. Then we were approved. Great service. Ryan from Tic:Toc was very helpful in guiding us through our applications. Very happy as our new home loan rate with Tic:Toc is 2% lower than our old rate saving us >$500 month!

Great initial online experience, followed by a series of clear requests on email for supporting detail. Worked with Ryan who was professional, clear and very prompt in responding. The process was straightforward and simple. We were able to breakdown the questions and documents and work through it very easily.

I am so happy that I transferred my loans to Tic Toc. We are saving a significant amount every month. Customer service is great. I compare it with Aldi, simple, good quality and cost effective. :)

Easy application process, and consultant was very approachable, and thorough with his follow up. Highly recommend TicToc for their application process. Online process made this an easy and simple method.

This has been the best home loan application experience I've ever had.

TicToc's web application user experience was exceptional.
The virtual valuation of our properties and the ability to link all our current bank/credit account to the application saves enormous amounts of time reducing the number of documents you need to collate.

Our application due to complexity with our living arrangements couldn't be approved on the spot with TicToc's AI reviewer. But working with Ryan from TicToc was incredibly easy, his emails we thorough and easy to follow and he was happy to jump on a call to discuss any of the finer details. Thanks for your help!

I will definitely use TicToc again the next time I need a home loan.

The customer service at TicToc was superb, all the representatives I've dealt with from the very start (i.e. online chat) to finish (i.e. credit assessor) were all very polite and helpful, and explained the process very well. The application process was very easy and straightforward. I was also very pleased that some of the fees that are normally charged to the applicants by other banks (e.g. valuation of property) were absorbed by TicToc on top of the very competitive rates they provide. Our credit assessor, Ryan Darling, was very fast and efficient in dealing with my application and was very helpful with all my queries. All in all, very happy with TicToc's service! Thank you for a great experience!