Good customer service, easy to get a hold of, responsive and professional.
Explained everything very clearly, provided advice where appropriate.
Overall very satisfied with the service that I received, would recommend to others!

We were allocated a credit assessor (Aaron) who was excellent. He responded to emails quickly and gave outstanding 'old style' customer service. I would recommend the process to anyone wishing to obtain cheap finance.

Stephen Cooper was the best credit agent I've worked with. Ask for him when applying.
Overall, the process was very easy and rates are great. All my questions were answered quickly with onsite chat or via Stephen.

Stephen was very helpful and kept us informed along the way.
All costs were upfront.
Very competitive rate. Stephen worked with us to ensure we had the right product to suit our needs.
Live chat is very convenient

Have only just signed up, and been approved. So far, the experience has been excellent. I spoke to multiple people, mostly on the web chat, but some phone calls at the later stages. In every case, the person I spoke to was friendly, knowledgeable, and managed to answer my questions quickly and can clearly. Quite a pleasant surprise :)

Tic:Toc don’t have the systems, staff and processes to deal with the simplistic of financial information, they use manual spreadsheets and don’t seem to understand what they are looking for or what information is needed. Wasted hours and hours of our time but too complicated ! One bank account and 2 credit cards . I managed to get unconditional pre approval from Westpac and comm bank in less time whilst Tic Tic wanted me to explain every discretionary transaction on my December credit card statement why I am not sure, basically got nowhere. I gave up

The initial process of the home loan application was easy and all online via email. Our credit assessor Ryan Darling was excellent and extremely helpful. He replied to our emails the same day and that was much quicker than the banks we have dealt with in the past.

We have not completed settlement yet, but we are hopeful that it will be just as smooth. We will provide a review of that process later.

The process from beginning to end has been easy, communication was fantastic. Really cannot fault any aspect, highly recommended to anyone who is seeking great rates accompanied with great service.

December 16th 2019 Update: Easy and fast! Thanks Tic Toc and Ryan!

Tic Toc were fantastic from the first to last step of our home loan application.
The process was simple and fast -something some might not expect from an online lender, so it was great to see that myth busted.
Our loan assessor Ryan was very helpful, kept us informed the whole way and was easy to contact via either email or phone at any time.
On top of that our interest rate has dropped twice so can't complain about that either!

Highly recommended!

The consultant Aaron was very prompt and thorough. And patient! There are some unexpected costs for disposal which I was not told upon my initial phone enquiries but the costs are clearly outlined in the paperwork which is easy to follow. I like being able to use the automated system.

How was your customer service experience with this company?
> Excellent
Did you experience any unexpected extra costs or other issues while on this loan?
> No
How satisfied are you with the rate you received for this loan?
> very Good

We've just settled on a new property and had a very good experience with Tictoc. They were very helpful all through the application process, responding quickly to any concerns. Also the rate was much better than the banks were offering. Highly recommend.

Ryan from TicToc has been great to deal with. His responses have been quick and accurate and he was always very professional and knew exactly what to ask for regarding our financial position. I highly recommend Ryan and TicToc for great rates.