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Tic:Toc Home Loans

Tic:Toc Home Loans

4.1 from 292 reviews · View Statistics

Reviews

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Matt

MattSydney, NSW

  • 4 reviews

Refinance variable homeloan

published

I didn’t want to leave a review until a month or 2 after our settlement just to be sure. TicTok are great, my interest rate is 2.19%, they have not pushed my rate up. The online system is easy to use, I have an offset account link to my mortgage, they also send out statements showing our current interest rate, amount owing (taking into account offset balance) and any interest we have saved due to the offset account. I don’t agree with some of the reviews on here, You need to be diligent and really get all the paperwork sorted otherwise there may be issues, that’s not tictocs fault that’s due to an individuals incompetence. I’m very happy that I changed to tictoc. I’m saving close to $4000 per year due to changing.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forRefinancing
A Ahmad

A Ahmad

  • 2 reviews

Getting approval was a breeze!

published

Got our refinance approval without any hiccups. Rachel was absolutely great. Spent time in helping us evaluate options and how to make them work. Email response times were fast. Our refinance application is approved!
Next steps sign those loan documents, send them over and then settlement. Fingers crossed that goes just as smoothly as well.
Keep up the good work folks!

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forRefinancing
1 comment
Tic:Toc
Jemima B.Tic:Toc
Amber

AmberGreater Melbourne (Metropolitan), VIC

Staff are lovely, online application needs some work

published

The staff we talked to were very pleasant and helpful. It is annoying however that the online form cannot be amended, and any extra or incorrect information has to be changed at a later date. The reason for this is that the online form calculates data in real-time, and so changes may mess with its function. It also doesn't allow you to list a second or third form of employment, so these details must be emailed to a consultant later. Overall though I was very happy with the service I received.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
Loan Start DateFebruary 2021
Loan used forRefinancing
1 comment
Tic:Toc
Bailey U.Tic:Toc
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Vikas S.

Vikas S.Sydney, NSW

Awesome service ! Very happy with the loan refinance process .

published

I was refinancing my loan from another bank to Tic Toc home loans and have been extremely happy with the service provided. The processing was extremely fast and I'm very happy with the overall experience. I'll definitely recommend to all my family and friends.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forRefinancing
1 comment
Tic:Toc
Jemima B.Tic:Toc

Hi Vikas, thank you for taking the time to leave your positive feedback. We're so glad to hear you found the Tic:Toc experience so smooth and speedy. Thanks for your recommendation, and welcome to Tic:Toc! ~ Jemima

Shannon Earley

Shannon EarleySydney Surrounds, NSW

No nonsense. Efficient. Polite. Great websites without all the big talk. Thanks Rachel.

published

Got approved in 1 week. We attempted to be refinanced with a competitor that funds through the same bank and it took them 8 months to eventually tell us they couldn’t approve the loan? Great work & a big thank you to Rachel & all involved!

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forRefinancing
1 comment
Tic:Toc
Bailey U.Tic:Toc

Hi Shannon, thanks for your great feedback! We're glad to hear about your speedy approval — especially after your run-around with another lender. We'll pass your kind words on to Rachel and the team. Thanks again, and welcome to Tic:Toc! ~ Bailey

Becky

BeckyGreater Melbourne (Inner), VIC

  • 2 reviews
  • 2 likes

Total lack of transparency

published
Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeFixed Rate
Loan used forInvestment Property
1 comment
Tic:Toc
Bailey U.Tic:Toc

I didn't think it could be this easy!

published

Straight forward customer service from the get-go with a 'how do I help the customer' approach. Very rare compared to my existing banker, who's now only interested I'm discharging the mortgage.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forRefinancing
1 comment
Tic:Toc
Bailey U.Tic:Toc
Robert F.

Robert F.Sydney Surrounds, NSW

Refinance application

published

I applied to refinance my mortgage for the lower interest rate and bank account guarantee. The application took a little while due to the way my finances are structured but the credit assessor I dealt with was very helpful during the process.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forRefinancing
1 comment
Tic:Toc
Bailey U.Tic:Toc

Very nice to deal with

published

The customer service I received was very polite, friendly and professional. The loan rate is also very good value and the process has been quite simple and easy to complete

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeFixed Rate
Loan Start DateJanuary 2021
Loan used forRefinancing
1 comment
Tic:Toc
Bailey U.Tic:Toc
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F Christie

F ChristieGreater Melbourne (Inner), VIC

Excellent Service, amazing rates!!

published

The Tic Toc home loans team has been an absolute pleasure to deal with. The online application process was very user friendly and I loved the use of casual humour throughout the process! Every time I rang the team with a question, the team members were super friendly and very happy to answer any questions. The credit assessor, Stephen Cooper, was very knowledgeable, friendly and extremely efficient with the application. He communicated with me regularly regarding any additional requests for information and worked on approving the loan very quickly! I am so impressed and looking forward to leaving one of the Big 4 banks to deal with the friendly and efficient Tic Toc team - highly recommend!!

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forRefinancing
1 comment
Tic:Toc
Bailey U.Tic:Toc
Robert Hamilton

Robert Hamilton Greater Melbourne (Metropolitan), VIC

High tech home loan.

published

Pretty good process. Smart use of technology.
Happy with procedures.
Sometimes phone call was hard to hear due to bandwidth problems at Tic Toc end.
Good rate, would have liked to split loan.

Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forRefinancing
1 comment
Tic:Toc
Bailey U.Tic:Toc

Fast service and easy to deal with!

published

Quick helpful service, that was personalized to our circumstances. Tina was very quick to respond to emails and prompt in her actions. Highly recommended loan supplier who deliver what they promise!!

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
Loan Start DateDecember 2020
Loan used forRefinancing
1 comment
Tic:Toc
Melissa B.Tic:Toc
Matt

MattGreater Melbourne (Metropolitan), VIC

  • 4 reviews
  • 3 likes

Existing customers on much larger rate

published

I've had a home loan with Tic Toc for less than 2 years now and my variable rate is over 0.5% higher than the current variable rate advertised. The 0.15% rate cut in November was not passed onto existing customers, and less than two weeks later some of their variable loans were reduced by 0.37% for new customers. The initial application process itself is fine, the customer service is generally good, but there is no mobile application and you continually have to call them up, argue and threaten to leave to try and get a rate reductions that they don't pass on.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forInvestment Property
2 comments
Tic:Toc
Bailey U.Tic:Toc
Matt
Matt
Pedram A.

Pedram A.Greater Melbourne (Inner), VIC

  • 2 reviews
  • 1 like

Poor support from Adelaide and Bendigo Bank

published

Be careful about this Broker. I'm with them for around two years and received a poor response from Adelaide and Bendigo Bank support team. I have been calling/emailing Adelaide bank for 2 months to convert my loan (not refinancing! just simple convert) If you are from TicToc I assume, you are not their priority.
Adelaide bank even doesn't respond to your email and you can't get anywhere even with calling them.
I want to change my bank but I don't know my homeloan status.
BTW if you search, you will find better interest rate.
be careful, especially if you are an investor.
TicToc needs to get a better customer service from Adelaide and Bendigo bank.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeFixed Rate
Loan used forInvestment Property
3 comments
Tic:Toc
Bailey U.Tic:Toc
Pedram A.
Pedram A.
Tic:Toc
Bailey U.Tic:Toc
Mando

MandoChewton

  • 10 reviews
  • 18 likes

Good rate, but deceptive marketing team. reasonable application process

published
Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeVariable Rate
Loan Start DateSeptember 2020
Loan used forRefinancing
4 comments
Tic:Toc
Bailey U.Tic:Toc
Mando
Mando
Tic:Toc
Bailey U.Tic:Toc
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grrahul

grrahulSydney

  • 13 reviews
  • 8 likes
  • Verified customer

Smooth and easy process

published

I've been with Tic: Toc for a little over 9 months now and am very happy. The process was fairly smooth, although it did take a few months since the time I applied for the loan. Recently, I also submitted a request to see if I could get their advertised rate on the website and they moved me down from 2.54% to 2.39% which was a very nice gesture on their part. The only little drawback is that Adelaide Bank, their funder, doesn't have any way to make fast payments using Pay ID so that would be a good thing if they could add that. Additionally, you are also limited to just 1 offset account, it would be nice to have 2 or more offset accounts. But honestly, these are very minor issues.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
Loan Start DateJanuary 2020
Loan used forRefinancing
1 comment
Tic:Toc
Bailey U.Tic:Toc
jrob

jrobGreater Melbourne (Inner), VIC

Risky option that could end up costing you more

published
Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forRefinancing
1 comment
Tic:Toc
Bailey U.Tic:Toc
honest buddy

honest buddySydney, NSW

  • 6 reviews
  • 14 likes

Very easy to refinance

published

There was one glitch on initial application; reported to customer service and it was fixed the next day. Their AI couldn't auto approve but TICTOC staff did an excellent job in following up/guiding and helped though out the process. Great customer service, great rate.

Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forRefinancing
1 comment
Tic:Toc
Bailey U.Tic:Toc
Brett

BrettMelbourne

  • 5 reviews
  • 1 like

Helpful, friendly & quick

published

Friendly customer service that was attentive and friendly. The entire loan application process was quick from application through to approval. The asked for some additional documents, but a reason and rationale was provided for each which were all very reasonable. Great low rate variable loan also.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
Loan Start DateJuly 2020
Loan used forRefinancing
1 comment
Tic:Toc
Bailey U.Tic:Toc

Hi Brett, thanks for your review – we're glad to hear you're enjoying our low rate, and that your application was quick and reasonable! Please let us know should you have any questions about your new home loan. Welcome to Tic:Toc! ~ Bailey

Jessica

JessicaGreater Melbourne (Metropolitan), VIC

Great customer service and great rate.

published
Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forRefinancing
1 comment
Tic:Toc
Bailey U.Tic:Toc
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Questions & Answers

robyn

robynasked

Hi, Im looking to refinance our existing loan which is around $465,000. Can we borrow a total of $550,000 from Tic Toc to do some renovations e.g. garage, pool etc. subject to requirements to take the loan to $550,000. Thanks Robyn

No answers
SA-PR

SA-PRasked

I have 2 investment properties in one of the fasted growing Suburbs in Australia, that I wish to refinance.

Aintree 3336 VIC

This area used to be Rockbank 3335, and the local government decided to call it by a new name - Aintree 3336 recently.

Now you lend for 3335 and NOT for 3336 (which essentially is the same area)

Any chance you can ask the relevant people to look into this please.

1 answer
Tic:Toc
Bailey U.Tic:Toc

Hi SA-PR, thanks for your excellent question.

Since 3336 is a newer postcode, I have asked our funder for clarification as to whether 3336 is intentionally excluded from our list of serviceable areas, or if it has been mistakenly excluded. We can't lend to all areas within Australia as some fall outside of our risk appetite. Typically we can only lend to capital cities and major regional centres.

When I receive an update from our funder I will update you ASAP. For the time being, we are unfortunately not in a position to consider this postcode.

I hope this helps answer your question. Thanks ~ Bailey

Vscarf10

Vscarf10asked

Hi Tic Toc
I’m an existing customer and noticed that you are offering an interest rate of 2.33% for variable with offset account, however my existing loan is almost .50% higher. Any reason why you don’t look after your existing customers with same rate?

Given that its a no frills service where I have never needed to contact you and you have never contacted me since the start of my loan, I’m not sure why I should be slugged with a considerable % difference, after all I refinanced to you for this very reason where my previous lender felt that I should be treated less favourably than potential borrowers.

I dont think its good business to treat some customers more favourably than others as someone will always feel that they are being taken advantage of by having to pay more interest than others with no additional benefits for doing so.

1 answer
Tic:Toc
Bailey U.Tic:Toc

Hi Vscarf10, thanks for your question.

Think of it like this – when you get a Tic:Toc loan, we’ve locked in a ‘price’ with our funder (Bendigo and Adelaide Bank) at a point in time, which is reflected in your interest rate.

When we have a new variable rate offer for new customers, it means we’ve been able to lock in a lower price with our funder. It doesn’t change the price we secured for your loan. And not all offers are linked to cash rate movements.

So, having a lower rate for new customers doesn’t mean we’re making more money off our loyal customers to pay for the discount – because we don’t believe in that. It means our funder has been able to give us a better price at that specific time.

At some point, our funder may actually increase the price they’ve agreed with us, which means the rates offered to new customers will go up. And some existing customers will be better off.

When there’s an RBA cash rate cut and our funder’s costs ease, they may be able to pass on the cut which means all our customers will receive the same discount off their rate – new and existing.

The good news is, all of our rates are seriously good because of our tech-driven proposition. And even if your rates are a fraction higher than the new headline rate, you will still be saving thousands compared to the average loan.

I hope this helps. Please let me know if you have any other questions. ~ Bailey

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