Straight forward customer service from the get-go with a 'how do I help the customer' approach. Very rare compared to my existing banker, who's now only interested I'm discharging the mortgage.

I applied to refinance my mortgage for the lower interest rate and bank account guarantee. The application took a little while due to the way my finances are structured but the credit assessor I dealt with was very helpful during the process.

The customer service I received was very polite, friendly and professional. The loan rate is also very good value and the process has been quite simple and easy to complete

The Tic Toc home loans team has been an absolute pleasure to deal with. The online application process was very user friendly and I loved the use of casual humour throughout the process! Every time I rang the team with a question, the team members were super friendly and very happy to answer any questions. The credit assessor, Stephen Cooper, was very knowledgeable, friendly and extremely efficient with the application. He communicated with me regularly regarding any additional requests for information and worked on approving the loan very quickly! I am so impressed and looking forward to leaving one of the Big 4 banks to deal with the friendly and efficient Tic Toc team - highly recommend!!

Good customer service, easy to get a hold of, responsive and professional.
Explained everything very clearly, provided advice where appropriate.
Overall very satisfied with the service that I received, would recommend to others!

Super fast and easy process. Any time I need help was only a couple rings away, not waiting on the line getting passed around, always straight onto someone. Also the lowest rate going. no brainer .Highly recommend.

We submitted the application on 23/12, approved on 4/1/21! Stephen Cooper assessed our application on 24/12. All questions were thoroughly answered. Very positive and relaxing experience which made the process a bit less stressful for us.

I was a little nervous about how long the Tic:Toc process might take, given I had already exchanged on the contract and we were coming up to the Christmas/New Year period. But Stuart made the whole process a breeze, despite a few hiccups in the automated online application process. From application to approval the entire process only took 5 business days. Remember - the sooner you get back to the team with the docs/info they're asking for, the sooner they can take your application forward! If you've already exchanged contracts, you should also get in touch with TicToc via their online chat process so a copy can be added to your application and it can be expedited. Thanks again Stuart for all your help!

Quick helpful service, that was personalized to our circumstances. Tina was very quick to respond to emails and prompt in her actions. Highly recommended loan supplier who deliver what they promise!!

Just secured my home loan with Tic Toc, extremely fast process and the team were pleasant and happy to help. I was a little nervous putting down 7 day finance terms of my offer but a big thanks to Rachel who got my finance approved within 2 days. A little worried about the reviews of them not passing on the rate cuts that new customers receive though..

Great low rate and offset account features.
We had a pre-approval from our regular bank but then switched after signing the contract.
Easy process, took 11 days from start to approval.
Will update this review once settled.

A big thanks to Aaron who was able to get my loan approved in just a couple of days with a tight timeframe to work to due to a fast expiring finance clause. Been waiting for 2 weeks for another lender just to give me an answer, so their ability to turn this around so quickly might have just saved my bacon!

A massive thank you to Rachel and the TicToc team. Very quick at responding to questions and getting the ball rolling with my first home loan. The rate was low and had all the things I needed- offset account and can withdraw. All online and it was made super easy. Thanks!

We were allocated a credit assessor (Aaron) who was excellent. He responded to emails quickly and gave outstanding 'old style' customer service. I would recommend the process to anyone wishing to obtain cheap finance.

Dealing with TicToc team has been a breeze.
They have communicated to me the status throughout (which keeps the mind at ease) and have been responsive to questions and requests. So far so good !

Stephen Cooper was the best credit agent I've worked with. Ask for him when applying.
Overall, the process was very easy and rates are great. All my questions were answered quickly with onsite chat or via Stephen.

I was pleasantly surprised at how stress free the home loan application process has been with Tic:Toc! I was able to enter most of my details digitally which saved a lot of time. Aaron was assigned to review my application and he was fantastic to work with. He was very prompt in phoning/emailing and keeping me updated and answering my questions. Rosne was also super helpful when we spoke many times over the chat. I also like that they show the interest rate existing customers are paying.

From application to approval took less than 3 days!

We bought our first house with a loan by Tic:Toc, Kristina was helpful guiding us through the home loan process and very responsive to our questions. Lots of real-estate agents hadn't heard of Tic:Toc or understood how they work, they almost didn't believe that we had full approval a day after we signed a contract. The rates were also the lowest we could find.

I've been with Tic: Toc for a little over 9 months now and am very happy. The process was fairly smooth, although it did take a few months since the time I applied for the loan. Recently, I also submitted a request to see if I could get their advertised rate on the website and they moved me down from 2.54% to 2.39% which was a very nice gesture on their part. The only little drawback is that Adelaide Bank, their funder, doesn't have any way to make fast payments using Pay ID so that would be a good thing if they could add that. Additionally, you are also limited to just 1 offset account, it would be nice to have 2 or more offset accounts. But honestly, these are very minor issues.