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TID Travel Insurance Direct - Domestic Cover

TID Travel Insurance Direct - Domestic Cover

4.5 from 16 reviews

Reviews

Review distribution

5 star
14
4 star
0
3 star
0
2 star
0
1 star
2

Adrian

AdrianSouth East Queensland, QLD

  • 2 reviews

Great value and service

published

I have been a customer of TID for several years on multiple trips both for domestic and international travel and would highly recommend them. Their service is cost competitive and easy to use and understand. Both occasions we had to lodge a claim they were dealt with efficiently and fairly.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationAustralia, Europe and South America
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimLost/Stolen Property and Travel Delays/Cancellations
Claim Resolution Time1-2 months
Claim DateSeptember 2015
Claim ApprovedYes
See all answers
1 comment
TID Travel Insurance Direct
Ash Z.TID Travel Insurance Direct

Unhappy customer

Unhappy customerSydney, NSW

Poor service indeed

published
Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationAustralia
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
TID Travel Insurance Direct
Ash Z.TID Travel Insurance Direct

Hi there, sorry to hear of your disappointment with TID. Could you kindly provide me with your policy number so I can investigate this further for you? ash@tid.com.au Ash, TID Customer Experience Manager

Small Price For Peace Of Mind

published

i Have found TID very competitive regarding its price for what it offers.Thankfully, i have have never had to make a claim however the fact that TID covers your hire car for upto $4000 excess makes it worthwhile alone. Purchasing hire car insurance from the hire company is more expensive that TID and TID covers you for many other things such as flights and accidental damage to your own property

Insurance claim madeNo
1 comment
TID Travel Insurance Direct
Ash Z.TID Travel Insurance Direct
Murray

MurrayBrisbane

  • Verified customer

Easy Travel Insurance

published

I have used TID many times in the past with Family. It provides good value, is easy to set up for a family of 4 & the level of cover appears to be appropriate for everything we need.

Insurance claim madeNo
1 comment
TID Travel Insurance Direct
Ash Z.TID Travel Insurance Direct

Hi Murray,
Thanks for your loyalty over the years! Great to hear you have been happy with both our service and value for money.
Ash, Customer Experience Manager
www.tid.com.au


  • Verified customer

Extremely Helpful

published

The policy was at great value. The set up was simple and made easy to follow. I give the customer support 10/10

Insurance claim madeYes
1 comment
TID Travel Insurance Direct
Ash Z.TID Travel Insurance Direct

Hi Gano,
It's wonderful to get feedback like that. Glad we were able to provide you with excellent service. Thanks for the review.
Ash, Customer Experience Manager
www.tid.com.au


  • Verified customer

Essential Travel Policies

published

I normally take annual policies with TID and this time I took a short term policy and thankfully didn't need to action a claim. As usual the service was appreciated

Insurance claim madeNo
1 comment
TID Travel Insurance Direct
Ash Z.TID Travel Insurance Direct

Hi John,
Thanks for taking the time to share that feedback with us. Glad to hear you were happy with the policy. We look forward to hearing from you when you are ready for that next adventure.
Ash, Customer Experience Manager
www.tid.com.au


  • Verified customer

Easy to use

published

Third time I’ve used this product and the set up is easy, email confirmation immediate and the app is very easy to use

Insurance claim madeNo
1 comment
TID Travel Insurance Direct
Ash Z.TID Travel Insurance Direct

Hi Steve,
Thanks for your loyalty, we appreciate it! Good to hear you are taking advantage of our free app Tripwise. Hope you have fun planning that next adventure.
Ash, Customer Experience Manager
www.tid.com.au


  • Verified customer

Excellent - Comprehensive

published

It was easy to apply for our insurance, everything was clearly set out, we received follow up emails. We did not have any reason to make a claim, so cannot comment on the claims procedure, thank heavens.
Cost was reasonable.

Insurance claim madeNo
1 comment
TID Travel Insurance Direct
Ash Z.TID Travel Insurance Direct

Hi Jacquie,
We try to make the entire process as clear and easy as possible so it's great to get feedback like that. Thanks for taking the time to share that feedback with us.
Ash, Customer Experience Manager
www.tid.com.au

  • Verified customer

It is always a good idea to have travel insurance regardless of the destination-we went local- there

published

We didn't require any support or put a claim through but were very happy to know that should something happen we were covered. It is always easy to deal with TID. We have been using them for over 15 years and have been happy with everything.

Insurance claim madeNo
Kim W63

Kim W63Burleigh Waters

  • 2 reviews
  • Verified customer

Definitely Worth the Piece of Mind

published

We always purchase TID cover when we travel, both internationally and domestically. Fortunately, we have never had to make a claim, and having a TID policy offers piece of mind just in case an issue arises.

Insurance claim madeNo
1 comment
TID Travel Insurance Direct
Ash Z.TID Travel Insurance Direct

Hi Kim,
Thanks for your loyalty, we certainly appreciate it! If you haven't already, be sure to check our our free App Tripwise for handy travel tips and advice.
Ash, Customer Experience Manager
www.tid.com.au


  • Verified customer

Very easy to set up.

published

I had forgotten at the time of booking the flights to take out travel insurance. This was so quick and easy. I will be travelling again soon and definitely use it again.

Insurance claim madeNo
1 comment
TID Travel Insurance Direct
Ash Z.TID Travel Insurance Direct

Gus668

Gus668Sydney, NSW

  • 2 reviews
  • Verified customer

No worries with Tid

published

I felt my policy was great value. Morso with the inclusions it has as standard. It was extremely easy to navigate and set up. Me and my wife were extremely satisfied with Tid. Thankyou

Insurance claim madeNo
1 comment
TID Travel Insurance Direct
Ash Z.TID Travel Insurance Direct

Hi Gus,
Great to hear you were happy with not only the value for money but also the ease of use of our website. Thanks for taking the time to share that feedback with us.
Ash, Customer Experience
www.tid.com.au


Doona J

Doona J

  • 2 reviews
  • Verified customer

Very easy and exactly what I needed to have a carefree holiday. Thanks!

published

The Policy and ease of obtaining it was very easy and stressfree. I have used TID several times now and have recommended it to friends who have also used TID. I had to ring the office (I usually just buy online) and the customer service officers were very friendly and helpful and answered all my queries efficiently. Thank you.

Insurance claim madeNo
1 comment
TID Travel Insurance Direct
Ash Z.TID Travel Insurance Direct

Hi Doona,
Thanks for your loyalty, we appreciate it! Glad to hear you were pleased with our service and the ease of set up. We look forward to hearing from you when you are ready for your next adventure.
Ash, Customer Experience
www.tid.com.au


  • Verified customer

Just too easy

published

Having used TID a number of times, I have found them good value, and it is so easy to set up the policy. Communication is excellent and the one time I needed help, the situation was resolved quickly and efficiently.

Insurance claim madeNo
1 comment
TID Travel Insurance Direct
Ash Z.TID Travel Insurance Direct

Hi Helen,
Thanks for your review of TID. We appreciate your loyalty.
Alison, Customer Experience Manager
www.tid.com.au

Beware -Total rip off..

published

They kept on asking documents and proof of damage. Despite of giving proof of travel and enough evidence they eventually made up some reason to decline the claim.
Wont be using them again and not recommend to any one. Cannot give less the one star.

Insurance claim madeYes
2 comments
TID Travel Insurance Direct
Ash Z.TID Travel Insurance Direct

Hi Arti, I'm sorry to hear about your disappointment with your claim. Please contact me directly so that I can look into this for you. - Alison, Customer Experience Manager, alison@tid.com.au

Arti
Arti

Useless customer relationship team and manager..Total waste of time

  • Verified customer

Really helpful. Really back me up.

published

Good reminder before the trip. Clear steps to make a claim. Clear and reasonable document requirements to make claim. Full instructions how to get the documents. My claim result is as I expected and ON TIME as scheduled.

Insurance claim madeYes
1 comment
TID Travel Insurance Direct
Ash Z.TID Travel Insurance Direct

Hi Phuc, we're glad you were satisfied with the outcome of your recent claim and that you found our instructions on making a claim online so user friendly. - Michelle, Customer Experience


See all TID Travel Insurance Direct reviews

Questions & Answers

Sorry, there are no questions about TID Travel Insurance Direct - Domestic Cover but you can read 223 questions about TID Travel Insurance Direct.


Get an answer from our members and TID Travel Insurance Direct representatives

Details

CategoryTravel Insurance
Contact Number 1300 843 843
24-Hour Phone Contact No
Online Live Chat No
UnderwriterXL Insurance Company SE
Maximum Age Covered 81 years old
Medical Coverage
Overseas Emergency Assistance Not Included
Accidental Death$10,000
Emergency DentalNot Included
Pregnancy (max weeks) 26 weeks
Resumption of Journey Not Included
Hospital Cash AllowanceNot Included
Overseas Emergency Medical & Hospital ExpensesNot Included
Loss of IncomeNot Included
Permanent DisabilityNot Included
Luggage & Personal Effects
Theft of Cash $250
Delayed Luggage $250 after 12 hours
Credit Card Fraud$2,000 (combined with Travel Documents cover)
Travel Documents / Passport $2,000 (combined with Credit Card cover)
Maximum Single Item Limit $4000 (electronic devices), $700 (individual items)
Luggage & Personal Effects $4,000
Ancillary
Personal Liability $1,000,000
Rental Vehicle Excess Not Included
Motorbike / Moped Coverage Included (engine size dependent on rider's licence)
Domestic Pet Care Not Included
Special Activities Packages
GolfIncluded
CruiseNot Included
Adventure Included
Snow / SkiOptional Extra
Compare all TID Travel Insurance Direct

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