- Verified customer
Fortnightly keeping my apartment shiny
We’ve been having fortnightly cleans for a few months now And wouldn’t look elsewhere. Tidyme has been punctual, efficient and of a consistently high quality. Surfaces I wouldn’t even think of are cleaned, bed linens changed, and general tidying that just makes the difference.
- Verified customer
The cleaners do a good job, but the platform is terrible
I have had a terrible experience with TidyMe to date. The first booking was an easy and wonderful experience. The second booking the cleaner broke my vacuum cleaner, afterwhich she messaged me to accuse me of lying. Ive had a cleaner who literally put a clean fitted sheet over the one already on the bed when changing the linen, and now this week, the cleaner did not turn up. i have also had my first booking charged twice and it took over a week to resolve. To be honest, the whole value proposition of getting a house cleaner is to let someone yo...u trust into your home in order to take some of the pressure life throws at us (and trust me i am thankful I can afford this luxury). But if arranging bookings, replacing broken equipment and having to keep an eye on all the payments all require more work, not less, then youve got to question if TidyMe are capable of actually delivering on this value proposition. I unfortunatly signed up to the 6 month commitment for a cheaper rate - so to avoid the $200 penatly I will be continuing with them until that commitment is honored, but i will most definitly be looking for another provider after that.
Incompetent and fraudulent.
Back in March, I requested a cleaner with supplies to visit my home and they came without supplies, so were sent away.
I have been attempting to resolve this with this company since then.
Despite having a written record that no charges will be made, I’ve had money fraudulently taken from my account.
There is no phone number and they refuse to call from their end which makes it impossible to get a speedy resolution. Email communication is poor.
Please don’t waste your money.
Reliable! 5 star
Couldn’t be happier with our service. Our cleaner is reliable, timely & efficient. Fantastic customer service. Highly recommend.
Gabriel has been cleaning our home for almost a year now & we couldn’t be happier. We came back to a sparkling home today & as always Gabriel goes above & beyond to make sure our home is cleaned exactly how we like it. He is timely & efficient & happy to work around our needs (working from home, new baby!!). We highly recommend Gabriel & would give him 10 stars if we could.
Andrea is a dream!
As always, having Andrea in my home is an absolute pleasure! Especially during this period of working from home and lockdown having a space which is clean and feels comfortable is becoming more and more important. Andrea ensures that my home is immaculate before she leaves and I am so very grateful to her! Andrea is an absolute star and does a phenomenal job each and every time
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