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Tidy Me
JacintaSydney
- 2 reviews
- 7 likes
Very disappointed
I signed up for a subscription because there were favourable reviews for this business.
Unfortunately experienced a host of different issues and requested to exit subscription.
I have listed some of points below but have not documented the investment of time spent trying to contact tidyme to try to resolve. I would not recommend this business as a cleaning service to anyone. I’m baffled by some reviews that mention ‘attention to detail’. The 8 different cleaners I had through my home appeared vacant and uninterested. Some took 4 hours to wipe ...Read more
a cloth of a 2 bed x 2 bath apartment. Also noting we are two professionals living interstate so not a lot of ornaments or dusting to complete and always very tidy for the clean. - 2 occasions a no-show cleaner and was hosting a baby shower when one was cancelled. - The option to select and pay for use of Method products was inconsistent and on multiple occasions cleaner arrived with a generic brand, and still charged as didn’t have time to request refund on multiple occasions. - Rescheduled 1 clean and cleaner still arrived1 comment
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Sinead
- 5 reviews
- 1 like
Very Disappointed
Cleans have been so so. 1st was good, then when I emailed to rectify some subsequent issues, customer service are not getting back to my queries or trying to solve the issues. The immediate reaction is "we will get you another cleaner". Support for staff might go a longer way. In relation to clarification about what was included in a clean, I was just sent a link to look at, which I clearly already looked at on signing up. I asked for further clarification 3 times and was ignored. I have requested to cancel my account.
2 comments
TidyMe C.Tidy Me
Hi Sinead! Thanks for your feedback and I'm so sorry to hear about your poor experience. We aim to respond to all tickets and emails within 3 hours and we are here to provide you with proactive and ef... Read more
ficient customer service. It's very unusual of us to not respond to your queries, which is why we would love to look further into this for you. It was never our intention to ignore you. Are you able to privately share your email address or full name with us please?Have sent email address. On a number of occasions I asked could the representative please answer my queries and both times they were ignored. It is making me second guess all of the good reviews for T... Read more
idyMe because my experience has not been as remarkable as everyone seems to claim.Similar opinion? Write a review on ProductReview.com.au!
Davie
- 5 reviews
- 2 likes
Solid clean.
Great referral system and got an awesome
clean of house. They should add “one off” options when signing up though instead of forcing people into a subscription model, and have to request to be taken off it through support.
1 comment
TidyMe C.Tidy Me
Hi Davie! Thanks for your feedback- it's much appreciated. Unfortunately, our services are not suitable for one-off cleans, end of lease cleans or short term accommodation property cleaning as our quo... Read more
tes are based on estimates of how long a regular cleaning should take. One off cleans can take considerably shorter or longer time to clean.Similar opinion? Write a review on ProductReview.com.au!
Find out how Tidy Me compares to other House Cleaning Services
Know better, choose better.
self explanatory I think
No longer r require your services thank you Valerie Humphries cleaner DIDI was second Monday 3pm this is the end of my correspondence
1 comment
TidyMe C.Tidy Me
Hi Valerie, thanks for your feedback! We've been in touch via private message and hope to be able to assist.
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Questions & Answers
Lil Fysh F.asked
Are there any people here who live in sydneys northern beaches like manly etc, who likes their cleaner? I want one that even does those points on the toilet roll!
No answers
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TidyMe C.Tidy Me
Hi Jacinta, thank you for your feedback and we appreciate you for letting us know about this. I am so sorry to hear that you had a poor experience with TidyMe. This has been discussed with the team an... Read more
d I can assure you that we’ll take necessary actions to address your concerns. I know that there is no excuse for the experience that you had but we are still hoping that we can make it up to you in the future. Please reach out to our team to see how we can help by emailing hello@tidyme.com.au or contacting us via live-chat on our website. Thank you!