After 2 flights I booked were cancelled , an ex employee of tiger told me that if the flight is not fully booked, it will be cancelled and the plane diverted to another Flight which is fully booked. Makes sense if the plane will be half full, just cancel and take on fully booked flight.
Absolutely terrible flight carrier
Absolutely terrible. Never had a major problem with Tiger airways and didn't know what all the complaints were about until my last trip to the Gold Coast. On the way home we missed check in by exactly 2 mins with still 45 mins before take off and because Tiger air so stingy the same attendants that check in are also the attendants on the flight so as soon as check in closes you're out of luck even if your plane doesn't take off for almost an hour later... We were forced to rebook another flight with virgin and had to pay the difference never have I ever had this experience with another flight and I will never fly Tiger air again.
Worst customer support experience ever
Worse customer support experience ever
Firstly cancelled promised refund on 28th September 2019 and its 16th October no sign of refund plus their customer support executives say that you do not have enough claim to support the occurred loss. Even after providing invoice for the alternate flight I had to book being family of 4 and facing difficulties their reply was completely unexpected. On top of it I got an email stating please take advise from legal counselor if needed. Worst customer experience ever faced with no sense of understanding.
Extremely bad service
The staffs were very rude and liar. I thought it could be a mistake for my incident few years ago. But after the same issue today, and I checked again, I knew they cheated me. Never come back with Tigerair. Everyone should be careful with what they say.
Money Hungry!!! Unprofessional
Schedule flight 0700hrs
Arrived at airport 06:25
I know I had plenty time to board aircraft!! And had no check in bags!
Would never recommend to my enemy
Extremely embarrassing service and incredibly rude service
Brisbane to Canberra. Money hungry. I was on time for my flight, trying to get my ticket out of the machine. I finally found a customer service assistant and she insisted that I missed the check in time by 2 minutes so that I pay $85.00 for the next service. I then had to travel back to the Sunshine Coast in peak hour, which took 3 times as long, to return in the morning. I also had to pay for an extra days parking at the airport, so I will never fly Tiger Air again. I will also be giving all my friends, family and work colleagues the same advice
You got what you paid for
First time with Tigerair, hopefully not the last time. Services were ordinary. Plane was late to depart by half an hour but caught up. It ended up only 15 minutes late. That is the cheapest air tickets we could get from Brisbane to Canberra.
- Verified customer
Canceled, delayed and charge for luggage
The flight I booked was canceled. They arranged another flight which was supposed to depart 2 hours later than the one I booked. However it was delayed again for another 0.5 hour. They charged me for AUD46 to upgrade the luggage (suitcase and bag together). My suitcase was less than 7kg. But they told me that my bag must be added, then it was 10kg. AUD46 for 3kg. One staff said, other companies charged more. When I asked how they compensate the passengers when they cancel the flight. One staff said, we notify you as soon as possible so that you won't waste your time.
- Verified customer
The Flights Were Cancelled Twice
I bought a return ticket from Brisbane to Sydney (28 Sep 2019) and Sydney back to Brisbane (29 Sep 2019) with Tigerair almost two months ago (8 August 2019). On Saturday 28 Sep I flew to Sydney on schedule. Then I received an announcement that the Flight on 29 Sep back to Brisbane (TT374) was cancelled due to engineering requirements and postponed to Monday 30 Sep at 13:40pm. Thus, I stayed in Sydney one more day. On Monday morning, I got to the airport early, and found that the flight TT368 was cancelled also due to engineering requirements. T...he announcement reached my mobile phone at 10:39am 29 Sep. The available flight is on Thursday. I requested a Tigerair staff to buy a ticket for me back to Brisbane as I could not stay in Sydney longer, and I had to fly back to Brisbane on that day; otherwise, I would give a negative review. However, the staff did not care and said that he only could send me a refund. In the end, I bought the last seat available from Sydney to Brisbane with Virgin Australia at $375.00! I do not know whether the Fair Trading can force Tigerair to pay for my extra airfare. Tigerair is not reliable, and their service to customers is unfair.
Firs Time... Definitely Last Time
Thought I'd give them a go even though I had already seen one of many negative reviews on the delays, slightly hoping that it wouldn't happen to me. Fat chance... needed to arrive Sydney early only to have flight delayed by 2:30hrs. If anyone needs to get to their destination promptly, I'd suggest giving Tiger airways a wide birth.
Poor service with ZERO Customer Care
There was an issue with the online booking. I called Tigerair to correct the error and was advised that no assistance could be offered and to submit a request online.
This particular booking was made for a day trip to hold business meetings in Sydney, there was significant flight delays meaning that the meetings were missed, unfortunately again there was no assistance offered in making alternative arrangements and a standard response to submit a request online.
A request was submitted online (as advised), I have placed countless follow up cal...ls since 9 September 2019 to discuss this request. Even though they state a response will be received within 5 business day, I keep getting the same response of "unfortunately you have to wait for a response". Apparently there is no way to escalate a complaint. Put simply it is as though the Tigerair staff have a very generic script of responses which they will not divert from. I am still waiting for a response or to actually talk to someone who is willing to assist.
0 star if I could
I never had a flight in time with Tigerair, you can be happy when it's not cancelled.
New slogan for them : If u want be late or never arrived, choose Tigerair !
The reviewer stated that an incentive was offered for this review
- Verified customer
Wish I could give 0 stars
Had planned a weekend trip from BNE to SYD and both flights were cancelled. The first one on friday was supposed to leave BNE as 4PM and I ended up arriving in SYD around 10PM. Saturday I got a text saying that my return flight on sunday was also cancelled and rescheduled for monday 6:40 AM. Asked for a refund, that I still didn`t receive any confirmation as they don`t send e-mail confirmations regarding refunds, and bought a last minute ticket from Virgin paying a higher price so I could be home on Sunday evening. As if it`s not enough I just received a text that the flight I was supposed to fly at 6:40 was delayed for 11:55. Shame on you TIGER and lucky me I bought another ticket, as I would be leaving Sydney only now.
Stranded in Sydney
Flight was cancelled at 3hrs notice. No alternative flight from Sydney to Brisbane for two days. Refund takes three weeks and there is a fee to get money back. Zero customer care for stranded customers from the call centre. I will never fly with Tigerair again.
Delayed 7 hours
They are scam artists and it’s regular and quite legal procedure for them to leave people stranded without a problem or any type of normal compensation. I arrived for my 7am flight to see that it was delayed 7.5 hours “due to engineering issues” and was told I’ll be refunded the flight “in 5-10 business days “ if I want to get another flight and if I want to wait the 7 hours for the flight with faulty engineering to leave I would get a $20 food voucher for macdonnalds.... these people are a disgrace. Do not fly with them. Do not give them a cent of your hard earned money. Trust in this and other reviews.
We as a family prepaid for our 4 seats from Gold Coast to Melbourne & did not get what we paid for.
We were placed in an earlier flight as we were told that the original flight we were to board could be cancelled due to weather conditions in Melbourne.
We should have been aware by a text message earlier but it did not happen.
It was a very uncomfortable 2 hour flight as I was constantly kicked by a baby from the back seat.
If we were placed in the seats we requested this incident would not happen.
Flight delayed over 2 hrs
This is a disgusting airline with no care for its clients. I’m so dam mad with the crappy service and lame excuses. Don’t fly with these people.
Tigerair take your money and don’t delivery..DONT EVER BOOK
Had a 8am flight booked, received an email the morning of my flight to say it was delayed due to engineering requirements, the next flight was 10.50am (3hours delay) which was to late for my appointment. They refused to refund my money or help in anyway, extremely rude. How does a business get away with charging people but not delivering a service.... I had to book Jetstar the morning of my flight , paid a small fortune but they delivered with a great service. I will NEVER even look at another Tigerair flight again. Don’t ever ever book a flight with them.
Disgusting customer service on the flight. The flight attends were on there phone and complaining that they were delayed didn’t even get told where to sit. Horrible will never fly with them again. The girls have attitude. How is this company still running!!
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