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Tiger Airways Domestic

Tiger Airways Domestic

1.5 from 156 reviews

Reviews

(15)
(4)
(2)
(4)
(131)
  • Value for Money
    1.6 (131)
  • Transparency
    1.4 (105)
  • Seat Room
    1.7 (85)
  • Food
    1.2 (37)
  • In-Flight Service
    1.8 (72)
  • In-Flight Entertainment
    1.1 (35)
  • Wi-Fi
    1.0 (7)

Reviewer Photos & Videos

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Tyler

TylerSydney, NSW

Booked a flight to Sydney. Ended up in Canberra.

published

We booked a flight home from Melbourne to Sydney. Due to storms and curfews at Sydney airport we ended up in Canberra. They told us we could get off the plane there or they would fly us back to Melbourne (where we had no were to stay. It was very late at this point) no compensation was offered. No assistance in booking accommodation or transport. Communication was abysmal. I was honestly disgusted.

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DepartureMelbourne VIC, Australia
DestinationCanberra ACT, Australia
ClassEconomy
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Avoid this airline at all cost

published
Transparency
Value for Money
DepartureBrisbane QLD, Australia
ClassEconomy
Booking Through Airline
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John N.

John N.Greater Melbourne (Outer), VIC

DO NOT FLY WITH THESE CROOKS

published

Worst service ever. Just a bunch of crooks. Zero rating if I could. Hidden charges for everything. Better wish no delays or anything goes wrong as it will end up costing you a lot more than the main carriers.

Transparency
Value for Money
Seat Room
In-Flight Service
DepartureMelbourne VIC, Australia
DestinationSydney NSW, Australia
ClassEconomy
Booking Third Party
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Megan

Megan

  • 2 reviews

Exceptional customer service

published

I recently called the help centre in a panic after booking my flights one month early by accident (lol) and got the best service ever. The lady I spoke to was efficient and helped me avoid insane fees. Thank you!!

Value for Money
ClassEconomy

Rude stuff

published

I was surprised that how the rude stuff are they. I won’t name on her tho:D That was the worst experience in this trip. Haven’t seen anyone looks at my eyes when I’m taking to. She seemed nice to another white guy so she just treats asian women like a s**t. I bet she is a Racist motherf**ker. They just try to fix it otherwise those bad reputation never gets better


Mystik

Mystik

  • 3 reviews

Rude and Incompetent

published

After flying with Tigerair the main thing that stood out during my flights was how rude the staff were. Terrible customer service in every way.

Every flight I’ve experienced with this company was delayed and baggage was poorly handled on each occasion.

Price is fairly competitive but this is the only plus I can find flying with Tigerair.

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DepartureBrisbane QLD, Australia
DestinationSydney NSW, Australia
ClassEconomy
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The Guy

The GuyGreater Melbourne (Metropolitan), VIC

Never had a problem with Tiger Airways

published
DepartureMelbourne VIC, Australia
DestinationBrisbane Airport (BNE), Airport Drive, Brisbane Airport QLD, Australia
ClassEconomy
Booking Through Airline
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Ramy H

Ramy HGreater Melbourne (Metropolitan), VIC

  • 5 reviews
  • Verified customer

Customer service means given attitude to customers!

published
Transparency
Value for Money
Seat Room
In-Flight Service
DepartureSydney NSW, Australia
DestinationMelbourne VIC, Australia
ClassEconomy
Booking Through Airline
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Raymond

RaymondSouth East Queensland, QLD

  • 30 reviews

Always use Tiger

published
Transparency
Value for Money

Avoid at all cost.

published

Dirty plane seats.
Staff at the counter, treating customers rudely. Flight attendants were mean and obese.
They charge for baggage and we ended up paying $100 for just one 13kg bag.

Transparency
Value for Money
Seat Room
In-Flight Service
DepartureMelbourne VIC, Australia
DestinationBrisbane QLD, Australia
ClassEconomy
Booking Third Party
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savage

published

they use tricks to pickpocketing from customers. charge money for what they call late for boarding but actually 30m before the flight, ask customers to put wallet on to check for the handheld weight. I just to call it savage

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
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Absolutely rubbish, never suggest anyone...

published

The flight was delayed for 8 hours than canceled the airline representative told us to book your own hotel and we'll cover up the cost I did so but they denied any refund. Never fly with this airline

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DeparturePerth WA, Australia
DestinationSydney NSW, Australia
ClassEconomy
Booking Through Airline
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Very bad experience

published

I was just 1 minute late(44 minutes were remaining in flight time), but they didn’t let me to get on the flight. Just for one minute late they offered me a next day flight.

Transparency
Value for Money
DestinationBrisbane QLD, Australia
ClassEconomy
Booking Through Airline
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Teehee

TeeheeVictoria

  • 3 reviews

3 HOUR WAIT TO BE CANCELLED

published

Made us wait 2 hours in the plane and told us to get out. Then one hour later they cancel the flight. Made us stay seated while nothing was going on. Should have told us the flight was being cancelled earlier, when they were cancelling other flights rather than making us wait!

Flight attendants were ok but sloppy!

Transparency
Value for Money
Seat Room
In-Flight Service
ClassEconomy
Booking Through Airline
See all answers

I always regret flying tiger

published

According to their time, I was one minute late 45min before departure and closed the gate. My phone said 1 minute ahead of time and have a photo to prove it. All other airline close the gate 30min before flight. I really can't trust this airline anymore. Don't use tigerair.

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DepartureMelbourne VIC, Australia
DestinationBrisbane QLD, Australia
ClassEconomy
Booking Third Party
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Paola

PaolaGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Broken luggage

published

Never travel with tiger airlines we traveled from sydney to melbourne we got our suitcase which was broken on return home we rang to report it, never said that I had to lodge a claim within 3 days I was sick and I didn’t lodge it, made a claim but they will not reimburse the money to cover our luggage worst airline ever they should teach their staff better before they answer the phone to customers and also treat our suitcases with more responsibilities... Very disappointed customer

Transparency
Value for Money
Seat Room
In-Flight Service
DepartureSydney NSW, Australia
DestinationMelbourne VIC, Australia
ClassEconomy
Booking Third Party
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Alex A

Alex ASydney, NSW

1 hour flight takes 6 - Unimpressed is an UNDERSTATEMENT - 12 hours wasted ! ZERO stars if I could.

published

Worse travel experience on 7/01/20. Flight delayed 3hrs. Upon return 8/01/20 greeted with another 3hr delay with ZERO comm/updates other than being advised plane has issues. Both instances ! Are these planes safe enough to be in operation ? I would NOT recommend this airline to ANYONE . If you drive you will probably get to your destination quicker. Disappointed as passenger & SHAREHOLDER !

DepartureGold Coast QLD, Australia
DestinationSydney NSW, Australia
ClassEconomy
Booking Through Airline
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Khanh N.

Khanh N.

  • 3 reviews

A+ Customer Service

published
Transparency
Value for Money
DestinationCanberra ACT, Australia
Booking Through Airline
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Mary

MaryPerth, WA

Tiger Airways are pathetic.

published

Cancels the flight on the way to the airport. Call customer service & trust me there is none. Ask why -they can’t answer, just putting us on a flight over 24hrs later. Will never fly with them again. Cheap & nasty.

Transparency
Value for Money
DeparturePerth WA, Australia
DestinationMelbourne VIC, Australia
ClassEconomy
Booking Through Airline
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Pete

PeteHamlyn Terrace

  • 5 reviews

Over 4 hours late Pathetic Airline

published

My flight from Coffs Harbour to Sydney on the 31st December 2019 was scheduled for 1.20 pm to leave Coffs Harbour
The current scheduled time is now 17.35
This is totally unacceptable and pathetic
I would like a full refund
As it is New Year’s Eve I was travelling back to Sydney for a private function and at the moment I will be over 4 hrs late
Happy new year
Never again

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DepartureCoffs Harbour NSW, Australia
DestinationSydney NSW, Australia
ClassEconomy
Booking Through Airline
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Questions & Answers

Bobby

Bobbyasked

Taxi companies can have their licenses taken away if they do not meet certain standards etc, obviously this does not apply to airlines? Otherwise Tiger Airways would have had their licence revoked by now!!

2 answers
Daniel G.
Daniel G.

They are a subsidiary of Virgin Airlines Australia. I think this is why they have not been shut down yet.

Bobby
Bobby

Thanks, that makes sense, after they cancelled my daughters flight with only 90 minutes notice they helped her rebook onto a virgin flight costing her an additional $100, sounds like a scam to me??


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