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Booked a flight to Sydney. Ended up in Canberra.
We booked a flight home from Melbourne to Sydney. Due to storms and curfews at Sydney airport we ended up in Canberra. They told us we could get off the plane there or they would fly us back to Melbourne (where we had no were to stay. It was very late at this point) no compensation was offered. No assistance in booking accommodation or transport. Communication was abysmal. I was honestly disgusted.
Avoid this airline at all cost
Tiger Air charged me a hundred and sixty dollars to change one of our fares into a different name, with six full days notice.
They also attempted to charge me an extra forty three dollars for an extra 1.2 kilos in the combined weight of our 14 kilo carry on ( I was willing )
When we missed our check in sorting out that extra cost ( buy minutes )
We could not check in and were unable to board.
It was “assumed” by staff that we had checked in online - the time I had allotted for manual check in was gone - due to following ground staffs advice to sort out the baggage cost first.
I clearly communicated that I was uncertain of the order in which to do things - and followed staffs advice. ...No duty of care was taken by ground staff to communicate this to us - that their directions to sort out our 1.2 kilos meant we would miss check in. Tiger Air staff then offered us the ‘ courtesy ‘ of being put on their “next available flight” - a day later - for an extra cost of one hundred and ninety dollars - more than the original fare (and more than the cost of the transfer of details had cost) I was advised to direct my feedback to Tiger Airs offshore call centre who : - Talked over new - Interrupted me - Refused after three requests to transfer me to a manager ( fourth request - I insisted and was on hold for a long time ) Call centre management also refused to waive the extra fee for rebooking costs, under the circumstances. Staff communication and customer service is appalling in every division, from the ground staff, to their offshore call centre. I genuinely hope my review saves someone else the disappointment of the unrecoverable costs (almost two thousand dollars worth of non refundable accommodation costs, concert tickets and return flights) we have experienced. I will never use this airlines services again.
DO NOT FLY WITH THESE CROOKS
Worst service ever. Just a bunch of crooks. Zero rating if I could. Hidden charges for everything. Better wish no delays or anything goes wrong as it will end up costing you a lot more than the main carriers.
I was surprised that how the rude stuff are they. I won’t name on her tho:D That was the worst experience in this trip. Haven’t seen anyone looks at my eyes when I’m taking to. She seemed nice to another white guy so she just treats asian women like a s**t. I bet she is a Racist motherf**ker. They just try to fix it otherwise those bad reputation never gets better
Rude and Incompetent
After flying with Tigerair the main thing that stood out during my flights was how rude the staff were. Terrible customer service in every way.
Every flight I’ve experienced with this company was delayed and baggage was poorly handled on each occasion.
Price is fairly competitive but this is the only plus I can find flying with Tigerair.
Never had a problem with Tiger Airways
I’ve flown with Tiger a number of times over the last 8 years and have never had any cause for concern. They state their rules very clearly. In essence, they make it clear you need to be on time and check your emails for any changes in schedules. People, you can’t just accept their terms and conditions and then complain to this review site because YOU were late and couldn’t get on the flight. Only once was my flight cancelled due to bad weather - well, this happens with any airline. What do you want them to do? Fly into a storm? I got my refund.... In-flight service was no different to Jetstar or Virgin. You can spend a little more and go Jetstar but I have not found them to be worth the extra money. Virgin? Well I don’t know - is it really worth the much more dramatic jump in price? Qantas? just can’t afford them at all!
- Verified customer
Customer service means given attitude to customers!
I lined up for over 30 minutes despite checking in online and have a digital boarding pass. I went to drop my bags just like I did in Melbourne 2 days ago only to be told that I need to go back to print a bag tag. I spoke to the ground staff “[name removed]” who seem to have a bad day and her tone and body language were clearly projecting that she does not want to be at work. Her attitude was extremely disappointing and she should not be serving customers as she doesn’t have any basic understand of what customer service is.
I advised her that ...
Always use Tiger
Most of the reviews are not about Tiger, but people complaining about themselves and being incompetent in them selves.
Know the airline baggage rules, and be on time.
I only use Tiger in Australia.
Once it was cancelled and rescheduled , and i was given a hotel voucher and meal vouchers.
I know it is an inconvenience, but it happens daily on all airlines in every country. If you want to travel be prepared for disruptions.
Hotels i only book " pay on arrival bookings", Very simple.
To all you people who complain about being 1 minute late, not a...
Avoid at all cost.
Dirty plane seats.
Staff at the counter, treating customers rudely. Flight attendants were mean and obese.
They charge for baggage and we ended up paying $100 for just one 13kg bag.
they use tricks to pickpocketing from customers. charge money for what they call late for boarding but actually 30m before the flight, ask customers to put wallet on to check for the handheld weight. I just to call it savage
Absolutely rubbish, never suggest anyone...
The flight was delayed for 8 hours than canceled the airline representative told us to book your own hotel and we'll cover up the cost I did so but they denied any refund. Never fly with this airline
Very bad experience
I was just 1 minute late(44 minutes were remaining in flight time), but they didn’t let me to get on the flight. Just for one minute late they offered me a next day flight.
3 HOUR WAIT TO BE CANCELLED
Made us wait 2 hours in the plane and told us to get out. Then one hour later they cancel the flight. Made us stay seated while nothing was going on. Should have told us the flight was being cancelled earlier, when they were cancelling other flights rather than making us wait!
Flight attendants were ok but sloppy!
I always regret flying tiger
According to their time, I was one minute late 45min before departure and closed the gate. My phone said 1 minute ahead of time and have a photo to prove it. All other airline close the gate 30min before flight. I really can't trust this airline anymore. Don't use tigerair.
Never travel with tiger airlines we traveled from sydney to melbourne we got our suitcase which was broken on return home we rang to report it, never said that I had to lodge a claim within 3 days I was sick and I didn’t lodge it, made a claim but they will not reimburse the money to cover our luggage worst airline ever they should teach their staff better before they answer the phone to customers and also treat our suitcases with more responsibilities... Very disappointed customer
1 hour flight takes 6 - Unimpressed is an UNDERSTATEMENT - 12 hours wasted ! ZERO stars if I could.
Worse travel experience on 7/01/20. Flight delayed 3hrs. Upon return 8/01/20 greeted with another 3hr delay with ZERO comm/updates other than being advised plane has issues. Both instances ! Are these planes safe enough to be in operation ? I would NOT recommend this airline to ANYONE . If you drive you will probably get to your destination quicker. Disappointed as passenger & SHAREHOLDER !
A+ Customer Service
I would like to say how impressed I am with Tiger.
In handling of flights affected by the bush fires and air quality in Canberra they have given me a full credit for my flights to use within the next 6 months. We have a group of 6 travelling and I am the only one with Tiger the others are with virgin and Qantas the ones with Qantas have been on hold for over one hour and fifteen minutes Qantas has hung up multiple times. Finally we got things sorted by driving to the airport!!! Qantas has agreed to postpone the flights.
The worst is virgin who ...
Tiger Airways are pathetic.
Cancels the flight on the way to the airport. Call customer service & trust me there is none. Ask why -they can’t answer, just putting us on a flight over 24hrs later. Will never fly with them again. Cheap & nasty.
Over 4 hours late Pathetic Airline
My flight from Coffs Harbour to Sydney on the 31st December 2019 was scheduled for 1.20 pm to leave Coffs Harbour
The current scheduled time is now 17.35
This is totally unacceptable and pathetic
I would like a full refund
As it is New Year’s Eve I was travelling back to Sydney for a private function and at the moment I will be over 4 hrs late
Happy new year
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Questions & Answers
Taxi companies can have their licenses taken away if they do not meet certain standards etc, obviously this does not apply to airlines? Otherwise Tiger Airways would have had their licence revoked by now!!
They are a subsidiary of Virgin Airlines Australia. I think this is why they have not been shut down yet.
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