Reviewer Photos & Videos
We love our new lounge! It fits into our home so well and the colour looks great! Staff in the showroom were very helpful.
Seaforth furniture - Gorgeous!! Beautiful products & service
We purchased furniture from the Seaforth range including two tv units, hall table and side table. The furniture is beautiful and gives my home such a nice beachy feel. I am already receiving compliments and constantly asked where I got it from. Gorgeous quality! The service I received was lovely, staff always friendly and helpful. Pricing was amazing, half the price of what I was going to pay for lesser product elsewhere. Love love love it, thank you Tigress!
First class client service
Fantastic selection of products at excellent pricing. Customer service was first class throughout my entire interaction with Tigress. Big shout out to Milan at Terrey Hills who was most professional in all our interactions and exemplified first class client service at all times. Would strongly recommend Tigress for quality products at great prices plus excellent customer service
AVOID - Furniture falling apart/Unprofessional organization
We purchased the "Hampton" Timber Outdoor Dining Setting 7 Piece Whitewash with Grey cushions on June 30th. I put a deposit on the set in the store however before I arranged pick up we were contacted by Tigress telling us they had another buyer and were going to sell the set despite the deposit we had paid. Eventually we managed to arrange urgent collection to ensure we secured the set. Within 1 month the timber was twisting and cracking and the metal on the bolts rusting. Within 2 months they has deteriorated further and clear they would not s...tay intact for much longer. We had used the set 2 times since purchase and had anticipated we would have a dining set for 5+ years at least. We contacted Tigress to request a refund. The process was arduous and unprofessional from the outset. We were told initially that because we purchased it on sale it was not covered under warranty. The store staff seemed to be powerless to refund without the permission from the owner and the owner needed to see the set before agreeing to refund out money (we had provided pictures). My husband arranged delivery of the set at our own cost to the store in Terry Hills - they did not refund on the spot. We were asked to wait until the owner was back from leave. 2 more weeks passed without refund. At one stage we were told the refund had been processed despite them not having our bank details. Eventually my husband had to return to the Terry Hills store an demand a refund on the spot - which was finally cleared on our account today. AVOID at all costs due to quality of furniture and the appalling lack of professionalism.
Simply Beautiful Emily Hall Table!
I am in love with this hall table!
It is a very beautiful piece of furniture, with lined drawers and looks fabulous in our home.
All our family and friends are commenting on how nice this table is.
The customer service was excellent and the delivery was very fast.
I am a very happy customer.
Fantastic Customer Service & gorgeous products at reasonable prices
Fabulous customer service and gorgeous products at reasonable prices. Customer service was excellent by phone, in-store & online service. I am very happy with my purchases & it was such a great customer experience buying from Tigress Furniture, from my first phone call to Castle Hill store and right through to completion.
Thank you to all involved.
Great choices when you have little choices!
I recently ordered two Haven velvet tub chairs in Indigo which were featured on the Tigress website. I live in a country town with very few furniture choices so finding exactly what I wanted online was wonderful. Fortunately my sister was able to go to the Castle Hill store and check them out and was impressed and gave me the thumbs up! They were custom made for me as I didn’t want the white piping as pictured on the chairs. They arrived earlier than expected ( how often does that happen with online orders these days!) and I am delighted with the look, the comfort and quality. They have completed my living room and the entire experience from order to delivery was seamless - thank you Tigress.
Looks beautiful, excellent quality and fast shipping!
Online store support was very helpful. The TV unit is excellent quality, looks perfect and exactly as pictured online. Fast shipping from NSW to VIC. Packaging was fantastic and the unit arrived in perfect condition. Will definitely order from Tigress again.
Great Products and Customer Service
Products are beautiful and great quality! Delivery was quick. Customer service is fantastic! We went into the castle hill store a few times and they were always helpful and even remembered us and the products we were interested in at every visit. We will be returning for more products soon!
Looks fantastic in the entry of our home
Love how it came already assembled. The design was exactly what we were looking for to enhance our renovation. Well made and perfect size. Thank you for your prompt service.
Exactly what I wanted
I loved walking around the store and seeing the furniture in a room setting. Gave me some ideas about how to achieve the look I wanted.
Not a long wait for delivery and the furniture was well packed. It looks great in my new place.
Beautiful tv unit
Love the store. Bought outdoor setting, pillows, picture frames, tv unit. All matching beautifully and great showroom. nice staff too. Delivery easy. All be bak to see all the new furnishing that come in
Perfect Hampton Furniture with great service
Furnished an entire waterside apartment with Tigress furniture. One word - QUALITY
The buying experience - Quality
The Product - Quality
Couldn't recommend highly enough
Best part - furniture was all made prior to delivery, making it hassle free
Catherine at Terrey Hills gave OUTSTANDING service!
I found the item I wanted online (Montego dining table) and called the Terrey Hills store and dealt with Catherine. From the word go she was so eager to help, kind, knowledgeable and I could tell she'd be totally reliable!
She had to get back to me the next day with info, which she did as promised and she had sorted out my request and therefore it resulted in a sale! I couldn't be more pleased with how easy, quick, helpful & efficient her service was. Perfect customer service!!
Thank you Catherine!
A Perfect Purchase
Fabulous showroom in Terry Hills with excellent staff. The pieces I chose were not in stock but to my surprise they were delivered way before the expected date. I am thrilled.
The finish and quality of the furniture is excellent.
I will be happy to browse the store again when next I need something
Thank you for being so customer caring.
Great service under difficult circumstances
We are very happy the table, thank you, great we were still able to get it sorted despite the lockdown. We really appreciate Cathryn’s personal response and fantastic service in difficult circumstances.
The reviewer stated that an incentive was offered for this review
Quality and excellence
Hidden gem with spacious showroom in Terrey Hills
Excellent staff helpful and understanding with elderly.
It was a pleasure to browse and see the wonderful displays
Resourceful technology with video if wanted.
Quality at affordable prices.
Furniture- Absolutely love the furniture
So in love with the new furniture, dining setting, sideboard & TV unit!
Shiv was great to deal with, being I live 7hrs away and could visit the store he provided lots of photos of the products and helped sort out delivery. Five Stars!!
Love our new dining table
Have been at the Castle Hill store a few times and the service is always great. We purchased the Jefferson dining table which arrived 4 days later and we are very happy with it. I would reckoned visiting the store as they have some lovely pieces.
Great selection, styles and prices
We bought a number of items from the terrey hills store and we are delighted with them. Great service and speedy delivery, would highly recommend visiting the store they have some great pieces. Thank you
Questions & Answers
What would be the cost of delivery to Shoal Bay NSW...2 hours north of Sydney?
Rebecca C.Tigress Furniture
$200 cash to driver, please call 1300 844 737 if we can be of any further assistance.
Rebecca C.Tigress Furniture
You're very welcome we go to Shoal Bay regularly $200 is capped so you can get as many items as you like for that price.
Hi I placed an order 3pcs bar stool nooza 149 each on sale I live in Perth what about the delivery. I bought similar item 2years ago and I pick it up is it still the same now . I haven’t paid yet planning to ring your office later . I your office no is disconnected. How can I get in touch so I can place my order . My mob no is 0430859785
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