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Tile Direct

Tile Direct

1.4 from 10 reviews

See the Best Tiles, Vinyl & Laminate Flooring in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
0
4 star
1
3 star
0
2 star
1
1 star
8

Rocsta

RocstaKellyville

Poor Service

published

Tile Direct called me and left a message as they have to come and do some work at my place. I returned the call 10 mins after the message and got an answering machine. I have been calling now for 3 Days and leaving messages. No return calls and can’t get s hold of them at all..... very poor service

Customer Service
Return Claim MadeNo
Store LocationThrough home builder

Victoria

VictoriaSydney, NSW

  • 3 reviews

Poor service and rip off

published
Return Claim MadeNo
Store LocationSeven Hills
Rose27

Rose27WOLLONGONG

  • 2 reviews

So delighted

published

Never use them again

published

From the beginning they wanted every dollar you had. Then the quality of workmanship was crap. We had a white film over our tiles after the tiler had grouted and they said that it is our job to clean them, Then when you need to get things fixed the maintenance person never returns your calls. We have been waiting now 2 months and 3 phone calls for her to contact us, 1 more call then further action will be taken. D Chamings.


Tile Direct admin stuffed up then blamed us.

published

Pen

PenKanwal

  • Verified customer

Refuse to provide itemised account

published

Wing

WingSydney, NSW

  • 9 reviews
  • 23 likes
  • Verified customer

Poor customer service

published
1 comment
Wing
Wing

Renee m

Renee mNSW, 2038

  • 24 reviews
  • 36 likes

Poor workman ship and numerous faults

published
tricked

tricked

  • 3 reviews
  • 11 likes

Very Poor Customer Service

published

I had an appointment booked with one of their consultants to discuss tiling and general floor coverings for my new home. I was willing to travel for an hour for this 3 hour meeting (regular time period they allow for the meeting). A couple of days before the meeting, one of their very junior sounding employees phoned me, saying she was cancelling my meeting. No discussion, they were cancelling and that was that. They said if I wanted to I could have a 30 minute consultation. Not worth travelling for an hour for a quick chat!

JMc

JMcPenrith

  • 11 reviews
  • 28 likes

Terrible Tiling 0 - Zero Star Rating!

published

Tile Direct Sydney did the tiling in our new home when we built with Rawson Homes.

We have tiles with more than 2mm lippage & the majority of tiles do not line up which is due to the joint widths varying from less than 1mm to about 8mm.

The floor in our ensuite is bowed (actually runs away from a drain point) & the majority of our flooring is not very level. Many areas also did not have the grout cleaned off the tiles.

It is obvious that they have not used spacers when laying tiles due to the inconsistent joints.

Buyer beware - do yourself a favour & find a reputable company to deal with.

Questions & Answers

Karen

Karenasked

Which way do you lay wood look tiles ?

1 answer
JMc
JMc

Tile Direct would likely lay them upside down.


Get an answer from our members

Details

CategoryTiles, Vinyl & Laminate Flooring and Physical Shops

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