Timberland

Timberland

 Verifiedtimberland.com.au
1.7

48 reviews · Statistics

PositivevsNegative
15% · 741 · 85%
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Return Claim MadeYes (13) · No (17)
Sizing
  • Slightly small (1)
  • True to size (23)
  • Slightly large (1)
  • Very large (4)
Product Appearance As advertised (23) · Not as advertised (4)
Product Quality
2.0 (31)
Shipping
3.2 (10)
Customer Service
2.7 (7)
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Reviews

Timberland48 reviews
Rotten timber
Rotten timber
  Physical store

Absolute rubbish, don’t waste your money

Have never had a pair of work shoes fall apart so fast. Didn’t even last 6 months.
Warranty you say. What a joke. They wouldn’t even try as the soles had been worn ??. Well yes, they are shoes, that’s how they work.
Quality 0%
Comfort 100% Show details
Product Quality
Customer Service
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Timberland
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Dewey
DeweyVICGreater Melbourne (Inner), VIC
  Online store

Terrible return policy

I ordered a shoe with the US size that I have worn my for my entire life. They seemed a little big when I put them off, but I wore them 1 time to see if they would work. Further research indicated that this shoe runs big but it was too late. I've worn Timberlands in the past with the same size and loved them and wore them constantly. I was told I can't exchange them because I wore them once to see if they would work. This would seem to be a cost of doing business on line. I shop on line frequently and have never had this problem before. I will not order from Timberland again, Show details
Shipping
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Supuni J.
Supuni J.
  Online store

I was sent two different colors

I was sent two different colors of single shoes in the same pair. This was a gift I sent to one of my friends and, it was embarrassing and disappointing to receive such an odd pair from a PRESTIGIOUS store like this.

Ordered on - 03rd of August 2023
Order number- 89871 Show details

Product Quality
Shipping
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guy b.
guy b.2 posts
  Online store

poor quality

Warning dont buy, shoes are made in Bangledesh and rubber quality is very poor, my last shoes only lasted less than 12 months and i dont do much walking, and mostly only around the block walking the dog, both cracked in same place on sole. Show details
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Ruby
Ruby2 posts
  Online store

Box damaged by insects

Hi,
We went to Timberland store in Perth last weekend and had to order a pair of boots through the store online because they didn't have my size. The lady was very friendly and helpful and she ordered them for me to be delivered to my house.
I received the boots today and the box was eaten by insects and the first thing I did was to clean up the house because I don't want any destructive insects in my house. The pair of boots were fine though (I don't know those boots were incontact with insects) but we're very unhappy with how you took care of our order. Show details
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John
John
  Online store

MEN'S PRO RADIUS ALLOY SAFETY-TOE WORK BOOTS

Poor quality product supplied. Rubber on toe peeled off within 2 hours of the first wear. Contacted Timberland and they wanted many photos and description of the faulty boot. Then they are very slow to respond taking over 2 weeks to tell me that the boot was not faulty but from my wear and care. A work boot should last longer then 2 hours before the rubber toe peeling off!!!

Beware off poor quality product and poor slow customer service!!! Show details

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Terence
TerenceVICGreater Melbourne (Inner), VIC2 posts
  Verified Physical store

Sole fell off after a few months

Sole fell of "Hiking" boot after a few months of moderate use.
Only offer at store was to pay the difference between a more expensive boot.
Not good enough.
Should replace without extra cost or pay for repair.
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Krunal P.
Krunal P.2 posts
  Online store

Absolutely appalling quality of shoes and materials used for the premium price you pay , stay away

Over the course of three years I’ve brought Timberland earth-keepers and NEWMARKET Shoes.

Within 5 months of wearing both shoes not only has the sole of the shoes lost all of its grip, the rubber sole of “Newmarket “ has a hole in the bottom of it and the glue that keeps the sole attached to the shoe has fallen apart .

These shoes aren’t built for outdoor wear and should not be advertised as such .

Timberland in the past were renown for their premium quality but this is not the case for the present .

I do not trust this brand anymore Show details

Product Quality
Shipping
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astaria g
astaria gVICGreater Melbourne (Metropolitan), VIC23 posts
  Online store

Hilariously bad

Partner bought shoes from here as his last pair of timberlands had worn out after a good life.

New timberlands lasted less than 6 months of very average use (office worker) before developing multiple holes. Customer service has said this was due to misuse which is an amusing thought.

We don’t really care - shoes were bought on clearance, but it’s an interesting business model. They are maybe saving like $70 by not offering a store credit - probably less than $35 cost to them factoring mark ups, which potentially would have kept us as customers (assuming the next pair were less crap). Instead we will find a better brand and they will lose repeat customers. Show details

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fong o.
fong o.2 posts
  Verified Physical store

Less than a year!

I don’t understand why this happened to my shoes. Your shoes are meant to be durable and yet they ripped??? I wore them as normal for less than a year, there is literally no other way to wear them??? I spoke to my retailer and Timberland and yet got declined for a refund. I just want an answer as to WHY? Show details
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Timberland
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matthew mackay
matthew mackay4 posts
  Timberland

Comfy but poor quality

I bought these MEN'S SOLAR WAVE LEATHER SNEAKERS a few months ago after my friend recommended them and felt great/super comfy when tried them on but they're already falling apart (see pic) and not impressed with poor quality. The other annoying issue with these shoes is the shoelaces keep coming undone which I've never experienced with any other shoes. Show details
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Bruce Farago
Bruce Farago2 posts
  Physical store

Soles dissolved

Bought a pair of black Timberlands half boot flat bottom soles from Marshall’s and paid cash wore the shoes for about a month and were so comfortable and then one day I got caught in a down pour and had to step in puddles to get to my car . After driving home I went to get out of car and my rubber soles fell off , went back to Marshall’s and I didn’t have a receipt nor the box because who keeps them after a couple of days ! When you buy Timberland’s you don’t expect to worry about them falling apart if they get wet. Crap shoes and I should get my money back from company base on pictures alone. Show details
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Timberland
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Nick
NickSAMetropolitan Adelaide, SA3 posts
  Online store

Pull your socks up, Timberland!

The Australian Timberland online store has, as of this writing and for the past few months, one type of sock available for purchase- and they are not even boot socks, just regular black crew socks! One would think that, for a company specializing in footwear, they would stock a larger variety of socks to compliment their boots and though the US site does, they do not ship to Australia. Show details
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Timberland
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Kevin F.
Kevin F.
  Physical store

Slippery. Hurts the feet

Very nice pais of shoes. Very beautiful, seems to be very durable. But they are not comfortable at all. All the time I feel like there is something in the inside part of the shoe, under the feet, in the center. Like there is a bump pressing the sole, somethi g that shouldn't be there. I have always worn Bull Terrier back in Brazil and thought Timberland would have similar characteristics and quality, but not even close.

As I bought it two weeks ago and already moved twice, not a chance of still having the receipt/invoice, so I don't even bother trying to reach customer service. It's hopeless.

Biggest disappointment in Australia so far. Show details

Product Quality
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Neil
NeilQLDSouth East Queensland, QLD19 posts
  Timberland

Timberland does not honour its product. Be aware

Be aware I purchased a pair of Timberland shoes only to have the sole fall off after 3 wears. Respecting their quality brand i sought replacement as the shoe and store agreed they were faulty but as I did not have a receipt they would not take responsibility. Show details
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Questions & Answers

adel_guindy
adel_guindy · Online store

I received a timberland gift from Adelaide, and it is not the right fit. I am in New Zealand. Does Timberland offer free shipping to return it.
It was bought 2 weeks ago and I have the receipt. Please advise. A.Isaac

Details

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Buy NowBuy Now
CategoryOnline Shops and Footwear Shops & BrandsPhysical Shops and Footwear Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $150
Mens / Womens ClothingMens and WomensMens and Womens
Labels Sold Own LabelOwn Label
Buy Now, Pay Later OptionsAfterPayAfterPay
Type of Footwear OfferedCasual & Dress Shoes, Hiking Footwear and Work/Trade/Heavyduty BootsCasual & Dress Shoes, Hiking Footwear and Work/Trade/Heavyduty Boots
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Extra Information

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