TimePiece Store

TimePiece Store

TimePiece Store
4.8

81 reviews

PositivevsNegative
95% · 773 · 4%
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Reviews

81 reviews
Mirjam
Mirjam
 

Great customer service and the watch arrived in perfect condition

Great customer service. The watch arrived in perfect condition. Happy customer! I would purchase a watch from TimePieceStore anytime again.
Adam L.
Adam L.
 

Exceptional customer service

The service I received from Tina was fantastic. All my questions were answered promptly and was kept up to date with everything from finding the watch to the delivery. The watch was well packaged and delivered ahead of schedule. Would highly recommend. Show details
David G
David GHobart6 posts
 

Easy Online Process

Nothing but a positive experience purchasing my TAGHeuer. Easy process hassle free. A great price and good communication. Arrived promptly and in perfect condition. Show details
Product Quality
Shipping
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MBB
MBB
 

Excellent product and excellent service

Tina was very attentive and very helpful with my purchase. I would recommend them to anyone looking for a high end watch. Their pricing is also very competitive. Show details
Anton R.
Anton R.South East Queensland, QLD
  Fair Incentive

Purchase of my Hamilton Khaki Xwind

I cannot recommend these guys enough, Tina who I dealt through was absolutely brilliant, even to the point of changing my initial request to a different model.
All details and time lines we met and a follow up email to boot.
Highly commendable Show details
Lea
LeaSydney, NSW
 

Trustworthy. Prompt service

I am happy with the price and service provided.
Regular emails kept me updated on the progress of my order, giving me a sense of security through the purchase process. Show details
Jock
Jock2 posts
 

Top Service

The Watch Brand sells itself, it is the Retailer that makes the difference.
The Service Team were Excellent. All email questions were answered within 24 hours and factual.
Delivery was as advised.
Very happy. Show details
Gary D.
Gary D.South East Queensland, QLD10 posts
 

Amazing experience

I decided on a particular watch I was after and found The Time Piece Store had it on stock so contacted them. Tina could not have been nicer! She was prompt and friendly in her communication and the watch arrived today. It has exceeded all my expectations and I would thoroughly recommend these guys to anyone. Thank you!! Show details
Hamish
Hamish
 

I am satisfied with my watch

I was very satisfied with the product and the pricing. It was exactly as described.

It arrived in just over a week with a tracking number provided.

The seller always responded promptly to my emails.

My other suggestion are that a direct payment with a credit card be offered to those who do not use PayPal, that the customer identification process be limited to the acceptance of a valid credit card payment and a delivery address , and to allow delivery to a post office box for added security. Show details

Shipping
MDC
MDCGreater Melbourne (Metropolitan), VIC3 posts
 

Exactly as described

We purchased a Tag Heuer Aquaracer and received the watch within 10 business days.
All of our initial questions were answered within 24 hrs and were extremely professional in their approach. The price was the best I could find.
I would definitely not hesitate to buy another watch from The Timepiece Store. Show details
Paul H.
Paul H.
 

Easy ordering, fast delivery

The ordering process was very smooth, and my watch was dispatched promptly—even delivered ahead of time. Customer support was very helpful, and kept me up to date. Watch arrived as promised—wearing it right now. Show details
Morgan.
Morgan.
 

Good simple Service, genuine watch

Watch just as described, arrived on time, customer service checked in to make sure everything went hunky dory.
Would not hesitate to but from again.  Show details
Guy M.
Guy M.
 

Did exactly as they said

Watch was as ordered, arrived within time promised, very responsive customer service, asked for a tax receipt and got a response instantly.  Show details
Harrison
HarrisonPerth, WA
 

Happy customer

To be honest, I was a little apprehensive about buying from TimePiece Store initially, but I had been eyeing up this particular watch for a while and they seemed to be the only Australian company I could buy it from. The watch arrived quickly and Tina was happy to answer any questions along the way. Would buy from them again. Show details
Prav
Prav
 

Easy purchasing

Very satisfied with the Hamilton Watch I purchased from TimePiece Store. They kept me informed on the progress of the watch delivery. Would highly recommend and would use them again for purchases. Show details
Scott W.
Scott W.Southwest, VIC
 

Love my new Ball Watch

Time Piece Store were great to deal with. My new watch arrived quickly and was exactly as described. Tina was excellent to deal with and was fast to answer queries. Show details
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DhS
DhS
 

Fantastic!

My watch arrived on time and fantastic customer service. Would totally recommend for someone who's looking for affordable luxury watches!!!
peter
peter
 

fantastic product and service

very satisfied service and product. thanks.i will purchase some more watches in the future. i am very happy with timepiece.
DCH
DCHGreater Melbourne (Metropolitan), VIC
 

Excellent service

I just purchased the Ball Engineer II Magneto S from TImePieceStore. The watch was delivered within a few days. Absolutely adore the watch!
Their customer relations team is very helpful and accommodating. This is the third watch I've bought from them. And more to come. Show details
Karl
Karl2 posts
 

Watch was as described, delivery was quick, communication was satisfactory, will not hesitate to purchase again

Bought a watch as a graduation present. All aspects of the purchase were satisfactory. Postage times were reasonable. Happy to buy from the seller again. Show details
Samuel
SamuelDarwin, NT
 

I would highly recommend

Bought a Longines watch, at first I was definitely a little sceptical. I had great communication from the staff here which put me at ease, and my watch came very quickly. I would recommend highly Show details
Paul Mullins
Paul MullinsCanberra Central 2601, ACT4 posts
 

Beware. Their product comes from Malaysia and unless you’re careful you’ll get hit with Duty and Tax. Turned out ok

Order came through ok in the end after much ado over tax and duty. Turned out ok in the end. Watch out also for their warranty provisions. These watches aren’t covered by traditional Australian warranty. Show details
Tricky R.
Tricky R.Metropolitan Adelaide, SA
 

Good experience - Would buy from them again

This is a legitimate business and they do sell genuine watches. In my case, they were able to source a Titoni watch that was discontinued some years ago. This would probably also explain the reason that they offer a store warranty rather than an international warranty - something to be aware of but clearly stated on their website. The communication throughout the ordering process was prompt and consistent. I received my order quickly and the strap was sized exactly according to the measurements I sent. I am happy with my experience and am particularly satisfied with their prices. Show details
Bahaa alsoqi
Bahaa alsoqi
 

Shopping with timePieceStore

I advised anyone to buy watches from timePieceStore they are perfect and they take care of the customer and they have amazing products and thanks for support mrs Tina she keep updating you and take care of the customer
jmaa
jmaa2 posts
 

Excellent customer service

TimePiece Store sourced an out-of-stock model of watch for me, and included the original Seiko warranty as requested. They took the time to respond to multiple questions via email, responding within 24 hours. The watch was exactly as described with genuine paperwork, warranty and box. I'm extremely happy with my purchase and would buy from them again. Show details
Rhorya
Rhorya
  Verified

Ball has knocked this one out of the park!!

I purchased the Ball Engineer III Pioneer watch from TimePiece Store. The watch itself is an AWESOME piece and I haven't taken it off since I got it. The service and handling of the shipping from TimePiece store was very satisfactory and I would not hesitate to purchase from them again! Show details
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Miles
Miles
 

Nice watch

Very happy with watch. Some delay in finding it. Shipped from Asia in good packaging. Would shop here again. Range of watches relatively small. Prices are reasonable and customer communications excellent. Show details
Will B
Will B
 

Great service, great watch

Communication surprisingly good. Company appears to be based in Australia, but product clearly drop-shipped from Asia (not a problem, just worth noting if you prefer to shop local), and also explains why they insist on the $55 shipping even if you're in Australia!

Price was right - even with exorbitant shipping - and watch arrived in perfect order. Haven't had any reason to doubt the warranty service would be similarly good too. Would certainly consider shopping again. Show details

Product Quality
Shipping
Adam P
Adam PSydney, NSW2 posts
 

Excellent service and price

I researched a new Swiss watch for some time, and TimePiece store was the best value by far. They processed my order promptly and Tina’s service and communication was excellent. Highly recommended.

Bea
Bea
  Verified

Excellent service and perfect watch

I bought a beautiful watch for my husband. I am happy with the service and quality with the service thank you to you Tina and TimePiece Store team. My husband has a huge passion for watch. I am glad you guys help me to give him a excellent Birthday gift. Definetly I would purchase from you guys again.

David
DavidMAROOCHYDORE
  Verified

Real shop with real products and service

Ordered a new, rarer, watch. Tina helped me via live chat to make a deposit and arrange delivery when I was ready. Final payment was made and the watch arrived 5 days later. Really happy with the authentic product, great service and great price. 100% legitimate Australian business, don't be worried about that! Thanks again to the team, very happy. Although shipped from Malaysia, it is an Australian business with an ABN, GST and all is accounted for.

Viv M
Viv M4 posts
 

No answer to question

I have tried on two occasions to email this web site for information on a particular watch. No email was answered. This does not generate confidence that if you have a problem that they will even answer your emails.

Ady
Ady
 

Feel Lucky to find timepeiece store

The only website i can trust to buy genuine watch online. Super fast delivery, easy to cummunication with seller. Will order again next time.

Yogi_Bear
Yogi_BearAU
  Verified

These Guys Rock!!

Was hesitant at first spending so much money with an organisation I've never dealt with or even heard of. However, I did my research and was satisfied and confident that these guys would not only supply me with a genuine item, but also provide superior customer service... And guess what? They DID BOTH IN SPADES!!

They even adjusted the bracelet size to suit my wrist free of charge

Could not recommend these guys enough and would not hesitate in using them again!

Many thanks Tina & Co.

CPD
CPDGreater Melbourne (Outer), VIC2 posts
 

Something seems not quite right

My wife and I submitted numerous enquires via the website, attempted to call several times, all of which went unanswered. I was looking for a Tag Heuer Carrera Cal 1887 but was not going to just hit buy now. I needed to see the piece and make my own assessment to be satisfied that it was what it said on the tin. They have a Victorian phone number prefix, but i feel like this is a re-direct to a foreign business. And I feel that just because they have .au web address doesn't mean they are an australian company. Buyer beware, thankfully i did not proceed with a sale so i am no worse off other than a little of my time.

Stuart
Stuart
 

Fantastic!!!!!!

Really impressed with the whole experience. Very quick delivery and the watch is absolutely the real deal. Saved around $300.

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Pat
Pat2 posts
 

Exceeded my expectations

I was cautious about buying a quality watch online but was surprised and relieved when my new Longines watch arrived by Fed Ex within the stated period. Their prices are unbeatable and I wouldn't hesitate to recommend Time Piece Store to anyone who wanted to save hundreds of dollars on a quality watch,

David
David
 

Great service

All very good. Watch delivered exactly as specified. I was a bit nervous but all fine and excellent customer service.

TimePiece Store - not ha
TimePiece Store - not ha
 
Honest
Honest3 posts
 

Long turn around for repairs

Purchased a Tag from the online store fast shipping and delivery. 1month of use and the watch required repair. Sent back to the store two months ago and still waiting. The cost saving is now meaningless as they don't offer the same manufacturers warranty that local stores do. Takes the gloss off a present.
Fast shipping appear to genuine articles
Poor after sales and follow up
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