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TIO

TIO

2.7 from 12 reviews · View Statistics
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Reviews

2.7
12 reviews
  • Value for Money
    1.0 (2)
  • Transparency
    1.0 (2)
  • Customer Service
    1.0 (2)
  • Claim Resolution Time
    • 2-4 weeks (1)
    • 1-2 months (1)
    • 3+ months (2)
  • Claim ApprovedYes (2) · No (0)
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Irene
IrenePerth, WA
  • 4 reviews
  • 1 like

Car insurance nightmare

published

I had a car accident in Tennant Creek on 26/ 8 /21....it is now 7/10/21 with no effort made by TIO to send the car for repairs in Alice Springs. They have no idea of geography,claiming they need a local repairer rural. I am without transport and no assistance from them. I should have read the reviews before signing up.

Value for Money
1/5
Transparency
1/5
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Mark
MarkDarwin, NT
  • 13 reviews
  • 20 likes

A Total Disgrace

published
Value for Money
1/5
Transparency
1/5
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taniamullins27
taniamullins27Murrumbidgee Region, NSW

Very Greedy company

published

Had a very disappointing phone conversation with TIO regarding an issue that happened to my house in Darwin and I thought I would see how other people reviewed this company.... And guess what, the first review I read was identical to mine........"Two close identical issues on the same pipe in a very short timeframe apart are counted as 2 issues and thus 2 premiums to pay...no! That's just greedy. Not what I'm paying for"... Would not recommend

Incentivised Review No
Coverage TypeHome Only
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Shaun
Shaun
  • 2 reviews
  • 2 likes

Unfair claim assessments

published

Two close identical issues on the same pipe in a very short timeframe apart are counted as 2 issues and thus 2 premiums to pay...no! That's just greedy. Not what I'm paying for.

Incentivised Review No
Coverage TypeHome Only
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Car insurance claim

published

Had an accident on 26 of June 2018. It is the 2 of August and nothing has been done, each time I ring Tio insurance, I'm talking to a brick wall.

Insurance claim madeYes
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MACTHEMANC477
MACTHEMANC477Sydney, NSW
  • 9 reviews
  • 18 likes

Not Happy So Far More To Follow As The Saga Unfolds

published

. Policy felt like good value, in its initial stages
.Policy was easy to set up, a little to easy in my opinion
. Partial satisfaction - cant seem to get consistent answer though.

Even sent DASH CAM footage to support claim, in case of dispute, two separate consultants have viewed it and the other party has not disputed fault.
"They just don't seem to want to pay up "
I don't understand what the delay is and they cant explain it either, it just goes on,

Insurance claim madeYes
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Never waiste your money here

published

Aftrer having house insurance with TIO for 5 years and never making a claim, we convered our policy to landlord insurance this year and unfortunatly had the tenents from hell. After only being in the house for 7 weeks, they have done over $8000.00 of damage which TIO wont cover, saying it is reasonable wear and tear. Buyer beware- TIO are full of promises and deliver nothing. By far the worst insurance company I have ever had the misfortune of using,

They cover nothing- dont waste your money

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Questions & Answers

philip s.
philip s.asked

what is normal time frame for submitting a car accident claim to be responded to

No answers
philip s.
philip s.asked

what is normal time frame for a reply on submitting accident claim should there be a generic response to a lodgement of claim

No answers
Cyril Bennett
Cyril Bennettasked

Do you insure (Housae and Contents) in Queensland?

2 answers
abullbar
abullbar

Hi Cyril T.I.O Territory Insurance Office is Based in the Northern Territory and only insures items in the Northern Territory.
Perhaps you are confusing it with G.I.O which is Government Insurance Office www.gio.com.au which is based in Victoria but may insure and have offices in each state.Check the link to find out more.
Cheers
Bill

Mike
Mike

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Details

CategoryHome and Contents Insurance
Other Insurance Types Offered Business, Car, Home and Contents, Income, Landlord and Travel
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