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Not so glad I got a Titan!
After making three purchases through Titan, and with the intention of making future purchases to the estimated value of approx $80k, my 23 year old chronically ill son decided he wanted to put up a shed so he could tinker on a project car. We decided we would add onto existing garage as it was a cheaper option for him, as he was paying for it himself. The salesman asked what colour roof, I said smooth cream, he asked if i was sure, I said yes, and it was confirmed, I offered to show pics. Salesman referred to an earlier purchase instead of list...ening to me and put heritage red on contract. My son with little life experience didn't check, I didn't think I'd have to, having confirmed colour at the time. Both our double garage and 7mx15m shed (purchased through local titan office) are smooth cream and have smooth cream roofs with heritage red guttering. Heritage red tin arrives and that's when I checked the contract which my son held. I immediately contacted salesman, and he admitted to referring to an earlier purchase. He contacted me back, stating it would cost $1400 to replace wrong coloured tin. I contacted head office and waited over a week for a return call before I rang them back. From what the sales manager stated to me, the salesman was less than honest with his version of events. Titan are sticking with the view it is our responsibility as the customer, as the contract states the wrong colour. Anyway, I can't ask my son to extend onto his financial commitment, so i will pay for extra tin. I received an offer of a lower price by Titan after my conversation with the sales manager, however I can source it cheaper again from a competitor. At the end of the day, Titan have lost significant future sales from my husband and I, being two small houses, undercover area/double carport between the two, and an awning off the front of a 15m shed which were all previously discussed with the local salesman. I wanted to email the general manager however cannot seem to acquire an email address for him, only reception. Admittedly, previous experiences were less painful.
Questions & Answers
My builders had trouble installing the lock on my Titan pa door.
Do you have a video or can you recommend another lock for this door?
Adam S.Titan Garages and Sheds
Hi Asya H. Can I suggest you call Titan and ask to talk to the processing department. They will be able to give you some advice on the installation of the lock. The number is 38036077. Thanks Adam.
Hi, Where can I find the prices to get a door and window installed in an existing titan shed?
Adam S.Titan Garages and Sheds
Hi Steven O. You can get the prices on both of these items from our Titan Lite website and continue to place an order if you wish. Or feel free to come into one of the displays to do the same. Unfortunately Titan can not offer installation for this type of alteration.
Titan Garages and Sheds
I recently purchased a double garage/shed. The slab was a total disaster. The frame of the shed isnt straight. The fronts panel don't match up-to-the pitch of the roof. This cost me alot of money. All that was corrected was the removal of left over Concrete. The screws used to bolt the panels in are rusting. What does my warranty and workmanship cover with your company. As a customer.
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