- Physical Store
- Verified customer
Poor Customer Relation and Workmanship
I have got Rhino racks and Rhino Batwing installed in TJM Carlton NSW, on the completion of work there was some poor workmanship done went back they rectified some work .
On request for my concerned on rear canopy connection racks Staff member [name removed] start to get personal and basically telling me to go away.
They work is not watt you pay for and I recommend to all wanting to do job there to be aware that on work completed , you will be told to go away don’t come back go and see Rhino TJM supply product and install.
I still got Scratches on Ranger roof top from Rhino rack installation .
Email sent to TJM.
I purchased a LC200 for its reliability and capabilities to travel around Australia with the first 2 trip planned 2021, Cape York and Simpson Dessert - Madigan line. I purchase the current accessories from TJM Canberra as I was very impressed with the quality of previous installations of TJM product from/by TJM Albury.
I am both disappointed and concerned that that the accessories install by TJM Canberra may either fail or even be a cause a vehicle fire. As a qualified electrician, I am fully aware of ensuring electrical co...
- Physical Store
- Verified customer
No customer communication
TJM suspension fitted in June 2019 to my 2016 Prado. Happy with the service and installation. 10000km later leaking front left strut. Disappointing, but it happens I'm told. St Marys TJM check strut, agree, and request warranty replacement. So far so good. I'm told over the phone it's been approved and I'll be contacted when strut arrives from Melbourne. Weeks later no phone call. Visit store where a very rude and disinterested lady tells me she has no idea what I'm talking about. Remind her she was there when I initially spoke to them. Rudely...looks up request on computer and says "yeah it's been here for a while. You should've called". Had strut installed today and was met with cold shoulder by both staff and dismissed when job was completed. Commented on rude service, other member came out to car and confronted me for blaming him for NO COMMUNICATION!! I reminded him of our conversations in the past to no avail. Will never set foot in that store again. The minute you mention warranty they get defensive and smiles disappear. They are happy to take your money but if anything goes wrong don't expect to get any sympathy or apology from TJM. If I ran my Handyman business that way I'd be broke in months!!!
Had accessory battery system installed by TJM in Cairns and had continuous trouble with it over several years. Called in to see the guys at TJM Mackay who didn’t want to know us. Ended up at an auto electrician who was amazed at the “shoddy” workmanship. $900 later and a new system installed we have finally solved the problem.
Rusty bull bar at 3 yrs ,warranty and customer care/service doesn’t exist after the cheque clears
Poor powder coating caused it to rust very badly by 3 yrs, obviously started before, no warranty, you will be better of with the cheapest Chinese rubbish you can find
Don't want to know about any warranty claims
I have had CoupleTec rustproofing system as well as an East Coast Bull Bar fitted to my new Ranger in Nov 2017 and have had issues with both of them. The minute you mention warranty they get defensive and just don't want to help in any way. They are happy to take your money but if anything goes wrong don't expect to get any help from TJM Sugar Road Maroochydore.
Excellent customer service and quality products
Excellent customer service from Jason and Adrian at Airport West TJM. Had a bull bar and lift kit fitted to my Dmax. There were delays but it was in product availability and no fault of the shop. Communication was excellent - I always felt like I was kept in the loop and on completion the job is exactly what I paid for. Top marks and worth every cent. FYI the TJM XGS suspension rides a million times better than the stock Isuzu package. would have liked it to sit a little taller but that may be due to the bull bar weight. true 40mm lift
Prado 150 Shocker Bushes
re 120 and 150 Prado’s - the TJM replacement bushes don’t fit the rear TJM shockers. I have had NO success from TJM local (Victoria) OR TJM HQ and the Qld Brendale branch, just hopeless, NO customer service at all. This has been going on for over eight (8) weeks. I have sent numerous emails and phoned them no contact by them.
AVOID AT ALL COSTS Shoddiest work and They Take No Responsibilty
Do not trust any TJM dealer. They installed a bull bar so badly it has rubbed paint off our brand new car and the manager of Tjm Chipping Norton Bob was all promises saying he would fix it but it is a joke. Seven months we have waited. Extra holes drilled in The chassis end plate to be able To fit the bull bar so we have permanent damage to our vehicle and they won’t even fix the splash guard. So we called TJM head office and they have refused to do anything to help in anyway. If you want dodgy TJM are your dealer. AVOID at all costs. Unfortunately we didn’t get to choose our installer as it was a write off replacement vehicle as the other reviews make it obvious this is not a trustworthy business.
Tjm xgs suspension is absolute rubbish
China rubbish garbage waste of money suspension kit for a mq triton I will never buy a tjm products again im arb only from now on worst suspension I've ever owned don't believe the videos about the suspension or the hype its garbage and go with any other brand I had to replace the whole suspension kit because it was that rough on the road it blew out with 20000klms of road driving contact tjm and they did not want to even know me even though the suspension was in warranty all the products are cheap rip off arb spin offs I with never buy another tjm product well see how long my bull bar and every other tjm product on my 4x4 lasts I'm not holding my breath.
Booked my car in weeks ahead - made to wait.
I found TJM very competitive with price on accessories so I booked my car in to have $9000.00 worth of 4WD accessories fitted 2-3 weeks ahead of time. I was advised that all the work would be done in 1 day.
Upon drop-off the staff member expressed some concern about having my car ready at the end of the day. I reminded him that I when I booked the car in, weeks ago, there wasn't any problems and suggested that if the workshop has been over-booked then it was an operational issue that I could not assist him with. I did at late notice request 1 a...
Great products good value.
Have had suspension and snorkel fitted. Both good value and no complaints about how they perform. Would buy from them again for sure. Had their stuff on previous 4x4’s too.
Spent thousands on getting my car fitted out with their products and the winch that has never been used is full of oil and water. No help from them. Disgusting
August 18th 2019 Update: Stay away from thieves
This company will give you advice then take your money and leave you for dead. Lost 1500 dollars for a faulty winch after I spent over12000 dollars on fittings and they won't get back to me. Disgraceful
Torqit Throttle control
I was struggling towing the boat thanks to Dave and the boys at TJM Carlton they recommended
the Torqit throttle control and installed it in 10 mins what a difference it has made in towing and saving
petrol great job boys.
TJM Clovelly Park Good Quality Product and service
TJM Clovelly Park. Had a Alloy Bullbar fitted and Driving lights . Small hick up with the lights but fixed up with no problems . Good quality fitting and products looks good .
Tjm Hunter Valley
Over 6 months (4 visits) to complete a 3 day job.
I had fitted:
Bull bar - No problems so far.
2 inch lift - No problems so far.
Snorkel - Scratched my A pillar (about an inch and a half scratch). One of the steel screws rusted within a month. I live inland and haven’t been near the beach.
Rear bar - All step plates were loose. When I went to tighten them I found they had run the lead for the trailer UNDER the tow hitch for some reason. I had to reroute it myself. ...Canopy - Three of the six C-clamps were very loose. The others were tight. Two lift up windows on the canopy - They installed one and then a sliding one on the other side. Then tried to railroad me into accepting it. Roof racks for the canopy - 3 times they got me down there (an hour away) and 3 times they’d received the wrong rails. On the second try they drilled the holes before they realised. They forgot to return my calls and tried to tell me they had called. All problems were just dismissed with a “Oh yeah. That’s not right”. Do not go to tjm. Hunter valley.
Great service and Roo Bar
TJM St Marys Adelaide. Had a full Aluminium Roo Bar fitted to my Outback Subaru. Well fitted and great service. All staff and service personel were good. Thanks a lot guys.
Poor response and quality of product
I have recently purchased and had fitted a tjm outback bar. I purchased it through a local distributor. While using it offroad it took a minor impact, only enough to scratch the paint. It did no other damage. However, it has bent fully out of shape.
In my opinion the impact should not have done this and i am trying to have it looked at.
I have had no end of trouble trying to have a tjm store take a look into it. My local distributor has closed and no one seems to want to help or even look into this for me.
Dont get ripped offHunter Region, NSW
- 5 reviews
- 3 likes
TJM Hunter Valley NSW
Lies Lies Lies Lies and more Lies!
Do not deal with this mob. Loose bolts, scratched paint, bad wiring and list goes on. All complaints just ignored. No calls returned and such n such is always busy and will call you back. Replaced their TJM IGS SUSSPension after it leaked within 12months. TJM Head Office said contact Shop. And the complaints they delete on FACEBOOK or write their own 5 star reviews is a joke! From what I’ve heard and seen so many complaints since about this Shop it should be shut down!
Manager is full of himself and workmanship of installers is disgusting.
Went to Fyshwick A.C.T. branch to organize a bull bar and canopy for my new vehicle 2 weeks before I picked it up so I could have them installed the same day of pick up, " not a problem" I was told. Took the vehicle there straight after pick up to be told "sorry, items are not here", 6 weeks later and excuse after excuse, finally get told the bull bar is there but they don't seem to be able to find the canopy ( it's a canopy not a matchbox ). Finally, they find it, BUT, when they install both items too much is cut out of one side of the guard ...to fit the bull bar and the other side is crooked. and bull bar is leaning backwards. The canopy is supposed to have two opening side windows, but no, one is a slider ( with no way to lock it ) and the canopy is 25mm too long for the ute tub, and the idiots installed it, I couldn't believe it AND the bolts they attached the canopy to the tub with, out of the 4 - 2 of them were rusted, must not have been able to find the bolts either. After repeated discussions with the owner about the shoddy work and his I don't care attitude I have never been back. Months later I travelled to Goulburn to organize another opening window for the canopy and my doing all the searching to find the maker of the canopy ( because no info at all was entered on my invoice regarding the canopy or the bull bar ). I was told it would be ordered and I'd be contacted when it arrived. It has been approximately 12 months since my order and still no phone call. I saw a remark on a forum where someone loosely said that TJM was in trouble financially, it is the franchisees who run the businesses and think they know everything and that once they get the customers money they don't have to care that are pulling TJM down not TJM themselves.
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