40 questions from our users
Is your phones and other products are 100% genuine, brand new from the manufacturer and NOT refurbished?
Im thinking about buying a mobile approx $900 phone but not a lot of good reviews on here so i'm really unsure what to do...the price is $200 less than other sites......
I strongly advise against it. I just finally finished getting my money back through PayPal's buyer protection. This company is totally non responsive and as far as I can tell, if they aren't crooks they are at best deceiving and don't give a toss about their customers. If you do go ahead, just make sure you use PayPal and be prepared to forego your hard-earned for a few months.
Hi Karen, If you pay thru PayPal you are covered. You won't get daily updates on your purchase but you must have patience and you will get your phone. I spent
700 and saved around 300. Many of the poor reviews are from impatient people who wrote those reviews because they couldn't wait. Only take notice of verified purchasers on Product Review.
I have ordered an A51 Samsung phone a week ago and emailed twice and no reply. The company says Toby Deals Australia. Are they scammers? Should I start the process of getting my money back now?
After read those comments feel scare
Is been 5 days aleeady,i have no idea my item will come or not
what courier service do Toby Deals use in Australia? I ordered my phone 16/4...it say's it's been in Melbourne since the 27/4 and we're in Adelaide.
Not sure about Australia but it went through Toll in NZ. Email customer services and they’ll give you the local company and tracking number
I have. Took them four days just to respond to my first email about sending me my payment info with the tracking/consignment number. I tracked it to Melbourne and it's been sitting there since the 27/4. Thanks Kiwi :) I will try Toll Australia.
hi there, i ordered a Samsung Galaxy A30 128 GB phone on 16th April from your website.But i haven't received any confirmation email or tracking details yet? It's already been 12 days
Well it seems a lot of people are being scammed from tobydeals. I'm currently in process of getting money back from PayPal.
Hope that helps.
How long does an order usually take to process? Will I even be receiving my goods that I have paid for?
My order from Toby Deals was submitted on a Friday morning and a courier delivered my product just 5 days later (air express from Hong Kong). However, from the time I submitted the order there was absolutely no communication from Toby Deals so I had no idea what was happening with my order. It was only when the courier arrived that I knew it was OK. One thing to aware of is that the product I ordered was actually a US version with a power plug adapter and as it is not Australian stock I seem to be unable to register it for warranty purposes so I may have to cross my fingers that it continues to work properly for the next 2 years.
I had an issue with a dyson V10 which I bought from Toby Deals last September 2019, I tried to email Toby last week, virtually impossible to obtain a RMA, someone from Toby helped and got us a RMA. I emailed with the issue, follow their instructions to check, clean the dyson but same result after, one red blinking light which we had reported back to them. We tried emailing them 4 times during the week just to seek a response. So far, no one had either acknowledged or responded to our emails. Seems very disappointing, what else can we do?
I had tried contacting RMS case team for the past week 4 times. Unfortunately, no reply to our issue of for the Dyson V10. Just wondered when they will come back to us, we will wait and see.
I bought a Samsung A20 phone the Telstra sim is not compatible . Is there a solution?
I'm looking at ordering the Galaxy Smart Watch 46mm for $336.30. Does this come with an Australian plug?
Hi Guys. My order: # TAUW380075513 has not shifted from 'processing' status. Could you please update my order status to 'cancelled' as the fact I havent received notification beyond my initial purchase date on 7th November. This does not build the trust. My question... do I need to do anything else to complete a refund request?
I ordered baby g watch last Thursday and I still didn't got my tracking number yet. Please let me know current situation about that order. My order number is TAUW380074027.
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