Toby Deals Questions & Answers

It is in the paypal resalute center you have to let paypal review the case.
I had the exact same status but they never actually reversed it. you need to make paypal do it.

I emailed their support email but only got a response 4 days later.

They can be a bit slow with the dispatching and replying to emails but you will receive your phone.

Pls raise to PayPal asap. Toby deal closed business
If you paid by credit card company than raise with them

It's on its way. Calm down. 9 days is nothing. These guys need at least two weeks to ship anything, despite the times quoted on their website. I ordered the same Xiaomi smartphone on the 24th of November, and it only just arrived today. Although initially it ships via a courier called DPEX, it'll be transferred to Toll once it enters Australia. You can then continue tracking it via the Toll website using the same tracking code Tobydeals provide shortly after dispatch (not your order number).

Thank you very much, they finally replied to me via email, saying that it's out of stock and they are sourcing it... Hopefully I'll get it eventually, thank you!

Toby deals are closed down (bankrupted ?) as of 19 December 2020. See if they shipped it before that, if not... you might have to get your money back.

They appear to have a “support” email address that goes unanswered. Apparently they only respond if you threaten to go through PayPal dispute resolutions

Absolutely, I cant understand how such an absolute scam company can work in Australia?

They are actually selling either non-genuine products or smuggled one. They do not respond to anyone in mail or anything. Just consider your money lost.

Same phone. I tried contacting them for 8 days now and still no response. Escalating to PayPal right now.
Just curious, have you ever received your order or money back?

i asked paypal to give money back and they pay me back within 10 days and after that i bought same 0hone with etoren.com which dispatched my phone in 30 minutes after order and phone came to brisbane in 7 days by DHL .

They take long to dispatch and even longer to reply to emails. I'm talking weeks. But they do eventually ship and respond. Sadly, these are the inconveniences you must endure in return for such discounts.

If you go to the listings at toby deals and click on the specifications tab, you can see the frequencies the phones can utilise.

OK, so has anyone had issues with the Australian networks not working with these phones?

Don't order the 10T from them, they do not have stock. I've been stuck waiting for weeks. I'm trying to get a refund but I am sceptical that I will

Hi there Amit - it was just a simple invoice (GST not separately identified).
Guy P

Nope, they operate out of Hong Kong.

no its out of Hong Kong but in all honesty my new phone took 6 days to get to me and 2 of those were the weekend, I have purchased 2 phones from them and save a lot both times.

Hi Warren, my Dyson was the real thing

Ok, but there are lots of airpod pro clones out there. So I’m worried, should I buy it at tobydeal?

Only if you want to receive them next year same time.

received

what’s the tracking number?

Same here. I order a phone on 28th July. On 30th Shipment was finalized and got tracking no. 31st it was sorted for destination. Order was dispatched on 1st August via DPEX. Till date the status is" in Transit to Destination" - Hong Kong. I tried calling courier service but no concrete answer of when the item will be arriving in Sydney and delivered to my address. Emailed to sales and support at TobyDeals. awaiting their reply.

Exactly the same problem. Never heard a word from TobyDeals despite many attempts to contact them. Had to end up disputing it via PayPal & had our money refunded.

i have had an issue with them , they said they made an attempt for delivery but the phone never came to me. it said in their portal that address is inaccurate and incorrect which is absolutely incorrect.

you mention you tried to call Dpex! could you please pass us their details!

I called DPEX Hong Kong no +85281063232
In Sydney DPEX item are generally delivered by Toll.

Hi I'm not sure . I'm a first time buyer. They do have warranty though.

Have you received your AirPods ?

Yes, I got 1 year from apple. You can check from serial number. I bought 11 pro Max from them last month.