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Toby Deals
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Carlos1845Sydney, NSW
- 2 reviews
- 4 likes
⚠️ Don’t buy if you’re in Australia.
Buy from an Australian based company and not only support aussies but be protected by Australian consumer laws. Aussies be warned they purposely named and advertise their site so we think they’re an Australian based business, hence the au. THEY ARE NOT and They ship out of Hong Kong and will send you an overseas versioned product if you’re lucky that’s similar to what u ordered, and PayPal Won’t protect you as they will just send a link to confirm something arrived so if you want to return it you have to pay the shipping fee and you lose out a...Read more
nyway. This is after the fact that you will wait 3-4 weeks for it to arrive in the first place. They don’t respond to emails, and if they do u will get a generic “blah blah blah” response ignoring what u at actually asking. Positive responses you see below must either work for them or are family membersSimilar opinion? Write a review on ProductReview.com.au!
william p.
- 2 reviews
Scammers sent me a a Chinese copy after advertising in english
Scammers sent me a Chinese copy of the game after advertising in english then PayPal made me send it back for a refund. The return delivery cost more then half of what the product was worth and I did not get the delivery refunded. Watch out these guys have more then one site where they scam people. The cheaper prices are not worth the headaque
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denash70AU
- 3 reviews
- 2 likes
Would have got 5 stars, BUT - -
After reading lots of bad reports, bit the bullet and bought 2 x Samsung S20+ on 1st Dec. After 10 days of nothing, no updates on order, I sent 3 emails over 5 days, all for no response, this is why I give 4 stars, not 5. Then on 16th Dec, email indicating Order posted, 5 days later I had my 2 phones in perfect new condition. At $650 LESS per phone than the usual local shops, I feel great about Toby Deals, and would use again.
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RainSydney, NSW
- 3 reviews
- 1 like
Total waste of time, unorganized!! Never received item
I ordered and paid for a phone, then waited and waited during this time I received 2x emails saying your order is being processed only to receive another email after a month saying Tobydeals is no longer in business and order has been cancelled and refunded, what a full waist of my time!!
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Arrived as described, great price
My Mavic drone arrived safe n sound, quite a prolonged period between payment and dispatch but once the tracking number was provided it was a reasonable time frame ( Hong Kong to Australia) correspondence was generic but accurate.
Suggest paying with PayPal in case there is a drama.
$600 saving... happy camper!
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Fulcher Z.Perth, WA
Scam internet company
Terrible communication. Had to get a refund from PayPal as I didn’t hear anything from Toby deals & toby deals didn’t respond to PayPal. Facebook reviews reflected that they are a scam company and pay for good reviews.
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Sam LGreater Melbourne (Inner), VIC
- 4 reviews
Sad to see them go.
5 star accuracy for all items ordered.
I've ordered 4 times from them, all of them had a quick turn around of 2-4 working days. Loved the cheap deals and quality products.
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A Driver
- 2 reviews
- 1 like
They were good, sorry to see them go.
I have put an order for a camera lens to Toby Deals AU on 16 December 2020. The deal was hard to pass, as they offered 35% off regular price. On 18 December, the order status changed to "shipped"., and I also got a tracking number. On 19 December, I could not login to my account on the tobydealsau.com website, as the whole website was taken down. On the front page, they exhibited the message: "Due to Covid, since 19 December 2020, we are closed down, and no longer conduct the business. For warranty issues, contact the email...".
So, my stuff w...Read more
as shipped a day before they closed for good. I was a little bit concerned. But the tracking showed the parcel reached Australia. On 23 December, I got the parcel. The lens looked brand-new, and no counterfeit. That's 7 days since I placed the order. I give the company the 5 stars out of 5. I consider their unbelievably cheap price the close-down sale. Sorry to see them go. As for the people who said: "I order the stuff early December, so that to receive it before the Xmas, but the parcel did not come, and they do not answer my emails", I will tell them the following. The cheap price means the low customer service. Apparently, they are an honest company, and they will eventually ship the product, even if they do not have it at the moment. Especially if you are buying a popular product such as the phone. Being a low-service seller, expect them to deliver the stuff anywhere between 2 weeks and 2 months. Do not expect them to answer the emails (promptly), especially of the kind: "A week has passed, where is my stuff ?" You pay the low price (which is important for you !), so do not expect the high service level. Amen.Similar opinion? Write a review on ProductReview.com.au!
An absolute scam! Stay away from these operAtors!
They took my money including delivery insurance and then folded due to dubious COVID excuses. I can’t believe I fell for them!
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they are closed for their business
I just found out that Toby's deal is shut on 19th Dec 2020.... i hope i will recieve my order which was placed on 5th Dec.
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Ashwin B.South East Queensland, QLD
Order not received!
Same problem as others have faced. Placed an order on 10/12 on priority freight. Approached them couple of times inquiring the why the goods have not been sent yet. Today I noticed they are no longer in business. No response to any emails. I am wondering if Australian Consumer Law can help with this.
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Alan TSouth East Queensland, QLD
- 2 reviews
Scam company
This company is a scam do not buy products from them, they did not commit to shipping dispatch times and refused to respond to order cancellation requests 2 weeks after order was placed still no shipping confirmation. Then after the issue has been escalated to PayPal they send out and email saying they are longer in business . Do not buy from Tobydeals or tobydealsau
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SamPerth, WA
- 3 reviews
- 4 likes
Australians beware, they are selling products they do not stock, expect delayed or no delivery for months with no comms
All I can say if you really want to take the risk with this seller, please use PayPal as a payment method. There are currently 404 unhappy one star review on this company. They are only about $150 cheaper but not with the savings. I'm fortunate to use PayPal and able to recover my money quickly.
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anglosaxon1969
- 2 reviews
All good in the end
Ordered a Xiaomi Mi10T Pro 5G, 3 days after ordering I emailed enquiring about the order and when it would be shipped, 4 days later Tobydeals replied informing me that there was a delay in shipping but a few days after that I received another email informing me that the package was leaving the warehouse, then once it was dispatched it only took 5 days to ship from Hong Kong to me in Perth with me receiving shipping updates regularly by text message, (I paid for insured express delivery), nobody was at home the day it was delivered so Toll Freig...Read more
ht left the package at the BP express which is just near my house on my street and text me instructions on where and how to pick up, great phone at a awesome price, all in all I'm very satisfied with the product and the delivery service and I would definitely consider buying from Tobydeals again in the future.Similar opinion? Write a review on ProductReview.com.au!
Susanne Schmitz
- 4 reviews
- 2 likes
- Verified customer
Buyer beware they don’t respond to emails
Purchased an Apple Watch thinking the supplier is australian (searched for shops within the country) but they turned out to be in Hong Kong. They claim to ship items within 2 working days but never did.
They never responded to any emails chasing the ETA - I sent at least 4 before contacting PayPal for a refund
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AmandaQueensland
Couldn't ask for more
Exactly as described.
Fast and secure shipping.
Easy to use website with a great range of products and great prices.
Perfect all round.
Thank you.
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The reviewer stated that an incentive was offered for this review
NathanSouth East Queensland, QLD
- 2 reviews
Not worth the hassel
Website states processing time three days. Waited 5 working days before emailing themg waiting another 5 working days for a response stating there was delays. Waited another 5 days then raised paypal ticket. Still no response through paypal or email. Esculated to a claim and paypal forced a refund.
Not worth saving 5%,
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Sean KSydney, NSW
- 3 reviews
- 1 like
Order was cancelled after 3 weeks
Took the chance with this company because of the attractive prices.
Was sent 2 emails stating the order is being processed and dispatch would happen soon but 3 weeks later the order was cancelled by Toby Deals. Big waste of time. Not worth the ~$60 saving
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Robert WWeston Creek 2611, ACT
- 2 reviews
Absolutely useless
Absolutely useless business. I ordered a few lenses as part of a black Friday/cyber Monday deal. It's more than 10 days later now and I've had zero response from them about when my order will actually ship.
Their page says 2-3 days but ordering one weekend, and having no update before the next weekend, I sent a message on Friday night saying I'd need to either cancel the order or change the address as I'm going to be away before it arrives based on their shipment estimates. (Would have arrived a couple of days before I left if it left their wa...Read more
rehouse on time) They didn't respond. 2 business days later, I tried again. No response. This is their Live Chat system which claims to "usually reply within a few hours". I changed it up and went through PayPal and put in a dispute with screenshots of messages, t&cs, shipping time estimates, refund policies. 2 days later, I get an email "We're packing your order and it will be leaving our warehouse shortly." The moment the notification came up, I went to their site. The order said "Status: Paypal Reversal" or something. I can't remember for sure and I can't check now because a day later, it says "Status: Packing" and Paypal still shows there's been no response from the seller. So it's been a long time since I ordered, a long time since my first message to them, a slightly shorter time since my second message and a few days since I opened a Paypal dispute and still no response from them. At one point I thought it might just be an abandoned site from a now defunct business but then their banner changed from Cyber Monday to Christmas.Similar opinion? Write a review on ProductReview.com.au!
- Verified customer
Very good, on time and able to do what is advertised...
Easy to find the product, generally a good range. Great prices for quality items. Very satisfied with the overall experience.
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Questions & Answers
Kittyasked
I bought a Nikon camera and need this by end of December. I've sent email to them but no one response, I'm thinking to buy it from other store but I have put a dispute in Paypal, how do I escalate my dispute to get money back? The status in my dispute is waiting for seller's response, and the status of my order is "Paypal Reversed", what does this mean?
1 answer
It is in the paypal resalute center you have to let paypal review the case.
I had the exact same status but they never actually reversed it. you need to make paypal do it.
Gulzar R.asked
I ordered a phone on 3rd of December and paid $25 extra for the express delivery which supposed to be delivered in 5 days but until now nothing ,sent 4 emails but no reply not even estimated time or anything at all ,the order number is TAUW380167782, any suggestion or help will be appreciated .
3 answers
I emailed their support email but only got a response 4 days later.
They can be a bit slow with the dispatching and replying to emails but you will receive your phone.
Pls raise to PayPal asap. Toby deal closed business
If you paid by credit card company than raise with them
Maxim M.asked
Where is my phone? TAUW380168383
12 answers
It's on its way. Calm down. 9 days is nothing. These guys need at least two weeks to ship anything, despite the times quoted on their website. I ordered the same Xiaomi smartphone on the 24th of November, and it only just arrived today. Although initially it ships via a courier called DPEX, it'll be transferred to Toll once it enters Australia. You can then continue tracking it via the Toll website using the same tracking code Tobydeals provide shortly after dispatch (not your order number).
Thank you very much, they finally replied to me via email, saying that it's out of stock and they are sourcing it... Hopefully I'll get it eventually, thank you!
Toby deals are closed down (bankrupted ?) as of 19 December 2020. See if they shipped it before that, if not... you might have to get your money back.
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