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Toby Deals

Toby Deals

4.1 from 2,441 reviews · View Statistics

Reviews

  • Product Quality
    4.6 (1,663)
  • Return Claim MadeYes (65) · No (1,681)
  • Shipping
    4.3 (1,492)
  • Warranty Claim MadeYes · No (1,911)
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Carlos1845

Carlos1845Sydney, NSW

  • 2 reviews
  • 4 likes

⚠️ Don’t buy if you’re in Australia.

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
william p.

william p.

  • 2 reviews

Scammers sent me a a Chinese copy after advertising in english

published

Scammers sent me a Chinese copy of the game after advertising in english then PayPal made me send it back for a refund. The return delivery cost more then half of what the product was worth and I did not get the delivery refunded. Watch out these guys have more then one site where they scam people. The cheaper prices are not worth the headaque

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedNintendo Switch Lite
denash70

denash70AU

  • 3 reviews
  • 2 likes

Would have got 5 stars, BUT - -

published

After reading lots of bad reports, bit the bullet and bought 2 x Samsung S20+ on 1st Dec. After 10 days of nothing, no updates on order, I sent 3 emails over 5 days, all for no response, this is why I give 4 stars, not 5. Then on 16th Dec, email indicating Order posted, 5 days later I had my 2 phones in perfect new condition. At $650 LESS per phone than the usual local shops, I feel great about Toby Deals, and would use again.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Rain

RainSydney, NSW

  • 3 reviews
  • 1 like

Total waste of time, unorganized!! Never received item

published

I ordered and paid for a phone, then waited and waited during this time I received 2x emails saying your order is being processed only to receive another email after a month saying Tobydeals is no longer in business and order has been cancelled and refunded, what a full waist of my time!!

Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo

Arrived as described, great price

published

My Mavic drone arrived safe n sound, quite a prolonged period between payment and dispatch but once the tracking number was provided it was a reasonable time frame ( Hong Kong to Australia) correspondence was generic but accurate.
Suggest paying with PayPal in case there is a drama.
$600 saving... happy camper!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedDJI Mavic Air 2
Fulcher Z.

Fulcher Z.Perth, WA

Scam internet company

published

Terrible communication. Had to get a refund from PayPal as I didn’t hear anything from Toby deals & toby deals didn’t respond to PayPal. Facebook reviews reflected that they are a scam company and pay for good reviews.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedLogitech UE BOOM 3 Ultraviolet Purple
Sam L

Sam LGreater Melbourne (Inner), VIC

  • 4 reviews

Sad to see them go.

published

5 star accuracy for all items ordered.
I've ordered 4 times from them, all of them had a quick turn around of 2-4 working days. Loved the cheap deals and quality products.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
A Driver

A Driver

  • 2 reviews
  • 1 like

They were good, sorry to see them go.

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo

An absolute scam! Stay away from these operAtors!

published

They took my money including delivery insurance and then folded due to dubious COVID excuses. I can’t believe I fell for them!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedGarmin Vivoactive 4S
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they are closed for their business

published

I just found out that Toby's deal is shut on 19th Dec 2020.... i hope i will recieve my order which was placed on 5th Dec.

Product Quality
Shipping
Incentivised ReviewNo
Warranty Claim MadeNo
Product Purchasedwatch
Ashwin B.

Ashwin B.South East Queensland, QLD

Order not received!

published

Same problem as others have faced. Placed an order on 10/12 on priority freight. Approached them couple of times inquiring the why the goods have not been sent yet. Today I noticed they are no longer in business. No response to any emails. I am wondering if Australian Consumer Law can help with this.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Alan T

Alan TSouth East Queensland, QLD

  • 2 reviews

Scam company

published

This company is a scam do not buy products from them, they did not commit to shipping dispatch times and refused to respond to order cancellation requests 2 weeks after order was placed still no shipping confirmation. Then after the issue has been escalated to PayPal they send out and email saying they are longer in business . Do not buy from Tobydeals or tobydealsau

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedApple iPad (7th Generation)
Sam

SamPerth, WA

  • 3 reviews
  • 4 likes

Australians beware, they are selling products they do not stock, expect delayed or no delivery for months with no comms

published

All I can say if you really want to take the risk with this seller, please use PayPal as a payment method. There are currently 404 unhappy one star review on this company. They are only about $150 cheaper but not with the savings. I'm fortunate to use PayPal and able to recover my money quickly.

Shipping
Incentivised ReviewNo
Warranty Claim MadeNo

All good in the end

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Susanne Schmitz

Susanne Schmitz

  • 4 reviews
  • 2 likes
  • Verified customer

Buyer beware they don’t respond to emails

published

Purchased an Apple Watch thinking the supplier is australian (searched for shops within the country) but they turned out to be in Hong Kong. They claim to ship items within 2 working days but never did.

They never responded to any emails chasing the ETA - I sent at least 4 before contacting PayPal for a refund

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple Watch Series 6 GPS
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Amanda

AmandaQueensland

Couldn't ask for more

published

Exactly as described.
Fast and secure shipping.
Easy to use website with a great range of products and great prices.
Perfect all round.
Thank you.

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedHuawei Nova 5T

The reviewer stated that an incentive was offered for this review

Nathan

NathanSouth East Queensland, QLD

  • 2 reviews

Not worth the hassel

published

Website states processing time three days. Waited 5 working days before emailing themg waiting another 5 working days for a response stating there was delays. Waited another 5 days then raised paypal ticket. Still no response through paypal or email. Esculated to a claim and paypal forced a refund.

Not worth saving 5%,

Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Sean K

Sean KSydney, NSW

  • 3 reviews
  • 1 like

Order was cancelled after 3 weeks

published

Took the chance with this company because of the attractive prices.

Was sent 2 emails stating the order is being processed and dispatch would happen soon but 3 weeks later the order was cancelled by Toby Deals. Big waste of time. Not worth the ~$60 saving

Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy S20 FE 128GB (5G)
Robert W

Robert WWeston Creek 2611, ACT

  • 2 reviews

Absolutely useless

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
  • Verified customer

Very good, on time and able to do what is advertised...

published

Easy to find the product, generally a good range. Great prices for quality items. Very satisfied with the overall experience.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy Tab 3 Lite

The reviewer stated that an incentive was offered for this review

Page 1 of 96
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Questions & Answers

Kitty

Kittyasked

I bought a Nikon camera and need this by end of December. I've sent email to them but no one response, I'm thinking to buy it from other store but I have put a dispute in Paypal, how do I escalate my dispute to get money back? The status in my dispute is waiting for seller's response, and the status of my order is "Paypal Reversed", what does this mean?

1 answer
Nathan
Nathan

It is in the paypal resalute center you have to let paypal review the case.
I had the exact same status but they never actually reversed it. you need to make paypal do it.

Gulzar R.

Gulzar R.asked

I ordered a phone on 3rd of December and paid $25 extra for the express delivery which supposed to be delivered in 5 days but until now nothing ,sent 4 emails but no reply not even estimated time or anything at all ,the order number is TAUW380167782, any suggestion or help will be appreciated .

3 answers
Sean K
Sean K

I emailed their support email but only got a response 4 days later.

anglosaxon1969
anglosaxon1969

They can be a bit slow with the dispatching and replying to emails but you will receive your phone.

Jay
Jay

Pls raise to PayPal asap. Toby deal closed business
If you paid by credit card company than raise with them

Maxim M.

Maxim M.asked

Where is my phone? TAUW380168383

12 answers
Dagabix
Dagabix

It's on its way. Calm down. 9 days is nothing. These guys need at least two weeks to ship anything, despite the times quoted on their website. I ordered the same Xiaomi smartphone on the 24th of November, and it only just arrived today. Although initially it ships via a courier called DPEX, it'll be transferred to Toll once it enters Australia. You can then continue tracking it via the Toll website using the same tracking code Tobydeals provide shortly after dispatch (not your order number).

Maxim M.
Maxim M.

Thank you very much, they finally replied to me via email, saying that it's out of stock and they are sourcing it... Hopefully I'll get it eventually, thank you!

A Driver
A Driver

Toby deals are closed down (bankrupted ?) as of 19 December 2020. See if they shipped it before that, if not... you might have to get your money back.

Get an answer from our members and Toby Deals representatives

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