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Toby Deals

Toby Deals

4.1 from 2,450 reviews · View Statistics

Reviews

  • Product Quality
    2.4 (48)
  • Return Claim MadeYes (65) · No
  • Shipping
    2.9 (37)
  • Warranty Claim MadeYes · No (65)
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Carlos1845

Carlos1845Sydney, NSW

  • 2 reviews
  • 4 likes

⚠️ Don’t buy if you’re in Australia.

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
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william p.

william p.

  • 2 reviews

Scammers sent me a a Chinese copy after advertising in english

published

Scammers sent me a Chinese copy of the game after advertising in english then PayPal made me send it back for a refund. The return delivery cost more then half of what the product was worth and I did not get the delivery refunded. Watch out these guys have more then one site where they scam people. The cheaper prices are not worth the headaque

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedNintendo Switch Lite
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Alan T

Alan TSouth East Queensland, QLD

  • 2 reviews

Scam company

published

This company is a scam do not buy products from them, they did not commit to shipping dispatch times and refused to respond to order cancellation requests 2 weeks after order was placed still no shipping confirmation. Then after the issue has been escalated to PayPal they send out and email saying they are longer in business . Do not buy from Tobydeals or tobydealsau

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedApple iPad (7th Generation)
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Amanda

AmandaQueensland

Couldn't ask for more

published

Exactly as described.
Fast and secure shipping.
Easy to use website with a great range of products and great prices.
Perfect all round.
Thank you.

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedHuawei Nova 5T
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The reviewer stated that an incentive was offered for this review

Nathan

NathanSouth East Queensland, QLD

  • 2 reviews

Not worth the hassel

published

Website states processing time three days. Waited 5 working days before emailing themg waiting another 5 working days for a response stating there was delays. Waited another 5 days then raised paypal ticket. Still no response through paypal or email. Esculated to a claim and paypal forced a refund.

Not worth saving 5%,

Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
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Sean K

Sean KSydney, NSW

  • 3 reviews
  • 1 like

Order was cancelled after 3 weeks

published

Took the chance with this company because of the attractive prices.

Was sent 2 emails stating the order is being processed and dispatch would happen soon but 3 weeks later the order was cancelled by Toby Deals. Big waste of time. Not worth the ~$60 saving

Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy S20 FE 128GB (5G)
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Austin R.

Austin R.Perth, WA

  • Verified

If you are looking at buying camera gear from TobyDeals, save the extra $$ and shop elsewhere.

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
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No answer , no stock, no refund

published

Bought xiaomi mi 10t pro 2 weeks ago and waiting for order shipment . Its been 2 weeks and no response . I sent 5 emails still no response . Only answer apology email for delay. If not able to handle shipment then shut the business. Why showing in website that phone in stock. Disputed with paypal yesterday regarding no order confirmation. Now have to wait 10 days to seller to respond . Very bad experience of tobydeals. Recommend to buy from local shop instead of waiting for months and still not sure what you will get.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Kal

Kal

  • 2 reviews
  • 1 like

Do not buy from Toby Deals

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
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HouseCatStudio

HouseCatStudioSydney, NSW

  • 2 reviews
  • 1 like
  • Verified

STOP!!! don't buy anything from Toby Deals!!!

published

I got a camera from Toby Deals a month ago and the order is not even processed yet. I have tried to contact them multiple times and they decided to ignore my emails, at this point I will have to start finding out a way to get a refund which will be a painful and long process not to mention that I wont have a camera till I get the money!! STAY AWAY FROM TOBY DEALS!!!

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedCanon EOS R
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Buyer beware

published

They claim 72 hours shipping from purchase, item paid for 2 weeks ago and still in processing. Another buyer mentioned they got an email saying they were out of stock I didn't even get that. If that's the case they are bait advertising which is against Australian consumer Law. I've raised a ticket with PayPal hopefully I can get a refund.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
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If I could leave a zero star.

published

These guys would get it. Absolutely horrendous communication, they don't respond to any enquiries with regard to order details such as tracking. I got tired of waiting and decided to cancel the order and get a refund. Still waiting on their response to the first email. Horrible service.

Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
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Do not buy from Tobydeals

published

Do not buy from Tobydeals. Their 14 day returns policy is void if you open the packaging. They will not take it back. They also forgot to send my order and I needed to prompt them 3 weeks after I made the purchase and processed my payment

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedAmazon Kindle Paperwhite 10th Generation
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No stock, poor service, delayed refund

published

I purchased a pair of wireless earphones as a birthday gift however they were delayed as they didn't have stock. This information was only shared with me two weeks later after two attempts to contact them. This is despite the original email confirming that the products would be shipped within 2-3 days. When a refund was requested, they also stated that it'd be processed in 2-3 days, however it's been a week and I'm still waiting on confirmation that the transaction has taken place.

Don't take the risk if you're buying for someone else or have time constraints.

Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
1 comment
Che Y.
Che Y.

The refund was received but only after I chased it up again. Terrible experience all round.

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helena S

helena SGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like

My "brand new" Samsung S20 had clear signs of tampering!

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy S20
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Valentin S.

Valentin S.South East Queensland, QLD

A good experience shopping online

published

The product is genuine the price is usually cheaper than other websites and of course really cheaper if you compare with another’s physical stores the shipping is really faster I’m really happy with my purchases and I’m going to keep Toby deals as my first option in the future shopping really I can’t understand how they can make for give us that great prices but I love it.

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedApple Airpods 2nd Gen
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The reviewer stated that an incentive was offered for this review

Tanveer

TanveerVictoria

Galaxy Watch

published

Ordered Galaxy watch for my cousin. It was for his birthday. Even with Stage 4 lockdown in Melbourne the watch arrived on time and loved the service. The packaging was excellent and they kept me updated thought the whole delivery process. And lastly the price was the best and it beats all the competitors price.

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy Watch
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The reviewer stated that an incentive was offered for this review

Very Disappointed

published

It was not made clear on your website, before purchase, that the Osmo Pocket required a smart phone to activate it.
I do not own a smart phone, and therefore cannot activate the item.
I have written an email to your support address explaining this, and requesting how to return the Osmo Pocket and receive a refund.
(There were no issues with browsing or purchasing from your Website, and the item was delivered in good condition, and timely.)

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedTobyDeals, Hong Kong
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The reviewer stated that an incentive was offered for this review

Tom F.

Tom F.Greater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 2 likes

Worst customer service. Stay away!

published

Do not shop with Toby Deals AU. Firstly, it's obvious, but this is a Hong Kong company and has no connection to Australia whatsoever. Therefor they have no legal obligation to help customers in any way.
The tracking on my order told me that my parcel arrived in Aus 11 days ago. Because they use Toll, the worst courier service in the world it still hasn't arrived. Toll has been no help, so I contacted Toby Deals customer service 5 days ago. I sent a follow up email 2 days ago and have still not received a reply.
I have however received two emails asking me to review my experience. So I was forced to review without my product.
Yes, these guys might be a cheaper option, but believe me it's not worth the headache.

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Kim K.

Kim K.

  • 3 reviews
  • 1 like

where is my mobile phone ?

published

No communications from Toby Deals at all after payment
No mobile phone delivery after more than a month of waiting
Further action is being taken so that I may retrieve my costs
Worst purchase experience I have ever had with any online company

Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedGoogle Pixel 3a
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Page 1 of 4
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Questions & Answers

Kitty

Kittyasked

I bought a Nikon camera and need this by end of December. I've sent email to them but no one response, I'm thinking to buy it from other store but I have put a dispute in Paypal, how do I escalate my dispute to get money back? The status in my dispute is waiting for seller's response, and the status of my order is "Paypal Reversed", what does this mean?

1 answer
Nathan
Nathan

It is in the paypal resalute center you have to let paypal review the case.
I had the exact same status but they never actually reversed it. you need to make paypal do it.

Gulzar R.

Gulzar R.asked

I ordered a phone on 3rd of December and paid $25 extra for the express delivery which supposed to be delivered in 5 days but until now nothing ,sent 4 emails but no reply not even estimated time or anything at all ,the order number is TAUW380167782, any suggestion or help will be appreciated .

3 answers
Sean K
Sean K

I emailed their support email but only got a response 4 days later.

anglosaxon1969
anglosaxon1969

They can be a bit slow with the dispatching and replying to emails but you will receive your phone.

Jay
Jay

Pls raise to PayPal asap. Toby deal closed business
If you paid by credit card company than raise with them

Maxim M.

Maxim M.asked

Where is my phone? TAUW380168383

12 answers
Dagabix
Dagabix

It's on its way. Calm down. 9 days is nothing. These guys need at least two weeks to ship anything, despite the times quoted on their website. I ordered the same Xiaomi smartphone on the 24th of November, and it only just arrived today. Although initially it ships via a courier called DPEX, it'll be transferred to Toll once it enters Australia. You can then continue tracking it via the Toll website using the same tracking code Tobydeals provide shortly after dispatch (not your order number).

Maxim M.
Maxim M.

Thank you very much, they finally replied to me via email, saying that it's out of stock and they are sourcing it... Hopefully I'll get it eventually, thank you!

A Driver
A Driver

Toby deals are closed down (bankrupted ?) as of 19 December 2020. See if they shipped it before that, if not... you might have to get your money back.

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