Product was never sent, sat as processing for over a week.
First order was great. Top price, fast delivery great product.
Second time I ordered, the stock was showing in stock, and available and would be dispatched within 72 hours. I waited ten days with it sitting as processing. I put in a ticket to find out what was going on, and a little over a day later was just told I was getting a refund, not asked if I wanted to wait or would take a different colour, not offered a discount, just refund happening and I had to wait three days for that to happen. Product is now slightly more expensive on the website, for me to order again.
Two stars because they SAY they are trying to resolve my problem
I ordered a phone. It turned out I ordered the wrong one so I let Toby know about two days after I placed the order. Got a great response that they would recall the order and refund my money. That was 12 days ago. I contacted them a week ago for an update on progress. No response. I contacted them again yesterday for an update. No response. I contacted them again today. And NO the money hasn't been refunded. A friend contacted me today, asked me about Toby and whether he should buy his new phone from them. I shared my story.
Was send a charger plug for the wrong reason. Very unhappy about being duped. Toby Deals not responsive
Very disappointed by being sent the wrong charger plug for my region. Toby Deals customer service is terrible and they refuse to send me proper plug for Australia/New Zealand region.
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Questions & Answers
I bought a Nikon camera and need this by end of December. I've sent email to them but no one response, I'm thinking to buy it from other store but I have put a dispute in Paypal, how do I escalate my dispute to get money back? The status in my dispute is waiting for seller's response, and the status of my order is "Paypal Reversed", what does this mean?
It is in the paypal resalute center you have to let paypal review the case.
I had the exact same status but they never actually reversed it. you need to make paypal do it.
I ordered a phone on 3rd of December and paid $25 extra for the express delivery which supposed to be delivered in 5 days but until now nothing ,sent 4 emails but no reply not even estimated time or anything at all ,the order number is TAUW380167782, any suggestion or help will be appreciated .
I emailed their support email but only got a response 4 days later.
They can be a bit slow with the dispatching and replying to emails but you will receive your phone.
Pls raise to PayPal asap. Toby deal closed business
If you paid by credit card company than raise with them
Where is my phone? TAUW380168383
It's on its way. Calm down. 9 days is nothing. These guys need at least two weeks to ship anything, despite the times quoted on their website. I ordered the same Xiaomi smartphone on the 24th of November, and it only just arrived today. Although initially it ships via a courier called DPEX, it'll be transferred to Toll once it enters Australia. You can then continue tracking it via the Toll website using the same tracking code Tobydeals provide shortly after dispatch (not your order number).
Thank you very much, they finally replied to me via email, saying that it's out of stock and they are sourcing it... Hopefully I'll get it eventually, thank you!
Toby deals are closed down (bankrupted ?) as of 19 December 2020. See if they shipped it before that, if not... you might have to get your money back.
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