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Bought a camera from them. The battery they supplied with it was faulty. They refused to acknowledge this or send me a new one. Avoid.
⚠️ Don’t buy if you’re in Australia.
Buy from an Australian based company and not only support aussies but be protected by Australian consumer laws. Aussies be warned they purposely named and advertise their site so we think they’re an Australian based business, hence the au. THEY ARE NOT and They ship out of Hong Kong and will send you an overseas versioned product if you’re lucky that’s similar to what u ordered, and PayPal Won’t protect you as they will just send a link to confirm something arrived so if you want to return it you have to pay the shipping fee and you lose out a...nyway. This is after the fact that you will wait 3-4 weeks for it to arrive in the first place. They don’t respond to emails, and if they do u will get a generic “blah blah blah” response ignoring what u at actually asking. Positive responses you see below must either work for them or are family members
Scammers sent me a a Chinese copy after advertising in english
Scammers sent me a Chinese copy of the game after advertising in english then PayPal made me send it back for a refund. The return delivery cost more then half of what the product was worth and I did not get the delivery refunded. Watch out these guys have more then one site where they scam people. The cheaper prices are not worth the headaque
Total waste of time, unorganized!! Never received item
I ordered and paid for a phone, then waited and waited during this time I received 2x emails saying your order is being processed only to receive another email after a month saying Tobydeals is no longer in business and order has been cancelled and refunded, what a full waist of my time!!
Scam internet company
Terrible communication. Had to get a refund from PayPal as I didn’t hear anything from Toby deals & toby deals didn’t respond to PayPal. Facebook reviews reflected that they are a scam company and pay for good reviews.
An absolute scam! Stay away from these operAtors!
They took my money including delivery insurance and then folded due to dubious COVID excuses. I can’t believe I fell for them!
they are closed for their business
I just found out that Toby's deal is shut on 19th Dec 2020.... i hope i will recieve my order which was placed on 5th Dec.
Order not received!
Same problem as others have faced. Placed an order on 10/12 on priority freight. Approached them couple of times inquiring the why the goods have not been sent yet. Today I noticed they are no longer in business. No response to any emails. I am wondering if Australian Consumer Law can help with this.
This company is a scam do not buy products from them, they did not commit to shipping dispatch times and refused to respond to order cancellation requests 2 weeks after order was placed still no shipping confirmation. Then after the issue has been escalated to PayPal they send out and email saying they are longer in business . Do not buy from Tobydeals or tobydealsau
Australians beware, they are selling products they do not stock, expect delayed or no delivery for months with no comms
All I can say if you really want to take the risk with this seller, please use PayPal as a payment method. There are currently 404 unhappy one star review on this company. They are only about $150 cheaper but not with the savings. I'm fortunate to use PayPal and able to recover my money quickly.
Buyer beware they don’t respond to emails
Purchased an Apple Watch thinking the supplier is australian (searched for shops within the country) but they turned out to be in Hong Kong. They claim to ship items within 2 working days but never did.
They never responded to any emails chasing the ETA - I sent at least 4 before contacting PayPal for a refund
Not worth the hassel
Website states processing time three days. Waited 5 working days before emailing themg waiting another 5 working days for a response stating there was delays. Waited another 5 days then raised paypal ticket. Still no response through paypal or email. Esculated to a claim and paypal forced a refund.
Not worth saving 5%,
Order was cancelled after 3 weeks
Took the chance with this company because of the attractive prices.
Was sent 2 emails stating the order is being processed and dispatch would happen soon but 3 weeks later the order was cancelled by Toby Deals. Big waste of time. Not worth the ~$60 saving
Absolutely useless business. I ordered a few lenses as part of a black Friday/cyber Monday deal. It's more than 10 days later now and I've had zero response from them about when my order will actually ship.
Their page says 2-3 days but ordering one weekend, and having no update before the next weekend, I sent a message on Friday night saying I'd need to either cancel the order or change the address as I'm going to be away before it arrives based on their shipment estimates. (Would have arrived a couple of days before I left if it left their wa...rehouse on time) They didn't respond. 2 business days later, I tried again. No response. This is their Live Chat system which claims to "usually reply within a few hours". I changed it up and went through PayPal and put in a dispute with screenshots of messages, t&cs, shipping time estimates, refund policies. 2 days later, I get an email "We're packing your order and it will be leaving our warehouse shortly." The moment the notification came up, I went to their site. The order said "Status: Paypal Reversal" or something. I can't remember for sure and I can't check now because a day later, it says "Status: Packing" and Paypal still shows there's been no response from the seller. So it's been a long time since I ordered, a long time since my first message to them, a slightly shorter time since my second message and a few days since I opened a Paypal dispute and still no response from them. At one point I thought it might just be an abandoned site from a now defunct business but then their banner changed from Cyber Monday to Christmas.
SCAM! Where is my phone? TAUW380168383
Ordered Xiaomi Mi 10T Pro because it was cheaper than anywhere else.
It's been 9 days since then, I tried contacting them via email, another email, phone, another phone, comments, questions, reviews, nothing helps.
Escalating this through PayPal right now.
Don't risk buying anything here.
I thought it may take some time (like aliexpress) but the seller is not responsive at all.
Hope that I'll get my money back at least.
It should be banned from Google and PayPal.
If you are in Australia don't buy from them!
They give you a vietnamese phone, with ridiculous chargers, I cannot use due to the ridiculous apps in vietnamese that cannot be removed - utterly useless with no assistance to rectify. Don't BUY FROM HERE
ET can't phone home! BUYER BEWARE!!!
I purchased a Galaxy S20FE on 25th November and my order still has not been processed. I have contacted Toby Deals several times via email and received the same automated reply each time:
" I am sorry to inform you that there has been a delay in the processing of your order"
It is now nearly three weeks since my purchase and the item has still not been shipped
I smell a rat!
THE WORST COMPANY IN THE WORLD!!
Hi bought a phone Friday 5 dec.
I chose the fastest delivery because I need it ASAP (3/5 word days)
I’m still waiting the product and also I’m waiting an answer to my 3 mails I send to this company.
They’re really unprofessional, treat them customer like poo poo and I read around a bunch of reviews and to many people happened the same stuff...
Fortunately I paid by PayPal son now I start the refund procedure.
AVOID THIS TERRIBLE COMPANY!
AVOID ! Beware with them
Don’t purchase if you want hassle free purchase. I saw good deal and purchase DJI Pocket 2 which never got shipped- Finally I got reply after multiple emails/chat inquiries that they are waiting for new arrival in a week time. I got lucky to get refunds after few weeks from PayPal claim.
Terrible service, buyer beware
Ordered a phone with these guys which was listed as “in stock”. 17 days later, it hasn’t even left Hong Kong! Contacted their customer service via email (no phone number, what a surprise!!) and found them both unresponsive and unhelpful when they did respond. I would never order anything from these guys again as it is worth paying more and getting the necessary service.
Questions & Answers
I bought a Nikon camera and need this by end of December. I've sent email to them but no one response, I'm thinking to buy it from other store but I have put a dispute in Paypal, how do I escalate my dispute to get money back? The status in my dispute is waiting for seller's response, and the status of my order is "Paypal Reversed", what does this mean?
It is in the paypal resalute center you have to let paypal review the case.
I had the exact same status but they never actually reversed it. you need to make paypal do it.
I ordered a phone on 3rd of December and paid $25 extra for the express delivery which supposed to be delivered in 5 days but until now nothing ,sent 4 emails but no reply not even estimated time or anything at all ,the order number is TAUW380167782, any suggestion or help will be appreciated .
I emailed their support email but only got a response 4 days later.
They can be a bit slow with the dispatching and replying to emails but you will receive your phone.
Pls raise to PayPal asap. Toby deal closed business
If you paid by credit card company than raise with them
Where is my phone? TAUW380168383
It's on its way. Calm down. 9 days is nothing. These guys need at least two weeks to ship anything, despite the times quoted on their website. I ordered the same Xiaomi smartphone on the 24th of November, and it only just arrived today. Although initially it ships via a courier called DPEX, it'll be transferred to Toll once it enters Australia. You can then continue tracking it via the Toll website using the same tracking code Tobydeals provide shortly after dispatch (not your order number).
Thank you very much, they finally replied to me via email, saying that it's out of stock and they are sourcing it... Hopefully I'll get it eventually, thank you!
Toby deals are closed down (bankrupted ?) as of 19 December 2020. See if they shipped it before that, if not... you might have to get your money back.
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