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Item Hasn't Been Received For 31 Days Now
Do not buy from toby deals
They do not accept any responsibility for their actions and cannot give answers.
They are keeping the money without any explanation and no item.
I've been disputing for over 1 month and no word still.
Slow to ship
Great price but then took ages to ship, few emails and excuses to why late and was bit frustrating but once it was shipped delivery was fast. Would buy again so long as I was prepared for the wait
So slow for despatch and delivery.
My first experience is really bad with them. Firstly they aren’t not operating from Aust but they are using AU with their name to trick people. Item I have ordered on 14th Sep and Now 14 days past and they say item in transition and on the way to your country. Still no tracking number or any sign of its coming next 10 days to me . Price is good but delays are way too longer. I wouldn’t buy again from them.
Did not have stock but never told me
spent $1,800 on a Windows Surface Pro from their website listed as in stock. The status of the order was 'pending' for a week and a half, no further information. I emailed them for an update and got a reply a day later stating they had no stock and would be refunding me, and that refund would take up to 7 days. I wonder, what would they have done if I had never contacted them? I asked if any of the other stock showing on their website was actually there, never got a response. Truly terrible customer service for someone spending so much money. Anyway now I have a keyboard and pen but no Surface and have to shop around, but still waiting for my refund. Thanks for nothing.
Very disappointed in how TobyDeals operates itself
I ordered a Canon Camera for $425 AUD (29 Aug), they cancelled on me after a week (4 Sept), claiming they did not have the stock. At same time of being cancelled, the camera was still on the website and in stock(4 Sept), however now it was $475AUD. After contacting Customer Service replies were slow to confirm that the stock was in fact there now, however I had to pay the inflated price, which I ordered (8 Sept). I was disappointed in how TobyDeals operate, and it does not seem like they have the customer in mind at all, using some pretty dodgey, underhanded tactics to get more money out of people.
Products build on lies and no help.
Well the product itself is good but they lie to you when it comes to everything. I thought it was an Australian company..it's not it's from Hong Kong. The other problem is the communication they really don't care about you and out in no effort to help what so ever. I brought a watch off them because it was a good deal compared to other sites the problem with that is which they never told me was they have no intention of sourcing an Australian product for you instead of a product from the UK so the wall socket doesn't fit at all and all they did...to fix this was send me an adaptor to do to Aus but I can never sell this watch in the future because who would want this if U gotta use the adapoter all the time. I asked for a replaced which they denied saying U have to call these people which I did but they blamed it some other team. Pretty.much again didn't want to help and I got stuck with a faulty product. So stick with the sites U know
Poor communication, slow delivery.
Emailed twice for delivery update, only recieved one response. Local country delivery taken >2 weeks so all up i paid extra for fast delivery and its taken more than a month. I still don't have my item worth more than $1000 dollars. Also item came from Homg Kong which was never detailed prior to me paying.
Waste of time, zero customer service
My son paid AU$550 for a new phone. After 3 weeks the status of the order did not change from processing. Constant emails sent with not reply, after 4 weeks we requested a refund. They actually replied to that email the same day and a refund was given. The phone we purchased was not even in stock! Absolutely terrible customer service, they should not be allowed to conduct business in Australia, STAY AWAY!
Terrible customer service and never received my item after a prolonged period of time.
Very unimpressed with the service I received, I purchased a phone off them and a month later I still hadn't received it (seeing as they advertise 5-7 business days delivery) I sent multiple emails asking for help on where my product was and I received no response. I decided to request for a refund and in a matter of hours I recieved an email telling me I was being refunded and the order was cancelled. Very poor service and would not recommend buying anything from them.
The store was very easy to navigate through and the service was great. However the item arrived with several cosmetic dents and scratches. Still works but not happy with the condition of the unit itself despite being packaged well, it was handled poorly with little care.
Great & Fast service
First time I ordered, there was no problem. But the second time was a disaster.
Order was stuck at "processing" for over 2 weeks. Couldn't get any update from them. Finally they said that they were waiting for new stock to arrive (despite the item being "in stock" when I purchased it).
Eventually, they processed a refund stating that the items they received were faulty. But the items were still on there site but for a significantly higher price. Refusing to honour order at original price!
Impressive delivery, poor attention to detail
Product was brand new and unopened and arrived very quickly. Unfortunately it was never stated or implied that the product would be delivered from England with a UK charger. They included an adapter for the UK charger so 'technically' it works but I wouldn't have purchased from this site if I had known this.
Genuine products, customer service needs to be improved
I ordered a Galaxy S20+ 5G from TobyDeals on 25/8 and received it today. Well packed, brand new and genuine phone and came with AU power adaptor. Once the phone was posted delivery was very fast only 3 days till i received it but prior to this the phone was in "Processing" state for 9 days even though phone was apparently in stock. Several emails sent with no reply. If they could respond more to emails and improve customer service then i would have given them 4 or 5 stars.
Impressive delivery, poor attention to details.
Very sleek website, easy to navigate, good information on the product. Unfortunately it was never stated or implied that the product would be delivered from England. The product arrived in excellent time with a note stating that an adapter for the charger was included in the package. This was so, but the charger would not fit into the adapter and I am left with an unusable UK charger.
Weeks of delay then cancelled order
Bought a Sony camera battery. Received email that item had shipped but it never turned up. Asked for a tracking number multiple times but Tobydeals ignored my emails. Turns out battery had not shipped. Tobydeals then cancelled my order. Refund was paid.
Do not trust Tobydeals.
No problems but website is NOT Australian
I know there are a lot of negative reviews for this website so I thought I would share my personal experience.
TL:DR - Be aware that this is not an Australian website or company. It is a Hong Kong company targeting the Australian market. Make an informed purchase.
When purchasing (a Samsung phone) from TobydealsAU I wasn't aware that this wasn't an Australian website. This alone is not a problem. The problem is that this isn't immediately obvious. In hindsight this was my bad (it's not even a .com.AU domain) but it's n...ot made clear enough in any section of the site unless you dig deeply into the fine print of the "contact us" and "terms and conditions" pages on their site. This alone is enough to make me feel cheated and lied to and deter me from ever buying from this site again. It wasn't until I received my tracking info that I was made aware that it was shipping from Hong Kong. Frustrating! As for the actual purchase experience.... The item was well priced and it is easy to find discount codes for the site online, reducing the price even further. Shipping is free (from Hong Kong). My package was shipped with Dpex. I received my tracking number within a reasonable amount of time. Tracking my package was accurate and clear and updated regularly as the package passed through its checkpoints. The day after it was marked as in Australia it was delivered to me. Entire process took exactly 7 days. I can't complain about this aspect. The item was well packaged with plenty of padding (bubble wrap) and arrived with no damage. The phone was exactly as advertised Except what wan't advertised clearly is that this was not an Australian item and as such did not come with an Australian style wall plug for the charger. It did come with an adaptor to "convert" it to Australian wall sockets but had I known this was what I was getting I honestly may not have ordered from Tobydeals at all. A lie by omission is still a lie in my opinion and this side of the transaction, despite everything else being smooth and no complaints, is enough for me to want to rate this site negatively.
Terrible shopping experience
After 12days, still haven’t received it. I paid the express plus insurance but it was left at Melbourne since 1 September. Really terrible experience and will never recommend to others.
Still waiting for delivery
When I paid for the new phone I also paid for express post that stated it would take 3-5 business days to arrive.
That was over 2 weeks ago and have received nothing in regards to when it will arrive.
Long delays -Terrible communicators
I ordered a Xiaomi Mi Note 10 6GB/128GB Dual Sim with Screen Protector and Folding Case (Black) - Midnight Black three weeks ago. I heard nothing for two weeks until I chased up and then they told me it was out of stock. They offered me the same model in green which I accepted. 1 week later they made the same offer again which I again accepted. Since nothing - they don't even respond to my emails. I've got a bad feeling about this...
Pleased it arrives so quickly
Hi there - i was very pleased to receive my Sony video camera. It arrived much quicker than i expected and well wrapped. I was disappointed that there was no communication from you at Toby Deals at all until the parcel arrived. I would have been completely delighted by an email with the confirmation of my order and when it was sent...otherwise i am happy
Not as expected
I ordered the Sony XM3 headphones due to great online reviews, however found a few shortcomings which could have been avoided had the specs been better outlined on the website.
Cons: 1) Product only works with iPhone (versions 5 to 8, fortunately I have an old iPhone which still works but would have been better if I could use it with my newer Android phone) 2) clicking/popping when ANC is turned on after first ten mins of use (left earcup) 3) only 14 day return policy (insufficient time to test item post firmware update, ie only two days till ...end of expiry) Pros: 1) After googling for solutions to the second problem, a firmware upgrade lessened the ANC issue (now has a soft wind/whirring noise and no clicking or popping ie less distracting). 2) As long as one has an old iPhone and no other issues with ANC, it seems to work well (noise cancelling better than Bose QC35 II which I also have). 3) Postage was pretty quick but the courier did not knock on my door despite the record, causing a delay in collection at a drop off point and lack of time for trial before the 14 day return is up. 4) Price is good but only marginally vs comparable sales if one can physically visit stores on sale 5) Fast and seamless checkout. I’m not returning the product yet to see if problems persist with ANC over the coming months. Aside from inaccurate description which led to the disappointment, the buying experience was not an issue, more an issue on Sony.
Apparently not genuine products!!
Xiaomi Redmi note 9s..SMS doesn't work correctly so have gone to Xiaomi site n they verified so not genuine and still waiting for some sort of support from Toby's..not impressed livid actually over300$ phone that doesn't work properly..!!!!!
Great product but overseas power plug. Support do not reply at all to emails. The note 10 lite is a fantastic phone and great price. Recomend the phone but support seriously lacking
Worst online store ever
I ordered a product from TobyDeals AU but I am still waiting for the delivery for almost 1 month. (made an order 5 Aug 2020 and today is 1 September 2020). How on earth the delivery of a simple vacuum cleaner takes this long?
Actually the real problem is their poor customer service. They have not even properly informed me regarding these unreasonable & significant delays. I made formal complaints to them but my complaints are ignored not even replied yet. Nobody takes this seriously. I only get automatic emails. No doubt, they are the worst onl...
They deliveried the wrong product
They deliveried the wrong product, a cheaper version of another brand. They made me jump through many hoops to prove that I received the wrong product, photographs of the serial number, the box, the product, bar codes etc. Then they agreed to refund but I had to post it back to Hong Kong, the incorrect product was worth $139, postage $130. They would not cover the postage even though it states on their own website that they will arrange pick up of incorrect products. What do you do? Write this review and warn other people.
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