1 photo
Toby Deals

Toby Deals (page 4 of 10)

4.1 from 2,452 reviews · View Statistics
See the Best Electronics & Computing Shops in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Toby Deals

Reviews

  • Product Quality
    2.6 (147)
  • Return Claim MadeYes · No (230)
  • Shipping
    1.8 (154)
  • Warranty Claim MadeYes · No (230)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
Htein Linn A.
Htein Linn A.Sydney, NSW

Awful shopping experience

published

I ordered two mobile phones one week ago after checking the reviews here. They mentioned on their website orders are shipped within three business days. But after three days, nothing happened. So I contacted them several times through tickets and emails. Nothing was replied. I now suspect that some of five star ratings given here are fake. If you check reviewers who rated five stars, they have just done the review once here. May be the seller is giving five stars themselves. Be careful!!!Don't buy!!!

acpcbr
acpcbrCanberra 2600, ACT
  • 5 reviews
  • 1 like

Mobile phone made for USA sent to Australia

published

Why would you send a Motorola Moto One Macro 4GB/64GB Dual Sim - Blue with US power sockets to Australia. Australians ordering items from this site be aware that you may get equipment made for other countries! Just another power converter to carry around. Ordered in June arrived two months later. Never again...

Equator Tree
Equator TreeSouth East Queensland, QLD
  • 2 reviews
  • 3 likes

Most Cheapest, but Worst Service

published

I bought the phone from them for $100 dollars cheaper, but I regret the choice that I choosed this website to order my phone. It took me almost a month to get this product delivered. Their customer support was very poor. DON'T BUY FROM THEM! $100 saving won't be worth it.

Photo_mum
Photo_mumSouth East Queensland, QLD
  • 7 reviews
  • 4 likes
  • Verified

Very slow - not in Australia

published

Not sure why they promote as an Australian company. Items are sent from Hong Kong. A very slow process so far. Still waiting to receive my item. Ordered 6/8/20 and it took 11 days for them to despatch it... It is still in Hong Kong 24/8

Electronics & Computing Shops

Find out how Toby Deals compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
Adrian
Adrian
  • 2 reviews
  • 2 likes

Not AU, Not really Express, handling time 6 days before shipping?!

published

Paid Sunday, including $25 express shipping for a 60% mech keyboard on its own (so a small package), they only shipped it the following Friday after 4pm!!

Not sure why they are use an AU suffix as they are in HK.

No customer service, VERY SLOW AND VERY EXPENSIVE SHIPPING. Never again, just buy local

an0n
an0nAU
  • 6 reviews
  • 4 likes

Bought something almost $1000 almost a month ago .. hasn't been shipped.. not responding to emails

published

Bought an item costing almost $1000 almost a month ago and haven't heard from them. Hasn't been shipped.. no tracking.. not responding to any emails or messages..

Please send urgently and reply

14 Days no update from processing

published

I ordered a OnePlus phone on the 6th of August. As of today (20th August) there has been no phone dispatched. Emailed a week ago and was told that the stock would arrive on the 13th of August. Have emailed twice after with no response to get an update on when it would be shipped. Irresponsible to sell a product you don't have in stock. Will be cancelling my order through paypal, make sure if you want to take the gamble to use PayPal so you can at least get your money back

Related Articles

Previous
Where to buy and how to choose a monitor and other home office needs

In light of the escalating coronavirus pandemic, many Australians are opting to or being asked to work from home. If you need to set up a home office, here’s a quick guide on where to buy and how to choose the essentials like a monitor, keyboard and mouse.

Wendy Z.
Wendy Z.20 Mar 2020
where-to-buy-and-how-to-choose-a-monitor-and-other-home-office-needs
Next
John
JohnSouth East Queensland, QLD
  • 2 reviews
  • 3 likes

No communication

published

I purchase a robot vacuum and the order was smooth from processing to picked. In the email, it stated that : “Please be informed that your parcel has been picked up by courier and left our warehouse. Rest assured that once we receive the tracking number of your parcel from courier, we will send you another "Dispatched" email with tracking number inside for your reference.

My order did not proceed any further. That was more than 1.5 weeks ago and emails to tobydeals , the only way to communicate with them, were ignored. No tracking number and all communication from tobydeals ceased. I doubt it was ever sent. I am now raising a paypal dispute.

I can’t recommend buying from them.

ZAHID
ZAHIDSydney, NSW
  • 2 reviews
  • 1 like

The Bad service and Too late Delivery

published

Never response on time
No Satisfied at all
Bad quality and bad customer service
They reply email after 7 days.
Delivery not from Australia its from china or honk Kong and estimate 30 to 60 days for arrived.

Electronics & Computing Shops

Find out how Toby Deals compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
Poco maddness
Poco maddnessGreater Melbourne (Inner), VIC
  • Verified

Item hasn't left Hong Kong in a week

published

Ordered a phone on the 11th August and it's still sitting in Hong Kong. Even with Covid happening, a week to even be dispatched is poor. Worst is when I email them for update or help, there's absolutely no response.

Toby Deals
Wallace C.Toby Deals
Jason
Jason
  • 2 reviews

Really bad experience

published

Didn’t expect the product was shipped from HK, took 3 weeks.
The shipment company they used lost the parcel, they left a “Sorry I missed you” card, I went to collection point but they couldn’t find parcel. Took ages to call, I still haven’t receive anything while I am writing this review. Never purchase anything from Tobydeal.

Toby Deals
Wallace C.Toby Deals
Ravneet W.
Ravneet W.
  • 3 reviews
  • 2 likes
  • Verified

terrible customer service

published

Very delayed post of items and 50 days to respond back to the query sent to their so called "customer service" contact us. Terrible response time and blunt customer service (only if they decide to contact you back).

Electronics & Computing Shops

Find out how Toby Deals compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
Mathew
Mathew
  • 3 reviews

21 day express postage

published

Payed an extra $30 for 3-5 day express postage and my parcel took 21 days to arrive. Product manual in chinese not english. So called customer service arrogant rude and unhelpful. Avoid like the plague.

Don't waste your time - falsely advertises items as in stock & communication is non-existent

published
ratana l.
ratana l.
  • 4 reviews

no customer service

published

bought a samsung s10 lite about 1 month a a half ago. box arrive no plastic wrap, dirty, and seal is broken. check the the samsung warranty web site and it only show 8 months of warranty left. so obviously phone is second hand. contact them and no resolution so far. avoid it guy

Chris
ChrisSouth East Queensland, QLD
  • 2 reviews
  • 1 like

Wrong adapter and seal broken

published

Our phones arrived with the wrong adapters that don't fit the original phone charger. The seal on the box that says "do not accept if broken" has also broken. We've contacted Toby Deals Customer Care twice and they still haven't responded even though the website says they'll respond within 24-72hrs (it's been over a week).

Matilda I.
Matilda I.Sydney, NSW

Not in stock - poor customer service

published

I ordered a phone online - no indication that it wasn't in stock online. So when 2 weeks later when it didn't arrive I got concerned and I emailed them to find out where it was, at this point they indicated they didn't have it in stock with no indication of when they thought they would have it in stock again. I'm patient so I waited another 2 weeks before emailing them again still not in stock so requested a refund. The refund was processed promptly but 4 weeks of waiting with nothing but silence isn't good enough.

L.P.
L.P.Greater Melbourne (Inner), VIC
  • 2 reviews
  • 1 like

Ships from Hong Kong - they did not make that clear!

published

Good prices, but I was upset when I realized it was shipping from Hong Kong and it still has not come more than 2 weeks later! They did not specify that! I'm still waiting!

Delays in delivery and no communication

published

Although the prices are good, the experience has been very poor. I am still waiting for my product to arrive (it has been over 2 weeks since I ordered it) yet I have been sent this email to comment on the quality of the product which I am yet to receive...

I sent multiple emails with only one reply. I have been sent the tracking link for someone else's item, unfortunately. I have sent 10 emails with one correspondence back after waiting for a week. Still waiting for my product and not sure whether it will arrive or not.....

I would not recommend this website to anyone. If the product never arrived or was damaged, it would be a nightmare to get in touch with anyone.

Bmc
Bmc
Raj V
Raj VSydney
  • 13 reviews
  • 12 likes
  • Verified

Slow delivery, but real product at good price

published

I ordered a lens mount adapter which took 20 days to arrive from Hong Kong. The product was not dispatched for about 10 days, and it took TobyDeal 4 days to respond to my messages. They apologised, but still did not dispatch for another 3 days. It is a real Nikon product, and it was far cheaper than any other online store.

Peter
PeterSydney, NSW

Listing "in Stock" to products they do not have

published

I Purchased a camera lens off them, it was listed as in stock, after 10 days of emailing their support I received an email that they don't have stock and will be getting stock in 2 weeks. So I decided to check the website, it is still listed as in stock... Managed to get a refund through PayPal dispute. Stay Away.

brad
bradGreater Melbourne (Outer), VIC
  • 5 reviews
  • 4 likes

Terrible Communications

published

Fact - Online store and payment was easy.
Fact - after the sale was finalised the service diminished to zero
Fact - The only communication to Tobby Deals is via email. which the response took over seven days.

Don't bother with this second rate company

Stuart R.
Stuart R.South East Queensland, QLD
  • 3 reviews
  • 1 like
  • Verified

Won't touch this company again.

published
Laura
Laura
  • 2 reviews

Not au iPhone, not worth paying for priority shipping

published

Paid extra for priority shipping 3-5 days took 16 days to arrive. Was not advised of any delays. Phone came with international phone charger, they did provide a converter, but I wouldn’t have ordered had I known the cable was not au.
So far I have no concerns with the phone just the lack of information

ratana l.
ratana l.
  • 4 reviews

phone is second hand. it's not brand new as advertise. sent email for explanation but no reply

published

box come with broken seal, dirty box, and no plastic wrapping on the box. that's definitely not 100% brand new like advertise. extremely disappointed. send an email for an explanation but no reply

Page 4 of 10

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.