Reviewer Photos & Videos
No stock, then cancelled order after 2 weeks of waiting.
I ordered 4 security cameras and a NVR, all items marked as in stock in their online store.
5 days later the order was still processing, so I enquired what was going on. I received feedback roughly 36hours later advising that the cameras had been allocated to my order, with the NVR out of stock at the moment however available within 24hours.
2 days later the order was still processing, so I enquired again.
A further 2 days passed, and this time I received a refund (which I had not asked for). When I got back to them and enquired that answer...was that the NVR "has sold out of stock in which our relevant team has cancelled the whole order . However, due to market shortage, we have no further plans in sourcing this headset" (sic!). At no point had I asked for a refund or cancellation. And to add insult to injury, when I checked their store again today the NVR was back in stock. Avoid.
TobyDeals - Worst Customer Service
Purchased a POCOPHONE 2 weeks ago on sale from TobyDeals AU website.
2 days later I asked for an update on shipping time but they told me that incoming stock was delayed by 1-2 day but they did not decide to tell me.
2 days later, I checked in but they stalled by saying stock was coming in within the 1 week.
1 week later, I checked in but they said they were still out of stock despite the website saying they were still in stock and they will still selling the same device.
No response since. Terrible customer service as they have not provided any solutions to any of my concerns nor a refund.
Another overseas scam
I paid for and received an invoice for a certain amount of A$. They charged my credit card an amount A$50 more. No response or communcation to my several questions about this fraudulent activity. Have disputed the transaction with my bank. Scam.
Bought a Sony camera lens described as "new" but came in an opened box.
I have my suspicions that Toby's Deals are selling used or demo lenses as new.
The lens seems ok but I'd be a bit wary about dealing with them again.
Don't waste your time and money .
I bought a mobile phone from here and I paid extra for quick delivery . It has been 4 days since I bought it and paid for delivery between 3 and 5 days . I have requested tracking from them and this is the reply . Thank you for your email
We regret to inform you that the Motorola Moto G7 Power XT1955 4GB/64GB Dual Sim SIM FREE/ UNLOCKED - Ceramic Black has sold out due to high level of orders received on this item. Please be assured that we more stock to arrive in the next 1-2 working days. Meanwhile, please bear with us during this inconvenience or advise if you would like to cancel the order
We apologize for any inconvenience it might have caused. If you have any question about your order, please feel free to contact us.
Why did I do it?
Purchased 2 phones from them in one order. They say you'll receive a courier tracking number within a max of 84 hours. That's passed and despite two follow up emails, not a reply! They've got my money. I've had to raise a Paypal dispute and go on the merry-go-round to try and resolve this! Slick advertising, good prices BUT?? Don't fall for it!
Nor recommended at all
I purchase a Samsung J4 2018 ( Gold Colour) from their website. After 1 week they sent me an email saying that the product is out of stock and I have to wait, however that item was still available on their website with a higher price. Finally they refunded my money!
very bad experience, they are liars, be cautious
They pretend they are from Australia
I thought I was buying from an Australian website but now I have found out they are a Chinese company. Website address is misleading. Save yourself the time and shop locally.
Cheap for a reason
I ordered Huawei Mate 20. After waiting for 20 days. They cancelled my order without any reason. First they discounts then they cancel your order. Ridiculous. My advise to all of you , cancel your order if they say item is not in the stock. Otherwise wait for 20 days. After that they will cancel your order. Paying few extra bucks in some other store is 1000 times better than buying from here.
Other Electronics & Computing Shops
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.