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Sometime's it's worth paying more
They do not post negative reviews to their own website so am posting my review here.
Goods point: faster delivery than expected, around 1 week shipped and tracked from Hong Kong (have added a star for this)
Bad points: Not Australian stock - came with massive UK charger (though they did include a UK to AUS adapter, how considerate)
Not convinced that this is new stock - scratches on bottom of phone which leads me to believe that it is refurbished. I could be wrong though if it is new stock then Samsung's quality control is poor.
lucky you if they have the stock on shelf
lucky you if they have the stock on shelf, they will ship it but if they don't then your order will get stuck in "Processing" and good luck hearing back or having any response from their customer service even if you msg them ten times! This is not an AU company and name is also misleading.
No customer service at all
Order the product then if you have any problems no one is going to reply to you. Even if you message them 1000 times no response. Ridiculous website to lose money. Complete scam.
No customer service
I brought an Apple Watch for my partners birthday. I paid the additional $38 for express registered post. Over a week later the website states it’s still being processed at the facility. Even if it were to leave tomorrow, it’s not going to get here in time. I emailed the company regarding this. No reply. No apology. No further business from me. Buyers beware. I highly advise everyone to pay via PayPal so if your items don’t arrive you can just claim it back
Scam Site! Read The Reviews!
I made the mistake of being sucked in by their prices, and paid the price...
no shipping, no contact.
hopefully Paypal come through with the refund.
No answer , no stock, no refund
Bought xiaomi mi 10t pro 2 weeks ago and waiting for order shipment . Its been 2 weeks and no response . I sent 5 emails still no response . Only answer apology email for delay. If not able to handle shipment then shut the business. Why showing in website that phone in stock. Disputed with paypal yesterday regarding no order confirmation. Now have to wait 10 days to seller to respond . Very bad experience of tobydeals. Recommend to buy from local shop instead of waiting for months and still not sure what you will get.
No stock, no communication. They are scammers
Ordered a phone 2 weeks ago and still no shipment confirmation. Tried to contact them literally 5 times and they finally responded when i threatened to open dispute in Paypal. They said they dont have phone in stock and will try to ship as soon as possible. Still no confirmtion after 2 weeks. I am going to open dispute and claim my money back. They are scammers so stay away from them.
Haven’t received my item yet ask for a review. Chased up company and I’ve had no response, very poor service.
The reviewer stated that an incentive was offered for this review
No delivery. No stock.
5 weeks and no shipping update. Each email response took days where they mentioned tracking will be sent within 80hrs. Order placed 17 Oct finally raised PayPal dispute 25 Nov and bought the product in store. Fortunately refund arrived within 2 days.
Spam spam pam
I have unsubscribed from their nuisance emails at least 5 times, and still they arrive. They seem to pay no heed to privacy regulations.
Do not buy anything from Toby Deals.
Do not buy anything from toby deals. They don't have any stock as promised. Their shipping is non existing. They promise to have your item shipped within 1-3 business days and 15 days later no correspondence. PayPal refunded the money in less than 24hrs and after they ruled in my favour I received a shipping advice saying that my item had been shipped but no shipping or tracking information. Pay the little bit extra and use local companies rather than scamming overseas garbage!!
Do not buy from Toby Deals
Toby Deals sent me a fake pair of Samsung earbuds, which should have been obvious from the low price ($169 vs $299 RRP). On arrival one ear bud didn't work, I troubleshooted them with Samsung store technician who confirmed they were fake and not working. I contacted Toby Deals and organised to have them pick them up and returned. They then said they 'inspected' the item and found it working, contradicting the authorised Samsung technician. I have now been trying to organise a refund for months, sent evidence from the Samsung store and even retu...rned with the 2 week free window and have had no luck. Most recently after 3 months found a scratch which they are trying to say existed even though it was sent back in new condition. DO NOT BUY FROM TOBY DEALS
It never arrived
Ordered a Samsung Galaxy S20 FE G781 5G 8GB/256GB Dual Sim - Cloud Navy. It never arrived. So after a over a month and multiple emails, that were never answered and a tracking number I never received, I contacted Paypal. Paypal achieved a refund for us. All of a sudden Tobydealsau sends me an email!? Theirs arrived after the Paylpal email stating that they found in my favour and a refund wad granted. Toby deals send me one stating:
We are processing your refund for your order either we have received your refund request for refund or due to be...
STOP!!! don't buy anything from Toby Deals!!!
I got a camera from Toby Deals a month ago and the order is not even processed yet. I have tried to contact them multiple times and they decided to ignore my emails, at this point I will have to start finding out a way to get a refund which will be a painful and long process not to mention that I wont have a camera till I get the money!! STAY AWAY FROM TOBY DEALS!!!
They claim 72 hours shipping from purchase, item paid for 2 weeks ago and still in processing. Another buyer mentioned they got an email saying they were out of stock I didn't even get that. If that's the case they are bait advertising which is against Australian consumer Law. I've raised a ticket with PayPal hopefully I can get a refund.
Been waiting for weeks and never respond to emails
I ordered a phone but didn't receive any shipping details. When I inquired by email they said it wasn't in stock and I'd have to wait until they get one in. They haven't responded to any follow up or refund requests.
9 Days since ordered - still nothing
Ordered a phone 9 days ago... after 7 days I emailed support, took 2 days to respond with
"I am very sorry to inform you that there has been a delay in the processing of your order.
We would like to offer our sincere apologies for this.
We are working hard to ensure we can ship out your order as soon as possible.
Our expectations are that we can achieve this within the next few working days.
We hope this delay won't affect any plans you might have made."
Now a few days later still no notification that its been sent.........obviously they dont have it in stock even though on the site when I ordered it indicated it is in stock and still does! So fake! Cant be trusted.
Good price but terrible service
Although my phone's price was good, this company offer no client contact even when delivery takes over 3 weeks. After raising a paypal dispute I finally received tracking number then delivery - obviously stock is ordered after client purchase so delays will be considerable.
Bad Communication | Dodgy Service
Purchasing is easy then you receive no communication or eta on goods at all
Avoid dodgy as refunded order through paypal & will never use again
Not getting what you are paying for
Phone I ordered was cheaper than RetIl shop(Samsung A71) but on receiving it get to kniw its not an Australian model phone so the charger cannot be plugged in Australian powerpoint. Had to spent another $45 on charger.
4 Days later and my order is still processing.
I ordered a phone from them on Friday 30th oct and 4 days later my order is still processing. No response from their chat or email and I have send 2 in chat and 2 Email. Terrible. If there is a way I want to report them as a fraudulent site. It has already taken my money.
Cheap in every way.
If you are willing to give-up every kind of customer service for the saving, in my case around $200 per lens, then Toby deals is your store. I bought three lenses from them, Sigma 70mm, Tamron 35mm, and Sigma 100-400mm which I’ve ordered 15 days ago and paid extra for express delivery (within 3-5 days) but the lens was shipped only after 7 working days.
the communication is horrible, the email replay feels automated and certainly they don't care about you or that they didn't deliver on their promises.
I find the website unfriendly to use, I wi...
Took my money for a month, and never sent any products
Don't believe that you can get good stuff at a good price from these guys. They`re pretty good at putting promising discounts, but they just don't deliver, literally.
I ordered a phone from these guys and after a month with my money in their bank account, they just decided that they would not respect their deal and they cancelled my order. During this time, they were bullshitting me about stocks that was incoming, but they just told me in the end that they would never get the stock!
Don't waste your time. Toby talks a lot, but he has nothing to back it up! Not a serious business, and not respectful of your time and money.
Couldn't deliver - twice!
I ordered a Fujifilm 15-45mm lens twice and both times the order was not fulfilled, though I received refunds promptly.
Very much same as previous review by Traci.
Ordered on 9th OCT, arrived in Melbourne in 20th OCT...... and still waiting to be delivered.
Contacting them for three days now and no reply what so ever....
Questions & Answers
I bought a Nikon camera and need this by end of December. I've sent email to them but no one response, I'm thinking to buy it from other store but I have put a dispute in Paypal, how do I escalate my dispute to get money back? The status in my dispute is waiting for seller's response, and the status of my order is "Paypal Reversed", what does this mean?
It is in the paypal resalute center you have to let paypal review the case.
I had the exact same status but they never actually reversed it. you need to make paypal do it.
I ordered a phone on 3rd of December and paid $25 extra for the express delivery which supposed to be delivered in 5 days but until now nothing ,sent 4 emails but no reply not even estimated time or anything at all ,the order number is TAUW380167782, any suggestion or help will be appreciated .
I emailed their support email but only got a response 4 days later.
They can be a bit slow with the dispatching and replying to emails but you will receive your phone.
Pls raise to PayPal asap. Toby deal closed business
If you paid by credit card company than raise with them
Where is my phone? TAUW380168383
It's on its way. Calm down. 9 days is nothing. These guys need at least two weeks to ship anything, despite the times quoted on their website. I ordered the same Xiaomi smartphone on the 24th of November, and it only just arrived today. Although initially it ships via a courier called DPEX, it'll be transferred to Toll once it enters Australia. You can then continue tracking it via the Toll website using the same tracking code Tobydeals provide shortly after dispatch (not your order number).
Thank you very much, they finally replied to me via email, saying that it's out of stock and they are sourcing it... Hopefully I'll get it eventually, thank you!
Toby deals are closed down (bankrupted ?) as of 19 December 2020. See if they shipped it before that, if not... you might have to get your money back.
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