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Terrible customer service and never received my item after a prolonged period of time.
Very unimpressed with the service I received, I purchased a phone off them and a month later I still hadn't received it (seeing as they advertise 5-7 business days delivery) I sent multiple emails asking for help on where my product was and I received no response. I decided to request for a refund and in a matter of hours I recieved an email telling me I was being refunded and the order was cancelled. Very poor service and would not recommend buying anything from them.
The store was very easy to navigate through and the service was great. However the item arrived with several cosmetic dents and scratches. Still works but not happy with the condition of the unit itself despite being packaged well, it was handled poorly with little care.
Great & Fast service
First time I ordered, there was no problem. But the second time was a disaster.
Order was stuck at "processing" for over 2 weeks. Couldn't get any update from them. Finally they said that they were waiting for new stock to arrive (despite the item being "in stock" when I purchased it).
Eventually, they processed a refund stating that the items they received were faulty. But the items were still on there site but for a significantly higher price. Refusing to honour order at original price!
Weeks of delay then cancelled order
Bought a Sony camera battery. Received email that item had shipped but it never turned up. Asked for a tracking number multiple times but Tobydeals ignored my emails. Turns out battery had not shipped. Tobydeals then cancelled my order. Refund was paid.
Do not trust Tobydeals.
Terrible shopping experience
After 12days, still haven’t received it. I paid the express plus insurance but it was left at Melbourne since 1 September. Really terrible experience and will never recommend to others.
Still waiting for delivery
When I paid for the new phone I also paid for express post that stated it would take 3-5 business days to arrive.
That was over 2 weeks ago and have received nothing in regards to when it will arrive.
Long delays -Terrible communicators
I ordered a Xiaomi Mi Note 10 6GB/128GB Dual Sim with Screen Protector and Folding Case (Black) - Midnight Black three weeks ago. I heard nothing for two weeks until I chased up and then they told me it was out of stock. They offered me the same model in green which I accepted. 1 week later they made the same offer again which I again accepted. Since nothing - they don't even respond to my emails. I've got a bad feeling about this...
Apparently not genuine products!!
Xiaomi Redmi note 9s..SMS doesn't work correctly so have gone to Xiaomi site n they verified so not genuine and still waiting for some sort of support from Toby's..not impressed livid actually over300$ phone that doesn't work properly..!!!!!
Worst online store ever
I ordered a product from TobyDeals AU but I am still waiting for the delivery for almost 1 month. (made an order 5 Aug 2020 and today is 1 September 2020). How on earth the delivery of a simple vacuum cleaner takes this long?
Actually the real problem is their poor customer service. They have not even properly informed me regarding these unreasonable & significant delays. I made formal complaints to them but my complaints are ignored not even replied yet. Nobody takes this seriously. I only get automatic emails. No doubt, they are the worst onl...
They deliveried the wrong product
They deliveried the wrong product, a cheaper version of another brand. They made me jump through many hoops to prove that I received the wrong product, photographs of the serial number, the box, the product, bar codes etc. Then they agreed to refund but I had to post it back to Hong Kong, the incorrect product was worth $139, postage $130. They would not cover the postage even though it states on their own website that they will arrange pick up of incorrect products. What do you do? Write this review and warn other people.
It was not made clear on your website, before purchase, that the Osmo Pocket required a smart phone to activate it.
I do not own a smart phone, and therefore cannot activate the item.
I have written an email to your support address explaining this, and requesting how to return the Osmo Pocket and receive a refund.
(There were no issues with browsing or purchasing from your Website, and the item was delivered in good condition, and timely.)
Terrible customer service, respond only when you threaten to take your money back.
Purchased a phone beginning of August, order was still somehow processing 1.5 weeks after order was placed. Sent several emails with no response.
I then started the dispute process with Paypal as nothing was happening. Next thing you know, they send a generic email "apologising for the delay". I go and check my order status online and the order status shows as Paypal reversed when I actually hadn't actioned Paypal to get my money back. Needless to say, I went to Paypal with this evidence and they refunded me my money damn quick.
After that happened, Tobydeals decides to email me saying that they're refunding my money like they decided to do it off their own back.
Useless company. I would rate them 0 stars if I could
Terrible Customer service
They have a good range of products and prices are attractive, however I purchased an item on 31/7 and received it 26/8. It was supposed to be dispatched in 48-72h, not 2 weeks and delievered in max 8 bus days, not one month.
When contacting their customer service, they only replied after a week and didn't want to change the delivery type from standard to expedite. Also, there's no description of what was in the box so I was unaware of the item coming with a foreign electricty plug in (for a different country), as if I am purchasing from the .c...
Had to contact PayPal to get a response from them.
I ordered a Dyson V11 and their website says they ship within 48-72 Business hours. I emailed them 1 week later to find out what’s going on as I still hadn’t received my tracking number which they stated will be sent to me as soon as the item is shipped. Fast forward 2 weeks and I still haven’t heard anything from them.
I had to open a dispute with PayPal to get a response from them and it was surprising how QUICK they responded then. They then sent me an email to say they’re cancelling my order because I opened a dispute with PayPal. Like th...ey already knew they had messed up and PayPal would favour me, which they did prior to me receiving their email. Well what did you expect? I spent almost $900 and had not received a response in 2 weeks, then decided to read reviews and people had the same issue as me so that made me worry even more that I got scammed for $900 when your site says item will be shipped 48-72 business hours after purchase. Also they’re not AUSTRALIAN they’re based in China, I was deceived by the “tobydealsAU” nothing to do with AU except shipping to Australia.
Avoid Toby Deals! Item 'lost in transit', no effort by Toby Deals to resolve, refund or send replacement
Similar review to Jake H. of 26/8. Ordered goods 23/6, money taken 23/7, not shipped until 30/7(!). Tracking shows 10/8 arrival Sydney courier base, not seen since! TD ignored requests of 'whereabouts' for days, claim investigating, little effort or urgency by them or TOLL to resolve, pathetic customer service, not willing to cancel or send replacement goods, but happy to keep my money. AVOID!
Awful shopping experience
I ordered two mobile phones one week ago after checking the reviews here. They mentioned on their website orders are shipped within three business days. But after three days, nothing happened. So I contacted them several times through tickets and emails. Nothing was replied. I now suspect that some of five star ratings given here are fake. If you check reviewers who rated five stars, they have just done the review once here. May be the seller is giving five stars themselves. Be careful!!!Don't buy!!!
Mobile phone made for USA sent to Australia
Why would you send a Motorola Moto One Macro 4GB/64GB Dual Sim - Blue with US power sockets to Australia. Australians ordering items from this site be aware that you may get equipment made for other countries! Just another power converter to carry around. Ordered in June arrived two months later. Never again...
Most Cheapest, but Worst Service
I bought the phone from them for $100 dollars cheaper, but I regret the choice that I choosed this website to order my phone. It took me almost a month to get this product delivered. Their customer support was very poor. DON'T BUY FROM THEM! $100 saving won't be worth it.
Very slow - not in Australia
Not sure why they promote as an Australian company. Items are sent from Hong Kong. A very slow process so far. Still waiting to receive my item. Ordered 6/8/20 and it took 11 days for them to despatch it... It is still in Hong Kong 24/8
Not AU, Not really Express, handling time 6 days before shipping?!
Paid Sunday, including $25 express shipping for a 60% mech keyboard on its own (so a small package), they only shipped it the following Friday after 4pm!!
Not sure why they are use an AU suffix as they are in HK.
No customer service, VERY SLOW AND VERY EXPENSIVE SHIPPING. Never again, just buy local
Bought something almost $1000 almost a month ago .. hasn't been shipped.. not responding to emails
Bought an item costing almost $1000 almost a month ago and haven't heard from them. Hasn't been shipped.. no tracking.. not responding to any emails or messages..
Please send urgently and reply
Worst customer service. Stay away!
Do not shop with Toby Deals AU. Firstly, it's obvious, but this is a Hong Kong company and has no connection to Australia whatsoever. Therefor they have no legal obligation to help customers in any way.
The tracking on my order told me that my parcel arrived in Aus 11 days ago. Because they use Toll, the worst courier service in the world it still hasn't arrived. Toll has been no help, so I contacted Toby Deals customer service 5 days ago. I sent a follow up email 2 days ago and have still not received a reply.
I have however received two emails asking me to review my experience. So I was forced to review without my product.
Yes, these guys might be a cheaper option, but believe me it's not worth the headache.
14 Days no update from processing
I ordered a OnePlus phone on the 6th of August. As of today (20th August) there has been no phone dispatched. Emailed a week ago and was told that the stock would arrive on the 13th of August. Have emailed twice after with no response to get an update on when it would be shipped. Irresponsible to sell a product you don't have in stock. Will be cancelling my order through paypal, make sure if you want to take the gamble to use PayPal so you can at least get your money back
I purchase a robot vacuum and the order was smooth from processing to picked. In the email, it stated that : “Please be informed that your parcel has been picked up by courier and left our warehouse. Rest assured that once we receive the tracking number of your parcel from courier, we will send you another "Dispatched" email with tracking number inside for your reference.
My order did not proceed any further. That was more than 1.5 weeks ago and emails to tobydeals , the only way to communicate with them, were ignored. No tracking number and all communication from tobydeals ceased. I doubt it was ever sent. I am now raising a paypal dispute.
I can’t recommend buying from them.
The Bad service and Too late Delivery
Never response on time
No Satisfied at all
Bad quality and bad customer service
They reply email after 7 days.
Delivery not from Australia its from china or honk Kong and estimate 30 to 60 days for arrived.
Questions & Answers
I bought a Nikon camera and need this by end of December. I've sent email to them but no one response, I'm thinking to buy it from other store but I have put a dispute in Paypal, how do I escalate my dispute to get money back? The status in my dispute is waiting for seller's response, and the status of my order is "Paypal Reversed", what does this mean?
It is in the paypal resalute center you have to let paypal review the case.
I had the exact same status but they never actually reversed it. you need to make paypal do it.
I ordered a phone on 3rd of December and paid $25 extra for the express delivery which supposed to be delivered in 5 days but until now nothing ,sent 4 emails but no reply not even estimated time or anything at all ,the order number is TAUW380167782, any suggestion or help will be appreciated .
I emailed their support email but only got a response 4 days later.
They can be a bit slow with the dispatching and replying to emails but you will receive your phone.
Pls raise to PayPal asap. Toby deal closed business
If you paid by credit card company than raise with them
Where is my phone? TAUW380168383
It's on its way. Calm down. 9 days is nothing. These guys need at least two weeks to ship anything, despite the times quoted on their website. I ordered the same Xiaomi smartphone on the 24th of November, and it only just arrived today. Although initially it ships via a courier called DPEX, it'll be transferred to Toll once it enters Australia. You can then continue tracking it via the Toll website using the same tracking code Tobydeals provide shortly after dispatch (not your order number).
Thank you very much, they finally replied to me via email, saying that it's out of stock and they are sourcing it... Hopefully I'll get it eventually, thank you!
Toby deals are closed down (bankrupted ?) as of 19 December 2020. See if they shipped it before that, if not... you might have to get your money back.
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