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Toby Deals

Toby Deals (page 4 of 11)

4.1 from 2,450 reviews · View Statistics
See the Best Electronics & Computing Shops in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

  • Product Quality
    1.8 (162)
  • Return Claim MadeYes (45) · No (184)
  • Shipping
    1.5 (166)
  • Warranty Claim MadeYes · No (270)
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Terrible customer service and never received my item after a prolonged period of time.

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Very unimpressed with the service I received, I purchased a phone off them and a month later I still hadn't received it (seeing as they advertise 5-7 business days delivery) I sent multiple emails asking for help on where my product was and I received no response. I decided to request for a refund and in a matter of hours I recieved an email telling me I was being refunded and the order was cancelled. Very poor service and would not recommend buying anything from them.

Arrived damaged

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The store was very easy to navigate through and the service was great. However the item arrived with several cosmetic dents and scratches. Still works but not happy with the condition of the unit itself despite being packaged well, it was handled poorly with little care.

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Ace
Ace
  • 3 reviews
  • 2 likes

Great & Fast service

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First time I ordered, there was no problem. But the second time was a disaster.
Order was stuck at "processing" for over 2 weeks. Couldn't get any update from them. Finally they said that they were waiting for new stock to arrive (despite the item being "in stock" when I purchased it).
Eventually, they processed a refund stating that the items they received were faulty. But the items were still on there site but for a significantly higher price. Refusing to honour order at original price!

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Weeks of delay then cancelled order

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Bought a Sony camera battery. Received email that item had shipped but it never turned up. Asked for a tracking number multiple times but Tobydeals ignored my emails. Turns out battery had not shipped. Tobydeals then cancelled my order. Refund was paid.

Do not trust Tobydeals.

Marcus
MarcusHobart, TAS

Terrible shopping experience

published

After 12days, still haven’t received it. I paid the express plus insurance but it was left at Melbourne since 1 September. Really terrible experience and will never recommend to others.

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Still waiting for delivery

published

When I paid for the new phone I also paid for express post that stated it would take 3-5 business days to arrive.
That was over 2 weeks ago and have received nothing in regards to when it will arrive.

Peter F.
Peter F.Greater Melbourne (Inner), VIC
  • 4 reviews
  • 10 likes
  • Verified

Long delays -Terrible communicators

published

I ordered a Xiaomi Mi Note 10 6GB/128GB Dual Sim with Screen Protector and Folding Case (Black) - Midnight Black three weeks ago. I heard nothing for two weeks until I chased up and then they told me it was out of stock. They offered me the same model in green which I accepted. 1 week later they made the same offer again which I again accepted. Since nothing - they don't even respond to my emails. I've got a bad feeling about this...

Shelley
ShelleySydney Surrounds, NSW
  • 4 reviews
  • 2 likes
  • Verified

Apparently not genuine products!!

published

Xiaomi Redmi note 9s..SMS doesn't work correctly so have gone to Xiaomi site n they verified so not genuine and still waiting for some sort of support from Toby's..not impressed livid actually over300$ phone that doesn't work properly..!!!!!

Kevin K.
Kevin K.Sydney, NSW

Worst online store ever

published
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Electrosuxs
ElectrosuxsSydney, NSW

They deliveried the wrong product

published

They deliveried the wrong product, a cheaper version of another brand. They made me jump through many hoops to prove that I received the wrong product, photographs of the serial number, the box, the product, bar codes etc. Then they agreed to refund but I had to post it back to Hong Kong, the incorrect product was worth $139, postage $130. They would not cover the postage even though it states on their own website that they will arrange pick up of incorrect products. What do you do? Write this review and warn other people.

Very Disappointed

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It was not made clear on your website, before purchase, that the Osmo Pocket required a smart phone to activate it.
I do not own a smart phone, and therefore cannot activate the item.
I have written an email to your support address explaining this, and requesting how to return the Osmo Pocket and receive a refund.
(There were no issues with browsing or purchasing from your Website, and the item was delivered in good condition, and timely.)

Jesse
JesseSouth East Queensland, QLD
  • Verified

Terrible customer service, respond only when you threaten to take your money back.

published

Purchased a phone beginning of August, order was still somehow processing 1.5 weeks after order was placed. Sent several emails with no response.

I then started the dispute process with Paypal as nothing was happening. Next thing you know, they send a generic email "apologising for the delay". I go and check my order status online and the order status shows as Paypal reversed when I actually hadn't actioned Paypal to get my money back. Needless to say, I went to Paypal with this evidence and they refunded me my money damn quick.

After that happened, Tobydeals decides to email me saying that they're refunding my money like they decided to do it off their own back.

Useless company. I would rate them 0 stars if I could

Terrible Customer service

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Sofia S.
Sofia S.South East Queensland, QLD

Had to contact PayPal to get a response from them.

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intacam
intacamSydney, NSW
  • 4 reviews
  • 2 likes

Avoid Toby Deals! Item 'lost in transit', no effort by Toby Deals to resolve, refund or send replacement

published

Similar review to Jake H. of 26/8. Ordered goods 23/6, money taken 23/7, not shipped until 30/7(!). Tracking shows 10/8 arrival Sydney courier base, not seen since! TD ignored requests of 'whereabouts' for days, claim investigating, little effort or urgency by them or TOLL to resolve, pathetic customer service, not willing to cancel or send replacement goods, but happy to keep my money. AVOID!

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Htein Linn A.
Htein Linn A.Sydney, NSW

Awful shopping experience

published

I ordered two mobile phones one week ago after checking the reviews here. They mentioned on their website orders are shipped within three business days. But after three days, nothing happened. So I contacted them several times through tickets and emails. Nothing was replied. I now suspect that some of five star ratings given here are fake. If you check reviewers who rated five stars, they have just done the review once here. May be the seller is giving five stars themselves. Be careful!!!Don't buy!!!

acpcbr
acpcbrCanberra 2600, ACT
  • 5 reviews
  • 1 like

Mobile phone made for USA sent to Australia

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Why would you send a Motorola Moto One Macro 4GB/64GB Dual Sim - Blue with US power sockets to Australia. Australians ordering items from this site be aware that you may get equipment made for other countries! Just another power converter to carry around. Ordered in June arrived two months later. Never again...

Equator Tree
Equator TreeSouth East Queensland, QLD
  • 2 reviews
  • 3 likes

Most Cheapest, but Worst Service

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I bought the phone from them for $100 dollars cheaper, but I regret the choice that I choosed this website to order my phone. It took me almost a month to get this product delivered. Their customer support was very poor. DON'T BUY FROM THEM! $100 saving won't be worth it.

Photo_mum
Photo_mumSouth East Queensland, QLD
  • 7 reviews
  • 4 likes
  • Verified

Very slow - not in Australia

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Not sure why they promote as an Australian company. Items are sent from Hong Kong. A very slow process so far. Still waiting to receive my item. Ordered 6/8/20 and it took 11 days for them to despatch it... It is still in Hong Kong 24/8

Adrian
Adrian
  • 2 reviews
  • 2 likes

Not AU, Not really Express, handling time 6 days before shipping?!

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Paid Sunday, including $25 express shipping for a 60% mech keyboard on its own (so a small package), they only shipped it the following Friday after 4pm!!

Not sure why they are use an AU suffix as they are in HK.

No customer service, VERY SLOW AND VERY EXPENSIVE SHIPPING. Never again, just buy local

an0n
an0nAU
  • 6 reviews
  • 4 likes

Bought something almost $1000 almost a month ago .. hasn't been shipped.. not responding to emails

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Bought an item costing almost $1000 almost a month ago and haven't heard from them. Hasn't been shipped.. no tracking.. not responding to any emails or messages..

Please send urgently and reply

Tom F.
Tom F.Greater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 2 likes

Worst customer service. Stay away!

published

Do not shop with Toby Deals AU. Firstly, it's obvious, but this is a Hong Kong company and has no connection to Australia whatsoever. Therefor they have no legal obligation to help customers in any way.
The tracking on my order told me that my parcel arrived in Aus 11 days ago. Because they use Toll, the worst courier service in the world it still hasn't arrived. Toll has been no help, so I contacted Toby Deals customer service 5 days ago. I sent a follow up email 2 days ago and have still not received a reply.
I have however received two emails asking me to review my experience. So I was forced to review without my product.
Yes, these guys might be a cheaper option, but believe me it's not worth the headache.

14 Days no update from processing

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I ordered a OnePlus phone on the 6th of August. As of today (20th August) there has been no phone dispatched. Emailed a week ago and was told that the stock would arrive on the 13th of August. Have emailed twice after with no response to get an update on when it would be shipped. Irresponsible to sell a product you don't have in stock. Will be cancelling my order through paypal, make sure if you want to take the gamble to use PayPal so you can at least get your money back

John
JohnSouth East Queensland, QLD
  • 2 reviews
  • 3 likes

No communication

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I purchase a robot vacuum and the order was smooth from processing to picked. In the email, it stated that : “Please be informed that your parcel has been picked up by courier and left our warehouse. Rest assured that once we receive the tracking number of your parcel from courier, we will send you another "Dispatched" email with tracking number inside for your reference.

My order did not proceed any further. That was more than 1.5 weeks ago and emails to tobydeals , the only way to communicate with them, were ignored. No tracking number and all communication from tobydeals ceased. I doubt it was ever sent. I am now raising a paypal dispute.

I can’t recommend buying from them.

ZAHID
ZAHIDSydney, NSW
  • 2 reviews
  • 1 like

The Bad service and Too late Delivery

published

Never response on time
No Satisfied at all
Bad quality and bad customer service
They reply email after 7 days.
Delivery not from Australia its from china or honk Kong and estimate 30 to 60 days for arrived.

Page 4 of 11

Questions & Answers

Kitty
Kittyasked

I bought a Nikon camera and need this by end of December. I've sent email to them but no one response, I'm thinking to buy it from other store but I have put a dispute in Paypal, how do I escalate my dispute to get money back? The status in my dispute is waiting for seller's response, and the status of my order is "Paypal Reversed", what does this mean?

1 answer
Nathan
Nathan

It is in the paypal resalute center you have to let paypal review the case.
I had the exact same status but they never actually reversed it. you need to make paypal do it.

Gulzar R.
Gulzar R.asked

I ordered a phone on 3rd of December and paid $25 extra for the express delivery which supposed to be delivered in 5 days but until now nothing ,sent 4 emails but no reply not even estimated time or anything at all ,the order number is TAUW380167782, any suggestion or help will be appreciated .

3 answers
SKN
SKN

I emailed their support email but only got a response 4 days later.

anglosaxon1969
anglosaxon1969

They can be a bit slow with the dispatching and replying to emails but you will receive your phone.

Jay
Jay

Pls raise to PayPal asap. Toby deal closed business
If you paid by credit card company than raise with them

Maxim M.
Maxim M.asked

Where is my phone? TAUW380168383

12 answers
Dagabix
Dagabix

It's on its way. Calm down. 9 days is nothing. These guys need at least two weeks to ship anything, despite the times quoted on their website. I ordered the same Xiaomi smartphone on the 24th of November, and it only just arrived today. Although initially it ships via a courier called DPEX, it'll be transferred to Toll once it enters Australia. You can then continue tracking it via the Toll website using the same tracking code Tobydeals provide shortly after dispatch (not your order number).

Maxim M.
Maxim M.

Thank you very much, they finally replied to me via email, saying that it's out of stock and they are sourcing it... Hopefully I'll get it eventually, thank you!

A Driver
A Driver

Toby deals are closed down (bankrupted ?) as of 19 December 2020. See if they shipped it before that, if not... you might have to get your money back.

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