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Superb service, great quality. I bought several mobile phones from them. We are really happy and got good service from them. I will recommend them to buy mobile. Thanks for your great service.
Great & Fast service
First time I ordered, there was no problem. But the second time was a disaster.
Order was stuck at "processing" for over 2 weeks. Couldn't get any update from them. Finally they said that they were waiting for new stock to arrive (despite the item being "in stock" when I purchased it).
Eventually, they processed a refund stating that the items they received were faulty. But the items were still on there site but for a significantly higher price. Refusing to honour order at original price!
Great as advertised
Good product as advertised , fast shipping from overseas considering corona virus. I can recommend this store if you are considering shopping here. Cheap prices, fast shipping and a good product
Weeks of delay then cancelled order
Bought a Sony camera battery. Received email that item had shipped but it never turned up. Asked for a tracking number multiple times but Tobydeals ignored my emails. Turns out battery had not shipped. Tobydeals then cancelled my order. Refund was paid.
Do not trust Tobydeals.
Terrible shopping experience
After 12days, still haven’t received it. I paid the express plus insurance but it was left at Melbourne since 1 September. Really terrible experience and will never recommend to others.
Order took 14 days to deliver
Ordered a Redmi Note 9 Pro from Tobydeals on 31/08/20. After 9 days (07/09/20), the status is still "processing". Their website mentioned the phone is in stock?. Forwarded 2 emails with NO response.
Edited: Persisted and it was delivered after 14 days on 14/09/20 in good condition.
Still waiting for delivery
When I paid for the new phone I also paid for express post that stated it would take 3-5 business days to arrive.
That was over 2 weeks ago and have received nothing in regards to when it will arrive.
Pleased to see it arrive
I ordered the new Samsung S20 mobile phone and after reading reviews stating how people hadn't received any communication from the courier or company as was promised in the one and the only email received, and how they hadn't been sent their order or weren't refunded, I began to worry. I had not been sent any tracking number and had only been sent one email from Toby Deals confirming my order and payment over a two week period. I wrote to the company inquiring about my order, I still have had no answer, I use Pay Pal so was prepared to contac...t them if I needed to, but the day after this the courier arrived with my new phone. I can only comment on my dealings with Toby Deals, so here they are. I got a great deal on the newest phone in the Samsung Galaxy range, it arrived safely as it was packaged so well it took me a long time to unwrap it. The time it took to arrive was about fifteen days, which I think is OK as it came from Hong Kong. I am happy with my purchase from Toby Deals. I think, however, this company needs to improve its communication with customers.
Anker Soundcore Liberty Air 2 True Wireless Earphone
Brilliant shopping experience, received the item a week from ordering and well-cheaper than what was advertised on other sites. I was a tad hesitant to buy from Toby Deals never having bought before but have been very happy with the whole experience and expediency in shipping to Australia from HK.
I bought because of WFH and was looking for a pair of headphones that I could listen to music on but also were good for Zoom calls. Sound-wise, the headphones are great and while tricky to get consistently set-up for Zoom, the microphone and voice cl...arity in meetings has been fantastic in the few days I've had them. Range is brilliant, I can quite easily be 20 feet away from from PC / connected device and the Bluetooth connection is still perfect, that is also going through walls. The one downside and the reason they aren't a 5-star review is the fit quality - it's rubbish... If I could provide one feedback to Anker it would be to get improved ear fit. I have spent the last few days with all the ear adjustments changing them over to get a better fit and I am still not completely happy with. So for sound quality, microphone, speed of charge and Bluetooth: 5-star
Much better this time.
I was disappointed with my first experience with Toby Deals due to the excessive delays but had no issues with the item when it eventually arrived.
Decided to give them another go and this time the service was much better and item sent and received in a much better time frame.
Item was as described and is working correctly
Vacuum Cleaner is excellent
I purchased a Dreame 9 cordless vacuum cleaner from Tobydeals au. Even though its an au web address it is in China so expect a long delivery time with little tracking. Mine took about 4 weeks. I did get a response on email after a couple of tries so i think that is just them being very busy not because they are not legit.
The Vacuum cleaner is fantastic and much better than the previous one i had. Its quite powerful and has excellent attachments and actually sucks up kitty litter and everything else. The charge lasts for twice as long as my old...
Apparently not genuine products!!
Xiaomi Redmi note 9s..SMS doesn't work correctly so have gone to Xiaomi site n they verified so not genuine and still waiting for some sort of support from Toby's..not impressed livid actually over300$ phone that doesn't work properly..!!!!!
Pretty good but not perfect
Samsung Watch. Great price!! Delivery a little slow but still good. Product came with UK power plug instead of Australian. I can get around it with USB but not ideal
Worst online store ever
I ordered a product from TobyDeals AU but I am still waiting for the delivery for almost 1 month. (made an order 5 Aug 2020 and today is 1 September 2020). How on earth the delivery of a simple vacuum cleaner takes this long?
Actually the real problem is their poor customer service. They have not even properly informed me regarding these unreasonable & significant delays. I made formal complaints to them but my complaints are ignored not even replied yet. Nobody takes this seriously. I only get automatic emails. No doubt, they are the worst onl...
They deliveried the wrong product
They deliveried the wrong product, a cheaper version of another brand. They made me jump through many hoops to prove that I received the wrong product, photographs of the serial number, the box, the product, bar codes etc. Then they agreed to refund but I had to post it back to Hong Kong, the incorrect product was worth $139, postage $130. They would not cover the postage even though it states on their own website that they will arrange pick up of incorrect products. What do you do? Write this review and warn other people.
Pretty good so far!
Was easy to find what I needed, the range was good and the product seems to be of good quality. The customer service response was slow though, I had to cancel an order which took a number of days but had no response until the following wee - I think weekend support is needed to overcome this.
Good clear communication and tracking
The product arrived in good order although it took 17 days to get here, this is the only reason I do not give a 5 star review. Otherwise I am very very happy and I would recommend as this is my second purchase from Toby Deals.
Terrible Customer service
They have a good range of products and prices are attractive, however I purchased an item on 31/7 and received it 26/8. It was supposed to be dispatched in 48-72h, not 2 weeks and delievered in max 8 bus days, not one month.
When contacting their customer service, they only replied after a week and didn't want to change the delivery type from standard to expedite. Also, there's no description of what was in the box so I was unaware of the item coming with a foreign electricty plug in (for a different country), as if I am purchasing from the .c...
Had to contact PayPal to get a response from them.
I ordered a Dyson V11 and their website says they ship within 48-72 Business hours. I emailed them 1 week later to find out what’s going on as I still hadn’t received my tracking number which they stated will be sent to me as soon as the item is shipped. Fast forward 2 weeks and I still haven’t heard anything from them.
I had to open a dispute with PayPal to get a response from them and it was surprising how QUICK they responded then. They then sent me an email to say they’re cancelling my order because I opened a dispute with PayPal. Like th...ey already knew they had messed up and PayPal would favour me, which they did prior to me receiving their email. Well what did you expect? I spent almost $900 and had not received a response in 2 weeks, then decided to read reviews and people had the same issue as me so that made me worry even more that I got scammed for $900 when your site says item will be shipped 48-72 business hours after purchase. Also they’re not AUSTRALIAN they’re based in China, I was deceived by the “tobydealsAU” nothing to do with AU except shipping to Australia.
Great product great price!!
Was delivered little behind schedule this was not the fault of this company and I was a little baffled as to why it being brought from an AU company why it was shipped from Hong Kong? Thanks it was exactly what I had purchased.
Avoid Toby Deals! Item 'lost in transit', no effort by Toby Deals to resolve, refund or send replacement
Similar review to Jake H. of 26/8. Ordered goods 23/6, money taken 23/7, not shipped until 30/7(!). Tracking shows 10/8 arrival Sydney courier base, not seen since! TD ignored requests of 'whereabouts' for days, claim investigating, little effort or urgency by them or TOLL to resolve, pathetic customer service, not willing to cancel or send replacement goods, but happy to keep my money. AVOID!
solid tracking service
abit of wait typicall for overseas products happy to see that the products I purchased are genuine and not cheap knock offs would recommend to a friend or some who wants a good deal a particular product
This company really helped.
The store was really easy to navigate. It was also the best deal and I saved $200 from ordering through them.
I made a mistake of putting the wrong delivery address, but together we sorted it out and for that I'm very grateful.
Original phone but delay with delivery.
I ordered and paid online for Samsung Galaxy S10 Lite, it took 2 weeks to dispatch to Australia and when arrived in Australia took another 2 weeks to deliver by Toll to my home.
The phone was in the original box and after 1 month the phone is still working perfectly.
I can't blame the company for the delay in delivery du to Covid-19 but they must don't say it will dispatch in 3 days.
I think they don't have all the stock in their website probably du to a shortage with their suppliers, but they don't advertise that so they don't loss their customers.
The phone I bought it's not available now in their website anymore.
Quite slow but reliable.
I bought a mid tier phone from the Toby Deals website and after eleven days I have not received shipping information and had no reply from an email questioning the dispatch. Eventually after three weeks the phone arrived. It was exactly as described. This website is reliable but to take advantage of some of the best prices around you have to be prepared to wait and not get answers to your emails.
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