no delivery, no answer - do not have business with them
I purchased there a Sigma 150-600 mm lens for Canon a week ago. Likely decided to pay by PayPal. The money has been taken immediately and I got a receipt on my email. Nothing since then. Tried to contact them via their chat, email and paypal but no answer. Now asked PayPal to return my money.
Absolutely do not recommend them.
no customer service no response ..no order confirmation.. no despatch info
Looking for a reasonably prices phone and Asked a question through their chat system,about a phone before i bought and was answered within minutes....so was happy and bought a phone as a GUEST on their online portal ..so then...no order confirmation, no despatch info.. nothing at all to trace the order
But the money came off my credit card immediately ....
Now 5 days later ive sent numerous messaged, emails etc.. with absolutely no response.. I think ive lost my money.. would not buy from these scammers again... they are in hongkong and you cannot get in contact with them..... DO NOT USE THESE SCAMMERS....
Not a good deal at Tobydeals
Like others I ordered a phone.
I had No conformation email of the purchase.
I had No conformation from their support team.
I had No response from their RMA (Return Merchandise Authorization)
I made the purchase thinking it was an Australian site, payment was then taken by TobydealsUK ??
Thank you to Paypal for returning my money.
The time it took to get my money back, I'd rather spend the extra $100 and get it from a local shop next time.
Product pretty average, definitely not worth $280. Customer care is absolutely appalling.
Item went missing but they wouldn't reply to ANY of my emails. Asked for a refund - no response. Was not aware item was coming from another country. Definitely won't buy from this store ever again.
No delivery, no email, no customer service
I ordered a hoover on 27th May. My order says processing. I have emailed them 4 times and nobody has responded. It says that it would be sent 24-72 hours from ordering. I can not find a tracking number.
No service, no replies and no product
Ordered a vacuum cleaner from this site, after two weeks my order was still in processing so I contacted them to ask when this would be sent, 3 weeks later and 4 more emails my order is still in processing and still have not had a reply or an update on my order. Given that sites states that All orders will ship within 24 to 72 working hours I would have expect this to be shipped weeks ago. Due to the lack of any communication I am now seeking a refund through PayPal. Will not be using or recommending this site anyone
Worst customer service ever and haven't got my parcel yet
This was my first purchase and will be last for sure. Ordered my phone on 9th June and haven't got it yet. I know every delivery is getting delayed but even got no single response from support team regarding my parcel. I am hoping for my refund.
These people doesnt care customers at all, almost scammed if it wasn't paypal
I have attempted 3 times on their webchat and emailed 3 times for the 2 phones I ordered. They are not interested in sending the phones, giving a tracking number or any update. After 16 days without any response at all, i had to dispute on Paypal trying to recover the money.
I see some people got their orders, i wish them luck that they won't need any warranty claim.
Good Phone and price as advertised Poor service.
No reply to emails, on line reply bot or their courier DPLEX. Incorrect address on parcel. Took 7 days to track down their contracted courier TOLL to arrange delivery. Well packaged product as stated. No communication.
Unreliable overseas outfit dressed up as an Australian Store.
Be warned. This is clearly NOT an Australian operation.
My fully paid for, in stock item has still not been sent after 10 days. Radio silence.
No updates. No response to emails (there is no ticket system, you just have to email them). I may as well have ordered from any random overseas website.
I'm surprised at their high rating on ProductReview. TrustPilot rating for TobyDeals is 2.3 stars / "poor" with 46% bad reviews - most with similar experiences to mine.
Frustrating to deal with
I had bought 3 products over the last 18 months and then bought a 4th., a Samsung tablet recently. Placed order, paid with PayPal as usual, checked a week later and order status was "processing". 2 weeks later I checked again and still "processing". At the 4 week mark and still "processing" I emailed them and asked whether there was a problem. No response. At the 5 week mark I emailed again and asked why my order was still "processing". No response. at 7 weeks the order status was still "processing". I emailed again and pointed out that it had ...been 7 weeks since they had accepted my order and they were paid on the same day by PayPal, where are my goods? No response. I decided to give them another week and then pursue PayPal's refund policy. Well knock me over with a feather at 8 weeks the order status suddenly changed to "Completed" and the usual limited tracking link was active. I got the tablet at 9 1/2 weeks from order. Wholly unsatisfactory. I will never deal with them again as they have been totally uncommunicative and the whole process left me feeling that I was going to be ripped off. Never again Toby Deals!
Airpods pro, good product, terrible customer service & business ethics
Purchased Airpods Pro, great product from Toby's Deals as price was cheapest but they don't respond to emails or chat messages or even provide a receipt of purchase or tax invoice, only order summary which displays $0 shipping charge, but the amount deducted from my account is almost $14 more with no notification. Very dodgy business model!
The worst company I have ever ordered from.
If 0 stars was a rating I think it would be to much. 3 weeks since ordering an expensive set of gaming headphones, multiple emails and still not a single reply or tracking. Nothing other than the original confirmation email. I've honestly ordered hundreds of intend online, sometimes in excess of $1000. But never have I ever feared for a package like I do right now. Honestly have no idea if it's even been sent yet, if I've just been straight up scammed, if it sunk with those containers the boat off Australia lost. No idea. Extremely poor form co...nsidering they advertise arrival within 6-8 buissness days to Australia and it's been like 16+. Technically breaching Australian consumer law but what do these care. I would recommend avoiding at all costs! Maybe you could risk it on something under $50. But if your ordering something expensive please please avoid. And Toby staff if you are reading this get off your lazy oriental crap and reply to my damn emails.
Very unhappy customer
I thought with you AU initials that you were an Australian company! 3 weeks later I still haven't recieved my phone! I paid for insurance and 3to5 days delivery?scam?
NOT WORTH THE RISK
Ordered 2 phones on 17th May The only correspondence was the original email to say order placed and of course my PayPal confirmation. I emailed 3 times requesting updates and also sent 3 messages via Facebook Messenger, Not 1 reply. After reading negative reviews I contacted PayPal and asked them to please contact them and request ETA on delivery. Within about 2 hrs I had an email from Tobys Deals stating they were refunding thru PayPal. No explanation as to why. The price was very good so I am guessing this is just a scam. Thank God I paid via PayPal
Not a scam - just long delivery, poor communication and watch out for extra fees
I purchased a AU$839 mobile phone. It took 3 weeks to be delivered with only 2 auto emails to confirm the delivery status. I sent 3 emails enquiring where my order was and none of them were answered.
If the price saving is worth this frustrating delivery experience go for it. If I were to buy this product again I would pay slightly more with a local retailer and faster delivery time.
Before I received my product the retail price had reduced by AU$50 which I did not benefit from even though I still did not have my product! Very frustrating!!
customer service - non existent
we ordered a phone. it is 3 weeks later and no update, multiple emails have not been answered, finally filed complaint with credit card. DO NOT buy from them. scammers.
Ordered amazon fire stick 6 weeks ago. Still not shipped, wrote to their customer service twice for an update, no response. Now have to make a claim through my credit card company for a refund. I believe this company to be a scam, I would never order from them again.
I would not purchase anything expensive from this Hong Kong mob.
We have used in the past without too much issue. But a few weeks ago I paid $1800 for a camera, and selected express courier (advertised 3 to 4 days delivery) and insurance. It took 2 weeks to be packaged up and supposedly given to the courier, it has been 3 days and no update from the courier. The worst part is, despite the emails I have sent them they have not responded at all explaining what is happening, only automated emails. I'm not sure how I could claim insurance on the item either as I cannot get a hold of anyone. Would have been better off spending a few more dollars and buying locally.
Avoid. Item Paid - no delivery update
I ordered and paid for an item (AUD $500+) on 30 April 2020. As at 15 May 2020, I've emailed twice for an update and have had no response. Most customers understand there are current delays in delivery due to COVID-19 but there has been no information on the status of my order. Avoid Toby Deals - the worst online experience for purchases and especially for high value tech goods.
hard to trust: 4 emails no response on a $2,000 order
Didn't tell me until after I ordered that the product was on backorder, 3 emails not responded to and charged for express delivery. Have I lost $2,000 with them? Yes I understand it is a terrible time right now, but they are not responding.
Fake or Scam
Payed for a phone. Did not receive it. No communication for 3 weeks. I contacted them several times and had no response. had to dispute it via PayPal. Not worthit
Be aware, Scammer
Never received my phone. No response or comunication from seller. Never got a tracking number. Do yourself a favor and buy somewhere else and save the hassle of claiming money back.
Got my money and won't answer my e-mails.
easy to find, satisfied with range, don't know haven't got it. No communication. No tracking number. No reply to my question and e-mails. No notification of dispatch. considering legal action
JUST AWFUL.THEY LIE!! They don't have inventory!
They don't have inventory of the products you are ordering. Placed an order 4 weeks ago and so far they are still telling me they are waiting for their supplier to ship the product to them, only then will they ship it to me.
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