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Toby Deals

Toby Deals

4.1 from 2,452 reviews · View Statistics
See the Best Electronics & Computing Shops in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Toby Deals

Reviews

  • Product Quality
    3.9 (66)
  • Return Claim MadeYes (4) · No (77)
  • Shipping
    2.9 (61)
  • Warranty Claim MadeYes · No (85)
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Dan
Dan
  • 2 reviews
  • 2 likes

Slow service and poor communication

published
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy M31
Philip Y.
Philip Y.Greater Melbourne (Inner), VIC

One product 5 star the other 0 stars

published

Ordered a galaxy s20+ and a note 20 ultra. The s20+ arrived within a week. The note 20 ultra sold to me as in stock was eventually a cancelled order as no stock.

Product Quality
5/5
Shipping
5/5
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy S20 128GB (4G)
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The reviewer stated that an incentive was offered for this review

Joseph
Joseph
  • 2 reviews

Delivered as stated but room for improvement

published

I bought some audio gear from them and duly delivered, but user manual was in Chinese and had to get another printed at my own cost/ inconvenience. However, audio item was delivered in reasonable time and in good condition which is the main thing. Definitely not scammers...you will get your order but maybe a little later than if you got it in Australia. Recommended...but remind them to send all instructions in English-lol!

Product Quality
5/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
j3sPd2oW9WT2
j3sPd2oW9WT2Conder 2906, ACT
  • Verified

Awesome Watch

published
Product Quality
4/5
Shipping
1/5
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedAmazfit GTS
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The reviewer stated that an incentive was offered for this review

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Arvinder S.
Arvinder S.Greater Melbourne (Metropolitan), VIC

Not getting what you are paying for

published

Phone I ordered was cheaper than RetIl shop(Samsung A71) but on receiving it get to kniw its not an Australian model phone so the charger cannot be plugged in Australian powerpoint. Had to spent another $45 on charger.

Product Quality
3/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy A71
josh
joshRichmond-Tweed, NSW

haven't received item

published

ordered 2 of the same items at the same time, received one of them over a week ago and haven't got the other yet..

Product Quality
3/5
Shipping
1/5
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy Buds+
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The reviewer stated that an incentive was offered for this review

Bulwafa
BulwafaGreater Melbourne (Outer), VIC
  • 2 reviews
  • 2 likes

Cheap in every way.

published
Product Quality
5/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSigma 100-400mm

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nocturnalmaiden
nocturnalmaidenSouth West, WA
  • 2 reviews

Items are from Hong Kong not Australia

published

Bought a Samsung S20 for $920 AUD thinking they were an Australian distributor. Came from Hong Kong and took almost a month to arrive. Phone was sealed and seemed new but had Asian power cord. They put in an adaptor which I'll never use. Also, no ABN obviously which is an issue if we want to claim the phone on tax. Yes, I was attracted by the marginally lower price than other Australian suppliers. No, I won't buy again from this site for warranty and GST issues.

Product Quality
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedPhone

Product was OK

published

I bought 2 oneplus phones (8 & Nord). I had some issues with oneplus 8 when i made phones calls, but i got away after few weeks.

Product Quality
3/5
Shipping
3/5
Return Claim MadeNo
Warranty Claim MadeNo
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The reviewer stated that an incentive was offered for this review

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LMarr
LMarrGreater Melbourne (Metropolitan), VIC
  • 11 reviews
  • 6 likes
  • Verified

Nice Product but no Customer Support

published

I purchased the 360 Video Doorbell from Toby Deals. Delivery time was good and product was fine, but did not come with an Australian plug. This was not mentioned in the description, and so I had to wait another week to install the product. I emailed the company and have still not received a reply. I had to purchase an AU converter plug so that I was able to use the product, but the plug juts out from the wall and looks ugly. The converter cost me an additional AU$25, which I wasn't very happy about either. Very disappointing that I didn't receive any reply from the company which makes me think their customers aren't that important. I was offered a $10 coupon to write a review, but I doubt very much that I will be using it.

Product Quality
4/5
Return Claim MadeNo
Warranty Claim MadeNo
Product Purchased360 Video Doorbell
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The reviewer stated that an incentive was offered for this review

Couldn't deliver - twice!

published

I ordered a Fujifilm 15-45mm lens twice and both times the order was not fulfilled, though I received refunds promptly.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedFujifilm 15-45mm lens
Elise
EliseGreater Melbourne (Inner), VIC
  • 2 reviews

Let down by delivery

published

Toby Deals site provided a good price, easy ordering & quick delivery (<10 days); text message received on the day but no option for alternative delivery location if I wasn't home. Luckily I was home. Products well packaged in bubble wrap but unpadded postal bag was a bit disappointing. Happy with the product and service up to the delivery stage.

Product Quality
5/5
Shipping
3/5
Return Claim MadeNo
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

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Zac
ZacGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 1 like

Item still not recieved, Support not responding.

published

My item has been stuck shipping for over 2 weeks now, no movement or updates.
TobyDealsAU support ignore my emails and calls and I have had no response or assistance.
Not impressed.
Item was allegedly sent with DPEX which has TERRIBLE shipping reviews online.

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple AirPods Pro

Legit products bad customer service

published

Products are legitimate and great, the problem is their communication. I paid for express delivery - it was exactly the same as regular postage. Also when their items aren't in stock they don't show that, they let you buy it and wait. Once get ask them when it will actually be sent they auto reply with a generic message, if you follow up on that and ask again you wait a few days and get the same generic message. DON'T PAT FOR EXPRESS - it makes no difference. After saying all of this I do recommend them for their products, not the swrvice

Product Quality
5/5
Shipping
2/5
Return Claim MadeNo
Warranty Claim MadeNo
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The reviewer stated that an incentive was offered for this review

Slow to ship

published

Great price but then took ages to ship, few emails and excuses to why late and was bit frustrating but once it was shipped delivery was fast. Would buy again so long as I was prepared for the wait

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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Questions & Answers

Kitty
Kittyasked

I bought a Nikon camera and need this by end of December. I've sent email to them but no one response, I'm thinking to buy it from other store but I have put a dispute in Paypal, how do I escalate my dispute to get money back? The status in my dispute is waiting for seller's response, and the status of my order is "Paypal Reversed", what does this mean?

1 answer
Nathan
Nathan

It is in the paypal resalute center you have to let paypal review the case.
I had the exact same status but they never actually reversed it. you need to make paypal do it.

Gulzar R.
Gulzar R.asked

I ordered a phone on 3rd of December and paid $25 extra for the express delivery which supposed to be delivered in 5 days but until now nothing ,sent 4 emails but no reply not even estimated time or anything at all ,the order number is TAUW380167782, any suggestion or help will be appreciated .

3 answers
SKN
SKN

I emailed their support email but only got a response 4 days later.

anglosaxon1969
anglosaxon1969

They can be a bit slow with the dispatching and replying to emails but you will receive your phone.

Jay
Jay

Pls raise to PayPal asap. Toby deal closed business
If you paid by credit card company than raise with them

Maxim M.
Maxim M.asked

Where is my phone? TAUW380168383

12 answers
Dagabix
Dagabix

It's on its way. Calm down. 9 days is nothing. These guys need at least two weeks to ship anything, despite the times quoted on their website. I ordered the same Xiaomi smartphone on the 24th of November, and it only just arrived today. Although initially it ships via a courier called DPEX, it'll be transferred to Toll once it enters Australia. You can then continue tracking it via the Toll website using the same tracking code Tobydeals provide shortly after dispatch (not your order number).

Maxim M.
Maxim M.

Thank you very much, they finally replied to me via email, saying that it's out of stock and they are sourcing it... Hopefully I'll get it eventually, thank you!

A Driver
A Driver

Toby deals are closed down (bankrupted ?) as of 19 December 2020. See if they shipped it before that, if not... you might have to get your money back.

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