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Slow service and poor communication
I've used this company a few times. The first was great - item arrived quickly and with no issues. The second time it seemed like nothing was happening, but after a few emails went without a response I received notification that the order had been processed and was on its way, and the order arrived later than expected, but in good condition. The most recent time, I purchased a phone from them, received an email saying that the order was processing almost immediately, waited 9 days, nothing further, contacted them for order status, no respons...e, waited a few days, contacted them again, no response, waited a few days, contacted them again, no response. It's now been 16 days since I paid for the goods - and there's been no response from them at all, so now I have to try to get a refund through Paypal - and I won't be able to get the order filled before Christmas. I wouldn't use them again - yes they have good prices on certain items, but I wish I'd paid a bit more to ensure that the product actually turned up or to buy off a company that actually responds to enquiries. PS - if you look the 5 star reviews on the website - you'll see that lots of them are incentivised, which falsely inflates their overall rating. Buyer beware!
One product 5 star the other 0 stars
Ordered a galaxy s20+ and a note 20 ultra. The s20+ arrived within a week. The note 20 ultra sold to me as in stock was eventually a cancelled order as no stock.
Delivered as stated but room for improvement
I bought some audio gear from them and duly delivered, but user manual was in Chinese and had to get another printed at my own cost/ inconvenience. However, audio item was delivered in reasonable time and in good condition which is the main thing. Definitely not scammers...you will get your order but maybe a little later than if you got it in Australia. Recommended...but remind them to send all instructions in English-lol!
This fitness tracker is great. I love that it sync's flawlessly with Google fit. It tracks my heart rate, steps and sleeping brilliantly. The battery generally lasts about 5 to 6 days. The watch band is fairly generic but does the job. It has the ability to track workouts, display weather, music control and receive notifications but I haven't really used any of those functions.
The postage to get to Australia took ages, a lot longer than I would have liked. In that time of waiting Amazon had a sale on the watch and was cheaper but $15 then wh...at I paid for it. If I had ordered that I would have gotten that cheaper and faster. The watch screen has a small scratch on it already. But it's barely noticeable, just something to think about. Also when the Zepp app inputs step data into google fit, it displays step that aren't the same. Google fit is generally around 400 steps off.
Not getting what you are paying for
Phone I ordered was cheaper than RetIl shop(Samsung A71) but on receiving it get to kniw its not an Australian model phone so the charger cannot be plugged in Australian powerpoint. Had to spent another $45 on charger.
haven't received item
ordered 2 of the same items at the same time, received one of them over a week ago and haven't got the other yet..
Cheap in every way.
If you are willing to give-up every kind of customer service for the saving, in my case around $200 per lens, then Toby deals is your store. I bought three lenses from them, Sigma 70mm, Tamron 35mm, and Sigma 100-400mm which I’ve ordered 15 days ago and paid extra for express delivery (within 3-5 days) but the lens was shipped only after 7 working days.
the communication is horrible, the email replay feels automated and certainly they don't care about you or that they didn't deliver on their promises.
I find the website unfriendly to use, I wi...
Items are from Hong Kong not Australia
Bought a Samsung S20 for $920 AUD thinking they were an Australian distributor. Came from Hong Kong and took almost a month to arrive. Phone was sealed and seemed new but had Asian power cord. They put in an adaptor which I'll never use. Also, no ABN obviously which is an issue if we want to claim the phone on tax. Yes, I was attracted by the marginally lower price than other Australian suppliers. No, I won't buy again from this site for warranty and GST issues.
Product was OK
I bought 2 oneplus phones (8 & Nord). I had some issues with oneplus 8 when i made phones calls, but i got away after few weeks.
Nice Product but no Customer Support
I purchased the 360 Video Doorbell from Toby Deals. Delivery time was good and product was fine, but did not come with an Australian plug. This was not mentioned in the description, and so I had to wait another week to install the product. I emailed the company and have still not received a reply. I had to purchase an AU converter plug so that I was able to use the product, but the plug juts out from the wall and looks ugly. The converter cost me an additional AU$25, which I wasn't very happy about either. Very disappointing that I didn't receive any reply from the company which makes me think their customers aren't that important. I was offered a $10 coupon to write a review, but I doubt very much that I will be using it.
Couldn't deliver - twice!
I ordered a Fujifilm 15-45mm lens twice and both times the order was not fulfilled, though I received refunds promptly.
Let down by delivery
Toby Deals site provided a good price, easy ordering & quick delivery (<10 days); text message received on the day but no option for alternative delivery location if I wasn't home. Luckily I was home. Products well packaged in bubble wrap but unpadded postal bag was a bit disappointing. Happy with the product and service up to the delivery stage.
Item still not recieved, Support not responding.
My item has been stuck shipping for over 2 weeks now, no movement or updates.
TobyDealsAU support ignore my emails and calls and I have had no response or assistance.
Item was allegedly sent with DPEX which has TERRIBLE shipping reviews online.
Legit products bad customer service
Products are legitimate and great, the problem is their communication. I paid for express delivery - it was exactly the same as regular postage. Also when their items aren't in stock they don't show that, they let you buy it and wait. Once get ask them when it will actually be sent they auto reply with a generic message, if you follow up on that and ask again you wait a few days and get the same generic message. DON'T PAT FOR EXPRESS - it makes no difference. After saying all of this I do recommend them for their products, not the swrvice
Slow to ship
Great price but then took ages to ship, few emails and excuses to why late and was bit frustrating but once it was shipped delivery was fast. Would buy again so long as I was prepared for the wait
Questions & Answers
I bought a Nikon camera and need this by end of December. I've sent email to them but no one response, I'm thinking to buy it from other store but I have put a dispute in Paypal, how do I escalate my dispute to get money back? The status in my dispute is waiting for seller's response, and the status of my order is "Paypal Reversed", what does this mean?
It is in the paypal resalute center you have to let paypal review the case.
I had the exact same status but they never actually reversed it. you need to make paypal do it.
I ordered a phone on 3rd of December and paid $25 extra for the express delivery which supposed to be delivered in 5 days but until now nothing ,sent 4 emails but no reply not even estimated time or anything at all ,the order number is TAUW380167782, any suggestion or help will be appreciated .
I emailed their support email but only got a response 4 days later.
They can be a bit slow with the dispatching and replying to emails but you will receive your phone.
Pls raise to PayPal asap. Toby deal closed business
If you paid by credit card company than raise with them
Where is my phone? TAUW380168383
It's on its way. Calm down. 9 days is nothing. These guys need at least two weeks to ship anything, despite the times quoted on their website. I ordered the same Xiaomi smartphone on the 24th of November, and it only just arrived today. Although initially it ships via a courier called DPEX, it'll be transferred to Toll once it enters Australia. You can then continue tracking it via the Toll website using the same tracking code Tobydeals provide shortly after dispatch (not your order number).
Thank you very much, they finally replied to me via email, saying that it's out of stock and they are sourcing it... Hopefully I'll get it eventually, thank you!
Toby deals are closed down (bankrupted ?) as of 19 December 2020. See if they shipped it before that, if not... you might have to get your money back.
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