?
? !
1 photo
Toby Deals

Toby Deals

4.1 from 2,450 reviews · View Statistics

Reviews

  • Product Quality
    4.3 (40)
  • Return Claim MadeYes (1) · No (46)
  • Shipping
    3.2 (38)
  • Warranty Claim MadeYes · No (48)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail

Delivered as stated but room for improvement

published

I bought some audio gear from them and duly delivered, but user manual was in Chinese and had to get another printed at my own cost/ inconvenience. However, audio item was delivered in reasonable time and in good condition which is the main thing. Definitely not scammers...you will get your order but maybe a little later than if you got it in Australia. Recommended...but remind them to send all instructions in English-lol!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
j3sPd2oW9WT2

j3sPd2oW9WT2Conder 2906, ACT

  • Verified

Awesome Watch

published
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedAmazfit GTS
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

josh

joshRichmond-Tweed, NSW

haven't received item

published

ordered 2 of the same items at the same time, received one of them over a week ago and haven't got the other yet..

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy Buds+
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Electronics & Computing Shops

Find out how Toby Deals compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
nocturnalmaiden

nocturnalmaidenSouth West, WA

  • 2 reviews

Items are from Hong Kong not Australia

published

Bought a Samsung S20 for $920 AUD thinking they were an Australian distributor. Came from Hong Kong and took almost a month to arrive. Phone was sealed and seemed new but had Asian power cord. They put in an adaptor which I'll never use. Also, no ABN obviously which is an issue if we want to claim the phone on tax. Yes, I was attracted by the marginally lower price than other Australian suppliers. No, I won't buy again from this site for warranty and GST issues.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedPhone
Similar opinion? Write a review on ProductReview.com.au!

Product was OK

published

I bought 2 oneplus phones (8 & Nord). I had some issues with oneplus 8 when i made phones calls, but i got away after few weeks.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

LMarr

LMarrGreater Melbourne (Metropolitan), VIC

  • 11 reviews
  • 6 likes
  • Verified

Nice Product but no Customer Support

published

I purchased the 360 Video Doorbell from Toby Deals. Delivery time was good and product was fine, but did not come with an Australian plug. This was not mentioned in the description, and so I had to wait another week to install the product. I emailed the company and have still not received a reply. I had to purchase an AU converter plug so that I was able to use the product, but the plug juts out from the wall and looks ugly. The converter cost me an additional AU$25, which I wasn't very happy about either. Very disappointing that I didn't receive any reply from the company which makes me think their customers aren't that important. I was offered a $10 coupon to write a review, but I doubt very much that I will be using it.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Purchased360 Video Doorbell
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Elise

EliseGreater Melbourne (Inner), VIC

  • 2 reviews

Let down by delivery

published

Toby Deals site provided a good price, easy ordering & quick delivery (<10 days); text message received on the day but no option for alternative delivery location if I wasn't home. Luckily I was home. Products well packaged in bubble wrap but unpadded postal bag was a bit disappointing. Happy with the product and service up to the delivery stage.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Slow to ship

published

Great price but then took ages to ship, few emails and excuses to why late and was bit frustrating but once it was shipped delivery was fast. Would buy again so long as I was prepared for the wait

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!

Impressive delivery, poor attention to detail

published

Product was brand new and unopened and arrived very quickly. Unfortunately it was never stated or implied that the product would be delivered from England with a UK charger. They included an adapter for the UK charger so 'technically' it works but I wouldn't have purchased from this site if I had known this.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Electronics & Computing Shops

Find out how Toby Deals compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
Shaun

ShaunSouth East Queensland, QLD

Genuine products, customer service needs to be improved

published

I ordered a Galaxy S20+ 5G from TobyDeals on 25/8 and received it today. Well packed, brand new and genuine phone and came with AU power adaptor. Once the phone was posted delivery was very fast only 3 days till i received it but prior to this the phone was in "Processing" state for 9 days even though phone was apparently in stock. Several emails sent with no reply. If they could respond more to emails and improve customer service then i would have given them 4 or 5 stars.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy S20+ 128GB (5G)
Similar opinion? Write a review on ProductReview.com.au!
Janos

JanosCentral West, NSW

  • Verified

Impressive delivery, poor attention to details.

published

Very sleek website, easy to navigate, good information on the product. Unfortunately it was never stated or implied that the product would be delivered from England. The product arrived in excellent time with a note stating that an adapter for the charger was included in the package. This was so, but the charger would not fit into the adapter and I am left with an unusable UK charger.

  • Thumbnail
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy A31
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Stewart B.

Stewart B.South East Queensland, QLD

No problems but website is NOT Australian

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy S10+ 128GB
Similar opinion? Write a review on ProductReview.com.au!

Pleased it arrives so quickly

published

Hi there - i was very pleased to receive my Sony video camera. It arrived much quicker than i expected and well wrapped. I was disappointed that there was no communication from you at Toby Deals at all until the parcel arrived. I would have been completely delighted by an email with the confirmation of my order and when it was sent...otherwise i am happy

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Jo G.

Jo G.Sydney, NSW

Not as expected

published
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSony WH-1000XM3
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Herbie

HerbieSouth East Queensland, QLD

Phone

published

Great product but overseas power plug. Support do not reply at all to emails. The note 10 lite is a fantastic phone and great price. Recomend the phone but support seriously lacking

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy Note 10
Similar opinion? Write a review on ProductReview.com.au!
Electronics & Computing Shops

Find out how Toby Deals compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
Zain A.

Zain A.Sydney, NSW

that's OK

published

they’re not AUSTRALIAN they’re based in China, I was deceived by the “tobydealsAU” nothing to do with AU except shipping to Australia.and the product doesn't look original, it looks like first copy

Product Quality
Shipping
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy Buds+
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Dee J

Dee JMetropolitan Adelaide, SA

Good price, super slow to ship

published

Price was good, paid for international priority shipping but it still took about a week to process the order plus a further 18 days (incl weekends) to arrive. Don’t order if you’re in a hurry

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!

Good product poor delivery

published

Product as per description. No issues there.
Product was left on front door step without advising me. Could of been stolen or rain damaged. Do not recommend this delivery service at all.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedCanon EOS M50
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Raj V

Raj VSydney

  • 13 reviews
  • 11 likes
  • Verified

Slow delivery, but real product at good price

published

I ordered a lens mount adapter which took 20 days to arrive from Hong Kong. The product was not dispatched for about 10 days, and it took TobyDeal 4 days to respond to my messages. They apologised, but still did not dispatch for another 3 days. It is a real Nikon product, and it was far cheaper than any other online store.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Laura

Laura

  • 2 reviews

Not au iPhone, not worth paying for priority shipping

published

Paid extra for priority shipping 3-5 days took 16 days to arrive. Was not advised of any delays. Phone came with international phone charger, they did provide a converter, but I wouldn’t have ordered had I known the cable was not au.
So far I have no concerns with the phone just the lack of information

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone SE 128GB
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Page 1 of 3
See all Toby Deals reviews

Questions & Answers

Kitty

Kittyasked

I bought a Nikon camera and need this by end of December. I've sent email to them but no one response, I'm thinking to buy it from other store but I have put a dispute in Paypal, how do I escalate my dispute to get money back? The status in my dispute is waiting for seller's response, and the status of my order is "Paypal Reversed", what does this mean?

1 answer
Nathan
Nathan

It is in the paypal resalute center you have to let paypal review the case.
I had the exact same status but they never actually reversed it. you need to make paypal do it.

Gulzar R.

Gulzar R.asked

I ordered a phone on 3rd of December and paid $25 extra for the express delivery which supposed to be delivered in 5 days but until now nothing ,sent 4 emails but no reply not even estimated time or anything at all ,the order number is TAUW380167782, any suggestion or help will be appreciated .

3 answers
Sean K
Sean K

I emailed their support email but only got a response 4 days later.

anglosaxon1969
anglosaxon1969

They can be a bit slow with the dispatching and replying to emails but you will receive your phone.

Jay
Jay

Pls raise to PayPal asap. Toby deal closed business
If you paid by credit card company than raise with them

Maxim M.

Maxim M.asked

Where is my phone? TAUW380168383

12 answers
Dagabix
Dagabix

It's on its way. Calm down. 9 days is nothing. These guys need at least two weeks to ship anything, despite the times quoted on their website. I ordered the same Xiaomi smartphone on the 24th of November, and it only just arrived today. Although initially it ships via a courier called DPEX, it'll be transferred to Toll once it enters Australia. You can then continue tracking it via the Toll website using the same tracking code Tobydeals provide shortly after dispatch (not your order number).

Maxim M.
Maxim M.

Thank you very much, they finally replied to me via email, saying that it's out of stock and they are sourcing it... Hopefully I'll get it eventually, thank you!

A Driver
A Driver

Toby deals are closed down (bankrupted ?) as of 19 December 2020. See if they shipped it before that, if not... you might have to get your money back.

See all Toby Deals questions

Get an answer from our members and Toby Deals representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.