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Let down by delivery
Toby Deals site provided a good price, easy ordering & quick delivery (<10 days); text message received on the day but no option for alternative delivery location if I wasn't home. Luckily I was home. Products well packaged in bubble wrap but unpadded postal bag was a bit disappointing. Happy with the product and service up to the delivery stage.
Not worth the hassle
Ordered a mobile phone, was about $100 cheaper than buying it locally. Waited 3 weeks for delivery to Adelaide and realised that it was not worth the trouble. Almost 3 weeks in transit meant that there is a higher chance of my product being damaged during that time. Also if there are any issues, I need to send it back and wait for another 3 weeks for replacement or refund. Product was being delivered by Toll, who for some reason are the first bunch of people in Australia, since the time Captain Cook landed in this country to not be able to find...my address . I then had to spend hours on the phone with someone in the Philippines trying to figure out where my package was, and had to settle for picking it up from their depot cause there is a weekend coming up and I just cannot be bothered waiting for another 3 days. I've got the product now but regret ordering through them. If there is a technical issue with this phone, I'll have to send it back and wait a month for it to be fixed. :( Wouldn't order again from them. I'd recommend you consider your options before you become their customer.
Don't buy here
Bought a phone which arrived with a cheap traveller adapter. Meant to come with a charger, but came with a UK plug and cheap traveller adapter. Toby deals are not interested in rectifying. I would suggest buying from a company in Australia.
Xiaomi Phone Mi10
Happy with delivery time but not entirely happy with product. Appearance of some apps is very different to my old phone, some of it off-putting. Screen time out is far too short and cannot be adjusted. There is nowhere in Australia to phone for help, I managed to email Xiaomi Australia but they say that you are not an authorised dealer for Xiaomi phones, therefore cannot help me, they even suggested that you have sold me an imitation phone (I know that they exist but please confirm to me that this is genuine???). Please respond, thank you Marcus Streckeisen
Good shopping experience :)
Toby's had the binoculars I wanted at the best online price I could find - significantly cheaper than anyone else. Received the order within a week and it arrived in good condition.
Bad customer service
I sent an order in for a phone purchase with priority shipping as I needed it urgently. Waited half a week and the order was still not processed. Sent an email asking why it's taking so long and if it takes any longer I will need to cancel and refund. Within minutes, I had an automated email saying my refund request was accepted and will be processed. No explanation, straight to the refund. Pretty bad handling. Wasted my time and now having to look elsewhere for a phone.
Arrived early and in excellent condition
The new lens for my camera arrived about a week earlier than promised. It was well packed and arrived in excellent condition. The person who delivered it was courteous.
10 days passed since the order was purchase but no tracking information yet
I ordered a MacBook on Toby Deals on 4th October and I never received any update regarding the tracking information. I neither received it nor got updated regarding the shipment. I contacted them three times and no response was received. Very unprofessional.
I ordered a phone and it took almost two weeks to arrive, but it arrived to my door without any problems, I received emails with updates about the delivery along the way. I'm very happy as the phone works well, it came with a euro plug but they also provide an aus power adaptor.
Shockingly bad customer service
I ordered an in-stock mobile three weeks ago, and the order is still shown as processing. Contacted the company three times over the past few weeks but no reply. Doubt I will ever receive my mobile.
No problem ordering and receiving 2 lenses from Tobydealsau. The shippings was quicker than I expected. Great price. I have no problem with those lenses I received. Good packing and all with original boxes. Recommended.
Delivery was quick. Didn't expect such service during the pandemic! The phone is brand new and I even got an adapter for the Australian sockets. That wasn't expected either. Overall satisfied!
Apparently just a scam site
Paid for express shipping 3-5 days. 4 days later they haven't even sent it. They don't reply to enquiries. They seem to be a scam site - lucky I paid with paypal.
Good product, good delivery overall
After considerable research into functionality and pricing of a replacement phone, I placed an order with Toby Deals AU. It arrived Australia 5 days later from Hong Kong via international courier - pretty good, except the 'AU' suggested an Australian presence. Tracking then died - no interface to Australian courier - tracking number showed no movement from date and place of arrival. But as I suspected it WAS moving, and arrived with me in rural Western Australia 7 days later, beating the expected date easily. Two Quick Reference Guides came...included, but no English! Perhaps Toby Deals can match these to country of order a little better. Also, I don't know the extent of Toby products, but ancillaries such as protective flip cases and screen protectors that fit the phone on order would be a really good idea. I had as much trouble sourcing these little products elsewhere as I had researching what phone suited my needs. Many slightly different variants of my phone are on offer, it is also supplied to the US, identical in function, but slightly different dimensions, and these things have to fit exactly. What do you think, Toby? A one-stop shop would get you a lot of sales. Phone booted up fine, but I don't want to use it until safe from drops and splashes. Old phone will have to suffice until safety products arrive. Overall I am happy with sales and service, and would buy from Toby again. Can I suggest an Australian warehouse rather than just an electronic front?
Well Informed Process
I was a little dubious, given the great price compared to other sites. I ordered, was well informed of the state of my order, and received my purchase within a week. I'll use Tobydeals again.
Item Hasn't Been Received For 31 Days Now
Do not buy from toby deals
They do not accept any responsibility for their actions and cannot give answers.
They are keeping the money without any explanation and no item.
I've been disputing for over 1 month and no word still.
Tobydeals are O. K.
Tobydeals can be efficient, cheap and speedy, if they have your product in stock. But they are very poor communicators and rarely answer emails so it is not possible to check.
Postage is free and high premium. My purchase came in a factory sealed box. They offered additional discount when the item sat in my inbox for a few days. They don't like gst and I don't either on low value imported goods.
So buy cheap. Get it fast. But Don't presume the warranty will be honoured.
Slow to ship
Great price but then took ages to ship, few emails and excuses to why late and was bit frustrating but once it was shipped delivery was fast. Would buy again so long as I was prepared for the wait
Better than expected
Purchased a phone 14/9/20 late evening. Received advice one week later on 21/9/20 it was being despatched against Toby deals 3 day website sales promise.
Phone was received 25/9/20 before 9 am via Toll and no signature required against SR indicated on parcel. This was standard free of charge option with $10 insurance cost. Unbelievably fast. DPEX tracking good.
Package was well padded and phone ( Poco F2 Pro) appears genuine as packaging 100% intact and not tampered with. Au adapter included for charger which has HK pins.
Would have given 5 sta...
Order arrived on time and correct
After reading reviews on here I was worried my order wouldn’t arrive. I emailed them 3 days after ordering as no tracking advice had been given and they replied advising there was a delay in processing. The items were then shipped 2 days later and I received an email with a tracking code. 10 days after ordering a camera and lens they both arrived! The camera did have an EU plug but It’s was with a USB charging cable so I can plug into AU USB plugs no problems. They also provided an adapter separately.
The user manual was also not with the prod...
Did not have stock but never told me
spent $1,800 on a Windows Surface Pro from their website listed as in stock. The status of the order was 'pending' for a week and a half, no further information. I emailed them for an update and got a reply a day later stating they had no stock and would be refunding me, and that refund would take up to 7 days. I wonder, what would they have done if I had never contacted them? I asked if any of the other stock showing on their website was actually there, never got a response. Truly terrible customer service for someone spending so much money. Anyway now I have a keyboard and pen but no Surface and have to shop around, but still waiting for my refund. Thanks for nothing.
This is a review from my own personal first time shopping experience with Tobydeals.
I was not paid to type this and was my own free will. The goal here is to help potential shoppers make informed decisions on this website from reading my review and others
Would I buy from them again? Yes (if there is no other cheaper option by a long shot)
Advice: your order will come eventually; the website status is always wrong, and they DO NOT communicate so don’t bother
Paypal is your saving grace
Full Review:...Phone Ordered 16.9.2020 @ 10am This website as you have gathered is from Hong Kong, there is also tobydeals Uk . All items are shipped from HK. My one was with Toll (cheapest shipping option and no insurance) Purchased a phone from their website, Order was stuck in processing for over 1 week sent 4 emails and finally got a generic reply. Things started to move. Received phone in 9 Days from payment I am guessing they only ship from HK – AU 2 times a month to save costs Phone received was very well packaged and was legitimate and woks as intended 16.9 – Payment processed on Australia website but receipt shows UK TOBYDEALSUK , payment_uk tobydeals.com, +852 81912119 Order stuck in processing until 22.9 6 Days 22.9 - Kowloon Hong Kong toll tracking number 25.9- Phone arrived 10am Sydney Phone was well wrapped and brand new, Works fine and is global version No clue how warranty would work, Credit card insurance or Paypal I Guess Again this is my experience and there is many other but please ignore those generic 5 star reviews. Hoped this helped sorry it was so long
Finally received item from Toby Deals - better late than never
Further to an earlier review, I received the mobile phone I ordered (Motorola One Hyper). It took 5+ weeks from order. Apparently TD were out of stock. Their response to email enquiries is SLOW. That's putting it nicely! When they FINALLY responded several days later I was happy with the response, but asked the same question 3 times before they replied. I politely suggested they need to respond in a more timely manner. Point noted from their end.
There was also a delay in delivery due to a "traffic accident" on the delivery day in my area. The...tracking information was quite adequate. So it took another 4 or 5 days for final delivery, including the weekend, although tracking wasn't updated from the "traffic accident" last update.. The package arrived well wrapped in bubble wrap. This packaging was almost overkill, but too much padding is better than not enough. Would I purchase again. YES. Just don't want your purchase yesterday is my advice. If you do, then best to spend more for the same product and receive it more quickly, or shop local and buy in person.
Its the real deal!
It came within two weeks and I didnt even have to apply for fast shipping. The site is good but you do have to have the insurance when buying. And it uses pay pal.
Good product and fast delivery
Happy for what I got
and fast delivery
Will get another for my dad very soon
Look like my bf enjoy his birthday present very much. Thank you Tobydeal AU
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