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Toby Deals

Toby Deals (page 3 of 21)

4.1 from 2,450 reviews · View Statistics
See the Best Electronics & Computing Shops in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

  • Product Quality
    3.5 (384)
  • Return Claim MadeYes (46) · No (411)
  • Shipping
    2.9 (363)
  • Warranty Claim MadeYes · No (512)
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j3sPd2oW9WT2
j3sPd2oW9WT2Conder 2906, ACT
  • Verified

Awesome Watch

published

Excellent

published

All in all good experience. Considering this is coming from Hong Kong, came in 10 days. Better if it reaches quicker.

Austraveller
AustravellerGreater Melbourne (Inner), VIC

Good price but terrible service

published

Although my phone's price was good, this company offer no client contact even when delivery takes over 3 weeks. After raising a paypal dispute I finally received tracking number then delivery - obviously stock is ordered after client purchase so delays will be considerable.

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Amazing Shipping!

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I found exactly what I wanted and order it and got it a week and a half later. I purchased the Samsung Galaxy Buds+ and they were the real deal. Extremely happy with the product and the shipping and the overall experience. This isn't the first time I purchased a product from TobyDeals. Will buy again from the,.

Bad Communication | Dodgy Service

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Purchasing is easy then you receive no communication or eta on goods at all

Avoid dodgy as refunded order through paypal & will never use again

Related Articles

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Where to buy and how to choose a monitor and other home office needs

In light of the escalating coronavirus pandemic, many Australians are opting to or being asked to work from home. If you need to set up a home office, here’s a quick guide on where to buy and how to choose the essentials like a monitor, keyboard and mouse.

Wendy Z.
Wendy Z.20 Mar 2020
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Great phone

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My first time using the site. Very straightforward. Product arrived promptly. Good phone. Nice big screen. Big step up from the one I was using before.

4 Days later and my order is still processing.

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I ordered a phone from them on Friday 30th oct and 4 days later my order is still processing. No response from their chat or email and I have send 2 in chat and 2 Email. Terrible. If there is a way I want to report them as a fraudulent site. It has already taken my money.

josh
joshRichmond-Tweed, NSW

haven't received item

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ordered 2 of the same items at the same time, received one of them over a week ago and haven't got the other yet..

jareid54
jareid54Metropolitan Adelaide, SA

Refunded monies with no issues

published
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nocturnalmaiden
nocturnalmaidenSouth West, WA
  • 2 reviews

Items are from Hong Kong not Australia

published

Bought a Samsung S20 for $920 AUD thinking they were an Australian distributor. Came from Hong Kong and took almost a month to arrive. Phone was sealed and seemed new but had Asian power cord. They put in an adaptor which I'll never use. Also, no ABN obviously which is an issue if we want to claim the phone on tax. Yes, I was attracted by the marginally lower price than other Australian suppliers. No, I won't buy again from this site for warranty and GST issues.

Product was OK

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I bought 2 oneplus phones (8 & Nord). I had some issues with oneplus 8 when i made phones calls, but i got away after few weeks.

LMarr
LMarrGreater Melbourne (Metropolitan), VIC
  • 11 reviews
  • 6 likes
  • Verified

Nice Product but no Customer Support

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I purchased the 360 Video Doorbell from Toby Deals. Delivery time was good and product was fine, but did not come with an Australian plug. This was not mentioned in the description, and so I had to wait another week to install the product. I emailed the company and have still not received a reply. I had to purchase an AU converter plug so that I was able to use the product, but the plug juts out from the wall and looks ugly. The converter cost me an additional AU$25, which I wasn't very happy about either. Very disappointing that I didn't receive any reply from the company which makes me think their customers aren't that important. I was offered a $10 coupon to write a review, but I doubt very much that I will be using it.

possumparty
possumpartyAustralian Capital Territory

Took my money for a month, and never sent any products

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Don't believe that you can get good stuff at a good price from these guys. They`re pretty good at putting promising discounts, but they just don't deliver, literally.

I ordered a phone from these guys and after a month with my money in their bank account, they just decided that they would not respect their deal and they cancelled my order. During this time, they were bullshitting me about stocks that was incoming, but they just told me in the end that they would never get the stock!

Don't waste your time. Toby talks a lot, but he has nothing to back it up! Not a serious business, and not respectful of your time and money.

Original Authentic Samsung product

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The item was as described. It was authentic Samsung smartphone. Great price. Delivery time was as expected, item came from overseas. Overall happy with my purchase experience.

PingMonster
PingMonsterBraddon 2612, ACT

Terrible

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Very much same as previous review by Traci.
Ordered on 9th OCT, arrived in Melbourne in 20th OCT...... and still waiting to be delivered.
Contacting them for three days now and no reply what so ever....

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Chen
ChenGreater Melbourne (Outer), VIC

First shop on tobydeals, fast shipping

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One fast charger is faulty, everything else is good. Shipping is super fast. Not all range of products is available

Michael
Michael
  • 2 reviews

No response for one month.

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Ordered one month ago and received response for enquiry in two weeks. However, no further resopnse after that even sent out anther two emails for enquiry. One month past and just wast time.

Don't do it

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Item arrived in my country of destination but got lost once here cannot get anyone to help or return emails no communication at all

worst customer service i have found yet

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you pay for an item, you pay extra to have it delivered on time. toby deals failed to do so. they can't be trusted. don't waste you money.

Elise
EliseGreater Melbourne (Inner), VIC
  • 2 reviews

Let down by delivery

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Toby Deals site provided a good price, easy ordering & quick delivery (<10 days); text message received on the day but no option for alternative delivery location if I wasn't home. Luckily I was home. Products well packaged in bubble wrap but unpadded postal bag was a bit disappointing. Happy with the product and service up to the delivery stage.

Not worth the hassle

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Jonathan
JonathanWide Bay-Burnett, QLD
  • 8 reviews
  • 7 likes

Don't buy here

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Bought a phone which arrived with a cheap traveller adapter. Meant to come with a charger, but came with a UK plug and cheap traveller adapter. Toby deals are not interested in rectifying. I would suggest buying from a company in Australia.

Marcus
MarcusMetropolitan Adelaide, SA

Xiaomi Phone Mi10

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Happy with delivery time but not entirely happy with product. Appearance of some apps is very different to my old phone, some of it off-putting. Screen time out is far too short and cannot be adjusted. There is nowhere in Australia to phone for help, I managed to email Xiaomi Australia but they say that you are not an authorised dealer for Xiaomi phones, therefore cannot help me, they even suggested that you have sold me an imitation phone (I know that they exist but please confirm to me that this is genuine???). Please respond, thank you Marcus Streckeisen

Guy P
Guy PSydney, NSW
  • 4 reviews

Good shopping experience :)

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Toby's had the binoculars I wanted at the best online price I could find - significantly cheaper than anyone else. Received the order within a week and it arrived in good condition.
Thanks!

tungSTEN
tungSTEN
  • 2 reviews
  • 2 likes

Bad customer service

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I sent an order in for a phone purchase with priority shipping as I needed it urgently. Waited half a week and the order was still not processed. Sent an email asking why it's taking so long and if it takes any longer I will need to cancel and refund. Within minutes, I had an automated email saying my refund request was accepted and will be processed. No explanation, straight to the refund. Pretty bad handling. Wasted my time and now having to look elsewhere for a phone.

Page 3 of 21

Questions & Answers

Kitty
Kittyasked

I bought a Nikon camera and need this by end of December. I've sent email to them but no one response, I'm thinking to buy it from other store but I have put a dispute in Paypal, how do I escalate my dispute to get money back? The status in my dispute is waiting for seller's response, and the status of my order is "Paypal Reversed", what does this mean?

1 answer
Nathan
Nathan

It is in the paypal resalute center you have to let paypal review the case.
I had the exact same status but they never actually reversed it. you need to make paypal do it.

Gulzar R.
Gulzar R.asked

I ordered a phone on 3rd of December and paid $25 extra for the express delivery which supposed to be delivered in 5 days but until now nothing ,sent 4 emails but no reply not even estimated time or anything at all ,the order number is TAUW380167782, any suggestion or help will be appreciated .

3 answers
SKN
SKN

I emailed their support email but only got a response 4 days later.

anglosaxon1969
anglosaxon1969

They can be a bit slow with the dispatching and replying to emails but you will receive your phone.

Jay
Jay

Pls raise to PayPal asap. Toby deal closed business
If you paid by credit card company than raise with them

Maxim M.
Maxim M.asked

Where is my phone? TAUW380168383

12 answers
Dagabix
Dagabix

It's on its way. Calm down. 9 days is nothing. These guys need at least two weeks to ship anything, despite the times quoted on their website. I ordered the same Xiaomi smartphone on the 24th of November, and it only just arrived today. Although initially it ships via a courier called DPEX, it'll be transferred to Toll once it enters Australia. You can then continue tracking it via the Toll website using the same tracking code Tobydeals provide shortly after dispatch (not your order number).

Maxim M.
Maxim M.

Thank you very much, they finally replied to me via email, saying that it's out of stock and they are sourcing it... Hopefully I'll get it eventually, thank you!

A Driver
A Driver

Toby deals are closed down (bankrupted ?) as of 19 December 2020. See if they shipped it before that, if not... you might have to get your money back.

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