Reviewer Photos & Videos
This fitness tracker is great. I love that it sync's flawlessly with Google fit. It tracks my heart rate, steps and sleeping brilliantly. The battery generally lasts about 5 to 6 days. The watch band is fairly generic but does the job. It has the ability to track workouts, display weather, music control and receive notifications but I haven't really used any of those functions.
The postage to get to Australia took ages, a lot longer than I would have liked. In that time of waiting Amazon had a sale on the watch and was cheaper but $15 then wh...at I paid for it. If I had ordered that I would have gotten that cheaper and faster. The watch screen has a small scratch on it already. But it's barely noticeable, just something to think about. Also when the Zepp app inputs step data into google fit, it displays step that aren't the same. Google fit is generally around 400 steps off.
All in all good experience. Considering this is coming from Hong Kong, came in 10 days. Better if it reaches quicker.
Good price but terrible service
Although my phone's price was good, this company offer no client contact even when delivery takes over 3 weeks. After raising a paypal dispute I finally received tracking number then delivery - obviously stock is ordered after client purchase so delays will be considerable.
I found exactly what I wanted and order it and got it a week and a half later. I purchased the Samsung Galaxy Buds+ and they were the real deal. Extremely happy with the product and the shipping and the overall experience. This isn't the first time I purchased a product from TobyDeals. Will buy again from the,.
Bad Communication | Dodgy Service
Purchasing is easy then you receive no communication or eta on goods at all
Avoid dodgy as refunded order through paypal & will never use again
My first time using the site. Very straightforward. Product arrived promptly. Good phone. Nice big screen. Big step up from the one I was using before.
4 Days later and my order is still processing.
I ordered a phone from them on Friday 30th oct and 4 days later my order is still processing. No response from their chat or email and I have send 2 in chat and 2 Email. Terrible. If there is a way I want to report them as a fraudulent site. It has already taken my money.
haven't received item
ordered 2 of the same items at the same time, received one of them over a week ago and haven't got the other yet..
Refunded monies with no issues
I made an online purchase from these guys of a camera lens. I then realised I had ordered a lens that would not fit my camera. I send an email requesting cancellation of order and return of monies paid. I received an email saying they had received my order. Then received another email saying the item had been shipped. I sent another email again requesting cancellation of order etc. I then received an email saying the order had been cancelled then another email stating monies returned to my Paypal account.
I received an email from Paypal...
Items are from Hong Kong not Australia
Bought a Samsung S20 for $920 AUD thinking they were an Australian distributor. Came from Hong Kong and took almost a month to arrive. Phone was sealed and seemed new but had Asian power cord. They put in an adaptor which I'll never use. Also, no ABN obviously which is an issue if we want to claim the phone on tax. Yes, I was attracted by the marginally lower price than other Australian suppliers. No, I won't buy again from this site for warranty and GST issues.
Product was OK
I bought 2 oneplus phones (8 & Nord). I had some issues with oneplus 8 when i made phones calls, but i got away after few weeks.
Nice Product but no Customer Support
I purchased the 360 Video Doorbell from Toby Deals. Delivery time was good and product was fine, but did not come with an Australian plug. This was not mentioned in the description, and so I had to wait another week to install the product. I emailed the company and have still not received a reply. I had to purchase an AU converter plug so that I was able to use the product, but the plug juts out from the wall and looks ugly. The converter cost me an additional AU$25, which I wasn't very happy about either. Very disappointing that I didn't receive any reply from the company which makes me think their customers aren't that important. I was offered a $10 coupon to write a review, but I doubt very much that I will be using it.
Took my money for a month, and never sent any products
Don't believe that you can get good stuff at a good price from these guys. They`re pretty good at putting promising discounts, but they just don't deliver, literally.
I ordered a phone from these guys and after a month with my money in their bank account, they just decided that they would not respect their deal and they cancelled my order. During this time, they were bullshitting me about stocks that was incoming, but they just told me in the end that they would never get the stock!
Don't waste your time. Toby talks a lot, but he has nothing to back it up! Not a serious business, and not respectful of your time and money.
Original Authentic Samsung product
The item was as described. It was authentic Samsung smartphone. Great price. Delivery time was as expected, item came from overseas. Overall happy with my purchase experience.
Very much same as previous review by Traci.
Ordered on 9th OCT, arrived in Melbourne in 20th OCT...... and still waiting to be delivered.
Contacting them for three days now and no reply what so ever....
First shop on tobydeals, fast shipping
One fast charger is faulty, everything else is good. Shipping is super fast. Not all range of products is available
No response for one month.
Ordered one month ago and received response for enquiry in two weeks. However, no further resopnse after that even sent out anther two emails for enquiry. One month past and just wast time.
Don't do it
Item arrived in my country of destination but got lost once here cannot get anyone to help or return emails no communication at all
worst customer service i have found yet
you pay for an item, you pay extra to have it delivered on time. toby deals failed to do so. they can't be trusted. don't waste you money.
Let down by delivery
Toby Deals site provided a good price, easy ordering & quick delivery (<10 days); text message received on the day but no option for alternative delivery location if I wasn't home. Luckily I was home. Products well packaged in bubble wrap but unpadded postal bag was a bit disappointing. Happy with the product and service up to the delivery stage.
Not worth the hassle
Ordered a mobile phone, was about $100 cheaper than buying it locally. Waited 3 weeks for delivery to Adelaide and realised that it was not worth the trouble. Almost 3 weeks in transit meant that there is a higher chance of my product being damaged during that time. Also if there are any issues, I need to send it back and wait for another 3 weeks for replacement or refund. Product was being delivered by Toll, who for some reason are the first bunch of people in Australia, since the time Captain Cook landed in this country to not be able to find...my address . I then had to spend hours on the phone with someone in the Philippines trying to figure out where my package was, and had to settle for picking it up from their depot cause there is a weekend coming up and I just cannot be bothered waiting for another 3 days. I've got the product now but regret ordering through them. If there is a technical issue with this phone, I'll have to send it back and wait a month for it to be fixed. :( Wouldn't order again from them. I'd recommend you consider your options before you become their customer.
Don't buy here
Bought a phone which arrived with a cheap traveller adapter. Meant to come with a charger, but came with a UK plug and cheap traveller adapter. Toby deals are not interested in rectifying. I would suggest buying from a company in Australia.
Xiaomi Phone Mi10
Happy with delivery time but not entirely happy with product. Appearance of some apps is very different to my old phone, some of it off-putting. Screen time out is far too short and cannot be adjusted. There is nowhere in Australia to phone for help, I managed to email Xiaomi Australia but they say that you are not an authorised dealer for Xiaomi phones, therefore cannot help me, they even suggested that you have sold me an imitation phone (I know that they exist but please confirm to me that this is genuine???). Please respond, thank you Marcus Streckeisen
Good shopping experience :)
Toby's had the binoculars I wanted at the best online price I could find - significantly cheaper than anyone else. Received the order within a week and it arrived in good condition.
Bad customer service
I sent an order in for a phone purchase with priority shipping as I needed it urgently. Waited half a week and the order was still not processed. Sent an email asking why it's taking so long and if it takes any longer I will need to cancel and refund. Within minutes, I had an automated email saying my refund request was accepted and will be processed. No explanation, straight to the refund. Pretty bad handling. Wasted my time and now having to look elsewhere for a phone.
Questions & Answers
I bought a Nikon camera and need this by end of December. I've sent email to them but no one response, I'm thinking to buy it from other store but I have put a dispute in Paypal, how do I escalate my dispute to get money back? The status in my dispute is waiting for seller's response, and the status of my order is "Paypal Reversed", what does this mean?
It is in the paypal resalute center you have to let paypal review the case.
I had the exact same status but they never actually reversed it. you need to make paypal do it.
I ordered a phone on 3rd of December and paid $25 extra for the express delivery which supposed to be delivered in 5 days but until now nothing ,sent 4 emails but no reply not even estimated time or anything at all ,the order number is TAUW380167782, any suggestion or help will be appreciated .
I emailed their support email but only got a response 4 days later.
They can be a bit slow with the dispatching and replying to emails but you will receive your phone.
Pls raise to PayPal asap. Toby deal closed business
If you paid by credit card company than raise with them
Where is my phone? TAUW380168383
It's on its way. Calm down. 9 days is nothing. These guys need at least two weeks to ship anything, despite the times quoted on their website. I ordered the same Xiaomi smartphone on the 24th of November, and it only just arrived today. Although initially it ships via a courier called DPEX, it'll be transferred to Toll once it enters Australia. You can then continue tracking it via the Toll website using the same tracking code Tobydeals provide shortly after dispatch (not your order number).
Thank you very much, they finally replied to me via email, saying that it's out of stock and they are sourcing it... Hopefully I'll get it eventually, thank you!
Toby deals are closed down (bankrupted ?) as of 19 December 2020. See if they shipped it before that, if not... you might have to get your money back.
Get an answer from our members and Toby Deals representatives
Other Electronics & Computing Shops
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.