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Arrived early and in excellent condition
The new lens for my camera arrived about a week earlier than promised. It was well packed and arrived in excellent condition. The person who delivered it was courteous.
Its is a SCUM
SCUM! I ordered Drone and I never get my items delivered! After 3 weeks i finally get answer from the company "Sorry we don't have your items at the moment" and zero information about refund. They keep ignoring my questions about REFUND!
If I could leave a zero star.
These guys would get it. Absolutely horrendous communication, they don't respond to any enquiries with regard to order details such as tracking. I got tired of waiting and decided to cancel the order and get a refund. Still waiting on their response to the first email. Horrible service.
10 days passed since the order was purchase but no tracking information yet
I ordered a MacBook on Toby Deals on 4th October and I never received any update regarding the tracking information. I neither received it nor got updated regarding the shipment. I contacted them three times and no response was received. Very unprofessional.
I ordered a phone and it took almost two weeks to arrive, but it arrived to my door without any problems, I received emails with updates about the delivery along the way. I'm very happy as the phone works well, it came with a euro plug but they also provide an aus power adaptor.
Do not buy from Tobydeals
Do not buy from Tobydeals. Their 14 day returns policy is void if you open the packaging. They will not take it back. They also forgot to send my order and I needed to prompt them 3 weeks after I made the purchase and processed my payment
Shockingly bad customer service
I ordered an in-stock mobile three weeks ago, and the order is still shown as processing. Contacted the company three times over the past few weeks but no reply. Doubt I will ever receive my mobile.
No stock, poor service, delayed refund
I purchased a pair of wireless earphones as a birthday gift however they were delayed as they didn't have stock. This information was only shared with me two weeks later after two attempts to contact them. This is despite the original email confirming that the products would be shipped within 2-3 days. When a refund was requested, they also stated that it'd be processed in 2-3 days, however it's been a week and I'm still waiting on confirmation that the transaction has taken place.
Don't take the risk if you're buying for someone else or have time constraints.
No problem ordering and receiving 2 lenses from Tobydealsau. The shippings was quicker than I expected. Great price. I have no problem with those lenses I received. Good packing and all with original boxes. Recommended.
Delivery was quick. Didn't expect such service during the pandemic! The phone is brand new and I even got an adapter for the Australian sockets. That wasn't expected either. Overall satisfied!
Apparently just a scam site
Paid for express shipping 3-5 days. 4 days later they haven't even sent it. They don't reply to enquiries. They seem to be a scam site - lucky I paid with paypal.
good phone, slow delivery
phone works great. delivery was slow, because i was in a rural area. it was worth the wait though. happy customer
Good service will purchase again
Ordered iPod pro, received in about 1 week. Updated freight details. Owed Replied inquiries. Recommended! Will purchase again. But the only communication was email. No Facebook or online chat options
Good product, good delivery overall
After considerable research into functionality and pricing of a replacement phone, I placed an order with Toby Deals AU. It arrived Australia 5 days later from Hong Kong via international courier - pretty good, except the 'AU' suggested an Australian presence. Tracking then died - no interface to Australian courier - tracking number showed no movement from date and place of arrival. But as I suspected it WAS moving, and arrived with me in rural Western Australia 7 days later, beating the expected date easily. Two Quick Reference Guides came...included, but no English! Perhaps Toby Deals can match these to country of order a little better. Also, I don't know the extent of Toby products, but ancillaries such as protective flip cases and screen protectors that fit the phone on order would be a really good idea. I had as much trouble sourcing these little products elsewhere as I had researching what phone suited my needs. Many slightly different variants of my phone are on offer, it is also supplied to the US, identical in function, but slightly different dimensions, and these things have to fit exactly. What do you think, Toby? A one-stop shop would get you a lot of sales. Phone booted up fine, but I don't want to use it until safe from drops and splashes. Old phone will have to suffice until safety products arrive. Overall I am happy with sales and service, and would buy from Toby again. Can I suggest an Australian warehouse rather than just an electronic front?
Well Informed Process
I was a little dubious, given the great price compared to other sites. I ordered, was well informed of the state of my order, and received my purchase within a week. I'll use Tobydeals again.
My "brand new" Samsung S20 had clear signs of tampering!
I brought the new Samsung S20 as it was a good price on TobyDeals AU site. The company seemed okay. First off, it said it was 'in stock' on-site however after the purchase they then said it wasn't in stock until 8 days later when it was then sent (I have raised this with ACCC as this feels like false advertising). It did arrive however the seal clearly had been tampered with, it was half off and clear scratch marks around the seal and further proof, the case that comes with the S20 inside the box was dirty with prints on it! Even the power adap...ter that came with it looks used! I am really disappointed as I have no idea what they have done with the phone and it is a shame because it did look brand new. I have sent multiple emails and raised a refund claim. Awaiting a reply still, I will escalate through Paypal if none. BUYER BEWARE!
SCAM. STAY AWAY. Item never received despite multiple contacts.
I purchased an iPhone SE from the website. The iPhone did not ship nor providing tracking number after 7 days. Multiple support tickets but got no response.
The seller's PayPal name is TobyDealsUK but actually based in HongKong.
TobyDealAU is a fake name, it has nothing to do with Australia.
Placed an online order.
Nil info, no order acknowldegement, no response to email query.
No response when I threatened to seek a PayPal refund.
After 1week+, I did initiate a PayPal refund.
Refund came though OK, a few days later.
They just wasted my time, and I had to start the shopping exercise afresh
Item Hasn't Been Received For 31 Days Now
Do not buy from toby deals
They do not accept any responsibility for their actions and cannot give answers.
They are keeping the money without any explanation and no item.
I've been disputing for over 1 month and no word still.
Tobydeals are O. K.
Tobydeals can be efficient, cheap and speedy, if they have your product in stock. But they are very poor communicators and rarely answer emails so it is not possible to check.
Postage is free and high premium. My purchase came in a factory sealed box. They offered additional discount when the item sat in my inbox for a few days. They don't like gst and I don't either on low value imported goods.
So buy cheap. Get it fast. But Don't presume the warranty will be honoured.
Slow to ship
Great price but then took ages to ship, few emails and excuses to why late and was bit frustrating but once it was shipped delivery was fast. Would buy again so long as I was prepared for the wait
Better than expected
Purchased a phone 14/9/20 late evening. Received advice one week later on 21/9/20 it was being despatched against Toby deals 3 day website sales promise.
Phone was received 25/9/20 before 9 am via Toll and no signature required against SR indicated on parcel. This was standard free of charge option with $10 insurance cost. Unbelievably fast. DPEX tracking good.
Package was well padded and phone ( Poco F2 Pro) appears genuine as packaging 100% intact and not tampered with. Au adapter included for charger which has HK pins.
Would have given 5 sta...
Order arrived on time and correct
After reading reviews on here I was worried my order wouldn’t arrive. I emailed them 3 days after ordering as no tracking advice had been given and they replied advising there was a delay in processing. The items were then shipped 2 days later and I received an email with a tracking code. 10 days after ordering a camera and lens they both arrived! The camera did have an EU plug but It’s was with a USB charging cable so I can plug into AU USB plugs no problems. They also provided an adapter separately.
The user manual was also not with the prod...
I bought a soundcore Liverty air2. It was cheaper than anywhere else. Products are great. They from China. Shipping are faster than I thought in this Covid-19 time. I would recommend.
Did not have stock but never told me
spent $1,800 on a Windows Surface Pro from their website listed as in stock. The status of the order was 'pending' for a week and a half, no further information. I emailed them for an update and got a reply a day later stating they had no stock and would be refunding me, and that refund would take up to 7 days. I wonder, what would they have done if I had never contacted them? I asked if any of the other stock showing on their website was actually there, never got a response. Truly terrible customer service for someone spending so much money. Anyway now I have a keyboard and pen but no Surface and have to shop around, but still waiting for my refund. Thanks for nothing.
Questions & Answers
I bought a Nikon camera and need this by end of December. I've sent email to them but no one response, I'm thinking to buy it from other store but I have put a dispute in Paypal, how do I escalate my dispute to get money back? The status in my dispute is waiting for seller's response, and the status of my order is "Paypal Reversed", what does this mean?
It is in the paypal resalute center you have to let paypal review the case.
I had the exact same status but they never actually reversed it. you need to make paypal do it.
I ordered a phone on 3rd of December and paid $25 extra for the express delivery which supposed to be delivered in 5 days but until now nothing ,sent 4 emails but no reply not even estimated time or anything at all ,the order number is TAUW380167782, any suggestion or help will be appreciated .
I emailed their support email but only got a response 4 days later.
They can be a bit slow with the dispatching and replying to emails but you will receive your phone.
Pls raise to PayPal asap. Toby deal closed business
If you paid by credit card company than raise with them
Where is my phone? TAUW380168383
It's on its way. Calm down. 9 days is nothing. These guys need at least two weeks to ship anything, despite the times quoted on their website. I ordered the same Xiaomi smartphone on the 24th of November, and it only just arrived today. Although initially it ships via a courier called DPEX, it'll be transferred to Toll once it enters Australia. You can then continue tracking it via the Toll website using the same tracking code Tobydeals provide shortly after dispatch (not your order number).
Thank you very much, they finally replied to me via email, saying that it's out of stock and they are sourcing it... Hopefully I'll get it eventually, thank you!
Toby deals are closed down (bankrupted ?) as of 19 December 2020. See if they shipped it before that, if not... you might have to get your money back.
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