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Toby Deals

Toby Deals (page 4 of 21)

4.1 from 2,450 reviews · View Statistics
See the Best Electronics & Computing Shops in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

  • Product Quality
    3.5 (384)
  • Return Claim MadeYes (46) · No (411)
  • Shipping
    2.9 (363)
  • Warranty Claim MadeYes · No (512)
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Arrived early and in excellent condition

published

The new lens for my camera arrived about a week earlier than promised. It was well packed and arrived in excellent condition. The person who delivered it was courteous.
Thanks.

Tomasz D.
Tomasz D.Greater Melbourne (Inner), VIC

Its is a SCUM

published

SCUM! I ordered Drone and I never get my items delivered! After 3 weeks i finally get answer from the company "Sorry we don't have your items at the moment" and zero information about refund. They keep ignoring my questions about REFUND!

If I could leave a zero star.

published

These guys would get it. Absolutely horrendous communication, they don't respond to any enquiries with regard to order details such as tracking. I got tired of waiting and decided to cancel the order and get a refund. Still waiting on their response to the first email. Horrible service.

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Atman
AtmanGreater Melbourne (Outer), VIC
  • 2 reviews
  • 1 like

10 days passed since the order was purchase but no tracking information yet

published

I ordered a MacBook on Toby Deals on 4th October and I never received any update regarding the tracking information. I neither received it nor got updated regarding the shipment. I contacted them three times and no response was received. Very unprofessional.

Shay
ShayCanberra 2600, ACT
  • 2 reviews

All good

published

I ordered a phone and it took almost two weeks to arrive, but it arrived to my door without any problems, I received emails with updates about the delivery along the way. I'm very happy as the phone works well, it came with a euro plug but they also provide an aus power adaptor.

Related Articles

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Where to buy and how to choose a monitor and other home office needs

In light of the escalating coronavirus pandemic, many Australians are opting to or being asked to work from home. If you need to set up a home office, here’s a quick guide on where to buy and how to choose the essentials like a monitor, keyboard and mouse.

Wendy Z.
Wendy Z.20 Mar 2020
where-to-buy-and-how-to-choose-a-monitor-and-other-home-office-needs
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Do not buy from Tobydeals

published

Do not buy from Tobydeals. Their 14 day returns policy is void if you open the packaging. They will not take it back. They also forgot to send my order and I needed to prompt them 3 weeks after I made the purchase and processed my payment

Heike
HeikeSydney, NSW

Shockingly bad customer service

published

I ordered an in-stock mobile three weeks ago, and the order is still shown as processing. Contacted the company three times over the past few weeks but no reply. Doubt I will ever receive my mobile.

No stock, poor service, delayed refund

published

I purchased a pair of wireless earphones as a birthday gift however they were delayed as they didn't have stock. This information was only shared with me two weeks later after two attempts to contact them. This is despite the original email confirming that the products would be shipped within 2-3 days. When a refund was requested, they also stated that it'd be processed in 2-3 days, however it's been a week and I'm still waiting on confirmation that the transaction has taken place.

Don't take the risk if you're buying for someone else or have time constraints.

Che Y.
Che Y.

The refund was received but only after I chased it up again. Terrible experience all round.

Henley
HenleyGreater Melbourne (Outer), VIC

Good service

published

No problem ordering and receiving 2 lenses from Tobydealsau. The shippings was quicker than I expected. Great price. I have no problem with those lenses I received. Good packing and all with original boxes. Recommended.

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Pradeep Kashyap
Pradeep KashyapSouthwest, VIC

Fast delivery

published

Delivery was quick. Didn't expect such service during the pandemic! The phone is brand new and I even got an adapter for the Australian sockets. That wasn't expected either. Overall satisfied!

  • Verified

Apparently just a scam site

published

Paid for express shipping 3-5 days. 4 days later they haven't even sent it. They don't reply to enquiries. They seem to be a scam site - lucky I paid with paypal.

Jiv J.
Jiv J.Richmond-Tweed, NSW

good phone, slow delivery

published

phone works great. delivery was slow, because i was in a rural area. it was worth the wait though. happy customer

FAn H.
FAn H.Greater Melbourne (Metropolitan), VIC

Good service will purchase again

published

Ordered iPod pro, received in about 1 week. Updated freight details. Owed Replied inquiries. Recommended! Will purchase again. But the only communication was email. No Facebook or online chat options

Frank C.
Frank C.South West, WA
  • 4 reviews
  • 2 likes
  • Verified

Good product, good delivery overall

published

Well Informed Process

published

I was a little dubious, given the great price compared to other sites. I ordered, was well informed of the state of my order, and received my purchase within a week. I'll use Tobydeals again.

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helena S
helena SGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 1 like

My "brand new" Samsung S20 had clear signs of tampering!

published
Nam Duong
Nam DuongGreater Melbourne (Inner), VIC
  • 4 reviews
  • Verified

SCAM. STAY AWAY. Item never received despite multiple contacts.

published

I purchased an iPhone SE from the website. The iPhone did not ship nor providing tracking number after 7 days. Multiple support tickets but got no response.
The seller's PayPal name is TobyDealsUK but actually based in HongKong.
TobyDealAU is a fake name, it has nothing to do with Australia.
STAY AWAY.

Michael
MichaelGreater Melbourne (Metropolitan), VIC

RISKY !!

published

Placed an online order.
Nil info, no order acknowldegement, no response to email query.
No response when I threatened to seek a PayPal refund.
After 1week+, I did initiate a PayPal refund.
Refund came though OK, a few days later.

They just wasted my time, and I had to start the shopping exercise afresh

cha
chaSydney, NSW

Item Hasn't Been Received For 31 Days Now

published

Do not buy from toby deals
They do not accept any responsibility for their actions and cannot give answers.
They are keeping the money without any explanation and no item.
I've been disputing for over 1 month and no word still.

KevC
KevC
  • 3 reviews
  • 2 likes

Tobydeals are O. K.

published

Tobydeals can be efficient, cheap and speedy, if they have your product in stock. But they are very poor communicators and rarely answer emails so it is not possible to check.
Postage is free and high premium. My purchase came in a factory sealed box. They offered additional discount when the item sat in my inbox for a few days. They don't like gst and I don't either on low value imported goods.

So buy cheap. Get it fast. But Don't presume the warranty will be honoured.

Slow to ship

published

Great price but then took ages to ship, few emails and excuses to why late and was bit frustrating but once it was shipped delivery was fast. Would buy again so long as I was prepared for the wait

Dick
DickSouth East Queensland, QLD
  • 11 reviews
  • 9 likes

Better than expected

published
Anonymous
AnonymousPerth, WA
  • 2 reviews
  • 2 likes

Order arrived on time and correct

published
Y.Y.Y
Y.Y.YRichmond-Tweed, NSW
  • Verified

Good price

published

I bought a soundcore Liverty air2. It was cheaper than anywhere else. Products are great. They from China. Shipping are faster than I thought in this Covid-19 time. I would recommend.

Did not have stock but never told me

published

spent $1,800 on a Windows Surface Pro from their website listed as in stock. The status of the order was 'pending' for a week and a half, no further information. I emailed them for an update and got a reply a day later stating they had no stock and would be refunding me, and that refund would take up to 7 days. I wonder, what would they have done if I had never contacted them? I asked if any of the other stock showing on their website was actually there, never got a response. Truly terrible customer service for someone spending so much money. Anyway now I have a keyboard and pen but no Surface and have to shop around, but still waiting for my refund. Thanks for nothing.

Page 4 of 21

Questions & Answers

Kitty
Kittyasked

I bought a Nikon camera and need this by end of December. I've sent email to them but no one response, I'm thinking to buy it from other store but I have put a dispute in Paypal, how do I escalate my dispute to get money back? The status in my dispute is waiting for seller's response, and the status of my order is "Paypal Reversed", what does this mean?

1 answer
Nathan
Nathan

It is in the paypal resalute center you have to let paypal review the case.
I had the exact same status but they never actually reversed it. you need to make paypal do it.

Gulzar R.
Gulzar R.asked

I ordered a phone on 3rd of December and paid $25 extra for the express delivery which supposed to be delivered in 5 days but until now nothing ,sent 4 emails but no reply not even estimated time or anything at all ,the order number is TAUW380167782, any suggestion or help will be appreciated .

3 answers
SKN
SKN

I emailed their support email but only got a response 4 days later.

anglosaxon1969
anglosaxon1969

They can be a bit slow with the dispatching and replying to emails but you will receive your phone.

Jay
Jay

Pls raise to PayPal asap. Toby deal closed business
If you paid by credit card company than raise with them

Maxim M.
Maxim M.asked

Where is my phone? TAUW380168383

12 answers
Dagabix
Dagabix

It's on its way. Calm down. 9 days is nothing. These guys need at least two weeks to ship anything, despite the times quoted on their website. I ordered the same Xiaomi smartphone on the 24th of November, and it only just arrived today. Although initially it ships via a courier called DPEX, it'll be transferred to Toll once it enters Australia. You can then continue tracking it via the Toll website using the same tracking code Tobydeals provide shortly after dispatch (not your order number).

Maxim M.
Maxim M.

Thank you very much, they finally replied to me via email, saying that it's out of stock and they are sourcing it... Hopefully I'll get it eventually, thank you!

A Driver
A Driver

Toby deals are closed down (bankrupted ?) as of 19 December 2020. See if they shipped it before that, if not... you might have to get your money back.

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