Reviewer Photos & Videos
It is pretty good.
All OK except prices ranges. Mostly the frames are too narrow and if you want change frame you have start from scratch. The best would be if customer could change prices frame himself (as an additional option).
Superb service, great quality. I bought several mobile phones from them. We are really happy and got good service from them. I will recommend them to buy mobile. Thanks for your great service.
The store was very easy to navigate through and the service was great. However the item arrived with several cosmetic dents and scratches. Still works but not happy with the condition of the unit itself despite being packaged well, it was handled poorly with little care.
Great as advertised
Good product as advertised , fast shipping from overseas considering corona virus. I can recommend this store if you are considering shopping here. Cheap prices, fast shipping and a good product
Impressive delivery, poor attention to detail
Product was brand new and unopened and arrived very quickly. Unfortunately it was never stated or implied that the product would be delivered from England with a UK charger. They included an adapter for the UK charger so 'technically' it works but I wouldn't have purchased from this site if I had known this.
Genuine products, customer service needs to be improved
I ordered a Galaxy S20+ 5G from TobyDeals on 25/8 and received it today. Well packed, brand new and genuine phone and came with AU power adaptor. Once the phone was posted delivery was very fast only 3 days till i received it but prior to this the phone was in "Processing" state for 9 days even though phone was apparently in stock. Several emails sent with no reply. If they could respond more to emails and improve customer service then i would have given them 4 or 5 stars.
Impressive delivery, poor attention to details.
Very sleek website, easy to navigate, good information on the product. Unfortunately it was never stated or implied that the product would be delivered from England. The product arrived in excellent time with a note stating that an adapter for the charger was included in the package. This was so, but the charger would not fit into the adapter and I am left with an unusable UK charger.
No problems but website is NOT Australian
I know there are a lot of negative reviews for this website so I thought I would share my personal experience.
TL:DR - Be aware that this is not an Australian website or company. It is a Hong Kong company targeting the Australian market. Make an informed purchase.
When purchasing (a Samsung phone) from TobydealsAU I wasn't aware that this wasn't an Australian website. This alone is not a problem. The problem is that this isn't immediately obvious. In hindsight this was my bad (it's not even a .com.AU domain) but it's n...ot made clear enough in any section of the site unless you dig deeply into the fine print of the "contact us" and "terms and conditions" pages on their site. This alone is enough to make me feel cheated and lied to and deter me from ever buying from this site again. It wasn't until I received my tracking info that I was made aware that it was shipping from Hong Kong. Frustrating! As for the actual purchase experience.... The item was well priced and it is easy to find discount codes for the site online, reducing the price even further. Shipping is free (from Hong Kong). My package was shipped with Dpex. I received my tracking number within a reasonable amount of time. Tracking my package was accurate and clear and updated regularly as the package passed through its checkpoints. The day after it was marked as in Australia it was delivered to me. Entire process took exactly 7 days. I can't complain about this aspect. The item was well packaged with plenty of padding (bubble wrap) and arrived with no damage. The phone was exactly as advertised Except what wan't advertised clearly is that this was not an Australian item and as such did not come with an Australian style wall plug for the charger. It did come with an adaptor to "convert" it to Australian wall sockets but had I known this was what I was getting I honestly may not have ordered from Tobydeals at all. A lie by omission is still a lie in my opinion and this side of the transaction, despite everything else being smooth and no complaints, is enough for me to want to rate this site negatively.
Order took 14 days to deliver
Ordered a Redmi Note 9 Pro from Tobydeals on 31/08/20. After 9 days (07/09/20), the status is still "processing". Their website mentioned the phone is in stock?. Forwarded 2 emails with NO response.
Edited: Persisted and it was delivered after 14 days on 14/09/20 in good condition.
Pleased to see it arrive
I ordered the new Samsung S20 mobile phone and after reading reviews stating how people hadn't received any communication from the courier or company as was promised in the one and the only email received, and how they hadn't been sent their order or weren't refunded, I began to worry. I had not been sent any tracking number and had only been sent one email from Toby Deals confirming my order and payment over a two week period. I wrote to the company inquiring about my order, I still have had no answer, I use Pay Pal so was prepared to contac...t them if I needed to, but the day after this the courier arrived with my new phone. I can only comment on my dealings with Toby Deals, so here they are. I got a great deal on the newest phone in the Samsung Galaxy range, it arrived safely as it was packaged so well it took me a long time to unwrap it. The time it took to arrive was about fifteen days, which I think is OK as it came from Hong Kong. I am happy with my purchase from Toby Deals. I think, however, this company needs to improve its communication with customers.
Long delays -Terrible communicators
I ordered a Xiaomi Mi Note 10 6GB/128GB Dual Sim with Screen Protector and Folding Case (Black) - Midnight Black three weeks ago. I heard nothing for two weeks until I chased up and then they told me it was out of stock. They offered me the same model in green which I accepted. 1 week later they made the same offer again which I again accepted. Since nothing - they don't even respond to my emails. I've got a bad feeling about this...
Pleased it arrives so quickly
Hi there - i was very pleased to receive my Sony video camera. It arrived much quicker than i expected and well wrapped. I was disappointed that there was no communication from you at Toby Deals at all until the parcel arrived. I would have been completely delighted by an email with the confirmation of my order and when it was sent...otherwise i am happy
Not as expected
I ordered the Sony XM3 headphones due to great online reviews, however found a few shortcomings which could have been avoided had the specs been better outlined on the website.
Cons: 1) Product only works with iPhone (versions 5 to 8, fortunately I have an old iPhone which still works but would have been better if I could use it with my newer Android phone) 2) clicking/popping when ANC is turned on after first ten mins of use (left earcup) 3) only 14 day return policy (insufficient time to test item post firmware update, ie only two days till ...end of expiry) Pros: 1) After googling for solutions to the second problem, a firmware upgrade lessened the ANC issue (now has a soft wind/whirring noise and no clicking or popping ie less distracting). 2) As long as one has an old iPhone and no other issues with ANC, it seems to work well (noise cancelling better than Bose QC35 II which I also have). 3) Postage was pretty quick but the courier did not knock on my door despite the record, causing a delay in collection at a drop off point and lack of time for trial before the 14 day return is up. 4) Price is good but only marginally vs comparable sales if one can physically visit stores on sale 5) Fast and seamless checkout. I’m not returning the product yet to see if problems persist with ANC over the coming months. Aside from inaccurate description which led to the disappointment, the buying experience was not an issue, more an issue on Sony.
Anker Soundcore Liberty Air 2 True Wireless Earphone
Brilliant shopping experience, received the item a week from ordering and well-cheaper than what was advertised on other sites. I was a tad hesitant to buy from Toby Deals never having bought before but have been very happy with the whole experience and expediency in shipping to Australia from HK.
I bought because of WFH and was looking for a pair of headphones that I could listen to music on but also were good for Zoom calls. Sound-wise, the headphones are great and while tricky to get consistently set-up for Zoom, the microphone and voice cl...arity in meetings has been fantastic in the few days I've had them. Range is brilliant, I can quite easily be 20 feet away from from PC / connected device and the Bluetooth connection is still perfect, that is also going through walls. The one downside and the reason they aren't a 5-star review is the fit quality - it's rubbish... If I could provide one feedback to Anker it would be to get improved ear fit. I have spent the last few days with all the ear adjustments changing them over to get a better fit and I am still not completely happy with. So for sound quality, microphone, speed of charge and Bluetooth: 5-star
Much better this time.
I was disappointed with my first experience with Toby Deals due to the excessive delays but had no issues with the item when it eventually arrived.
Decided to give them another go and this time the service was much better and item sent and received in a much better time frame.
Item was as described and is working correctly
Vacuum Cleaner is excellent
I purchased a Dreame 9 cordless vacuum cleaner from Tobydeals au. Even though its an au web address it is in China so expect a long delivery time with little tracking. Mine took about 4 weeks. I did get a response on email after a couple of tries so i think that is just them being very busy not because they are not legit.
The Vacuum cleaner is fantastic and much better than the previous one i had. Its quite powerful and has excellent attachments and actually sucks up kitty litter and everything else. The charge lasts for twice as long as my old...
Pretty good but not perfect
Samsung Watch. Great price!! Delivery a little slow but still good. Product came with UK power plug instead of Australian. I can get around it with USB but not ideal
Great product but overseas power plug. Support do not reply at all to emails. The note 10 lite is a fantastic phone and great price. Recomend the phone but support seriously lacking
Pretty good so far!
Was easy to find what I needed, the range was good and the product seems to be of good quality. The customer service response was slow though, I had to cancel an order which took a number of days but had no response until the following wee - I think weekend support is needed to overcome this.
Good clear communication and tracking
The product arrived in good order although it took 17 days to get here, this is the only reason I do not give a 5 star review. Otherwise I am very very happy and I would recommend as this is my second purchase from Toby Deals.
Great product great price!!
Was delivered little behind schedule this was not the fault of this company and I was a little baffled as to why it being brought from an AU company why it was shipped from Hong Kong? Thanks it was exactly what I had purchased.
solid tracking service
abit of wait typicall for overseas products happy to see that the products I purchased are genuine and not cheap knock offs would recommend to a friend or some who wants a good deal a particular product
This company really helped.
The store was really easy to navigate. It was also the best deal and I saved $200 from ordering through them.
I made a mistake of putting the wrong delivery address, but together we sorted it out and for that I'm very grateful.
Good price, super slow to ship
Price was good, paid for international priority shipping but it still took about a week to process the order plus a further 18 days (incl weekends) to arrive. Don’t order if you’re in a hurry
Good product poor delivery
Product as per description. No issues there.
Product was left on front door step without advising me. Could of been stolen or rain damaged. Do not recommend this delivery service at all.
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