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Original phone but delay with delivery.
I ordered and paid online for Samsung Galaxy S10 Lite, it took 2 weeks to dispatch to Australia and when arrived in Australia took another 2 weeks to deliver by Toll to my home.
The phone was in the original box and after 1 month the phone is still working perfectly.
I can't blame the company for the delay in delivery du to Covid-19 but they must don't say it will dispatch in 3 days.
I think they don't have all the stock in their website probably du to a shortage with their suppliers, but they don't advertise that so they don't loss their customers.
The phone I bought it's not available now in their website anymore.
Quite slow but reliable.
I bought a mid tier phone from the Toby Deals website and after eleven days I have not received shipping information and had no reply from an email questioning the dispatch. Eventually after three weeks the phone arrived. It was exactly as described. This website is reliable but to take advantage of some of the best prices around you have to be prepared to wait and not get answers to your emails.
Good experience given the current difficulty
straight forward website to order stuff. the shipping and communication can be improved a bit but the current covid-19 situation means delay everywhere, so it's acceptable. the product is as described, hopefully the warranty is backed as well.
Samsung Mobile phone
This is the timeline of my experience of recent purchase at Tobydeals AU website:
23/7/20 made a purchase online.
29/7/20 I sent them an email because I still haven't received the tracking number as promised.
30/7/20 I followed up email inquiry.
31/7/20 I received an email from them and stated that the item was packed and ready to ship
2/8/20 An email from them saying the item was picked and left the warehouse.
3/8/20 tracking number provided.
4/8/20 They replied my emails that I sent on 29/7 & 30/7.
7/8/20 Item arrived safely
so far the service I have received has been good and yes I have recommended them to friends.
i was a bit worried, after reading many mix reviews, but so far i have bought 3 lens and there have been no issues. all arrived and worked. i can not comment customer service in regards to returns or faulty product though. so far the service i have received have been good and yes i have recommend them to friends.
navigate was easy plenty of range of products (stock was ticked when mobile was purchased misleading info for customers needs to be fixed) quality was great packaging was fair happy with purchase
Very happy with my first purchase of Samsung A51. Genuine phone. Good savings.
Initial communication is good. First time ordered Samsung A51 Overseas phone from TobyDealsAU. Ordered phone on 28th Aug night. 30th Aug got notification via email of payment received via PayPal and courier arranged. 1st August Item was picked up by courier (DPEX Worldwide) and receive Tracking no. Couldn't track item until 14th August. Item got stuck in customs. At last got the phone delivered on 17th August through Toll service. Sealed and Genuine phone comes with Australian support adapter and phone cover. Works on Telstra network (boost). I...had emailed Tobydealsau support team and I did get reply from them but reply was bit late. Great saving on phone purchased. Will buy from them again. Expect a bit delay due to COVID-19 circumstances. Flight arrangement and custom clearance is challenge. Expect bit delay.
Great little product, great price, fast delivery.
Found the MiTv stick really fast, ordering via Toby Deals was simple, shipping was very fast and tracking accurate. The device was easy to setup and use and came with an Australian power adaptor too. Very happy with the service received and will definitely buy from Toby Deals again.
Good value for Olympus 45mm F1.8 and happy with the trading
I was quite skeptical after reading some negative review of this Tobydeals, and thought I will be waiting for a long time for my goods. But the response was quick, and I received messages that the goods was processed, and dispatched within 3 days. I received the olumpus lens in days, and saved $70 if bought locally. Happy with the trading.
Good products but .....
Everything was great except for the fact that the adaptor shipped with my phone was not an Australian compatible one. Messaged Toby deals last week but have not heard yet.
Fast delivery. What I was suspicious is that the box has two layers of sealing taps. The buds are working fine though.
The box has two layers of sealing taps made me think that it was opened and resealed (could be refurbished instead of brand new). The buds are working fine though.
Great item for a great price
Store was straight forward to navigate, the product was high quality and reasonable shipping time to Australia about 2 weeks. Would buy again.
Toby deals is the best for half the price
Deal going smooth but delivery of the ipurchase I ten is unpredictable in term of time scale
Deal going smooth but delivery of the ipurchase I ten is unpredictable in term of time scale.. customer service is helpful if they could coordinate with courier on when the item will be delivered. My order is stuck for 13 days on transit. This does not assure the customer when they could receive their purchase.
Site is easy to buy from. Awesome selection of items. Informative and accurate. Got the phone and no hassle on delivery, will definitely buy from this site again. Highly recommended.
Easy to order and well delivered
Was a little nervous about buying a new iPhone online but with such good reviews, I took a chance. Very easy to order, good communication throughout and brand new phone arrived as promised in original box and in a timely fashion. Very happy with purchase and would have given 5 stars except for a week's lag in communications between the order being processed and packed in the warehouse to be shipped. Suggest that a short simple email letting me know that I wasn't forgotten or that they are still working on it would have allayed any fears that I had about the purchase. Other than that - would order from them again as their prices are so good and customer service response is excellent.
Ear buds provided as ordered, but delivery by toll frustrating
Product supplied by Toby Deals very efficient process, but delivery procedure by Sub contractor left us believing items lost for period of time, then eventually it was located and we needed to go pick it up. This was not premium service we chose to pay extra for initially!
2 deliveries, both arrived within 2 weeks
Ordered a phone a couple of months ago, and now a smart watch and both arrived safe and sound within 2 weeks. Great value too. Would recommend them to anyone looking at some new tech.
Good price and condition. Faster delivery time would be nice!
The product came in good condition and was the best price by far when reviewing other sites that offered the same product. The only room for improvement would be the delivery time!
I have received my product well on time.
I have ordered samsung buds which came from Hongkong. I was in bit of doubt whether it would be original or not but I am happy with the product now.
Bought Roborock S5 Max. Item arrived safe & sound and timely
First time customer with Toby. Bought Roborock S5 Max that was on special. A bit discouraged with some negative reviews but decided to take the plunge since the price was good. It was a good call. The item was shipped quickly and arrived in Sydney, Australia in about a week. Considering the covid19 situation, this was quick! The item was packaged securely. No issues with the Roborock so far and very happy with the purchase. I saved almost 40% compared to buying it locally. There are plenty of online reviews of the S5 Max. I like the multi floor...maps support. Vaccum performance is quite good. Picked up lots of dirts. Mopping is OK. Don't expect very clean mopping. The robot is just dragging the mop cloth as it is vacumming. It's smart enough not to mop on carpet. Overall, quite happy with it.
Wrong adapter and seal broken
Our phones arrived with the wrong adapters that don't fit the original phone charger. The seal on the box that says "do not accept if broken" has also broken. We've contacted Toby Deals Customer Care twice and they still haven't responded even though the website says they'll respond within 24-72hrs (it's been over a week).
Not in stock - poor customer service
I ordered a phone online - no indication that it wasn't in stock online. So when 2 weeks later when it didn't arrive I got concerned and I emailed them to find out where it was, at this point they indicated they didn't have it in stock with no indication of when they thought they would have it in stock again. I'm patient so I waited another 2 weeks before emailing them again still not in stock so requested a refund. The refund was processed promptly but 4 weeks of waiting with nothing but silence isn't good enough.
The product looks genuine. Great price
The product looks genuine. Great price as imported item is better than buying actual product in a local store. Was little hesitate buying the product in the first glance, but after testing the product when I receive my wf-1000xm3, it is certainly a genuine product.
this is good budget choice
so far so good, not sure aboout warranty service. quick delivery f
rom Hong Kong. phone is new and working super well. would revomend . charger is too big though. overall good
Ships from Hong Kong - they did not make that clear!
Good prices, but I was upset when I realized it was shipping from Hong Kong and it still has not come more than 2 weeks later! They did not specify that! I'm still waiting!
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