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Genuine products, customer service needs to be improved
I ordered a Galaxy S20+ 5G from TobyDeals on 25/8 and received it today. Well packed, brand new and genuine phone and came with AU power adaptor. Once the phone was posted delivery was very fast only 3 days till i received it but prior to this the phone was in "Processing" state for 9 days even though phone was apparently in stock. Several emails sent with no reply. If they could respond more to emails and improve customer service then i would have given them 4 or 5 stars.
Impressive delivery, poor attention to details.
Very sleek website, easy to navigate, good information on the product. Unfortunately it was never stated or implied that the product would be delivered from England. The product arrived in excellent time with a note stating that an adapter for the charger was included in the package. This was so, but the charger would not fit into the adapter and I am left with an unusable UK charger.
No problems but website is NOT Australian
I know there are a lot of negative reviews for this website so I thought I would share my personal experience.
TL:DR - Be aware that this is not an Australian website or company. It is a Hong Kong company targeting the Australian market. Make an informed purchase.
When purchasing (a Samsung phone) from TobydealsAU I wasn't aware that this wasn't an Australian website. This alone is not a problem. The problem is that this isn't immediately obvious. In hindsight this was my bad (it's not even a .com.AU domain) but it's n...ot made clear enough in any section of the site unless you dig deeply into the fine print of the "contact us" and "terms and conditions" pages on their site. This alone is enough to make me feel cheated and lied to and deter me from ever buying from this site again. It wasn't until I received my tracking info that I was made aware that it was shipping from Hong Kong. Frustrating! As for the actual purchase experience.... The item was well priced and it is easy to find discount codes for the site online, reducing the price even further. Shipping is free (from Hong Kong). My package was shipped with Dpex. I received my tracking number within a reasonable amount of time. Tracking my package was accurate and clear and updated regularly as the package passed through its checkpoints. The day after it was marked as in Australia it was delivered to me. Entire process took exactly 7 days. I can't complain about this aspect. The item was well packaged with plenty of padding (bubble wrap) and arrived with no damage. The phone was exactly as advertised Except what wan't advertised clearly is that this was not an Australian item and as such did not come with an Australian style wall plug for the charger. It did come with an adaptor to "convert" it to Australian wall sockets but had I known this was what I was getting I honestly may not have ordered from Tobydeals at all. A lie by omission is still a lie in my opinion and this side of the transaction, despite everything else being smooth and no complaints, is enough for me to want to rate this site negatively.
Order took 14 days to deliver
Ordered a Redmi Note 9 Pro from Tobydeals on 31/08/20. After 9 days (07/09/20), the status is still "processing". Their website mentioned the phone is in stock?. Forwarded 2 emails with NO response.
Edited: Persisted and it was delivered after 14 days on 14/09/20 in good condition.
Pleased to see it arrive
I ordered the new Samsung S20 mobile phone and after reading reviews stating how people hadn't received any communication from the courier or company as was promised in the one and the only email received, and how they hadn't been sent their order or weren't refunded, I began to worry. I had not been sent any tracking number and had only been sent one email from Toby Deals confirming my order and payment over a two week period. I wrote to the company inquiring about my order, I still have had no answer, I use Pay Pal so was prepared to contac...t them if I needed to, but the day after this the courier arrived with my new phone. I can only comment on my dealings with Toby Deals, so here they are. I got a great deal on the newest phone in the Samsung Galaxy range, it arrived safely as it was packaged so well it took me a long time to unwrap it. The time it took to arrive was about fifteen days, which I think is OK as it came from Hong Kong. I am happy with my purchase from Toby Deals. I think, however, this company needs to improve its communication with customers.
Pleased it arrives so quickly
Hi there - i was very pleased to receive my Sony video camera. It arrived much quicker than i expected and well wrapped. I was disappointed that there was no communication from you at Toby Deals at all until the parcel arrived. I would have been completely delighted by an email with the confirmation of my order and when it was sent...otherwise i am happy
Not as expected
I ordered the Sony XM3 headphones due to great online reviews, however found a few shortcomings which could have been avoided had the specs been better outlined on the website.
Cons: 1) Product only works with iPhone (versions 5 to 8, fortunately I have an old iPhone which still works but would have been better if I could use it with my newer Android phone) 2) clicking/popping when ANC is turned on after first ten mins of use (left earcup) 3) only 14 day return policy (insufficient time to test item post firmware update, ie only two days till ...end of expiry) Pros: 1) After googling for solutions to the second problem, a firmware upgrade lessened the ANC issue (now has a soft wind/whirring noise and no clicking or popping ie less distracting). 2) As long as one has an old iPhone and no other issues with ANC, it seems to work well (noise cancelling better than Bose QC35 II which I also have). 3) Postage was pretty quick but the courier did not knock on my door despite the record, causing a delay in collection at a drop off point and lack of time for trial before the 14 day return is up. 4) Price is good but only marginally vs comparable sales if one can physically visit stores on sale 5) Fast and seamless checkout. I’m not returning the product yet to see if problems persist with ANC over the coming months. Aside from inaccurate description which led to the disappointment, the buying experience was not an issue, more an issue on Sony.
Anker Soundcore Liberty Air 2 True Wireless Earphone
Brilliant shopping experience, received the item a week from ordering and well-cheaper than what was advertised on other sites. I was a tad hesitant to buy from Toby Deals never having bought before but have been very happy with the whole experience and expediency in shipping to Australia from HK.
I bought because of WFH and was looking for a pair of headphones that I could listen to music on but also were good for Zoom calls. Sound-wise, the headphones are great and while tricky to get consistently set-up for Zoom, the microphone and voice cl...arity in meetings has been fantastic in the few days I've had them. Range is brilliant, I can quite easily be 20 feet away from from PC / connected device and the Bluetooth connection is still perfect, that is also going through walls. The one downside and the reason they aren't a 5-star review is the fit quality - it's rubbish... If I could provide one feedback to Anker it would be to get improved ear fit. I have spent the last few days with all the ear adjustments changing them over to get a better fit and I am still not completely happy with. So for sound quality, microphone, speed of charge and Bluetooth: 5-star
Much better this time.
I was disappointed with my first experience with Toby Deals due to the excessive delays but had no issues with the item when it eventually arrived.
Decided to give them another go and this time the service was much better and item sent and received in a much better time frame.
Item was as described and is working correctly
Vacuum Cleaner is excellent
I purchased a Dreame 9 cordless vacuum cleaner from Tobydeals au. Even though its an au web address it is in China so expect a long delivery time with little tracking. Mine took about 4 weeks. I did get a response on email after a couple of tries so i think that is just them being very busy not because they are not legit.
The Vacuum cleaner is fantastic and much better than the previous one i had. Its quite powerful and has excellent attachments and actually sucks up kitty litter and everything else. The charge lasts for twice as long as my old...
Pretty good but not perfect
Samsung Watch. Great price!! Delivery a little slow but still good. Product came with UK power plug instead of Australian. I can get around it with USB but not ideal
Great product but overseas power plug. Support do not reply at all to emails. The note 10 lite is a fantastic phone and great price. Recomend the phone but support seriously lacking
Pretty good so far!
Was easy to find what I needed, the range was good and the product seems to be of good quality. The customer service response was slow though, I had to cancel an order which took a number of days but had no response until the following wee - I think weekend support is needed to overcome this.
Good clear communication and tracking
The product arrived in good order although it took 17 days to get here, this is the only reason I do not give a 5 star review. Otherwise I am very very happy and I would recommend as this is my second purchase from Toby Deals.
they’re not AUSTRALIAN they’re based in China, I was deceived by the “tobydealsAU” nothing to do with AU except shipping to Australia.and the product doesn't look original, it looks like first copy
Great product great price!!
Was delivered little behind schedule this was not the fault of this company and I was a little baffled as to why it being brought from an AU company why it was shipped from Hong Kong? Thanks it was exactly what I had purchased.
solid tracking service
abit of wait typicall for overseas products happy to see that the products I purchased are genuine and not cheap knock offs would recommend to a friend or some who wants a good deal a particular product
This company really helped.
The store was really easy to navigate. It was also the best deal and I saved $200 from ordering through them.
I made a mistake of putting the wrong delivery address, but together we sorted it out and for that I'm very grateful.
Good price, super slow to ship
Price was good, paid for international priority shipping but it still took about a week to process the order plus a further 18 days (incl weekends) to arrive. Don’t order if you’re in a hurry
Good product poor delivery
Product as per description. No issues there.
Product was left on front door step without advising me. Could of been stolen or rain damaged. Do not recommend this delivery service at all.
Original phone but delay with delivery.
I ordered and paid online for Samsung Galaxy S10 Lite, it took 2 weeks to dispatch to Australia and when arrived in Australia took another 2 weeks to deliver by Toll to my home.
The phone was in the original box and after 1 month the phone is still working perfectly.
I can't blame the company for the delay in delivery du to Covid-19 but they must don't say it will dispatch in 3 days.
I think they don't have all the stock in their website probably du to a shortage with their suppliers, but they don't advertise that so they don't loss their customers.
The phone I bought it's not available now in their website anymore.
Quite slow but reliable.
I bought a mid tier phone from the Toby Deals website and after eleven days I have not received shipping information and had no reply from an email questioning the dispatch. Eventually after three weeks the phone arrived. It was exactly as described. This website is reliable but to take advantage of some of the best prices around you have to be prepared to wait and not get answers to your emails.
Good experience given the current difficulty
straight forward website to order stuff. the shipping and communication can be improved a bit but the current covid-19 situation means delay everywhere, so it's acceptable. the product is as described, hopefully the warranty is backed as well.
Samsung Mobile phone
This is the timeline of my experience of recent purchase at Tobydeals AU website:
23/7/20 made a purchase online.
29/7/20 I sent them an email because I still haven't received the tracking number as promised.
30/7/20 I followed up email inquiry.
31/7/20 I received an email from them and stated that the item was packed and ready to ship
2/8/20 An email from them saying the item was picked and left the warehouse.
3/8/20 tracking number provided.
4/8/20 They replied my emails that I sent on 29/7 & 30/7.
7/8/20 Item arrived safely
so far the service I have received has been good and yes I have recommended them to friends.
i was a bit worried, after reading many mix reviews, but so far i have bought 3 lens and there have been no issues. all arrived and worked. i can not comment customer service in regards to returns or faulty product though. so far the service i have received have been good and yes i have recommend them to friends.
Questions & Answers
I bought a Nikon camera and need this by end of December. I've sent email to them but no one response, I'm thinking to buy it from other store but I have put a dispute in Paypal, how do I escalate my dispute to get money back? The status in my dispute is waiting for seller's response, and the status of my order is "Paypal Reversed", what does this mean?
It is in the paypal resalute center you have to let paypal review the case.
I had the exact same status but they never actually reversed it. you need to make paypal do it.
I ordered a phone on 3rd of December and paid $25 extra for the express delivery which supposed to be delivered in 5 days but until now nothing ,sent 4 emails but no reply not even estimated time or anything at all ,the order number is TAUW380167782, any suggestion or help will be appreciated .
I emailed their support email but only got a response 4 days later.
They can be a bit slow with the dispatching and replying to emails but you will receive your phone.
Pls raise to PayPal asap. Toby deal closed business
If you paid by credit card company than raise with them
Where is my phone? TAUW380168383
It's on its way. Calm down. 9 days is nothing. These guys need at least two weeks to ship anything, despite the times quoted on their website. I ordered the same Xiaomi smartphone on the 24th of November, and it only just arrived today. Although initially it ships via a courier called DPEX, it'll be transferred to Toll once it enters Australia. You can then continue tracking it via the Toll website using the same tracking code Tobydeals provide shortly after dispatch (not your order number).
Thank you very much, they finally replied to me via email, saying that it's out of stock and they are sourcing it... Hopefully I'll get it eventually, thank you!
Toby deals are closed down (bankrupted ?) as of 19 December 2020. See if they shipped it before that, if not... you might have to get your money back.
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