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⚠️ Don’t buy if you’re in Australia.
Buy from an Australian based company and not only support aussies but be protected by Australian consumer laws. Aussies be warned they purposely named and advertise their site so we think they’re an Australian based business, hence the au. THEY ARE NOT and They ship out of Hong Kong and will send you an overseas versioned product if you’re lucky that’s similar to what u ordered, and PayPal Won’t protect you as they will just send a link to confirm something arrived so if you want to return it you have to pay the shipping fee and you lose out a...nyway. This is after the fact that you will wait 3-4 weeks for it to arrive in the first place. They don’t respond to emails, and if they do u will get a generic “blah blah blah” response ignoring what u at actually asking. Positive responses you see below must either work for them or are family members
Scammers sent me a a Chinese copy after advertising in english
Scammers sent me a Chinese copy of the game after advertising in english then PayPal made me send it back for a refund. The return delivery cost more then half of what the product was worth and I did not get the delivery refunded. Watch out these guys have more then one site where they scam people. The cheaper prices are not worth the headaque
This company is a scam do not buy products from them, they did not commit to shipping dispatch times and refused to respond to order cancellation requests 2 weeks after order was placed still no shipping confirmation. Then after the issue has been escalated to PayPal they send out and email saying they are longer in business . Do not buy from Tobydeals or tobydealsau
Not worth the hassel
Website states processing time three days. Waited 5 working days before emailing themg waiting another 5 working days for a response stating there was delays. Waited another 5 days then raised paypal ticket. Still no response through paypal or email. Esculated to a claim and paypal forced a refund.
Not worth saving 5%,
Order was cancelled after 3 weeks
Took the chance with this company because of the attractive prices.
Was sent 2 emails stating the order is being processed and dispatch would happen soon but 3 weeks later the order was cancelled by Toby Deals. Big waste of time. Not worth the ~$60 saving
If you are looking at buying camera gear from TobyDeals, save the extra $$ and shop elsewhere.
Item was purchased on 29/11 (Lens for a Sony Camera) with the top end shipping so that I could hopefully score it before christmas. Item was on processing for a full week before I sent enquiries to ask what is the hold up, to no response. I then took to reading the reviews for TobyDeals and realised that I should probably look to these places more frequently before splashing $700+ on items. After 7 business days of no response and still no sign of the item being shipped, I raised a paypal dispute and of course moments later, I get the generic "...Sorry about the delay, we'll ship it as fast as we can" response. I asked for a personal response from a human and got nothing so after another 3-4 business day wait of no action, I escalated the paypal dispute and within 2 business days, a refund is apparently being processed. So in summary, going off the reviews that I read and now my experience, this company is very sketchy, avoid at all costs... I'll save up the extra $250 and shop at a camera store that actually possesses stock! At no point did I get a genuine response from this company to discuss the processing delays with this lens.
No answer , no stock, no refund
Bought xiaomi mi 10t pro 2 weeks ago and waiting for order shipment . Its been 2 weeks and no response . I sent 5 emails still no response . Only answer apology email for delay. If not able to handle shipment then shut the business. Why showing in website that phone in stock. Disputed with paypal yesterday regarding no order confirmation. Now have to wait 10 days to seller to respond . Very bad experience of tobydeals. Recommend to buy from local shop instead of waiting for months and still not sure what you will get.
Do not buy from Toby Deals
Toby Deals sent me a fake pair of Samsung earbuds, which should have been obvious from the low price ($169 vs $299 RRP). On arrival one ear bud didn't work, I troubleshooted them with Samsung store technician who confirmed they were fake and not working. I contacted Toby Deals and organised to have them pick them up and returned. They then said they 'inspected' the item and found it working, contradicting the authorised Samsung technician. I have now been trying to organise a refund for months, sent evidence from the Samsung store and even retu...rned with the 2 week free window and have had no luck. Most recently after 3 months found a scratch which they are trying to say existed even though it was sent back in new condition. DO NOT BUY FROM TOBY DEALS
STOP!!! don't buy anything from Toby Deals!!!
I got a camera from Toby Deals a month ago and the order is not even processed yet. I have tried to contact them multiple times and they decided to ignore my emails, at this point I will have to start finding out a way to get a refund which will be a painful and long process not to mention that I wont have a camera till I get the money!! STAY AWAY FROM TOBY DEALS!!!
They claim 72 hours shipping from purchase, item paid for 2 weeks ago and still in processing. Another buyer mentioned they got an email saying they were out of stock I didn't even get that. If that's the case they are bait advertising which is against Australian consumer Law. I've raised a ticket with PayPal hopefully I can get a refund.
If I could leave a zero star.
These guys would get it. Absolutely horrendous communication, they don't respond to any enquiries with regard to order details such as tracking. I got tired of waiting and decided to cancel the order and get a refund. Still waiting on their response to the first email. Horrible service.
Do not buy from Tobydeals
Do not buy from Tobydeals. Their 14 day returns policy is void if you open the packaging. They will not take it back. They also forgot to send my order and I needed to prompt them 3 weeks after I made the purchase and processed my payment
No stock, poor service, delayed refund
I purchased a pair of wireless earphones as a birthday gift however they were delayed as they didn't have stock. This information was only shared with me two weeks later after two attempts to contact them. This is despite the original email confirming that the products would be shipped within 2-3 days. When a refund was requested, they also stated that it'd be processed in 2-3 days, however it's been a week and I'm still waiting on confirmation that the transaction has taken place.
Don't take the risk if you're buying for someone else or have time constraints.
My "brand new" Samsung S20 had clear signs of tampering!
I brought the new Samsung S20 as it was a good price on TobyDeals AU site. The company seemed okay. First off, it said it was 'in stock' on-site however after the purchase they then said it wasn't in stock until 8 days later when it was then sent (I have raised this with ACCC as this feels like false advertising). It did arrive however the seal clearly had been tampered with, it was half off and clear scratch marks around the seal and further proof, the case that comes with the S20 inside the box was dirty with prints on it! Even the power adap...ter that came with it looks used! I am really disappointed as I have no idea what they have done with the phone and it is a shame because it did look brand new. I have sent multiple emails and raised a refund claim. Awaiting a reply still, I will escalate through Paypal if none. BUYER BEWARE!
It was not made clear on your website, before purchase, that the Osmo Pocket required a smart phone to activate it.
I do not own a smart phone, and therefore cannot activate the item.
I have written an email to your support address explaining this, and requesting how to return the Osmo Pocket and receive a refund.
(There were no issues with browsing or purchasing from your Website, and the item was delivered in good condition, and timely.)
The reviewer stated that an incentive was offered for this review
Questions & Answers
I bought a Nikon camera and need this by end of December. I've sent email to them but no one response, I'm thinking to buy it from other store but I have put a dispute in Paypal, how do I escalate my dispute to get money back? The status in my dispute is waiting for seller's response, and the status of my order is "Paypal Reversed", what does this mean?
It is in the paypal resalute center you have to let paypal review the case.
I had the exact same status but they never actually reversed it. you need to make paypal do it.
I ordered a phone on 3rd of December and paid $25 extra for the express delivery which supposed to be delivered in 5 days but until now nothing ,sent 4 emails but no reply not even estimated time or anything at all ,the order number is TAUW380167782, any suggestion or help will be appreciated .
I emailed their support email but only got a response 4 days later.
They can be a bit slow with the dispatching and replying to emails but you will receive your phone.
Pls raise to PayPal asap. Toby deal closed business
If you paid by credit card company than raise with them
Where is my phone? TAUW380168383
It's on its way. Calm down. 9 days is nothing. These guys need at least two weeks to ship anything, despite the times quoted on their website. I ordered the same Xiaomi smartphone on the 24th of November, and it only just arrived today. Although initially it ships via a courier called DPEX, it'll be transferred to Toll once it enters Australia. You can then continue tracking it via the Toll website using the same tracking code Tobydeals provide shortly after dispatch (not your order number).
Thank you very much, they finally replied to me via email, saying that it's out of stock and they are sourcing it... Hopefully I'll get it eventually, thank you!
Toby deals are closed down (bankrupted ?) as of 19 December 2020. See if they shipped it before that, if not... you might have to get your money back.
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