Reviewer Photos & Videos
Poor customer service
Wasted a month waiting for my mobile phone. They did not answer any or my emails and I had to get PayPal to intercede on my behalf. Poor customer service
200% satisfaction with Toby Deals
I have recently bought a Mazo Aircross 2 and a mobile from Toby Deals. The prices are very very competitive and transactions are silky smooth. Both items have batterie and they declare it clearly in the shipments.The parcels were delivered in less than 2 weeks without a problem.
I am more than happy to share my positive experience here and will definitely purchase more items from Toby Deals again.
Hopefully, my review will help you on your next purchase.
Super Fast Shipping, great after sales service.
The website was easy to navigate and the products easy to find.
The product range seemed to to adequate for what I needed.
The items I have purchased have been as described. I had one incident where the packaging was damaged and the item had to be returned. Tobydeals arrange for the item to be sent back at no cost.
took so long foreign product
Finally received my tablet after one month only to find it has come from Hong Kong and not even Australian power connector oh they do send adaptor, have not opened it as I will not be happy now I will have to send back to Hong Kong at a cost of $36 so have not saved any money and had to wait so dissapointed hopefully they will pay for shipping for me have emailed them
I ordered a phone from Toby Deals, unfortunately after my purchase I realised the model was the Chinese model and not the global model. I emailed them Sunday asking to cancel my order because I made a mistake, Monday morning they emailed back saying it’s cancelled. A few hours later I got the Paypal email saying I’d been refunded. After seeing some of the bad reviews on here I have to say my experience was excellent overall.
If there was minus rating they would get it.
I ordered Samsung Buds. They were dead on arrival - even confirmed that with the Samsung store in Melbourne. This is not the problem - I understand things are sometimes just not working but when I have tried to return them we are now up to 12 messages sent back and forth on returning these earbuds with no resolution. Apparent free return is not free at all through their provider DHL. Twice I've had to spend my own time putting in details (and googling phone numbers for entry which were not provided t...
Samsung Galaxy Ear Buds
Worked well for 2 months only. Have been trying to return for 3 months but keep getting the run around. Trying to get a return address is like trying to get blood from a stone. They keep telling me to test my item. Terrible after sales service.
They don't work
Received headphones. Charged them. They didn't turn on.
Checked online support and how to videos. Followed instructions and they do not switch on.
Have emailed Toby Deals support and not heard anything.
Jabra Support however replied to me within 24 hours.
Order Not Sent, Refuses to refund after 2 months!
I ordered a pair of Samsung Galaxy air buds. The parcel tracking number was invalid. The order never arrived and after 2.5 months I still chasing to get my money back.
Dangerous and unresponsive
The product arrived with a Chinese charger and an adaptor. The charger did not fit the adaptor. The charger and adaptor have no evidence of being certified as safe for Australian use. There have been cases of people being injured or killed from using Chinese adaptors that are not certified for the country they are sold to. I have attemted to use their return form but it won't lodge without me supplying the return address. Toby Deals haven't supplied the return address. The product was also delivered about 5 weeks after I ordered and paid, which...meant it arrived while I was on holiday, so I may be outside the 14-day return policy. I have attempted to buy a local charger that complies with Australian regulations but it is proving very difficult to get one at the right voltage. FRUSTRATED!!! It's very irresponsible f them to sell in this manner.
Phone delivered dead!
I thoughy everything went smoothly until my Xiaomi Redmi 6 phone arrived already dead. No reponse to power switch button or to charging. I just claimed return and will note later how it went.
Dishonest Merchant. False Advertising.
Dishonest Merchant. False Advertising.. I purchased Xiaomi Mi 9T on Dec 18 w/ insured priority shipping. No shipping confirmation. I asked on Dec 20. They said it is out of stock even though the website says otherwise. No news by Mon, Dec 23. I followed up, worried about my item, and they said “we are currently awaiting for our supplier to update us on when [your item] will be delivered into our warehouse. We hope to know by end of this week." IRRESPONSIBLE. I decided to cancel and get a refund, but Paypal's conversion fee means I lose NZD 24 and Tobydealsau doesn’t want to be responsible. BE CAREFUL.
Stay Away - These Guys Are Frauds
I purchased a V11 dyson vacuum. Soon after i received it it broke down. I, returned it using their RMA process and they said they received it in october. 2 months later they say that it was not the vacuum that they sold me and refuse to do anything.
this is perfect
very good, it is very easy and satisfied. I am going to try it out again. I am a new customer here and it is very convenient and fast great
Do not buy anything from toby deals
I've placed an order on 9 Nov 2019, I waited for a few days and didn't receive anything response from Tobydeal. Sent an email on 14 Nov and said my order is not of stock due to high demand.
But I've found out they are still selling online and said in stock.
Do not trust Tobydeal, and I will never buy from them, wasting your time and honestly, I don't even know what they are thinking.
The service is good
easy to purchase and get the items in a reasonable time.Knowing that the product was coming from Hong Kong I didn't have high expectations of a speedy delivery, but was very impressed that the item arrived 12 days after being ordered. An added bonus was that the courier service didn't just leave a card in the mailbox with me having to chase after the item. It was able to be picked up at a local 24 hours service station, where they fully verified it was my parcel before handing over.
Too good fast shipping
Item come in very fast and after sale support. I will return and buy more item again.
The price very good and the phone work very well.
Item are brand new in the box nice package.
Poor after sales service
I purchased a S6 Samsung Tablet recently. The charger plug they provided did not fit the adaptor plug (Australia). After repeated attempts to advise them of this ( including a detailed video of how the both didn't fit) I have yet to receive a reply. Initially they sent pictures of the adaptor and charger... which was not Samsung but apparently similar... and of them fitting together, like I'm a stupid child or something. I said NO, the two do NOT physically fit together. This was when I took a video of trying to fit the two together but obv...iously they don't. Have heard of nothing since, although they are still sending me advertisement emails. Would not recommend. Although the site is for Australia, all communications are from Hong Kong.
Perfect delivery time. Good quality
I have bought a new gimbal and it was very good condition, perfect delivery time. Obviously the price is lower than in the market. Im very happy to shopping here.
I believe I got a very good items
I was satisfied with the quality and mostly by the time which I received. I think the best for this site is that you get what they offered to you and this is very good.
Worst company ever
I purchased an item it was came with the wrong parts and not register-able in Australia for warranty. Returned it within 14 days as per their terms and conditions. They are not accepting the return of the NEW item and have been extremely difficult to deal with. Horrible service and breaching their own conditions. I will be taking the issue to the ACCC and social media. Not a company to do business with unless you want to take major risk.
September 22nd 2019 Update: Worst company. Sent an item back for a refund within their 14 day period and th...ey are horrible to deal with. Extremely dissatisfied- product was not Australian and non registrable in Australia. When returned they conducted an investigation which was a joke. Absolute lies and deceit over the span of months. I do not recommend this company.
Package missing. Won't refund.
Ordered over 2 weeks ago. Package lost in transit. I've requested a refund but been refused. Told to wait 1-2 week while they investigate. I'd just like my money back.
Samsung galaxy a70
It was very good to shop with toby deals, great service. the only problem is the delivery time, its takes time for the item to get delivered but i think you should improve the delivery timing other than that everything was great, the product was absolutely fine, brand new and satisfied with it.
Cheap, great service and product. Amazing.
Lowest price I found. Ordered quickly and easily and it was processed and dispatched same day and received it 3 days later. What more can you ask for? Also bought a phone but decided not to get it a day later and sent an email and received a reply less than a day later that it was cancelled and that night received PayPal refund. How. Thank you!
so far very happy with the laptop
Easy to navigate but limited products. As previously stated so far product is great, and I am completely happy with it. Only problem was delivery, which was 3 days longer than promised delivery date
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