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Toby Deals

Toby Deals

4.1 from 2,453 reviews · View Statistics
See the Best Electronics & Computing Shops in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Toby Deals

Reviews

  • Product Quality
    2.0 (43)
  • Return Claim MadeYes (48) · No
  • Shipping
    3.0 (25)
  • Warranty Claim MadeYes (48) · No
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Breezer
BreezerGreater Melbourne (Outer), VIC
  • 2 reviews
  • Verified

Samsung phone

published

Australia beware. Samsung phone not original. When I emailed support they don’t reply. items come from Hong Kong. No recourse.

Product Quality
1/5
Shipping
2/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedSamsung A HW-A450
Fadi
FadiNew South Wales

Scam Alert

published

This company is totally a Scam.
I wish i can take them to court !!
This company has absolutely no regard for Australian consumer guarantee laws

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Brad W.
Brad W.South East Queensland, QLD
  • 2 reviews

Terrible service if any fault developes with your product

published

This company has absolutely no regard for Australian consumer guarantee laws. at least some 5star reviews appear fake: the accounts seem to have a random object photo, the review wording is generic and do not appear to specifically relate to any product and if return/warranty claim is listed, no mention is made of the service experience.all the halmarks of copy paste and random box ticking... If a fault developes, they will hide behind the manufacturers warranty with no investigation into the fault itself and will try to extort and additional $104 from you to ship the faulty item back. Do do trust them with electronics.

Product Quality
3/5
Shipping
3/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedSamsung Galaxy A51
Nik C.
Nik C.Sydney, NSW
  • 18 reviews
  • 21 likes

Best deals but if there’s a problem you may as well chalk up the loss

published
Product Quality
1/5
Shipping
3/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedXiaomi Poco F2 Pro
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Mark S.
Mark S.Greater Melbourne (Outer), VIC

Denial of factory warranty.

published

I purchased a Dyson V11 and after 13 months the trigger broke. When I approached them for warranty they told me the warranty was only 12 months so bad luck. I approached Dyson looking for the part to repair my machine and they told me the machine had a 24 month warranty and they sent me a vacuum head with no hesitation. Tobydeals would still refuse to accept the item was still in warranty.
Beware, they are scammers.

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes

The worst service you could ever imagine

published

Bought a Samsung Active watch and the watch stopped working after 6 months. The service teams did not offer any support and dismissed my arguments.

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedSamsung Galaxy Watch Active 2
Xolin P.
Xolin P.South East Queensland, QLD

Not happy with the service at all

published

I brought a phone which was horrible and even after I did all the things they asked me to do and showed them video proof, I was still told to pay $104 to send it to them to look at and determine if it is faulty. I can't afford to waste more money for something they couldn't garauntee.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes

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Erika
ErikaPerth, WA

Fast delivery

published

The parcel arrived fast and quick with perfect packaging and tracking information are also provided by the company. Well done!

Product Quality
5/5
Shipping
5/5
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedDJI Osmo Pocket
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Haylee
Haylee
  • 2 reviews

Terrible service

published

I received the incorrect game and have sent 3 emails now to sort it out and still no reply. This is a Xmas present and I would like it sorted asap please.

Product Quality
1/5
Shipping
3/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
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Filip
FilipSydney, NSW

5G on my Samsung S20 ULTRA 5g not working

published

The 5g on my device is not working, i asked them for help since the phone is under warranty and it will take over 2 months for the device to be back in my hands and this is even if they decide to fix it.. So untrustworthy, pay that extra 20% and get your device from a local seller. WASTE OF MONEY I also paid for the express shipping 3-5 days and the phone arrived after a month. COMPANY IS A JOKE

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedS20 ultra 5g
Finkie
Finkie
  • 2 reviews
  • 2 likes
  • Verified

Scammed... Ordered an S20 phone and received a small clay brick

published

Ordered an S20 Samsung phone. Service was great and package arrived within a week however when I opened the box I am shocked to find the charging cords, a clear case and instead of the phone inserted was a small clay brick. BEWARE DO NOT SHOP FROM THIS OUTLET. I have contacted them and also reported this to paypal.

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Product Quality
1/5
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedSamsung Galaxy S20
Kijoo
KijooFar North Queensland, QLD

Good gimbal camera

published

It arrived one week ago and used family camping
Small tiny and Easy to use.
Need better cover to protect looks cheap
But other functions very nice.
Delivery took one week very fast.

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Product Quality
5/5
Shipping
5/5
Return Claim MadeYes
Warranty Claim MadeYes
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Electronics & Computing Shops

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Purchased a faulty product then charged for shipping both ways

published

I purchased a Huawei Watch GT2e Hector-B19S - Graphite Black from them, at $x+shipping, the product was faulty from receipt, the warranty was not covered by Huawei, so we had to send the product back (international courier plus insurance at $30+). They received the product, and after much backward and forward they returned the $X only, accepting it as faulty product, yet even though it never worked AND I was requested by them to ship it back via registered post they are not willing to refund the $30+.
Even the Huawei store was surprised at the situation!

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
IainP
IainPNewcastle
  • 7 reviews
  • 10 likes
  • Verified

If your product is faulty you are screwed

published
Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedSony Truly Wireless Noise Cancelling WF-1000XM3
Stan Kaplunov
Stan KaplunovSouth East Queensland, QLD
  • 4 reviews
  • 10 likes
  • Verified

Wait until you got a lemon, then you will see how bad is their RMA!

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedZhiyun Weebill S
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Questions & Answers

Kitty
Kittyasked

I bought a Nikon camera and need this by end of December. I've sent email to them but no one response, I'm thinking to buy it from other store but I have put a dispute in Paypal, how do I escalate my dispute to get money back? The status in my dispute is waiting for seller's response, and the status of my order is "Paypal Reversed", what does this mean?

1 answer
Nathan
Nathan

It is in the paypal resalute center you have to let paypal review the case.
I had the exact same status but they never actually reversed it. you need to make paypal do it.

Gulzar R.
Gulzar R.asked

I ordered a phone on 3rd of December and paid $25 extra for the express delivery which supposed to be delivered in 5 days but until now nothing ,sent 4 emails but no reply not even estimated time or anything at all ,the order number is TAUW380167782, any suggestion or help will be appreciated .

3 answers
SKN
SKN

I emailed their support email but only got a response 4 days later.

anglosaxon1969
anglosaxon1969

They can be a bit slow with the dispatching and replying to emails but you will receive your phone.

Jay
Jay

Pls raise to PayPal asap. Toby deal closed business
If you paid by credit card company than raise with them

Maxim M.
Maxim M.asked

Where is my phone? TAUW380168383

12 answers
Dagabix
Dagabix

It's on its way. Calm down. 9 days is nothing. These guys need at least two weeks to ship anything, despite the times quoted on their website. I ordered the same Xiaomi smartphone on the 24th of November, and it only just arrived today. Although initially it ships via a courier called DPEX, it'll be transferred to Toll once it enters Australia. You can then continue tracking it via the Toll website using the same tracking code Tobydeals provide shortly after dispatch (not your order number).

Maxim M.
Maxim M.

Thank you very much, they finally replied to me via email, saying that it's out of stock and they are sourcing it... Hopefully I'll get it eventually, thank you!

A Driver
A Driver

Toby deals are closed down (bankrupted ?) as of 19 December 2020. See if they shipped it before that, if not... you might have to get your money back.

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