Reviewer Photos & Videos
This company is totally a Scam.
I wish i can take them to court !!
This company has absolutely no regard for Australian consumer guarantee laws
This company is a fraud, they were in the news for tax evasion and GST evasion. I bought a phone from them, after a month the phone restarted multiple time over the day out of no reason. I asked them to get it repaired, which they did and asked me wait for 4-6 weeks. And then after 6 weeks they said, the phone will take more time to be repaired, hence will give you a 80% refund for your usage and as per the market price.
Total fraud and scam!
Terrible service if any fault developes with your product
This company has absolutely no regard for Australian consumer guarantee laws. at least some 5star reviews appear fake: the accounts seem to have a random object photo, the review wording is generic and do not appear to specifically relate to any product and if return/warranty claim is listed, no mention is made of the service experience.all the halmarks of copy paste and random box ticking... If a fault developes, they will hide behind the manufacturers warranty with no investigation into the fault itself and will try to extort and additional $104 from you to ship the faulty item back. Do do trust them with electronics.
Best deals but if there’s a problem you may as well chalk up the loss
Bought a poco F2 Pro phone and got it for a great price. They really were so much cheaper than the rest of the market. So if you purchase and nothing goes wrong, you are golden... BUT
I had an issue with the phone. I sent it back under warranty. They received the item and processed sent it back. They didn’t fix the issue. I’ve resent it back to them and they are working on it. I’ve pretty much written off the phone now. I’ve been in warrant for 4 months (and counting) and no result.
Super prices when doing comparatives
Based in HK
Warranty service takes a very long time...
Denial of factory warranty.
I purchased a Dyson V11 and after 13 months the trigger broke. When I approached them for warranty they told me the warranty was only 12 months so bad luck. I approached Dyson looking for the part to repair my machine and they told me the machine had a 24 month warranty and they sent me a vacuum head with no hesitation. Tobydeals would still refuse to accept the item was still in warranty.
Beware, they are scammers.
The worst service you could ever imagine
Bought a Samsung Active watch and the watch stopped working after 6 months. The service teams did not offer any support and dismissed my arguments.
Tony deals. Avoid
Terrible. Fraudulent. Don’t use. Sell Chinese products with adaptors for aus market with no disclosure in advertising. Refund process has taken 3 months so far with no progress.
Not happy with the service at all
I brought a phone which was horrible and even after I did all the things they asked me to do and showed them video proof, I was still told to pay $104 to send it to them to look at and determine if it is faulty. I can't afford to waste more money for something they couldn't garauntee.
I received the incorrect game and have sent 3 emails now to sort it out and still no reply. This is a Xmas present and I would like it sorted asap please.
On selling returned goods
The security seals were missing from the box and the lens pouch was missing from inside. Then I found there was a spot or ring showing on all the photos taken with that lens. It became obvious to me that this was previously returned faulty and then on sold to me. Were not interested in assisting me. Just kept asking me to prove the issue by taking photos with another camera, which I don't have, and uploading to Drop Box, which I don't have. It all becomes too hard and they know it. Do NOT recommend.
5G on my Samsung S20 ULTRA 5g not working
The 5g on my device is not working, i asked them for help since the phone is under warranty and it will take over 2 months for the device to be back in my hands and this is even if they decide to fix it.. So untrustworthy, pay that extra 20% and get your device from a local seller. WASTE OF MONEY I also paid for the express shipping 3-5 days and the phone arrived after a month. COMPANY IS A JOKE
Scammers, don't buy from them!!!!!
I bought a Nintendo Switch game for my kid's bff on the site saying "Toby deals AU". Not only they took forever to send me the game, which did not arrive on time, but the game was coming from HK! I thought that because the web shows an AU, the item was from Australia or, at least, they have providers here to fulfill the aussie orders. Obviously no! After an email asking them about the game, the item arrived next day IN SPANISH! Can anyone tell me how on Earth this poor kids is supposed to play a game in another language? Just to let you know, I bought the ENG version advertised on their page. I have tried to contact them several times with no reply and I have raised the issue with Paypal and Fair Trading. Pure Scammers!!!!!!!
Do not believe the positive reviews
This company has no customer service and operates in bad faith. These reviews are bought as you can see how little they say.
It is best in Hong Kong and like other sites like tecobuy, sell grey stocks which allows them to price them significantly lower than in retail. Grey stocks are prone to being mishandled to just outright be a brick.
And no I'm not exaggerating. The shipping dates they say when you're still thinking about buying are untrue. Paying for express shipping will not matter, your order will show up as processing until they decide...it is ideal for them to ship by bulk. Should you have any problems they will make it very hard to just outright ignore you. They do not care to help you, all that matters is that your money is with them. Open a dispute through PayPal if your order has been processing for 5 working days. Escalate as soon as it is an option, PayPal has records of this company being bad and should refund you easily.
Scammed... Ordered an S20 phone and received a small clay brick
Ordered an S20 Samsung phone. Service was great and package arrived within a week however when I opened the box I am shocked to find the charging cords, a clear case and instead of the phone inserted was a small clay brick. BEWARE DO NOT SHOP FROM THIS OUTLET. I have contacted them and also reported this to paypal.
Aussies – Beware and please stay away! No joke. Very Dishonest seller shipping out tampered with products
Aussies – Beware and please stay away! Very Dishonest seller shipping out tampered with products.
Would rate them “negative 10” (- 10) stars if I could. Buyers please stay away and be aware of their unprofessional tactics. They cannot be trusted and they do not stick to their company mission in ensuring a pleasant customer experience (so they contradict what they say on their website). Issue as follows:
Purchased a brand new Samsung Galaxy A71 in August 2020. However, upon unboxing the phone, I was shocked to see the phone showed signs of da...mage or tampering. See attached pics. There are 4 marked spots on the top of the phone where it looks like something has been put in there by someone to pry the back of the phone open 4 times. Imagine getting that shock on a BRAND NEW SEALED Samsung BOX. Contacted TobyDeals whom was not willing to investigate the issue at their end. Toby Deals kept pointing the finger at their couriers and asked me to supply photos of the packaging. The mistake I made was not to keep the packaging but even if I did, I am not sure what Toby Deals intends to do with it. I kept telling Toby Deals the Samsung box that was delivered to me by their courier was delivered in a perfectly sealed Samsung box which showed no signs of damaged at all. It definitely DID NOT look like it was tampered with by their courier so not sure what they want their courier to investigate? They should be investigating themselves or their distributor but chose to lay blame on the courier instead. I am very suspicious TobyDeals knowingly sold me a phone that has been tampered with and choose to blame other parties and they are not willing to investigate their own processes and/or distributor, and claiming that the damage is therefore not covered by warranty. So I am very shocked to have ordered and paid for a new phone only to get one that has been tampered with and they did nothing to ensure their customers are protected.
Questions & Answers
I bought a Nikon camera and need this by end of December. I've sent email to them but no one response, I'm thinking to buy it from other store but I have put a dispute in Paypal, how do I escalate my dispute to get money back? The status in my dispute is waiting for seller's response, and the status of my order is "Paypal Reversed", what does this mean?
It is in the paypal resalute center you have to let paypal review the case.
I had the exact same status but they never actually reversed it. you need to make paypal do it.
I ordered a phone on 3rd of December and paid $25 extra for the express delivery which supposed to be delivered in 5 days but until now nothing ,sent 4 emails but no reply not even estimated time or anything at all ,the order number is TAUW380167782, any suggestion or help will be appreciated .
I emailed their support email but only got a response 4 days later.
They can be a bit slow with the dispatching and replying to emails but you will receive your phone.
Pls raise to PayPal asap. Toby deal closed business
If you paid by credit card company than raise with them
Where is my phone? TAUW380168383
It's on its way. Calm down. 9 days is nothing. These guys need at least two weeks to ship anything, despite the times quoted on their website. I ordered the same Xiaomi smartphone on the 24th of November, and it only just arrived today. Although initially it ships via a courier called DPEX, it'll be transferred to Toll once it enters Australia. You can then continue tracking it via the Toll website using the same tracking code Tobydeals provide shortly after dispatch (not your order number).
Thank you very much, they finally replied to me via email, saying that it's out of stock and they are sourcing it... Hopefully I'll get it eventually, thank you!
Toby deals are closed down (bankrupted ?) as of 19 December 2020. See if they shipped it before that, if not... you might have to get your money back.
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