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Toby Deals

Toby Deals

4.1 from 2,453 reviews · View Statistics
See the Best Electronics & Computing Shops in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Toby Deals

Reviews

3.0
25 reviews
  • Product Quality
    1.8 (10)
  • Return Claim MadeYes · No (12)
  • Shipping
    1.3 (9)
  • Warranty Claim MadeYes (12) · No
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Dheeraj Agrawal
Dheeraj AgrawalMelbourne
  • 19 reviews
  • 20 likes
  • Verified

fraud

published

This company is a fraud, they were in the news for tax evasion and GST evasion. I bought a phone from them, after a month the phone restarted multiple time over the day out of no reason. I asked them to get it repaired, which they did and asked me wait for 4-6 weeks. And then after 6 weeks they said, the phone will take more time to be repaired, hence will give you a 80% refund for your usage and as per the market price.

Total fraud and scam!

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product PurchasedSamsung Galaxy A71
Gabate
GabateSydney, NSW
  • 4 reviews
  • 1 like

Scammers, don't buy from them!!!!!

published

I bought a Nintendo Switch game for my kid's bff on the site saying "Toby deals AU". Not only they took forever to send me the game, which did not arrive on time, but the game was coming from HK! I thought that because the web shows an AU, the item was from Australia or, at least, they have providers here to fulfill the aussie orders. Obviously no! After an email asking them about the game, the item arrived next day IN SPANISH! Can anyone tell me how on Earth this poor kids is supposed to play a game in another language? Just to let you know, I bought the ENG version advertised on their page. I have tried to contact them several times with no reply and I have raised the issue with Paypal and Fair Trading. Pure Scammers!!!!!!!

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product PurchasedNintendo game
LAW
LAW
  • 2 reviews
  • 3 likes

Aussies – Beware and please stay away! No joke. Very Dishonest seller shipping out tampered with products

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product PurchasedSamsung Galaxy A71

No refund for undelivered package!!

published

My $350 phone has been declared missing by the courier (Toll) since April, 5 months later and Toby Deals says that they are still confirming with Toll and refuse to refund me!!
Terrible service, bordering on theft, not refunding a missing package is clearly outlined as being illegal in the Australian Consumer Law, but this does not deter Toby deals from ignoring me.
Buy from this company at your own risk!!

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Toby Deals
Wallace C.Toby Deals
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Macarena S.
Macarena S.Perth, WA
  • Verified

Ordered 15 days ago, still haven’t received the product. Sent emails asking about it, no answer.

published

Used insurance tracking and still no news of it. Sent several emails with no answer. My partner ordered 8 days ago. Still processing, both very expensive purchases, and no news.

Product Quality
1/5
Shipping
1/5
Return Claim MadeNo
Warranty Claim MadeYes
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The reviewer stated that an incentive was offered for this review

Samsung phone

published

Good service fast delivery .Received describe item.product range should be more wider I am satisfied with the product its excellent quality. Easy to navigate to store. Inner What I was looking found .
But communicating bit slow.

Product Quality
5/5
Shipping
3/5
Return Claim MadeNo
Warranty Claim MadeYes
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The reviewer stated that an incentive was offered for this review

Ethan
EthanGreater Melbourne (Inner), VIC
  • 2 reviews
  • 3 likes

DO NOT USE!

published

3 weeks ago I ordered a new phone with express 5 day shipping, support staff don't exist, the only phone num is in hong kong. hopefully, Paypal will refund me.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product PurchasedGoogle Pixel 3a

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Wendy Z.20 Mar 2020
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Tobydeals Warranty

published

I purchased a Sony Phone from Tobydeals and when the phone started to play up I tried to return but was told it was out of warranty because warranty begins when you purchase the product, not when you actually receive it.

Product Quality
3/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product PurchasedPhone
Fotini
FotiniGreater Melbourne (Outer), VIC

Toby Deals SCREWED me over

published
Product Quality
2/5
Shipping
2/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product PurchasedSamsung Galaxy S8+
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BCT
BCT
  • 3 reviews
  • 3 likes
  • Verified

Mis-representation of goods, No warranty, dreadful after sales service

published

Dyson V11 sent was damaged and was in fact a USA model, not Australian. This was misrepresented in the advertisement. There is no warranty in Australia and Toby deals refused to do anything about the damaged vacuum wand.

I suspect that they are taking advantage of the disruption caused by the coronavirus pandemic and are just screwing whomever they can

Product Quality
2/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product PurchasedDyson V11
Mick
MickSouth East Queensland, QLD

The product can not be used in Australia .

published

The product came supplied with a EU electricity lead and plug and as such I can not use it in Australia. Also it two weeks for them to send it when they said it would take three days
https://www.saaapprovals.com.au/resources/frequently-asked-questions/

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product PurchasedXiaomi Mi Box
Mick
Mick

It took two weeks to send it

Ripped off by fools
Ripped off by foolsGreater Melbourne (Metropolitan), VIC
  • 3 reviews

The worst company I have ever dealt with in my life

published

Item sent with invalid tracking.
Item has never arrives.
Opened claim with Paypal.
Toby deals tried to fight claim supplying fake tracking information.
have sent 20 emails without response.
No refund.
Bunch of criminals.
DO NOT BUY FROM THESE IDIOTS

Shipping
1/5
Return Claim MadeNo
Warranty Claim MadeYes
Product PurchasedAmazfit Bip
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The reviewer stated that an incentive was offered for this review

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Questions & Answers

Kitty
Kittyasked

I bought a Nikon camera and need this by end of December. I've sent email to them but no one response, I'm thinking to buy it from other store but I have put a dispute in Paypal, how do I escalate my dispute to get money back? The status in my dispute is waiting for seller's response, and the status of my order is "Paypal Reversed", what does this mean?

1 answer
Nathan
Nathan

It is in the paypal resalute center you have to let paypal review the case.
I had the exact same status but they never actually reversed it. you need to make paypal do it.

Gulzar R.
Gulzar R.asked

I ordered a phone on 3rd of December and paid $25 extra for the express delivery which supposed to be delivered in 5 days but until now nothing ,sent 4 emails but no reply not even estimated time or anything at all ,the order number is TAUW380167782, any suggestion or help will be appreciated .

3 answers
SKN
SKN

I emailed their support email but only got a response 4 days later.

anglosaxon1969
anglosaxon1969

They can be a bit slow with the dispatching and replying to emails but you will receive your phone.

Jay
Jay

Pls raise to PayPal asap. Toby deal closed business
If you paid by credit card company than raise with them

Maxim M.
Maxim M.asked

Where is my phone? TAUW380168383

12 answers
Dagabix
Dagabix

It's on its way. Calm down. 9 days is nothing. These guys need at least two weeks to ship anything, despite the times quoted on their website. I ordered the same Xiaomi smartphone on the 24th of November, and it only just arrived today. Although initially it ships via a courier called DPEX, it'll be transferred to Toll once it enters Australia. You can then continue tracking it via the Toll website using the same tracking code Tobydeals provide shortly after dispatch (not your order number).

Maxim M.
Maxim M.

Thank you very much, they finally replied to me via email, saying that it's out of stock and they are sourcing it... Hopefully I'll get it eventually, thank you!

A Driver
A Driver

Toby deals are closed down (bankrupted ?) as of 19 December 2020. See if they shipped it before that, if not... you might have to get your money back.

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