Reviewer Photos & Videos
Australia beware. Samsung phone not original. When I emailed support they don’t reply. items come from Hong Kong. No recourse.
This company is totally a Scam.
I wish i can take them to court !!
This company has absolutely no regard for Australian consumer guarantee laws
Terrible service if any fault developes with your product
This company has absolutely no regard for Australian consumer guarantee laws. at least some 5star reviews appear fake: the accounts seem to have a random object photo, the review wording is generic and do not appear to specifically relate to any product and if return/warranty claim is listed, no mention is made of the service experience.all the halmarks of copy paste and random box ticking... If a fault developes, they will hide behind the manufacturers warranty with no investigation into the fault itself and will try to extort and additional $104 from you to ship the faulty item back. Do do trust them with electronics.
Best deals but if there’s a problem you may as well chalk up the loss
Bought a poco F2 Pro phone and got it for a great price. They really were so much cheaper than the rest of the market. So if you purchase and nothing goes wrong, you are golden... BUT
I had an issue with the phone. I sent it back under warranty. They received the item and processed sent it back. They didn’t fix the issue. I’ve resent it back to them and they are working on it. I’ve pretty much written off the phone now. I’ve been in warrant for 4 months (and counting) and no result.
Super prices when doing comparatives
Based in HK
Warranty service takes a very long time...
Denial of factory warranty.
I purchased a Dyson V11 and after 13 months the trigger broke. When I approached them for warranty they told me the warranty was only 12 months so bad luck. I approached Dyson looking for the part to repair my machine and they told me the machine had a 24 month warranty and they sent me a vacuum head with no hesitation. Tobydeals would still refuse to accept the item was still in warranty.
Beware, they are scammers.
The worst service you could ever imagine
Bought a Samsung Active watch and the watch stopped working after 6 months. The service teams did not offer any support and dismissed my arguments.
Not happy with the service at all
I brought a phone which was horrible and even after I did all the things they asked me to do and showed them video proof, I was still told to pay $104 to send it to them to look at and determine if it is faulty. I can't afford to waste more money for something they couldn't garauntee.
I received the incorrect game and have sent 3 emails now to sort it out and still no reply. This is a Xmas present and I would like it sorted asap please.
5G on my Samsung S20 ULTRA 5g not working
The 5g on my device is not working, i asked them for help since the phone is under warranty and it will take over 2 months for the device to be back in my hands and this is even if they decide to fix it.. So untrustworthy, pay that extra 20% and get your device from a local seller. WASTE OF MONEY I also paid for the express shipping 3-5 days and the phone arrived after a month. COMPANY IS A JOKE
Scammed... Ordered an S20 phone and received a small clay brick
Ordered an S20 Samsung phone. Service was great and package arrived within a week however when I opened the box I am shocked to find the charging cords, a clear case and instead of the phone inserted was a small clay brick. BEWARE DO NOT SHOP FROM THIS OUTLET. I have contacted them and also reported this to paypal.
Purchased a faulty product then charged for shipping both ways
I purchased a Huawei Watch GT2e Hector-B19S - Graphite Black from them, at $x+shipping, the product was faulty from receipt, the warranty was not covered by Huawei, so we had to send the product back (international courier plus insurance at $30+). They received the product, and after much backward and forward they returned the $X only, accepting it as faulty product, yet even though it never worked AND I was requested by them to ship it back via registered post they are not willing to refund the $30+.
Even the Huawei store was surprised at the situation!
If your product is faulty you are screwed
Toby deals is grey market buying. Essentially the manufacturers warranty does not apply and where there is a fault, Toby Deals will have you send the goods back AT YOUR COST and IF THEY AGREE THEY ARE FAULTY (important factor as they repair in-house and quite frankly have no idea what they are doing) will credit you somehow to a capped $$.
I’ve had a pair of headphones that were faulty. Bought them in March. It’s now nearly the end of August and combined time in operation under my care, I’ve had 6 weeks use.
The response time PER MESSAGE is...several days. They love to kill time. They are China based so delivery and pickup takes weeks. Their support did not actually read the question or request but just follow script based responses that are nonsense.
Wait until you got a lemon, then you will see how bad is their RMA!
Buy at your own risk. Prices are good and if you have a working item and it won't break for years you are lucky.
BUT if you will get a faulty, DOA or you will need to use warranty this is when you will see all the bad sides of Toby Deals. RMA working very badly! Forget about what they say on their website about Free Pick Up service. They will be wasting and wasting your time in the hope that you will give up. They will be telling you scarry things that if they find that item is working they will charge you $52+52 for the delivery. And when I ag...
I wish I'd never bought from tobydeals
I bought a Samsung Note 9, there was a manufacturing fault with the antenna and the phone had very poor cellular reception. Fair enough, Tobydeals instructed me to send away to a Hong Kong address for repair. That was over three months ago with no sign of the phone and I'm refused a refund.
Communication is very hard, broken English makes it hard for them to understand me and vise versa.
I would not recommend shopping here and I'm sorry I did.....
the phone you have sent me is unusable in Australia. I have a phone I can not use and you are not answering my emails. If I do not get my money back or another phone I will report you to the Australian Taxation Office because your are defrauding them off the GST and they will pull your webside from the Australian Market.
The reviewer stated that an incentive was offered for this review
Questions & Answers
I bought a Nikon camera and need this by end of December. I've sent email to them but no one response, I'm thinking to buy it from other store but I have put a dispute in Paypal, how do I escalate my dispute to get money back? The status in my dispute is waiting for seller's response, and the status of my order is "Paypal Reversed", what does this mean?
It is in the paypal resalute center you have to let paypal review the case.
I had the exact same status but they never actually reversed it. you need to make paypal do it.
I ordered a phone on 3rd of December and paid $25 extra for the express delivery which supposed to be delivered in 5 days but until now nothing ,sent 4 emails but no reply not even estimated time or anything at all ,the order number is TAUW380167782, any suggestion or help will be appreciated .
I emailed their support email but only got a response 4 days later.
They can be a bit slow with the dispatching and replying to emails but you will receive your phone.
Pls raise to PayPal asap. Toby deal closed business
If you paid by credit card company than raise with them
Where is my phone? TAUW380168383
It's on its way. Calm down. 9 days is nothing. These guys need at least two weeks to ship anything, despite the times quoted on their website. I ordered the same Xiaomi smartphone on the 24th of November, and it only just arrived today. Although initially it ships via a courier called DPEX, it'll be transferred to Toll once it enters Australia. You can then continue tracking it via the Toll website using the same tracking code Tobydeals provide shortly after dispatch (not your order number).
Thank you very much, they finally replied to me via email, saying that it's out of stock and they are sourcing it... Hopefully I'll get it eventually, thank you!
Toby deals are closed down (bankrupted ?) as of 19 December 2020. See if they shipped it before that, if not... you might have to get your money back.
Get an answer from our members and Toby Deals representatives
Other Electronics & Computing Shops
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.